Customer Success Manager - Mid Market Job at Assembled (New York City)

Customer Success Manager - Mid Market

You’ll be in on the ground floor of a company that’s building software that uniq...

Location

United Kingdom , London

Salary:

Not provided

Assembled

Expiration Date

Until further notice

Requirements

3+ years of experience in customer-facing, operational, and start-up environments
Relationship building & managing up
Grit, determination and tenacity
Track record for getting things done
Ability to think strategically while being in the weeds
Growth mindset
Great team member
Willing and able to travel to meet with customers in person

Job Responsibility

Manage a portfolio of Mid-Market customers
Project-manage customer initiatives with internal & external stakeholders
Proactively monitor and manage the health of the customers
Drive high-impact, cross-functional projects
Be hands-on with the product to ensure customers are fully educated
Drive customer renewals and mitigate churn
Identify and execute on areas of growth and expansion

Fulltime

Customer Success Manager - Mid Market

You’ll be in on the ground floor of a company that’s building software that uniq...

Location

United States , San Francisco

Salary:

105000.00 - 130000.00 USD / Year

Assembled

Expiration Date

Until further notice

Requirements

3+ years of experience in customer-facing, operational, and start-up environments
Relationship building & managing up
Grit, determination and tenacity
Track record for getting things done
Ability to think strategically while being in the weeds
Growth mindset
Great team member
Willing and able to travel to meet with customers in person

Job Responsibility

Manage a portfolio of Mid-Market customers
Project-manage customer initiatives with internal & external stakeholders
Proactively monitor and manage the health of the customers
Drive high-impact, cross-functional projects
Be hands-on with the product to ensure customers are fully educated
Drive customer renewals and mitigate churn
Identify and execute on areas of growth and expansion

What we offer

Stock options
Full range of medical, financial, and/or other benefits

Fulltime

Mid-Market Customer Success Manager

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the s...

Location

United States

Salary:

70000.00 - 80000.00 USD / Year

EverCommerce

Expiration Date

Until further notice

Requirements

4 –7 years in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support
Direct experience supporting or delivering an EHR platform
Strong understanding of EHR, RCM, and healthcare payments workflows
Proven expertise in escalation management, including executive-level situations
Strong cross-functional partnership skills and ability to influence without authority
Technical aptitude and comfort getting deep into workflows and data
Excellent communication and stakeholder management skills

Job Responsibility

Own a portfolio of mid-market healthcare customers, accountable for retention, expansion, and customer health
Develop deep expertise in our EHR platform, including clinical, operational, RCM, and payments workflows
Lead consultative, workflow-driven conversations to assess needs, identify gaps, and recommend best practices
Drive adoption and optimization tied to measurable business and financial outcomes
Own customer escalations end-to-end, serving as the single-threaded owner and coordinating with Product, Engineering, RCM, Support, and Sales
Proactively identify risk and implement mitigation plans
Lead Business Reviews focused on usage, workflow efficiency, and financial performance
Identify and manage renewal and expansion opportunities
Maintain accurate account health and forecasting in Salesforce (or equivalent CRM)

What we offer

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

Fulltime

Customer Success Manager, Mid Market

We are a team of passionate, 10X performers who are energized by making an impac...

Location

United States , Austin

Salary:

91800.00 - 143350.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

5-7 years previous Customer Success management experience
You quietly outwork your peers, you are meticulous and obsessive about details and process
You perform at a high level consistently, not in spurts
Ability to quickly learn and communicate about technical topics and products
Ability to take ownership, work under pressure, and meet deadlines on time
Ability to challenge, recommend, and redirect teams, as well as manage customer expectations
Excellent presentation, communication (oral & written), and relationship-building skills, across all levels of management
Excellent people management skills, including the ability to influence, negotiate, and achieve results through others who are not direct reports

Job Responsibility

Become a product expert and a master of our customer success process
Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal
Effectively coordinate and lead the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering)
Create and maintain a customer success plan, tracking success initiatives
Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress
Identify and resolve potential renewal challenges to ensure a high renewal rate
Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows
Arrange and conduct Executive and CxO services-related discussions according to the account strategy
Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support
Collaborate closely with all functions of the business to ensure our customers are successful

What we offer

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
HSA With Employer Contribution
Fitness Subsidies
Mental Health Benefits

Fulltime

Mid-Market Customer Success Manager

We are looking for a Customer Success Manager who will partner with Global-e and...

Location

France , Paris

Salary:

Not provided

Global-e

Expiration Date

Until further notice

Requirements

Written and verbal fluency in English and French
At least 1+ years experience in an Account Management or Customer Success Manager role
Prior B2B experience in a software, logistics or SaaS company preferred
Proven ability to manage multiple projects at a time
Experience in generating revenue by expanding on an existing book-of-business
Experience in delivering client-focused solutions based on customer needs
Strong analytical skills with the ability to present data and trends to internal and external clients
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
Excellent listening, negotiation and presentation skills
Masters degree or equivalent preferable

Job Responsibility

Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process
Develop a trusted advisor relationship with key accounts, mainly with C-levels
Generate revenue though up-selling and cross-selling existing accounts
Proactively identify expansion opportunities in addition to any red flags
Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
Build and maintain strong and long-lasting client relationships

What we offer

This is a hybrid position with the opportunity to work 2 days remotely
Located in the heart of Paris
Annual Classpass subscription
Competitive compensation package
Option to travel to London to visit the UK team

Fulltime

Mid-Market Customer Success Manager

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate...

Location

United Kingdom , London

Salary:

Not provided

Global-e

Expiration Date

Until further notice

Requirements

At least 1+ years experience in an Account Management or Customer Success Manager role
Prior B2B experience in a software, logistics or SaaS company preferred
Proven ability to manage multiple projects at a time
Experience in generating revenue by expanding on an existing book-of-business
Experience in delivering client-focused solutions based on customer needs
Strong analytical skills with the ability to present data and trends to internal and external clients
Excellent verbal and written English communications skills
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
Excellent listening, negotiation and presentation skills
BA/BS degree or equivalent preferable

Job Responsibility

Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process
Develop a trusted advisor relationship with key accounts, mainly with C-levels
Generate revenue though up-selling and cross-selling existing accounts
Proactively identify expansion opportunities in addition to any red flags
Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
Build and maintain strong and long-lasting client relationships

Fulltime

Mid-Market Customer Success Manager

Drive growth, adoption, retention, and expansion for a product people love that ...

Location

United States , San Francisco

Salary:

145000.00 - 175000.00 USD / Year

Notion

Expiration Date

Until further notice

Requirements

5+ years of success in your current Customer Success or Account Management role
Experience driving the end-to-end customer journey - from adoption to renewal
Strong discovery skills to uncover customer challenges and connect them to tailored solutions
Comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows
Ability to articulate value customers are receiving and present it effectively to senior audiences
Ability to build Customer Success playbooks and new processes based on learnings
Ability to work cross-functionally to solve customer problems creatively
Ability to navigate ambiguity in a fast-paced and foundational team
Curious and willing to adopt AI tools to work smarter and deliver better results

Job Responsibility

Drive AI adoption, value delivery, and renewals for a book of named accounts
Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue
Lead AI workshops to build and deploy workflows that solve specific business problems
Identify and qualify expansion opportunities within existing accounts
Co-build customer success plans to help every customer achieve desired objectives
Partner with AEs on growth strategy while owning customer activation and renewal readiness
Learn our product inside and out and help your customers drive business outcomes
Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction
Document and share key findings/learnings with the broader Notion organization

Fulltime

Mid-Market Customer Success Manager

As a Mid-Market CSM, you are a strategic value driver focused on maximizing prod...

Location

United States , New York, San Francisco

Salary:

140000.00 - 145000.00 USD / Year

Handshake

Expiration Date

Until further notice

Requirements

2+ years in SaaS Customer Success
Proven ability to manage a large book of business by deciding where to go "deep" vs. where to use "one-to-many" tactics
Comfortable leading webinars, group trainings, or virtual office hours for a diverse audience of recruiters and hiring managers
Able to look at a usage dashboard, identify a "Low Adoption" trend, and proactively reach out with a prescriptive plan to fix it
You enjoy working in an evolving environment and are excited to help build the playbooks that will define the future of the MM team
Experience working in a collaborative model with Account Managers or Sales counterparts

Job Responsibility

Data-driven prioritization: Use data (Gainsight) and prioritization model to ensure your time is spent where it can move the needle most
High-impact engagement: Conduct short-term, intensive consulting engagements for accounts with low adoption or high risk, focusing on specific outcomes like job posting quality or recruiter engagement
Scale the success journey: Facilitate twice-weekly Office Hours and contribute to webinar program
Partner on Value Reviews: Collaborate with AMs on strategy sessions for select accounts, acting as the product and adoption expert while the AM leads the commercial relationship
Voice of the Customer: Synthesize feedback from your high-volume portfolio to help the Product team prioritize features that solve common mid-market employer pain points

What we offer

Ownership: Equity in a fast-growing company
Financial Wellness: 401(k) match, competitive compensation, financial coaching
Family Support: Paid parental leave, fertility benefits, parental coaching
Wellbeing: Medical, dental, and vision, mental health support, wellness stipend
Growth: Learning stipend, ongoing development
Remote & Office: Internet, commuting, and free lunch/gym in our SF office
Time Off: Flexible PTO, 15 holidays + 2 flex days
Connection: Team outings & referral bonuses

Fulltime

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Customer Success Manager - Mid Market

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Customer Success Manager - Mid Market

Customer Success Manager - Mid Market

Customer Success Manager - Mid Market

Mid-Market Customer Success Manager

Customer Success Manager, Mid Market

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Mid-Market Customer Success Manager

Mid-Market Customer Success Manager

Mid-Market Customer Success Manager

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