Customer Success Manager-Manager Job at Vodafone (Bangalore)

Customer Success Manager-Manager

We are seeking a Customer Success Manager to lead strategic customer engagements...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

8+ years in international customer success roles, preferably in telecom, aviation, or IT services
Strong understanding of telecom products such as Fixed Line, Mobility, SD-WAN, Cybersecurity, IoT, SaaS, MPN, Cloud, and Unified Communications
Certified in ITIL 4, with expertise in service lifecycle management
Excellent communication and presentation skills
confident in engaging senior stakeholders
Technically proficient in transmission, LAN/WAN, MPLS, DSL, and SD-WAN
Commercially astute with experience in P&L management and financial analysis
Agile practitioner with proven conflict resolution and vendor management skills
Fluent in English
Demonstrates leadership, adaptability, time management, and customer advocacy

Job Responsibility

Serve as the primary contact for global airline customers at both presales and post-sales stages
Oversee end-to-end delivery of Vodafone services, ensuring adherence to SLAs, KPIs, and OLAs
Build and maintain strong relationships with senior customer stakeholders (VPs, Heads of Ops, Technology Directors)
Drive customer satisfaction strategies, including NPS improvement plans
Manage contractual obligations, service credits, and risk mitigation
Analyse service performance data and implement improvement initiatives
Identify upsell and cross-sell opportunities to enhance account profitability
Coordinate with internal teams, vendors, and airport IT operations to minimise service disruptions
Ensure compliance with industry standards (IATA, ITIL) and promote innovation through new technologies
Lead operational governance, including monthly and quarterly service reviews

What we offer

Opportunity to work with global enterprise clients across multiple regions
Exposure to cutting-edge telecom technologies and strategic customer success practices
Collaborative work environment with cross-functional teams and senior stakeholders
Career development through leadership, digitalisation, and innovation initiatives
Flexible work hours aligned with customer HQs across APAC, EU, and Americas

Customer Success Manager-Manager

We are seeking an experienced individual to lead the end‑to‑end customer success...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

More than six years of experience in an international, customer‑facing Customer Success role
Strong telecom product knowledge (at least one product line such as fixed, mobility, security, IoT, SaaS, Cloud, MPN, or unified communications)
ITIL 4 certified with strong understanding of the full service lifecycle
Excellent communication and presentation skills with the ability to influence senior stakeholders
Strong understanding of LAN/WAN, MPLS, SD‑WAN, internet access, fixed voice, SDH/DWDM, and related technologies
Experience engaging and managing vendors/carriers
Financial acumen with the ability to interpret P&L statements and support account profitability
Skilled in conflict resolution, collaboration, Agile ways of working, and stakeholder influence
Empathetic, adaptable, and committed to delivering exceptional customer experience
Bachelor’s degree in Engineering (essential)

Job Responsibility

Build and maintain strong relationships with global enterprise customers in multiple regions
Represent VOIS in discussions with senior customer stakeholders, ensuring clarity, trust, and excellent service quality
Own customer satisfaction strategy including NPS improvement programmes
Manage Service Reviews (monthly/quarterly), ensuring accurate documentation, action tracking, and reporting
Oversee continuous service improvement initiatives across sell‑build‑run lifecycle
Resolve issues outside standard BAU processes by managing escalations effectively
Maintain accurate service inventories and customer information
Work with operational and enabling functions to ensure fulfilment of contractual commitments
Identify revenue opportunities through upselling, cross‑selling, and footprint expansion
Conduct detailed performance and trend analysis, proposing improvements where needed

What we offer

Opportunity to work with global enterprise customers and cutting‑edge telecom technologies
Exposure to complex service environments and cross‑functional collaboration across regions
Ability to influence strategic customer success outcomes and drive service excellence
Growth opportunities across customer success, service management, and telecom technology domains
Experience working in a dynamic, multicultural, international environment

New

Senior Project Manager

At AKQA (part of WPP) we believe in the imaginative application of art and scien...

Location

Denmark , Copenhagen

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Several years of project management experience from a digital agency or similar fast-paced environment
Excellent communication in English is essential
Danish is a valuable plus
Genuine passion for bringing digital projects to life
Natural interest in understanding clients' business goals
Sound judgment in making project decisions
Highly organized and meticulous
Adept at solving issues at all levels of a project
Enjoy working with cross-functional teams
Comfortable working autonomously and driving projects forward with minimal supervision

Job Responsibility

Lead diverse, fast-moving global and local programs, including innovation, strategy, creative, complex technology, and performance marketing
Define clear project scopes
Develop comprehensive project plans, covering objectives, timelines, and budgets
Proactively manage risks and issues
Forecast and plan resource needs across teams
Guide teams to meet project goals, translating business needs into actionable tasks
Manage and prioritize the product backlog
Ensure the on-time, on-budget delivery of high-quality products
Maintain clear and consistent communication and alignment among all stakeholders
Drive for excellence in end-user experience and business relevance

New

Vehicle Technician

At Vertu BMW York, our technicians play a key role in delivering the exceptional...

Location

United Kingdom , York

Salary:

29200.00 - 41500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Automotive City & Guilds / NVQ Level 3 qualification
Proven experience as a Vehicle Technician
Full UK driving licence

Job Responsibility

Servicing, maintaining, and repairing BMW vehicles to precise brand standards
Performing routine servicing and complex diagnostic and repair work
Ensuring first-time fixes and outstanding customer satisfaction

What we offer

33 days of annual leave, increasing to 37 with length of service
Flexible working arrangements
Access to full manufacturer training including dedicated EV Electrical training
Access to Evolution Management Development program
Enhanced maternity and paternity leave
Share incentive scheme
Tool Insurance Programme
Pension scheme
Online rewards platform offering cashback and discounts
Preferential service rates for personal vehicle

Fulltime

New

Production Coordinator Intern

At AKQA (part of WPP), we believe in the imaginative application of art and scie...

Location

France , Paris

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Support pre-production phase: fleshing out a project’s planning to monitor deadlines
Build briefing document and participate in briefing the different partners
Booking and coordinating internal resources
Organizing key meetings and tracking key milestones
Taking care of the administrative workflow (contracts, estimates, SOW, PO, etc.)
Support production phase: Assist with travel coordination and logistics for shoots
Contribute to the preparation and organization of shooting documents
Support the development of CGI assets, both in-house and in collaboration with external studios
Keep follow-up tools up to date to monitor the financial tracking of a project
Provide general production support across various tasks as needed

Fulltime

New

Mental Health Service Manager

Service Manager – Mental Health Supported Living. Unfold Support provides specia...

Location

United Kingdom , Rochdale

Salary:

35000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience as a Service Manager or Deputy Manager within mental health or supported living services
Strong knowledge of CQC regulations, safeguarding procedures, and mental health best practice
Experience supporting individuals with complex mental health needs, behaviours that challenge, or risks related to self-harm
Demonstrable experience managing safeguarding concerns and high risk incidents
Excellent leadership, organisational, and communication skills
Level 3 Diploma/NVQ in Leadership for Health & Social Care (or equivalent)
Flexible approach to working hours, including participation in on call duties
Full UK driving licence and access to a vehicle

Job Responsibility

Lead the operational delivery of mental health supported living services, ensuring safe, person-centred and recovery focused care
Support individuals experiencing complex mental health needs, emotional distress, and behaviours that challenge, including managing risks associated with self harm or crisis situations
Ensure robust risk management strategies and care plans are implemented and regularly reviewed
Maintain appropriate staffing levels and ensure staff are trained in mental health support, de-escalation, trauma informed practice, and safeguarding
Build strong relationships with service users, families, NHS mental health teams, local authorities, and community partners
Oversee referrals, assessments, and support planning, ensuring individuals receive the appropriate level of support
Participate in the on call rota and provide leadership during incidents or crisis situations
Lead and oversee safeguarding investigations and reporting, ensuring compliance with local authority safeguarding procedures
Manage incidents involving self harm, high risk behaviours, or safeguarding concerns, ensuring appropriate responses and learning outcomes
Ensure staff follow robust risk management, incident reporting, and escalation processes

What we offer

Training & Development: Ongoing learning and development opportunities
Career Progression: Opportunities to develop within a growing organisation
Supportive Environment: A collaborative and values-driven team culture
Employee Assistance Programme via Wellbeing Matters
Reward Gateway retail discounts platform
£500 Refer-a-Friend Scheme

Fulltime

New

Supermarket assistant

As a Supermarket Assistant, you'll help our difference be felt by our customers ...

Location

United Kingdom , Evesham

Salary:

12.40 GBP / Hour

John Lewis & Partners

Expiration Date

March 17, 2026

Requirements

Applicants must be 18 years or over due to working time regulations
Communication skills to enable you to work effectively as part of a team and with our customers

Job Responsibility

Stock replenishment
Fulfilling online customer orders
Reducing wastage by following product due diligence and markdowns
Working with the wider shop team to support when needed including
checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more
Maintain a safe and tidy working environment with general shopkeeping tasks

What we offer

Night Premium at a rate of £3.50 per hour for time worked between 22:00 - 06:00
Leisure Learning: up to £200 towards certain tutored courses
Partner Discount: 25% off at John Lewis and 20% at Waitrose
Clubs & Societies
Holiday & Leave
Pension & Life Assurance
Exclusive Hotels

Parttime

!

New

Strategy Director

At AKQA (part of WPP) we believe in the imaginative application of art and scien...

Location

Japan , Tokyo

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Partner with account leadership to grow the business and strategic acumen of the account
Will also be responsible to dig deep into specific brands to understand the consumer journey, passion points, and interests of our audiences
Lead strategic engagements and CX programmes with clients, supported by the local and global teams
Deliver strategic outcomes for clients with an equal mix of team leadership and hands-on delivery
Partner with the growth team to look at analytics and drive data driven opportunities
The ability to work well under pressure, with a high degree of flexibility and fluidity and have an objective-focused and positive approach
Strong customer service ethos, a commitment to quality and the will to consistently drive improvements
A passion for creativity, innovation and business strategy
A commitment to high standards of excellence and integrity
Excellent business acumen and sound judgement

Customer Success Manager-Manager

Vodafone

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

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