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Assembled Logo Assembled · Customer Service

Customer Success Manager - Mid Market

United Kingdom, London · Job Posted February 18, 2026
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Job Description

You’ll be in on the ground floor of a company that’s building software that uniquely solves a universal and acute problem within all service organizations. The Mid-Market Customer Success Manager is tasked with working with our growing customer base and working closely with cross-functional partners to deliver clear value, retain and renew customers while unlocking growth and expansion opportunities. In working with our Mid-Market customer accounts, you’ll manage multiple executive-level stakeholders to consult on best practices and drive business outcomes. You’ll help these customers get maximum value out of Assembled by understanding and achieving their priorities.

Job Responsibility

  • Manage a portfolio of Mid-Market customers
  • Project-manage customer initiatives with internal & external stakeholders
  • Proactively monitor and manage the health of the customers
  • Drive high-impact, cross-functional projects
  • Be hands-on with the product to ensure customers are fully educated
  • Drive customer renewals and mitigate churn
  • Identify and execute on areas of growth and expansion

Requirements

  • 3+ years of experience in customer-facing, operational, and start-up environments
  • Relationship building & managing up
  • Grit, determination and tenacity
  • Track record for getting things done
  • Ability to think strategically while being in the weeds
  • Growth mindset
  • Great team member
  • Willing and able to travel to meet with customers in person

Nice to have

Workforce Management Experience

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