Customer Success Manager, Key Accounts Job at Dialpad (Kitchener)

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...

Location

United Kingdom , London

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

3+ years of Customer Success or related corporate experience
Experienced project manager with proven experience in a customer success role
Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
Critical thinking skills: ability to problem solve independently and quickly
Confident, accurate and clear communicator
Self-starter able to operate in a high pressure, deadline driven, virtual environment
Ability to influence others without direct authority and, at times, challenge the status quo
Proficiency in MS Office Suite
Knowledgeable of marketing/sales messaging principles
Passionate about clients and participants needs

Job Responsibility

Delivery life-cycle client management
Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
Key point of contact for all program and delivery related questions for program sponsors across client organizations
Develop and build strong relationships with key client stakeholders
Partner with Sales to support the broader account growth strategy through program delivery
Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
Reporting and insights
Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps

What we offer

Your own world class coach
Friends and family coaching
2 weeks work from anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour
Flexible working hours

Fulltime

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...

Location

Canada , Toronto

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

3+ years of Customer Success or related corporate experience
Experienced project manager with proven experience in a customer success role
Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
Critical thinking skills: ability to problem solve independently and quickly
Confident, accurate and clear communicator
Self-starter able to operate in a high pressure, deadline driven, virtual environment
Ability to influence others without direct authority and, at times, challenge the status quo
Proficiency in MS Office Suite
Knowledgeable of marketing/sales messaging principles
Passionate about clients and participants needs

Job Responsibility

Delivery life-cycle client management
Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
Key point of contact for all program and delivery related questions for program sponsors across client organizations
Develop and build strong relationships with key client stakeholders
Partner with Sales to support the broader account growth strategy through program delivery
Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
Reporting and insights
Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps

What we offer

Your own world class coach
Friends and family coaching
2 weeks work from anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour
Flexible working hours

Fulltime

Customer Success Manager

We are in search of a Customer Success Manager to be part of our team, based in ...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of detail-oriented experience in a similar role
Proficiency in key account management
Demonstrated ability in account management
Experience in product management is required
Strong stakeholder engagement skills
Proven experience in stakeholder management

Job Responsibility

Engage in strategic partnerships with customer leadership, aligning our solutions with their business objectives
Drive customer success by ensuring maximum value is derived from our product, leading to strong adoption and long-term retention
Identify growth and expansion opportunities by understanding customer needs and aligning them with our offerings
Actively engage customers to drive renewals and mitigate churn by maintaining strong relationships
Build and maintain relationships with key decision-makers and executives to strengthen long-term partnerships
Act as a customer advocate within the company, collaborating cross-functionally with sales, product, and support teams to ensure a seamless experience
Monitor customer usage data, feedback, and market trends to drive strategic initiatives that enhance customer success
Utilize your skills in key account management, product management, and stakeholder engagement to influence decision-makers and drive strategic initiatives within customer organizations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Success Manager

Lead and grow a portfolio of key accounts for a dynamic, innovative company in t...

Location

Japan , Tokyo

Salary:

20000000.00 - 25000000.00 JPY / Year

Randstad

Expiration Date

February 18, 2026

Requirements

Candidates must be based in Japan
5+ years of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor
exposure to networking or security software solutions a plus
excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
must be very well organized and able to work effectively in a nimble and fast-paced environment
effective problem solver, shows ownership and wants to see issues resolved
comfortable working within a geographically distributed team for a hypergrowth global organization
solid command of English language (written and spoken) with each additional language a plus.

Job Responsibility

Develop and maintain strong relationships with key customer stakeholders
orchestrate the post-sales process, including QBRs, renewals, and upsells
ensure customer success and maximize the value they receive from our technology
collaborate effectively with internal teams (Sales, Engineering, Support)
guide customers from initial deployment through to renewal and beyond
build strong relationships, inspire adoption, and drive expansion within existing accounts.

What we offer

Health insurance
pension insurance
employment insurance
Saturday, Sunday and public holidays off.

Fulltime

Senior Manager, Customer Success - Strategic

Atlassian is looking for a Senior Manager to oversee our Strategic Customer Succ...

Location

United Kingdom , London

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Proven senior leadership experience (e.g. experience managing managers/senior CSMs)
Tenured experience working with large, Global, Fortune 500 customers and overseeing a large customer portfolio valued over at least 100+ million
You enjoy working in a highly matrixed organisation where building relationships across the customer’s global team is imperative to their success and growth
Excels when engaging directly with enterprise customers with a consultative, relationship-oriented approach
Motivated and inspired to coach and mentor Customer Success professionals
Experience using CRM, Pipeline Management, and Analytic tools
Drives transformational adoption of solutions and engage with C-level stakeholders
Experience working in an international environment, identifying and solving problems, trying new things and sharing your findings with the team and business.

Job Responsibility

Lead and manage a team of Strategic Customer Success Managers to set and achieve OKRs and KPIs, as well as professional goals within the Strategic segment
Remain well informed about industry trends, competitor activities, and market dynamics to inform the Strategic segment
Guide team to develop and implement strategic Success Plans and initiatives to penetrate and expand market share in the strategic segment
Oversee complex Enterprise book of business and guide team to setting and achieving department OKRs and metrics
Recruit, hire, and onboard new members of the Strategic Customer Success team to support business growth objectives
Collaborate with internal leaders including Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline processes and enhance customer satisfaction
Analyze customer insights, product data and market trends to identify opportunities for growth and improvement
Manage C-Level and key executive relationships and participating in high-level value realization sessions and discussions as needed
Provide mentorship, coaching, and guidance to the team to help them develop their skills and achieve their individual targets
Conduct regular performance evaluations and provide feedback to the team to drive continuous improvement

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...

Location

Canada , Toronto

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

3+ years of Customer Success or related corporate experience
Experienced project manager with proven experience in a customer success role
Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
Critical thinking skills: ability to problem solve independently and quickly
Confident, accurate and clear communicator
Self-starter able to operate in a high pressure, deadline driven, virtual environment
Ability to influence others without direct authority and, at times, challenge the status quo
Proficiency in MS Office Suite
Knowledgeable of marketing/sales messaging principles
Passionate about clients and participants needs

Job Responsibility

Delivery life-cycle client management
Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
Key point of contact for all program and delivery related questions for program sponsors across client organizations
Develop and build strong relationships with key client stakeholders
Partner with Sales to support the broader account growth strategy through program delivery
Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
Reporting and insights
Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps

What we offer

Your own world class coach
Friends and family coaching
2 weeks work from anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour
Flexible working hours

Fulltime

Customer Success Manager

Are you an experienced sales leader with a passion for delivering exceptional cu...

Location

United Kingdom , Brighton

Salary:

32000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven track record in B2B sales management, ideally in a retail or product-focused environment
Strong communication skills with a relationship-building mindset
Experience leading teams and driving performance
Analytical and strategic thinker with a proactive approach to challenges
Committed to delivering excellent service and maintaining high standards

Job Responsibility

Drive B2B sales performance through effective strategy, planning, and team leadership
Oversee the order pipeline and email workflows to ensure seamless operations across all sales channels
Monitor service trends, gather insights, and collaborate with teams to improve the customer experience
Work closely with marketing and other departments to align efforts and maximise return on investment
Review client accounts to identify growth opportunities and boost overall spend
Handle complaints with professionalism, logging trends and feeding insights into continuous improvement
Lead, mentor, and support your team with regular training, reviews, and performance monitoring
Meet with trade clients to strengthen relationships and promote the product range
Attend trade shows and events as a key representative of the business

What we offer

Bonus Opportunity
Join a supportive, passionate team that values collaboration and innovation
Work in a vibrant and welcoming office environment
Be part of a respected brand making a real impact in the lives of its customers
Grow your career in a company that champions development and forward-thinking

Fulltime

Customer Success Manager

Customer Success Manager for OpsRamp (Part of HPE Hybrid Cloud Business unit), m...

Location

India , Hyderabad

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
At least 8+ years of experience in Customer Success, Service Delivery, Pre-Sales, Solution Architecture, or Consulting (Enterprise B2B SaaS preferred)
Proven success in Account Management, Customer Growth, and achieving revenue targets
Strong technical knowledge in infrastructure domains including Compute, Network, Storage, and Cloud technologies
Understanding of infrastructure management and experience with intelligent automation platforms
Exceptional communication, presentation, and influencing skills
Strong business acumen and proactive approach to identifying growth opportunities
Excellent time management and ability to juggle multiple priorities
Ability to navigate ambiguous situations while delivering high-quality outcomes

Job Responsibility

Manage customer portfolio, satisfaction, success, retention and avoid churn
Secure renewals and drive growth and scaling of customer programs
Be accountable for renewal and Upsell/Cross sell customer quota
Strategic account planning and stakeholder mapping
Deliver and communicate ROI for clients throughout customer lifecycle
Build relationships with key stakeholders in customer's organization
Coordinate workstreams across Shared Services, Education, Support, and active engagements
Act as voice of the customer with product and engineering teams
Represent OpsRamp as domain and product expert in customer interactions and events

What we offer

Health & Wellbeing comprehensive benefits suite
Personal & Professional Development programs
Unconditional Inclusion environment
Career development opportunities
Flexible work arrangements

Fulltime

Customer Success Manager, Key Accounts

Dialpad

Location:
Canada , Kitchener

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

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Job Posted:
January 06, 2026