Customer Success Manager

Senior Customer Success Manager - Media

We're looking for an experienced Senior Customer Success Manager on the Client S...

Location

United Kingdom , London

Salary:

Not provided

Genius Sports

Expiration Date

Until further notice

Requirements

5+ years in Customer Success or Account Management within the AdTech or Digital Media space
Proven Success in managing a customer portfolio and exceeding client expectations
Programmatic Fluency: Deep understanding of the programmatic landscape, including DSPs, SSPs and the nuances of multi-channel execution
The “Farmer” DNA: You enjoy the process of building trust over time and find satisfaction in seeing a client’s spend and sophistication grow under your watch
Analytical Rigor: You can look at a campaign dashboard and extract a narrative, not just a set of numbers
Resilience & Agility: A willingness to pivot between high-level strategy and tactical execution at a moment’s notice

Job Responsibility

Strategic Account Planning: Developing and executing on comprehensive plans that aren’t just static documents. You will evolve these plans regularly to align with shifting client KPIs and market trends
Revenue Growth: Identify untapped opportunities within existing accounts. You’ll lead the charge on upsells and cross-sells by demonstrating how new channels or programmatic strategies solve specific business hurdles
Programmatic Subject Matter Expertise: Act as a consultant on multi-channel strategies (Display, Video, Social, CTV, etc.). You must be able to speak the language of performance data and attribution
Executive Presence: Build “high and wide” relationships. You should feel equally comfortable presenting QBRs to CMOs while remaining a trusted partner to a mid-level stakeholder
Churn Mitigation: Proactively identify “at-risk” signals and deploy recovery strategies before they impact the bottom line

Fulltime

Customer Success Manager- Digital Media

As a Customer Success Manager (CSM) at Radancy, you’ll lead end-to-end delivery ...

Location

India , Bengaluru

Salary:

Not provided

Radancy

Expiration Date

Until further notice

Requirements

4–7 years of experience in Customer Success, Account Management, or Client Servicing, preferably in digital media, advertising, or marketing technology
Deep understanding of the digital marketing ecosystem — including media planning, campaign management, and analytics
Strong project management and multitasking skills, with the ability to prioritize and lead multiple accounts or workstreams
Excellent communication, presentation, and client relationship management abilities
Proficiency in Excel, PowerPoint / Google Slides, and exposure to Workfront, Asana, or similar PM tools
Analytical mindset with a focus on insights, optimization, and performance storytelling
Bachelor’s degree in Marketing, Communications, Business, or related field
Experience with SaaS or recruitment marketing platforms (CRM, career sites, media automation tools) is a plus

Job Responsibility

Serve as the primary client contact, managing relationships, expectations, and delivery across digital media, creative, and analytics workstreams
Lead campaign planning, execution, and performance tracking in partnership with internal strategy, media, and analytics teams
Own WIP reports, project plans, and delivery timelines, ensuring adherence to SLAs and proactive risk management
Collaborate with media vendors and platform partners (LinkedIn, Meta, Google, Programmatic, DOOH, etc.) for seamless campaign activation and optimization
Drive status reviews, QBRs, and performance presentations, translating data into actionable insights for clients
Ensure accurate tracking of deliverables, budgets, and hours through Workfront and reporting tools, maintaining strong operational discipline
Identify growth opportunities, upsell solutions, and strengthen Radancy’s strategic value for clients
Mentor and guide Customer Success Representatives and cross-functional team members to deliver consistent quality and alignment
Partner with internal leadership to continuously improve processes, documentation, and client experience

What we offer

Ownership of key enterprise client relationships and strategic campaigns
Exposure to global stakeholders, diverse digital channels, and innovative employer branding solutions
A collaborative environment with clear pathways to growth into Senior CSM or Client Strategy leadership roles

Fulltime

Join MVF's Brand Amplification team as a Customer Success Manager - a client-fac...

Location

United States , Austin

Salary:

Not provided

MVF

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in a client-facing demand generation or content syndication role
Comfortable managing client relationships and conducting regular check-in calls with confidence and professionalism
Solid campaign management experience
A proactive, self-starting mindset - able to identify opportunities and act on them without waiting for direction
Excellent written and verbal communication skills, including presenting campaign data clearly and handling challenging conversations calmly
Organised and detail-oriented
able to manage multiple campaigns and client relationships simultaneously
Proficiency in Microsoft Office Suite or Google Workspace
(Preferred) Experience in a media agency, publisher, or B2B digital media environment
(Preferred) Familiarity with branded content: newsletters, sponsored content, advertorials, and display advertising

Job Responsibility

Serve as the day-to-day point of contact for a portfolio of B2B clients, building trusted relationships with both sales and the client
Conduct regular check-in calls with clients to discuss campaign performance and make relevant amendments and optimisations
Manage live digital campaigns end-to-end, ensuring they are trafficked correctly, performing against KPIs, and delivering maximum value for clients
Handle client queries and day-to-day questions with professionalism and confidence
Prepare bespoke proposals and campaign reports for clients, presenting data-driven insights and recommendations clearly
Support the Revenue Operations Manager in developing client renewal strategies - contributing performance data, client feedback, and observations that inform renewal conversations
Understand client performance and the metrics clients use to determine campaign success
Actively contribute to building the commercial value of MVF's Brand Amplification portfolio and bring ideas for new upper-funnel products or campaign formats
Conduct regular competitor analysis - researching other MQL vendors and digital advertising companies on pricing, ad formats, and client portfolios
Stay across industry trends in B2B demand generation and branded content, flagging relevant developments to the wider team

What we offer

Summer Fridays
Competitive holiday benefits - 25 days a year paid holiday, plus 8 bank holidays (increases 1 day a year up to 30 days)
Hybrid working - 3 days a week in the office
Closed for Christmas holidays - Extra days not taken from your annual holiday allowance
Work from anywhere for 2 weeks a year
Life Assurance and Income Protection to protect your loved ones
Benefits allowance for health, dental, and vision coverage
Six months paid maternity leave, and one month paid paternity leave (subject to qualifying conditions) inclusive of same-sex and adoptive parents
Defined Contribution Pension and Salary Sacrifice Scheme
Be Well: Our award-winning wellbeing and mental health programme to support all MVFers and their families

Customer Success Manager

Join MVF's Brand Amplification team as a Customer Success Manager - a client-fac...

Location

United Kingdom , London

Salary:

Not provided

MVF

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in a client-facing demand generation or content syndication role
Comfortable managing client relationships and conducting regular check-in calls with confidence and professionalism
Solid campaign management experience
A proactive, self-starting mindset - able to identify opportunities and act on them without waiting for direction
Excellent written and verbal communication skills, including presenting campaign data clearly and handling challenging conversations calmly
Organised and detail-oriented
able to manage multiple campaigns and client relationships simultaneously
Proficiency in Microsoft Office Suite or Google Workspace
(Preferred) Experience in a media agency, publisher, or B2B digital media environment
(Preferred) Familiarity with branded content: newsletters, sponsored content, advertorials, and display advertising

Job Responsibility

Serve as the day-to-day point of contact for a portfolio of B2B clients, building trusted relationships with both sales and the client
Conduct regular check-in calls with clients to discuss campaign performance and make relevant amendments and optimisations
Manage live digital campaigns end-to-end, ensuring they are trafficked correctly, performing against KPIs, and delivering maximum value for clients
Handle client queries and day-to-day questions with professionalism and confidence
Prepare bespoke proposals and campaign reports for clients, presenting data-driven insights and recommendations clearly
Support the Revenue Operations Manager in developing client renewal strategies - contributing performance data, client feedback, and observations that inform renewal conversations
Understand client performance and the metrics clients use to determine campaign success
Actively contribute to building the commercial value of MVF's Brand Amplification portfolio and bring ideas for new upper-funnel products or campaign formats
Conduct regular competitor analysis - researching other MQL vendors and digital advertising companies on pricing, ad formats, and client portfolios
Stay across industry trends in B2B demand generation and branded content, flagging relevant developments to the wider team

What we offer

Summer Fridays
25 days a year paid holiday, plus 8 bank holidays (increases 1 day a year up to 30 days)
Hybrid working - 3 days a week in the office
Closed for Christmas holidays - Extra days not taken from your annual holiday allowance
Work from anywhere for 2 weeks a year
Life Assurance and Income Protection
Benefits allowance for health, dental, and vision coverage
Six months paid maternity leave, and one month paid paternity leave (subject to qualifying conditions) inclusive of same-sex and adoptive parents
Defined Contribution Pension and Salary Sacrifice Scheme
Be Well: Our award-winning wellbeing and mental health programme

Fulltime

Customer Success Manager, SMB

We're partnering with our client, a dynamic media and entertainment company, to ...

Location

United States , Los Angeles

Salary:

37.00 - 42.00 USD / Hour

Onward Search

Expiration Date

Until further notice

Requirements

2-5 years of experience in digital advertising, media sales, or account management
Strong understanding of the digital ad ecosystem
Ability to analyze campaign performance and adapt strategies swiftly
Excellent communication skills, with persuasive and clear messaging
Proficiency in CRM systems like Salesforce and ad-tech platforms
Bachelor's degree in Marketing, Business, or related field (preferred but not required)

Job Responsibility

Develop and implement tailored onboarding plans to ensure new clients achieve success
Manage a portfolio of high-value SMB accounts, fostering product adoption and satisfaction through data-driven engagement
Provide expertise on Paramount Ads Manager, offering strategic advice for campaign improvements to maximize ROI
Identify and pursue growth opportunities within assigned accounts, driving revenue and scaling advertiser activity
Maintain organized outreach efforts using Salesforce, ensuring consistent follow-up to advance sales opportunities

What we offer

Medical, Dental, and Vision Insurance
Life Insurance
401(k) Program
Commuter Benefit
eLearning and Ongoing Training
Education Reimbursement

Fulltime

Customer Success Manager

We’re looking for a Customer Success Manager to manage a select portfolio of cus...

Location

Canada; United States , Montréal; Toronto; Vancouver

Salary:

63800.00 - 89400.00 CAD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

Intermediate customer-facing / account management experience, preferably in the technology (SaaS) industry
proven success managing a customer portfolio with record of successful adoption
Demonstrated knowledge of social media and/or social marketing and business use of social
Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, support new owls with internal training & collaboration sessions
Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess importance of tasks and decisions
Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems

Job Responsibility

Own the day to day relationship management for a book of business, guiding customers to success on their social journey with Hootsuite’s Enterprise and partner products
Partner with Professional Services to onboard customers, develop and maintain Mutual Account Plans, lead success reviews, and ensure success plan development and delivery against customer goals by leveraging tools and analytics
Develop relationships with customers in assigned vertical(s). Gauge customer progress and preferences by actively engaging in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics
Demonstrate expertise in Hootsuite's products and social media by keeping up with industry trends and best practices
Actively monitor account health and adoption throughout the length of the relationship, and ensure high uptake of Hootsuite and partner products by analyzing data/metrics/industry trends, and intervening with adoption strategies that showcase how customers can enhance their workflows and better use our products to derive further value
Collaborates with Account Manager to develop account strategies and to identify qualified leads (CSQL) for account expansion
Log feature requests and update customer account notes in Salesforce. Identify and escalate potential account risks, as required
Collaborate with Customer Success teammates to meet and exceed quarterly regional targets, while being accountable for individual quarterly metrics including Personal Net Renewal Rate, CSQL, Customer Health, Adoption, and Advocacy
Perform other related duties as assigned

What we offer

health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
group RRSP plan with a company match of up to 4% of base salary
401k Plan with a company match (up to 4% of base salary)
Global Parental Leave: 26 weeks of full and partially paid leave for all permanent employees with minimum 12 months of employment

Fulltime

Customer Success Manager (Contract)

We’re looking for a Customer Success Manager to manage a select portfolio of cus...

Location

Australia , Sydney

Salary:

Not provided

Hootsuite

Expiration Date

Until further notice

Requirements

Intermediate customer-facing / account management experience, preferably in the technology (SaaS) industry
proven success managing a customer portfolio with record of successful adoption
Demonstrated knowledge of social media and/or social marketing and business use of social
Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, support new owls with internal training & collaboration sessions
Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess importance of tasks and decisions
Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems

Job Responsibility

Own the day to day relationship management for a book of business, guiding customers to success on their social journey with Hootsuite’s Enterprise and partner products
Partner with Professional Services to onboard customers, develop and maintain Mutual Account Plans, lead success reviews, and ensure success plan development and delivery against customer goals by leveraging tools and analytics
Develop relationships with customers in assigned vertical(s). Gauge customer progress and preferences by actively engaging in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics
Demonstrate expertise in Hootsuite's products and social media by keeping up with industry trends and best practices
Actively monitor account health and adoption throughout the length of the relationship, and ensure high uptake of Hootsuite and partner products by analyzing data/metrics/industry trends, and intervening with adoption strategies that showcase how customers can enhance their workflows and better use our products to derive further value
Collaborates with Account Manager to develop account strategies and to identify qualified leads (CSQL) for account expansion
Log feature requests and update customer account notes in Salesforce. Identify and escalate potential account risks, as required
Collaborate with Customer Success teammates to meet and exceed quarterly regional targets, while being accountable for individual quarterly metrics including Personal Net Renewal Rate, CSQL, Customer Health, Adoption, and Advocacy
Perform other related duties as assigned

Fulltime

Content Program Manager - Customer Success Stories

The Content Program Manager - Customer Success Stories plays a critical role in ...

Location

United States , Redmond

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

5+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR equivalent experience
Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 6+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 8+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR equivalent experience
5+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training)
1+ year(s) experience working in a complex, matrixed organization

Job Responsibility

Develop and execute strategic content plans aligned with GCS priorities and CE&S objectives
Manage multiple projects across the content lifecycle, ensuring timely delivery and quality standards
Partner with engineering, product, marketing, and customer success teams to deliver integrated content experiences
Cultivate audiences across platforms (e.g., social, learning portals) to maximize reach and impact
Ensure content adheres to Microsoft brand, accessibility, and compliance standards

Fulltime

Select Country

Customer Success Manager - Media

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Customer Success Manager - Media

Senior Customer Success Manager - Media

Customer Success Manager- Digital Media

Customer Success Manager

Customer Success Manager

Customer Success Manager, SMB

Customer Success Manager

Customer Success Manager (Contract)

Content Program Manager - Customer Success Stories

Our AI answers in your language