Customer Success Manager, Mid-Market Job at Fullpath

Account Executive, Mid-Market

Our Mid-Market sales team is responsible for managing a portfolio of mid-sized c...

Location

Singapore

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Quota-carrying Enterprise or Mid-Market Software Sales Experience with Singapore based customers
Experience growing mid-market accounts
Experience creating alignment and orchestrating internal account teams
Experience managing key customer relationships and closing strategic sales opportunities
Extensive experience utilising a CRM to achieve and correlate key performance metrics
Building and leading territory & strategic account plans
Experience leading or coordinating Account teams to drive successful customer outcomes
Proactively engages customers with a consultative, solution-oriented approach in discovering new opportunities
Proven track record of meeting or exceeding performance targets
Contributes to the overall team culture in a positive, impactful way

Job Responsibility

Develop and implement named Account or Territory plans geared at both maximising expansion opportunities across a wide portfolio of products and ensuring high bar of customer success
Developing and executing sales strategies to drive revenue growth within the mid-market segment
Prospecting and qualifying leads within the defined mid-market customer segment
Building and maintaining strong relationships with mid-market clients, understanding their business needs, and proposing suitable solutions
Conducting product demonstrations and presentations to showcase the value proposition to potential clients
Presenting contracts, pricing, and terms with mid-market clients
Collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction
Providing regular sales forecasts, reports, and updates to management
Staying updated on industry trends, market dynamics, and competitor activities within the mid-market segment
Traveling occasionally to meet clients, attend industry events, conferences, and intentional togetherness gatherings as required

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

Senior Manager of Customer Success

We’re looking for a strategic and results-driven Senior Manager of Customer Succ...

Location

United States; Canada , Austin; Raleigh; Nashville; Toronto

Salary:

174000.00 - 248000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

8+ years in customer success, account management, or client-facing roles within a SaaS environment
At least 5+ years managing a team of CSMs or similar roles, ideally in scaled/pooled models serving SMB or Mid-Market customers
Proven success leading tech-touch and digital CS programs
Experience with ChurnZero or similar CSPs strongly preferred
Demonstrated ability to drive outcomes and efficiency across large customer portfolios (50–200 accounts per CSM)
Skilled in building and operationalizing lifecycle journeys, automations, and health scoring systems
Strong data literacy and experience using CS KPIs (retention, expansion, product adoption, NPS) to drive team and program performance
Proven track record of developing strong customer relationships and driving customer engagement with a complex SaaS product
Ability to lead with empathy, provide effective coaching, and motivate a team to exceed goals while fostering a collaborative team culture
Exceptional communicator who can influence cross-functionally, articulate a value story tied to business results, and inspire customer-centric behavior at all levels

Job Responsibility

Design and optimize scalable playbooks across all lifecycle phases—onboarding, adoption, renewal, and expansion—to ensure consistent, high-impact engagement
Identify segment-level trends and drive scalable operational improvements across the Commercial CS motion
Lead the evolution of our digital-led CS motion, leveraging tech-touch, lifecycle automation, and platforms like ChurnZero to drive personalized, proactive customer interactions
Leverage customer data (adoption, engagement) to infer early indicators of risk or growth potential
Develop playbooks to successfully drive customers through the value journey in 1:many and low touch models
Create multi-threaded customer relationships in a 1:many model
Partner cross-functionally with Operations and Professional Services to improve the scaled customer journey
Provide structured customer feedback to influence product direction and go-to-market alignment
Own the weekly renewal pipeline, empowering CSMs to proactively manage upcoming contracts, mitigate risk, and maximize retention and expansion outcomes
Monitor key customer success metrics - including adoption, retention, expansion, and churn risk signals - and implement strategies to improve outcomes and operational efficiency

What we offer

100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ

Fulltime

Customer Success Manager - North America

We are a global leader in Lead Generation and we power the growth of 200 clients...

Location

United States , Boston

Salary:

Not provided

Dolead

Expiration Date

Until further notice

Requirements

5+ years in Customer Success / Account Management with a sales‑driven mindset (upsell/cross‑sell ownership) in Adtech/Martech, Performance Marketing, or data‑driven SaaS
Proven ownership of mid‑market/enterprise accounts with executive stakeholders
strong negotiation and commercial acumen
You enjoy working with numbers and funnel analytics
bonus if you’ve used Looker / Tableau / Power BI
Comfortable presenting to clients regularly
concise written and verbal communication
Self‑motivated, proactive, and thrives in a fast‑paced environment
Fluent in English

Job Responsibility

Own senior client relationships
Build trust with Marketing, Sales, and Revenue Operations leaders
align on goals, working cadence, and how we’ll measure success
Create quarterly success plans
Tie to the client’s objectives and define a focused set of metrics—gross revenue retention (GRR), net revenue retention (NRR), and customer‑acquisition‑cost (CAC) payback—plus leading indicators like lead‑acceptance rate and marketing‑qualified‑to‑sales‑qualified conversion (MQL→SQL)
Make the funnel work end‑to‑end
Track cost per lead (CPL), lead quality, MQL, SQL, and pipeline
identify bottlenecks and coordinate fixes with Performance and RevOps
Accelerate onboarding
Target time‑to‑value (TTV) within 30 days

What we offer

Healthcare: AETNA: individual & family - medical, dental, and vision plan & retirement Plan
Holidays: Flexible vacation time to promote a healthy work-life balance
Remote policy: 2 days/week WFH (if you’re based in the Greater Boston area)
Multicultural environment: +13 nationalities globally
Culture: Fun company and team events

Senior Manager Customer Success

We are looking for a highly motivated and entrepreneurial Senior Manager, Custom...

Location

United States

Salary:

120000.00 - 150000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

5+ years of strong customer success or partner management experience, preferably in fintech, HR tech, or SaaS environments
Demonstrated success managing enterprise or mid-market relationships that drive measurable adoption and business outcomes
Excellent communication, relationship-building, and storytelling skills
Comfort with ambiguity and a bias toward action—someone who can build and execute with limited resourcing or defined processes
Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear recommendations
Experience wearing multiple hats, including success, light marketing, and growth enablement
Proven ability to work cross-functionally and influence outcomes across product, marketing, and operations
Strong organizational and prioritization skills
Bachelor’s degree required
MBA or advanced degree a plus

Job Responsibility

Manage and Grow Partner Relationships: Own and manage EarnIn’s B2B portfolio of existing Employer partners, ensuring high levels of satisfaction, adoption, and measurable partner value
Identify opportunities to expand EarnIn usage within existing partners through new product adoption, engagement campaigns, and cross-functional collaboration
Act as a trusted advisor to HR, Benefits, and Payroll leaders, helping them improve employee financial wellness through EarnIn
Drive Growth and Adoption: Act as the voice of the partner, gathering insights and advocating for their needs with Product, Operations, and Marketing teams
Drive marketing initiatives within existing portfolio companies to boost EarnIn awareness and usage
Support monthly and quarterly business reviews with partners and develop success stories that highlight EarnIn’s value
Drive the growth of the business by engaging with prospective partners
Build for Scale: Contribute to the evolution of our customer success playbooks, tools, and metrics to create scalable, repeatable engagement models
Collaborate with Finance, Product, and Data teams to track partner performance, forecast adoption trends, and identify opportunities for improvement
Operate with a hands-on, experimental mindset, testing new strategies to drive usage and retention, then standardizing what works into replicable processes

What we offer

equity
benefits

Fulltime

Regional Mid-Market Sales Leader

We're looking for a Regional Sales Manager to help grow our Mid-Market sales tea...

Location

United States , New York; San Francisco; Denver

Salary:

300000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

3+ years of software sales leadership experience
Expert knowledge and experience in building and motivating sales teams, growing pipeline, and hitting revenue targets
Process oriented and data driven approach to managing forecasts in tools like Salesforce while scaling repeatable sales processes like MEDDPICC and Command of the Message
Consistent achievement of sales goals with high seller participation
The curiosity to learn technical concepts and articulate them in a way that highlights business value to senior or executive stakeholders
Track record of developing deep relationships with key partners that align with our strategy to grow
High sense of urgency and ownership along with empathy and compassion in your leadership style

Job Responsibility

Consistently help your team meet or exceed quota
Be considered a top-performing team leader by consistently exceeding team goals
Cultivate a team of Account Executives that see consistent month-over-month success
Serve as a mentor, leader, or coach to other new peers of the team
Provide feedback to the executive team on a regular basis and help them steer the company in the right direction
Serve as an active member of the sales leadership team and build strong, collaborative relationships through the Sales, Marketing, Partnerships, Customer Success, Revenue Operations, and Legal teams
Work closely with cross-functional teams like SDR and Marketing to drive an account based marketing strategy

What we offer

Meaningful equity compensation in the form of ISO options
Offer early exercise and a 10-year post-termination exercise window