CrawlJobs Logo

Customer Success Manager-Manager

vodafone.com Logo

Vodafone

Location Icon

Location:
India , Bangalore

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are seeking a Customer Success professional to manage end‑to‑end relationships for global enterprise customers across multiple regions. The individual will focus on customer retention, service adoption, operational performance, revenue protection, and strategic guidance across telecom and digital product portfolios. The role requires strong commercial acumen, advanced telecom knowledge, and an ability to collaborate with senior customer stakeholders to enhance the overall service experience.

Job Responsibility:

  • Build and maintain trusted relationships with international enterprise customers, serving as their primary point of contact for service and product‑related engagements
  • Drive customer satisfaction and continuous service improvement through NPS strategies, service reviews, and proactive engagement
  • Support contract adherence and service excellence by coordinating with operational, ITIL, and delivery teams
  • Analyse performance data to identify service trends, areas of improvement, and opportunities for growth
  • Recommend product upgrades and identify cross‑sell and up‑sell opportunities to increase customer footprint and revenue
  • Represent VOIS with senior customer stakeholders, participating in strategic discussions both virtually and in person
  • Lead performance governance, report generation, service credit tracking, and improvement action plans
  • Resolve escalations that fall outside standard processes, ensuring customer issues are addressed promptly
  • Promote digitalisation strategies to enhance efficiency and reduce manual efforts
  • Guide and support internal service teams, contributing to best practices, documentation standards, and operational excellence

Requirements:

  • 6+ years’ experience in an international, customer‑facing Customer Success role
  • Strong knowledge of telecom products such as connectivity, mobility, SD‑WAN, cybersecurity, IoT, cloud, unified communications, and related technologies
  • ITIL Certified with a deep understanding of the service lifecycle across sales, delivery, and operations
  • Exceptional communication, presentation, and relationship‑building capabilities
  • Strong analytical, conflict‑resolution, influencing, and commercial skills, including P&L understanding
  • Understand network technologies such as LAN, WAN, MPLS, Internet access, fixed voice, SDH, DWDM and more
  • Adaptable, collaborative, and able to work effectively in a global environment
  • Able to manage complex customer scenarios with empathy and resilience
  • Follow Agile ways of working and are comfortable engaging vendors and partners
What we offer:
  • Opportunities to work with global stakeholders across multiple regions and industries
  • Exposure to diverse telecom and digital technologies, enabling growth in both technical and commercial capabilities
  • A collaborative environment where innovation, simplification, and customer centricity are core values
  • Experience in influencing strategic customer decisions and contributing to revenue growth and retention

Additional Information:

Job Posted:
March 13, 2026

Icon
Vodafone - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Success Manager-Manager

Customer Success Manager-Manager

We are seeking a Customer Success Manager to lead strategic customer engagements...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years in international customer success roles, preferably in telecom, aviation, or IT services
  • Strong understanding of telecom products such as Fixed Line, Mobility, SD-WAN, Cybersecurity, IoT, SaaS, MPN, Cloud, and Unified Communications
  • Certified in ITIL 4, with expertise in service lifecycle management
  • Excellent communication and presentation skills
  • confident in engaging senior stakeholders
  • Technically proficient in transmission, LAN/WAN, MPLS, DSL, and SD-WAN
  • Commercially astute with experience in P&L management and financial analysis
  • Agile practitioner with proven conflict resolution and vendor management skills
  • Fluent in English
  • Demonstrates leadership, adaptability, time management, and customer advocacy
Job Responsibility
Job Responsibility
  • Serve as the primary contact for global airline customers at both presales and post-sales stages
  • Oversee end-to-end delivery of Vodafone services, ensuring adherence to SLAs, KPIs, and OLAs
  • Build and maintain strong relationships with senior customer stakeholders (VPs, Heads of Ops, Technology Directors)
  • Drive customer satisfaction strategies, including NPS improvement plans
  • Manage contractual obligations, service credits, and risk mitigation
  • Analyse service performance data and implement improvement initiatives
  • Identify upsell and cross-sell opportunities to enhance account profitability
  • Coordinate with internal teams, vendors, and airport IT operations to minimise service disruptions
  • Ensure compliance with industry standards (IATA, ITIL) and promote innovation through new technologies
  • Lead operational governance, including monthly and quarterly service reviews
What we offer
What we offer
  • Opportunity to work with global enterprise clients across multiple regions
  • Exposure to cutting-edge telecom technologies and strategic customer success practices
  • Collaborative work environment with cross-functional teams and senior stakeholders
  • Career development through leadership, digitalisation, and innovation initiatives
  • Flexible work hours aligned with customer HQs across APAC, EU, and Americas
Read More
Arrow Right

Customer Success Manager-Manager

We are seeking an experienced individual to lead the end‑to‑end customer success...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • More than six years of experience in an international, customer‑facing Customer Success role
  • Strong telecom product knowledge (at least one product line such as fixed, mobility, security, IoT, SaaS, Cloud, MPN, or unified communications)
  • ITIL 4 certified with strong understanding of the full service lifecycle
  • Excellent communication and presentation skills with the ability to influence senior stakeholders
  • Strong understanding of LAN/WAN, MPLS, SD‑WAN, internet access, fixed voice, SDH/DWDM, and related technologies
  • Experience engaging and managing vendors/carriers
  • Financial acumen with the ability to interpret P&L statements and support account profitability
  • Skilled in conflict resolution, collaboration, Agile ways of working, and stakeholder influence
  • Empathetic, adaptable, and committed to delivering exceptional customer experience
  • Bachelor’s degree in Engineering (essential)
Job Responsibility
Job Responsibility
  • Build and maintain strong relationships with global enterprise customers in multiple regions
  • Represent VOIS in discussions with senior customer stakeholders, ensuring clarity, trust, and excellent service quality
  • Own customer satisfaction strategy including NPS improvement programmes
  • Manage Service Reviews (monthly/quarterly), ensuring accurate documentation, action tracking, and reporting
  • Oversee continuous service improvement initiatives across sell‑build‑run lifecycle
  • Resolve issues outside standard BAU processes by managing escalations effectively
  • Maintain accurate service inventories and customer information
  • Work with operational and enabling functions to ensure fulfilment of contractual commitments
  • Identify revenue opportunities through upselling, cross‑selling, and footprint expansion
  • Conduct detailed performance and trend analysis, proposing improvements where needed
What we offer
What we offer
  • Opportunity to work with global enterprise customers and cutting‑edge telecom technologies
  • Exposure to complex service environments and cross‑functional collaboration across regions
  • Ability to influence strategic customer success outcomes and drive service excellence
  • Growth opportunities across customer success, service management, and telecom technology domains
  • Experience working in a dynamic, multicultural, international environment
Read More
Arrow Right
New

O B / G Y N Registered Nurse

Join our team as an OB/GYN Registered Nurse for an upcoming 13-week travel assig...
Location
Location
United States , Greenville
Salary
Salary:
Not provided
atlasmedstaff.com Logo
Atlas MedStaff
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • OB/GYN Registered Nurse
  • experienced OB/GYN RNs who enjoy a structured night shift and thrive in a fast-paced environment
Job Responsibility
Job Responsibility
  • delivering high-quality nursing support during a 36-hour weekly schedule
  • providing specialized care tailored to women’s health in a focused clinical setting
  • work night shifts from 7:00 PM to 7:00 AM
What we offer
What we offer
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Voluntary Benefits including life insurance, accident, etc.
  • Referral Program
  • Housing Options
  • Continuing Education Program
  • 401(k)
  • License and Certificate Reimbursement
  • Fulltime
Read More
Arrow Right
New

Sr. Employee Experience & Engagement Program Manager

We are seeking a strategic and creative people leader to join our team as a Seni...
Location
Location
United States , Pleasanton
Salary
Salary:
160000.00 - 200000.00 USD / Year
blackline.com Logo
BlackLine
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Human Resources, Communications, Industrial/Organizational Psychology, Marketing, or a related field, or equivalent work experience
  • 7+ years of progressive experience in employee experience, employee engagement, internal communications, or culture-focused roles, with at least 2 years at a senior or lead level
  • Demonstrated track record of designing and scaling engagement programs in a global, fast-paced organization
  • Strong understanding of employee experience frameworks, engagement drivers, and internal employer brand best practices
  • Exceptional storytelling and written communication skills, with the ability to craft narratives that resonate across diverse global audiences
  • Experience designing and analyzing engagement surveys and translating data into measurable action
  • hands-on experience with platforms such as Glint, Peakon, Culture Amp, or similar required
  • Proven program and project management skills with the ability to lead multiple high-visibility initiatives simultaneously
  • Strong executive presence and stakeholder management skills, with experience influencing senior leaders
  • Creative mindset balanced with analytical rigor — equally comfortable producing a campaign and presenting a dashboard
Job Responsibility
Job Responsibility
  • Lead Internal Employer Brand Strategy: Design and execute a comprehensive internal employer brand strategy that brings BlackLine’s employee value proposition (EVP) to life, partnering closely with Marketing on external employer brand strategy to ensure our lived employee experience is consistent with the brand we share with the world
  • Design Engagement Programs: Build, launch, and continuously improve global engagement programs that strengthen connection, belonging, and pride across BlackLine — including recognition, wellbeing, and culture-defining moments
  • Drive 'Life at BlackLine' Content & Storytelling: Lead the production of authentic, employee-centered content (stories, videos, social posts, internal campaigns) that showcases our culture, values, and people across internal and external channels in partnership with the external employer brand team
  • Activate Global Awareness Moments: Conceptualize and deliver programmatic experiences for global moments such as World Mental Health Day, ensuring meaningful participation, executive sponsorship, and measurable cultural impact
  • Own Employee Listening & Insights: Manage employee engagement surveys, pulse listening, and qualitative feedback channels through platforms such as Glint and Peakon
  • translate insights into action plans that improve the employee experience and inform leadership decisions
  • Lead the Engagement Platform Transition: Partner with People Analytics and IT to lead BlackLine's transition from Glint to Peakon, ensuring continuity of listening data, manager enablement, and a seamless employee experience
  • Partner Cross-Functionally: Collaborate closely with Talent Acquisition, Internal Communications, DEIB, Marketing, and HRBPs to ensure a cohesive employee experience and consistent internal-to-external brand narrative
  • Advise Leadership: Serve as a trusted advisor to senior leaders on engagement strategy, cultural health, and employee sentiment, translating data into business-relevant recommendations
  • Measure What Matters: Establish KPIs and dashboards to measure program effectiveness, engagement health, and ROI
What we offer
What we offer
  • short-term and long-term incentive programs, based on eligibility
  • robust offering of benefit and wellness plans
  • Fulltime
Read More
Arrow Right
New

Staff Accountant

We are looking for a detail-oriented Staff Accountant to support core accounting...
Location
Location
United States , Saline
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Manage inventory-related accounting tasks and maintain accurate supporting records for stock and equipment activity
  • Prepare journal entries and ensure transactions are recorded correctly within the general ledger
  • Perform account reconciliations on a regular basis to verify balances and resolve discrepancies promptly
  • Review payment batches and authorize check runs to support accurate and timely disbursements
  • Assist with fixed asset accounting, including tracking additions, updates, and related documentation
  • Contribute to the preparation of financial statements by organizing data and supporting month-end reporting activities
  • Support the annual budgeting process by compiling financial information and assisting with budget schedules
  • Collaborate with accounts payable and accounts receivable processes to help maintain complete and accurate accounting records
Job Responsibility
Job Responsibility
  • Manage inventory-related accounting tasks and maintain accurate supporting records for stock and equipment activity
  • Prepare journal entries and ensure transactions are recorded correctly within the general ledger
  • Perform account reconciliations on a regular basis to verify balances and resolve discrepancies promptly
  • Review payment batches and authorize check runs to support accurate and timely disbursements
  • Assist with fixed asset accounting, including tracking additions, updates, and related documentation
  • Contribute to the preparation of financial statements by organizing data and supporting month-end reporting activities
  • Support the annual budgeting process by compiling financial information and assisting with budget schedules
  • Collaborate with accounts payable and accounts receivable processes to help maintain complete and accurate accounting records
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) or deferred compensation plan (if eligible)
  • paid time off for vacation, personal needs, and sick time
  • paid holidays
  • free online training
  • Fulltime
Read More
Arrow Right
New

Medical Surgical Registered Nurse

Join our team as a Medical Surgical Registered Nurse for a 13-week contract in b...
Location
Location
United States , St. Louis
Salary
Salary:
Not provided
atlasmedstaff.com Logo
Atlas MedStaff
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least two years of experience
Job Responsibility
Job Responsibility
  • Floating across all care areas within comprehensive overflow unit
  • working with dedicated hospitalist team handling patients from diverse disciplines
  • providing essential care in a fast-paced environment
  • working 12-hour night shifts every other weekend
What we offer
What we offer
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Voluntary Benefits including life insurance, accident, etc.
  • Referral Program
  • Housing Options
  • Continuing Education Program
  • 401(k)
  • License and Certificate Reimbursement
  • Fulltime
Read More
Arrow Right
New

Accounts Receivable Specialist

We are looking for an Accounts Receivable Specialist to support ongoing finance ...
Location
Location
United States , Spartanburg
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in accounts receivable or a closely related accounting support role
  • Hands-on experience with cash applications, billing support, and daily cash activity processing
  • Background in commercial collections with the ability to communicate professionally with customers regarding outstanding balances
  • Strong attention to detail and accuracy when reconciling payments, invoices, and account records
  • Ability to organize multiple priorities and meet deadlines in a high-volume environment
  • Proficiency with standard accounting systems and spreadsheet tools used for receivables tracking and reporting
Job Responsibility
Job Responsibility
  • Process customer invoices and maintain accurate accounts receivable records to support timely payment collection
  • Apply incoming payments to the appropriate customer accounts and reconcile cash activity with internal records
  • Monitor outstanding balances, communicate with commercial clients regarding past-due invoices, and drive collection efforts professionally
  • Review billing transactions for accuracy, resolve discrepancies, and ensure account details are updated correctly
  • Investigate payment variances, short pays, and unapplied cash to keep receivable balances accurate
  • Partner with internal teams to address customer account questions and support efficient resolution of billing and payment issues
  • Prepare routine receivables reporting and maintain documentation related to collections, cash applications, and account status
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Rn Telemetry

Join a specialized Heart & Vascular Unit as a Telemetry Registered Nurse in Omah...
Location
Location
United States , Omaha
Salary
Salary:
Not provided
atlasmedstaff.com Logo
Atlas MedStaff
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Pending licenses accepted
  • Must travel >100 miles from Omaha
  • RTO requests up to two weeks
  • Mandatory holiday coverage
  • Scrubs mandatory (Steele gray with Nebraska Medicine logo)
  • EPIC charting proficiency
Job Responsibility
Job Responsibility
  • Provide care on a specialized Heart & Vascular Unit
  • Care for cardiovascular patients including those with stable heart/lung transplants and LVADs
  • Float across various units (4CS, 5 West, 6 Neuro, etc.)
  • Handle drips on all floors
  • Use EPIC charting systems
  • Work three 12-hour day shifts per week
What we offer
What we offer
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Voluntary Benefits (life insurance, accident, etc.)
  • Referral Program
  • Housing Options
  • Continuing Education Program
  • 401(k)
  • License and Certificate Reimbursement
  • Fulltime
Read More
Arrow Right