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Customer Success Manager - Mid-market Launch Manager

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SourceWhale

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

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Job Description:

As a Launch Manager in the Midmarket Customer Success Team, you’ll own the onboarding journey for new clients - guiding them through transformation, delivering early value, and setting them up to hit key adoption, efficiency and revenue milestones. Reporting to the Global Midmarket Customer Success Team Manager, you’ll be part of a team with a clear mission: driving measurable success for every SourceWhale customer.

Job Responsibility:

  • Own the first 3 months of the customer lifecycle, managing 4–6 new accounts per month
  • Partner with Account Executives to build tailored Success Plans aligned to each client’s goals, challenges, and definition of success
  • Lead technical setup, including CRM integrations and migrations, mapping, and testing, to ensure a seamless implementation from day one
  • Build strong relationships with stakeholders at all levels, including C-suite, to drive engagement and outcomes
  • Deliver engaging, tailored training sessions aligned to each client’s go-to-market strategy and workflows
  • Drive adoption through proactive, consistent outreach - identifying blockers early and resolving them quickly
  • Track progress against success metrics and communicate updates clearly to both customers and internal teams
  • Identify and act on expansion opportunities within the onboarding phase, using commercial insight to grow account value
  • Provide strategic guidance and best practice recommendations tailored to each customer’s unique setup
  • Collaborate closely with Account Management to ensure a seamless transition and long-term growth strategy
  • Lead review sessions with key stakeholders, measuring progress against adoption, outcomes, and overall experience
  • Deliver a comprehensive handover to Account Management, ensuring continuity and ongoing success
  • Conduct regular on-site visits to strengthen relationships and deepen engagement

Requirements:

  • 1-2 years experience in a high-touch, customer-facing role within RecTech, SalesTech, or a similar SaaS environment
  • Confident leading business transformation and change management initiatives
  • Exceptional communication skills, with the ability to simplify complex ideas for different audiences
  • Strong listening, problem-solving, and stakeholder management abilities
  • Comfortable working cross-functionally in a fast-paced startup environment
  • Proactive, driven, and eager to learn and develop

Nice to have:

  • Experience in Recruitment Technology or onboarding commercial/sales teams
  • Previous experience in recruiting or business development
  • A proven track record of high performance across adoption, customer satisfaction, and retention metrics
  • Strong technical aptitude and confidence working with integrations and systems
What we offer:
  • 25 days holiday (not including public holidays)
  • Macbook + any extra tech or software necessary for your role
  • Flexible business with flexible working arrangements
  • Private medical, dental & vision insurance
  • Income Protection Insurance
  • Employee Assistance Programme (EAP)
  • Compassionate leave policy
  • Monthly social events
  • First hand experience of an early stage startup - huge ability to make an impact

Additional Information:

Job Posted:
April 10, 2026

Work Type:
Hybrid work
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