CrawlJobs Logo

Customer Success Manager (Mid Market)

knowbe4.com Logo

KnowBe4

Location Icon

Location:
United States , Clearwater

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Customer Success Manager (Mid-Market) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The Customer Success Manager (Mid-Market) is responsible for managing the onboarding of new customers, and also assisting the Renewal Specialist with the renewal process.

Job Responsibility:

  • Forge relationships with new customers, including management and executive stakeholders, and understand their objectives
  • From a consultative approach, develop a strategy and plan for achieving customer objectives
  • Leverage KnowBe4 assessments
  • Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
  • Coordinate with technical support for technically complex questions
  • Monitor customer usage, adoption, and customer health metrics
  • Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
  • Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
  • Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction
  • Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
  • Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
  • Coordinate and assist your Renewal Specialist with customer renewals and related upsell
  • Do due diligence discovery on opportunities for add-ons and upgrades, and initiate interest in new KnowBe4 products
  • Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products
  • Meet and exceed targets for performance metrics
  • Meet and exceed bookings targets and quotas
  • Maintain impeccable administration of your accounts in the Company’s CRM

Requirements:

  • Associate’s degree or equivalent work experience and education preferred
  • Familiarity with standard concepts, practices and procedures within the IT Security Field
  • Experience with Salesforce or other CRM
  • Experience with Microsoft Excel and Word
  • Experience with Gmail and Google Docs
  • Experience with web Browsers (Chrome, Internet Explorer, etc.)
  • IT experience/exposure is a plus
  • Prior experience as a Customer Success Manager preferred
  • Excellent verbal and written communications
  • Superior Customer Service skills
  • Excellent time management and organization skills
  • Ability to build a rapport through phone calls, email and video conferencing
  • Strong collaborative and teamwork skills
  • Strong negotiation skills
  • Must be able to work with minimal supervision

Nice to have:

  • IT experience/exposure is a plus
  • Prior experience as a Customer Success Manager preferred
What we offer:
  • company-wide bonuses based on monthly sales targets
  • employee referral bonuses
  • adoption assistance
  • tuition reimbursement
  • certification reimbursement
  • certification completion bonuses

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
KnowBe4 - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Success Manager (Mid Market)

Retention & Growth Renewals Manager, EMEA Emerging Markets, Mid Market

The Retention & Growth Renewals Manager, EMEA Emerging Markets, Mid Market role ...
Location
Location
Netherlands , Amsterdam
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • English speaking and writing proficiency, French or Spanish as a second language
  • 7+ years experience in related field of Customer Success or Account management with 3+ years experience leading teams within inside sales/account management/customer success
  • Strong people leader with the ability to create and lead the vision for their team by developing effective sales strategies through strategic engagements with the C-suite
  • Track record of hitting revenue goals focused on MidMarket Enterprise customers through strategic engagements with the C-suite
  • 3+ years of experience with change management across a complex organization and territory
Job Responsibility
Job Responsibility
  • Nurture and motivate team members, providing performance feedback, and facilitating professional growth
  • Improve sales revenue in assigned territory through strategic customer engagement, focusing on software renewals, platform migrations, plan upgrades, and net-new sales
  • Collaborate with broader Sales teams(Channel & Advisory) & Post Sales Teams (CSMs) to lead strategies for revenue retention for existing customers and identifying upsell/cross-sell opportunities
  • Use data to support strategic territory planning with whitespace analysis and install base research
  • Change management, focusing on translating company wide KRs to team objectives
What we offer
What we offer
  • Health coverage
  • Paid volunteer days
  • Wellness resources
  • Fulltime
Read More
Arrow Right

Mid-Market Sales Manager

The role involves the development and management of a sales organisation for the...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8+ years experience in Sales & 3+ years of management experience
  • Strong track record of success
  • Motivated and inspired to coach, enable, and mentor selling professionals
  • Experience leading and coaching through value-driven and solution-oriented sales cycles
  • Comfortable building and managing relationships with senior stakeholders
  • Experience in consultative selling approach defining business outcome a value definition
  • You are someone who wants to challenge the traditional Sales Model and optimise sales processes
  • Motivated and inspired to coach, enable, and mentor selling professionals
Job Responsibility
Job Responsibility
  • Lead and manage a team of Mid-Market sellers, developing customised sales strategies and plan for the UK Market
  • Develop and implement strategic sales plans and programs to reach and expand market share in the Mid-Market segment
  • Provide mentorship, coaching, and guidance to your team helping them develop their skills and achieving their team targets
  • Set performance goals and metrics for the sales team and monitoring their progress towards meeting these goals
  • Recruit, hire, and onboard new Account Executives
  • Collaborate with internal teams at regional and corporate levels: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to improve sales processes and enhance overall customer satisfaction
  • Analyse sales data and market trends to identify opportunities for growth and improvement
  • Conduct regular performance evaluations and provide feedback to the sales team to drive continuous improvement
  • Stay informed about industry trends, competitor activities, and market dynamics within the enterprise segment
What we offer
What we offer
  • Health coverage
  • Paid volunteer days
  • Wellness resources
  • Fulltime
Read More
Arrow Right

Client Success Partner - Mid Market

As a Client Success Partner (CSP), you will support our clients in their digital...
Location
Location
France , Paris
Salary
Salary:
Not provided
360learning.com Logo
360Learning
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • First experience in a Client Success Partner or Customer Success Manager position (1-2 years)
  • Experience of delivering a business review, managing warning situations and onboarding clients
  • Previous experience in the SaaS B2B industry is a plus
  • Keen interest for the digital industry, education and e-learning in particular
  • Ability to interpret data and identify trends
  • Excellent interpersonal and communication skills
  • Fluent French, and excellent English proficiency (B2 minimum)
Job Responsibility
Job Responsibility
  • Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available
  • Ensuring the business impact of our solution in accordance with the objectives set by our clients
  • Ensuring the renewal or signing of new contracts for accounts listed in your portfolio
  • Managing a portfolio of clients in a high-touch and low-touch mode
  • Taking over a portfolio of existing customers
  • Starting new projects with prospects and clients
  • Defining the learning transformation roadmap with the client and identifying the resources needed to achieve them
  • Defining a retro-planning of the initiatives on the solution and vouch for it
  • Identifying and documenting customer use-cases
  • Developing a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams
What we offer
What we offer
  • Work From Home stipend
  • RTT
  • lunch vouchers
  • medical insurance
  • gym subscription
  • 1 month parental leave for the second parent
  • Flexible hours
  • full remote work possible anywhere in France
  • Diversity, Equity, and Inclusion ERGs (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity)
  • Fulltime
Read More
Arrow Right

Client Success Partner - Mid Market

As a Client Success Partner (CSP), you will support our clients in their digital...
Location
Location
Spain
Salary
Salary:
Not provided
360learning.com Logo
360Learning
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • First experience in a Client Success Partner or Customer Success Manager position (1-2 years)
  • Experience of delivering a business review, managing warning situations and onboarding clients
  • Previous experience in the SaaS B2B industry is a plus
  • Keen interest for the digital industry, education and e-learning in particular
  • Ability to interpret data and identify trends
  • Excellent interpersonal and communication skills
  • Fluent French, and excellent English proficiency (B2 minimum)
Job Responsibility
Job Responsibility
  • Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available
  • Ensuring the business impact of our solution in accordance with the objectives set by our clients
  • Ensuring the renewal or signing of new contracts for accounts listed in your portfolio
  • Managing a portfolio of clients in a high-touch and low-touch mode
  • Master our product and Convexity corporate culture
  • Take over a portfolio of existing customers
  • Start new projects with prospects and clients
  • Define the learning transformation roadmap with the client and identify the resources needed to achieve them
  • Define a retro-planning of the initiatives on the solution and vouch for it
  • Identify and document customer use-cases
What we offer
What we offer
  • Work From Home allowance
  • social security
  • health insurance
  • unemployment insurance
  • common contingency
  • salary guarantee fund
  • Flexible hours
  • Total work from home possible anywhere in Spain
  • Diversity, Equity, and Inclusion ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity
  • Fulltime
Read More
Arrow Right

Customer Success Manager I, Scale

As a Customer Success Manager for Scale Mid-Touch, you will work passionate star...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
braze.com Logo
Braze
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-4 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
  • Experience in marketing, technology or a related industry with the intention of progressing your career in Customer Success
  • Exemplary written and verbal communication skills
  • Unparalleled follow up skills
  • Be a team player
  • High level of intellectual curiosity
  • Experience managing multiple accounts or projects simultaneously, building relationships and handling competing priorities
  • Excellent time management skills
  • Domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc.)
Job Responsibility
Job Responsibility
  • Own customer renewal targets for accounts in your name
  • Partner with Account Managers and Account Executives to provide an excellent customer experience and to ensure commercial alignment and renewals
  • Develop creative ways to use our internal tools and Braze technology to efficiently and strategically manage and grow your accounts
  • Advocate for your customers, providing product feedback ideas to contribute to our roadmap
  • Own product adoption across your book of Scale Mid-Touch customers, empowering them to use Braze effectively and see value from our product
  • Analyze your customers’ product adoption to identify opportunities and risks
  • Collaborate with the Onboarding & Integration Team and other partner teams to seamlessly transition clients from onboarding to ongoing activity
  • Be a point of escalation for Scale Mid-Touch customers’ strategy, product training, and non-technical support questions
  • Deliver product expertise through regular check-ins with your customers
What we offer
What we offer
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience, designed to foster community, team connections, and innovation
  • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
  • Employee Resource Groups that provide supportive communities within Braze
  • Fulltime
Read More
Arrow Right

Senior Manager of Customer Success

We’re looking for a strategic and results-driven Senior Manager of Customer Succ...
Location
Location
United States; Canada , Austin; Raleigh; Nashville; Toronto
Salary
Salary:
174000.00 - 248000.00 USD / Year
captivateiq.com Logo
CaptivateIQ
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years in customer success, account management, or client-facing roles within a SaaS environment
  • At least 5+ years managing a team of CSMs or similar roles, ideally in scaled/pooled models serving SMB or Mid-Market customers
  • Proven success leading tech-touch and digital CS programs
  • Experience with ChurnZero or similar CSPs strongly preferred
  • Demonstrated ability to drive outcomes and efficiency across large customer portfolios (50–200 accounts per CSM)
  • Skilled in building and operationalizing lifecycle journeys, automations, and health scoring systems
  • Strong data literacy and experience using CS KPIs (retention, expansion, product adoption, NPS) to drive team and program performance
  • Proven track record of developing strong customer relationships and driving customer engagement with a complex SaaS product
  • Ability to lead with empathy, provide effective coaching, and motivate a team to exceed goals while fostering a collaborative team culture
  • Exceptional communicator who can influence cross-functionally, articulate a value story tied to business results, and inspire customer-centric behavior at all levels
Job Responsibility
Job Responsibility
  • Design and optimize scalable playbooks across all lifecycle phases—onboarding, adoption, renewal, and expansion—to ensure consistent, high-impact engagement
  • Identify segment-level trends and drive scalable operational improvements across the Commercial CS motion
  • Lead the evolution of our digital-led CS motion, leveraging tech-touch, lifecycle automation, and platforms like ChurnZero to drive personalized, proactive customer interactions
  • Leverage customer data (adoption, engagement) to infer early indicators of risk or growth potential
  • Develop playbooks to successfully drive customers through the value journey in 1:many and low touch models
  • Create multi-threaded customer relationships in a 1:many model
  • Partner cross-functionally with Operations and Professional Services to improve the scaled customer journey
  • Provide structured customer feedback to influence product direction and go-to-market alignment
  • Own the weekly renewal pipeline, empowering CSMs to proactively manage upcoming contracts, mitigate risk, and maximize retention and expansion outcomes
  • Monitor key customer success metrics - including adoption, retention, expansion, and churn risk signals - and implement strategies to improve outcomes and operational efficiency
What we offer
What we offer
  • 100% of medical, dental, and vision covered including 75% for dependents
  • Flexible vacation days and quarterly mental health days so you can recharge
  • Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
  • Annual stipends for professional development and caretaking
  • 401k plan to participate in and save towards the future
  • Newest Apple products to help you do your best work
  • Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ
  • Fulltime
Read More
Arrow Right

Customer Success Manager - North America

We are a global leader in Lead Generation and we power the growth of 200 clients...
Location
Location
United States , Boston
Salary
Salary:
Not provided
dolead.com Logo
Dolead
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in Customer Success / Account Management with a sales‑driven mindset (upsell/cross‑sell ownership) in Adtech/Martech, Performance Marketing, or data‑driven SaaS
  • Proven ownership of mid‑market/enterprise accounts with executive stakeholders
  • strong negotiation and commercial acumen
  • You enjoy working with numbers and funnel analytics
  • bonus if you’ve used Looker / Tableau / Power BI
  • Comfortable presenting to clients regularly
  • concise written and verbal communication
  • Self‑motivated, proactive, and thrives in a fast‑paced environment
  • Fluent in English
Job Responsibility
Job Responsibility
  • Own senior client relationships
  • Build trust with Marketing, Sales, and Revenue Operations leaders
  • align on goals, working cadence, and how we’ll measure success
  • Create quarterly success plans
  • Tie to the client’s objectives and define a focused set of metrics—gross revenue retention (GRR), net revenue retention (NRR), and customer‑acquisition‑cost (CAC) payback—plus leading indicators like lead‑acceptance rate and marketing‑qualified‑to‑sales‑qualified conversion (MQL→SQL)
  • Make the funnel work end‑to‑end
  • Track cost per lead (CPL), lead quality, MQL, SQL, and pipeline
  • identify bottlenecks and coordinate fixes with Performance and RevOps
  • Accelerate onboarding
  • Target time‑to‑value (TTV) within 30 days
What we offer
What we offer
  • Healthcare: AETNA: individual & family - medical, dental, and vision plan & retirement Plan
  • Holidays: Flexible vacation time to promote a healthy work-life balance
  • Remote policy: 2 days/week WFH (if you’re based in the Greater Boston area)
  • Multicultural environment: +13 nationalities globally
  • Culture: Fun company and team events
Read More
Arrow Right

Senior Manager Customer Success

We are looking for a highly motivated and entrepreneurial Senior Manager, Custom...
Location
Location
United States
Salary
Salary:
120000.00 - 150000.00 USD / Year
earnin.com Logo
EarnIn
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of strong customer success or partner management experience, preferably in fintech, HR tech, or SaaS environments
  • Demonstrated success managing enterprise or mid-market relationships that drive measurable adoption and business outcomes
  • Excellent communication, relationship-building, and storytelling skills
  • Comfort with ambiguity and a bias toward action—someone who can build and execute with limited resourcing or defined processes
  • Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear recommendations
  • Experience wearing multiple hats, including success, light marketing, and growth enablement
  • Proven ability to work cross-functionally and influence outcomes across product, marketing, and operations
  • Strong organizational and prioritization skills
  • Bachelor’s degree required
  • MBA or advanced degree a plus
Job Responsibility
Job Responsibility
  • Manage and Grow Partner Relationships: Own and manage EarnIn’s B2B portfolio of existing Employer partners, ensuring high levels of satisfaction, adoption, and measurable partner value
  • Identify opportunities to expand EarnIn usage within existing partners through new product adoption, engagement campaigns, and cross-functional collaboration
  • Act as a trusted advisor to HR, Benefits, and Payroll leaders, helping them improve employee financial wellness through EarnIn
  • Drive Growth and Adoption: Act as the voice of the partner, gathering insights and advocating for their needs with Product, Operations, and Marketing teams
  • Drive marketing initiatives within existing portfolio companies to boost EarnIn awareness and usage
  • Support monthly and quarterly business reviews with partners and develop success stories that highlight EarnIn’s value
  • Drive the growth of the business by engaging with prospective partners
  • Build for Scale: Contribute to the evolution of our customer success playbooks, tools, and metrics to create scalable, repeatable engagement models
  • Collaborate with Finance, Product, and Data teams to track partner performance, forecast adoption trends, and identify opportunities for improvement
  • Operate with a hands-on, experimental mindset, testing new strategies to drive usage and retention, then standardizing what works into replicable processes
What we offer
What we offer
  • equity
  • benefits
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy