Customer Success Manager - International

Island created the enterprise browser—embedding advanced security, IT and network controls, data protections, and application access into the browsing experience users expect. Island’s enterprise security and software technology experts are reimagining the future of work for the world’s largest, most dynamic enterprises. We are looking for a passionate and experienced Customer Success Manager to join our International team based in the UK who will be working closely with our key strategic customers ensuring successful deployment of our enterprise browser; ensuring our clients have achieved their business goals and that their end users are fully leveraging our platform. As a Customer Success Manager at Island, you will work with an assigned portfolio of customer accounts, alongside an Account Executive and a Systems Engineer (SE). You’ll be there to help our customers thrive, to understand their needs, provide tailored solutions, and drive the successful deployment & adoption of the Island browser through a proactive mindset and approach, ensuring they receive the highest level of service and support. Your goal is to build strong, long-lasting relationships and strong advocacy with our clients and help them achieve their business objectives. This will help foster further use-cases and expansion opportunities for product modules as well as additional users. You will also help continue to define and iterate what customer success means at Island; with a passion to identify areas and opportunities of improvement; rolling your sleeves up to propose and build out frameworks, templates and processes. We enjoy a hybrid working environment where we come together on a regular basis to our office in Green Park in Reading, but embrace a balance of working from home. There will be some domestic or European travel to the customer site.