Customer Success Manager

Customer Success Manager, US

You will be responsible for growing current revenue alongside the sales and medi...

Location

United States , New York

Salary:

Not provided

Bidease

Expiration Date

Until further notice

Requirements

self-motivated
proactive
ability to grow revenue and drive adoption of the Bidease Platform through strategic account management and relationship building

Job Responsibility

grow current revenue alongside the sales and media buying teams
communicate and work with clients to identify and meet their business objectives
ensure success as they adopt a new platform
train clients on Bidease usage, DSP strategy, and optimization
strengthen client relationships
become an integral part of client's digital strategy

Fulltime

As a Customer Success Manager, you will have an overall responsibility for manag...

Location

Singapore , Singapore

Salary:

Not provided

Brandwatch

Expiration Date

Until further notice

Requirements

1-3 years relevant work experience in a customer facing role
Excellent customer facing presentation, written, and oral communication skills
Advanced understanding of social media networks and social monitoring tools
Familiarity working with global customers across multiple teams and regions
Proven track record of developing and executing strategic account plans
Proven ability to develop executive champions at a strategic level
The ability to multi-task and troubleshoot under pressure
An ability to be astute, strategic, intelligent, and insightful
Drive to work autonomously and proactively
Experience working with (or for) a social media monitoring provider

Job Responsibility

Develop a trusted advisor relationship with customer executive sponsors
Establish and oversee the customer's adoption, training, and development of best practices
Manage account renewals for your customer base, collaborating with account managers on quarterly business reviews, retention strategy and upsell initiatives
Identify opportunities for expanded use of the platform and integration into the accounts’ business processes
Identify and escalate key customer product related requirements and manage customer expectations
Facilitate the development of a community of like-minded Brandwatch customers
Update CRM and billing system records for customer accounts and opportunities
Enable and assist product support to best address customer’s technical issues
Serve as a coach and trusted advisor to Brandwatch customers

What we offer

Buddy setup to help you onboard and beyond
A competitive compensation package
A place in a high performing team at a growth-driven company
An open, informal, diverse and multinational working environment
25 days of PTO per year
1 Wellness Day per quarter on top of your holiday allowance
Full Headspace subscription
24/7 Employee Assistance program
Hybrid working model

Customer Success Manager

The Customer Success Manager is a crucial ambassador for our clients. With a cor...

Location

Salary:

Not provided

Emplifi

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Marketing, Communications, or a related field
Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry
Demonstrated ability to build strong relationships and manage key customer accounts
Proficient understanding of digital marketing services such as social media, content marketing, etc.
Strong problem-solving skills and the ability to handle challenging client situations with grace
Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms
Excellent verbal and written communication skills

Job Responsibility

Serve as the primary point of contact for customers in the assigned named accounts
Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty
Understand customer objectives and align our services to achieve those goals
Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption
Collaborate with internal teams to expedite service delivery and meet onboarding timelines
Monitor client usage and product adoption rates
Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential
Address any adoption challenges with tailored solutions
Develop strategies to ensure high retention rates and manage the contract renewal process
Predict and address potential churn risks, implementing mitigation strategies as needed

What we offer

International, fast paced and rapidly growing environment
Chance to work with the world’s biggest brands at the CX tech leader
Agile and open-minded culture, with high levels of trust and flexibility
Opportunity for professional growth and development
Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
Benefits package including Medical, Dental, Vision & Life Coverage Options
Flexible Working Hours
Unlimited PTO
12 paid Holidays
2 Paid Community Service Days

Fulltime

Customer Success Manager – Retail Media & Commerce

Drive global Amazon Ads campaigns, ensure flawless delivery, and build strong cl...

Location

United Kingdom , London

Salary:

Not provided

SeenThis

Expiration Date

Until further notice

Requirements

3+ years experience in digital advertising or customer success, ideally with direct exposure to Amazon Ads (DSP, Sponsored Display, or Retail Media)
Strong organisational skills and ability to manage multiple global campaigns simultaneously with precision
Analytical mindset with experience in interpreting and presenting campaign performance data
Excellent communication skills with a client-first mindset and a knack for simplifying complexity
Familiarity with Amazon’s campaign workflow, policies, and performance metrics is a strong advantage

Job Responsibility

Amazon Campaign Management: Serve as the main point of contact for Amazon stakeholders, managing timelines, campaign scope, and asset coordination
Execution & Coordination: Drive campaign execution across teams, resolve operational blockers, and ensure timely delivery with stakeholder alignment
Performance & Insights: Analyze and report on campaign performance, distill key insights, and support future planning for both Amazon sellers and internal teams
Workflow Optimization: Improve efficiency through automation, maintain playbooks and documentation, and identify process enhancements
Client Growth Support: Assist in strategic meetings, uncover upsell opportunities, and capture success stories to support renewals and expansion

Fulltime

Director, Media Analytics & Customer Success

In this role, you will lead strategic initiatives that drive client success by c...

Location

United States , Pearl River

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A minimum of 7 years of experience in marketing analytics, with expertise in digital media, television, and online video
Proven ability to provide strategic guidance to clients through measurement and testing tactics
Strong background in data visualization and reporting, with proficiency in tools such as Tableau and Excel
Exceptional communication skills, capable of translating technical data into clear insights for non-technical audiences
Experience in agency settings is preferred, though candidates with client or consultancy backgrounds will also be considered
Resourceful and adaptable, with the ability to uncover insights even when data availability is limited
Educational background in a statistical or analytical field is preferred
a graduate degree is highly advantageous
Demonstrated leadership skills, including experience managing and mentoring teams

Job Responsibility

Develop and oversee the implementation of measurement frameworks, campaign data strategies, and media testing plans to optimize client campaigns
Act as a senior analytics lead for key accounts, translating complex performance data into actionable strategies and communicating insights to executive-level stakeholders
Enhance media analytics offerings by identifying links between performance metrics and variables such as touchpoints, geography, creative sequencing, and channel placement
Design and manage advanced reporting solutions using tools like Tableau, Datorama, and Excel to deliver clear and visually engaging campaign insights
Analyze diverse data sources, including first-party and third-party data, ad server logs, and market research, to uncover insights that refine marketing strategies
Provide leadership and mentorship to a team of analysts, setting annual goals, conducting performance reviews, and refining team structure to achieve optimal results
Collaborate with internal teams such as Client Services, Data Science, and Business Intelligence to identify and implement the best solutions for client needs
Lead client-facing discussions, offering thought leadership and strategic guidance to ensure alignment with business objectives
Stay updated on industry trends and innovations to continuously evolve analytics strategies and practices

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Head of Customer Success – Brands & Agencies

We are seeking a senior leader to serve as Head of Customer Success for Global A...

Location

United States , New York

Salary:

120000.00 - 135000.00 USD / Year

Genius Sports

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Success, Account Management, or Client Services within Ad Tech, MarTech, or programmatic media
Extensive experience working directly with major global advertising agencies—ideally across multiple holding companies
Deep understanding of agency structures, decision-making processes, and media trading operations
Proven ability to build senior-level agency relationships and drive multi-market partnership growth
Strong understanding of programmatic workflows, data integrations, measurement, and cross-channel campaign execution
Exceptional executive communication skills, with an ability to influence senior stakeholders internally and externally
Demonstrated success in scaling global customer success teams and operations

Job Responsibility

Serve as the senior point of contact for Customer Success with major agency partners and top brand accounts
Collaborate with internal Sales teams to develop joint business plans (JBPs) and executive partnership programs to establish long-term, multi-market collaboration
Strengthen multi-level relationships—from global leadership to regional media directors and platform specialists
Champion the adoption of Genius Sports’s advertising capabilities and educate agency partners on how to integrate these capabilities into media plans, trading strategies, and testing frameworks
Develop the customer success vision and roadmap specifically for global agencies and their operating companies
Build frameworks that drive consistent product adoption across agency networks, regions, and business units
Align success initiatives with agency commercial goals, workflow models, and measurement requirements
Create scalable engagement models that support both enterprise-level relationships and in-market media teams
Lead onboarding, implementation, and activation programs tailored to agency workflows and media planning cycles
Build repeatable success plans that drive campaign performance, operational efficiency, and platform education across hundreds of client accounts throughout the sports calendar

What we offer

variable compensation schemes
US benefits
401k plans

Fulltime

Customer Success Global Shared Services Coordinator

The Global Shared Services Coordinator is part of the Customer Success Shared Se...

Location

India

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

Bachelor’s degree required (candidates in progress of obtaining a Bachelor’s degree will be considered)
Minimum of 1 year of professional experience in a corporate setting
Event planning / coordination experience a plus
Demonstrated oral and written communication skills
Proficient in computer/data management skills including PPT, Excel, Word, Outlook

Job Responsibility

Setup ORBIT program matrices and referral templates to align with contract
Enter referrals into LHH Candidate Management System (ORBIT)
Update, cancel, change status of records
Interact with Account Services Management to receive data (i.e., referrals, PO#s, etc.)
Manipulate data using excel
prepare worksheets for system upload
Review referrals to ensure billing requirements met and set ready to bill
Manage installment billing referrals to ensure all installments are billed in timely manner
Manage international referrals and work directly with LHH staff globally
Monitor and manage account request queues (Salesforce Cases and/or Shared mailboxes)

What we offer

Growth opportunities within a human resources global leader
We prioritize learning to stay agile in an increasingly competitive business environment
We foster an open-minded environment where people spark new ideas and explore alternatives

Fulltime

Customer Success Global Shared Services Coordinator

The Global Shared Services Coordinator is part of the Customer Success Shared Se...

Location

United States

Salary:

20.00 - 25.00 USD / Hour

LHH

Expiration Date

Until further notice

Requirements

Bachelor’s degree required (candidates in progress of obtaining a Bachelor’s degree will be considered)
Minimum of 1 year of professional experience in a corporate setting
Event planning / coordination experience a plus
Demonstrated oral and written communication skills
Proficient in computer/data management skills including PPT, Excel, Word, and Outlook

Job Responsibility

Setup ORBIT program matrices and referral templates to align with contract
Enter referrals into LHH Candidate Management System (ORBIT)
Update, cancel, change status of records
Interact with Account Services Management to receive data (i.e. referrals, PO#s, etc.)
Manipulate data using excel
prepare worksheets for system upload
Review referrals to ensure billing requirements are met and set ready to bill
Manage installment billing referrals to ensure all installments are billed in a timely manner
Manage international referrals and work directly with LHH staff globally
Monitor and manage account requests queues (Salesforce Cases and/or Shared mailboxes)

What we offer

Medical
dental
vision
life insurance
short-term disability
additional voluntary benefits
EAP program
commuter benefits
401K plan
paid leave including Paid Sick Leave or other paid leave required by Federal, State, or local law

Parttime

Customer Success Manager - Media

Genius Sports

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Success Manager - Media

Customer Success Manager, US

Customer Success Manager

Customer Success Manager

Customer Success Manager – Retail Media & Commerce

Director, Media Analytics & Customer Success

Head of Customer Success – Brands & Agencies

Customer Success Global Shared Services Coordinator

Customer Success Global Shared Services Coordinator

Customer Success Manager - Media

Genius Sports

Location:United Kingdom , London

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 21, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Success Manager - Media

Customer Success Manager, US

Customer Success Manager

Customer Success Manager

Customer Success Manager – Retail Media & Commerce

Director, Media Analytics & Customer Success

Head of Customer Success – Brands & Agencies

Customer Success Global Shared Services Coordinator

Customer Success Global Shared Services Coordinator

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
February 21, 2026