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Customer Success Manager III

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AbsenceSoft

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Location:
United States

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

106282.40 - 132853.00 USD / Year
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Job Description:

At AbsenceSoft, we’re transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Built by HR professionals for HR professionals, we’re proud of where we’ve been and even more excited about where we’re going. We’re seeking a Customer Success Manager III to join our growing Customer Success organization. In this senior-level role, you’ll serve as a trusted advisor to strategic customers, fostering long-term partnerships and driving measurable outcomes. You’ll collaborate across teams to ensure our customers achieve success with AbsenceSoft’s solutions, maximize their ROI, and realize meaningful value through proactive engagement and strategic guidance.

Job Responsibility:

  • Serve as the primary relationship owner for a portfolio of strategic customer accounts
  • Develop and execute comprehensive success plans aligned with customer objectives and measurable outcomes
  • Conduct regular business reviews with executives and key stakeholders to demonstrate impact and value
  • Monitor customer health metrics, engagement trends, and platform utilization to drive proactive engagement
  • Lead risk identification and mitigation strategies for accounts showing early signs of disengagement
  • Partner with internal teams to align customer feedback with product development and service enhancements
  • Collaborate with Account Management to support renewals and identify growth opportunities
  • Advocate for customers’ strategic needs in internal planning and prioritization discussions
  • Contribute to process improvement efforts within the Customer Success organization
  • Participate in maintaining company compliance and security controls related to your role

Requirements:

  • Bachelor’s degree in Business Administration, Human Resources, Information Systems, or related field (or equivalent work experience)
  • 5–7 years of experience in Customer Success, Account Management, or SaaS client engagement
  • Proven ability to manage enterprise or strategic customer relationships and deliver measurable outcomes
  • Strong customer relationship management and consultative skills
  • Excellent written, verbal, and presentation abilities
  • Strategic thinker with a data-driven approach to influencing business outcomes
  • Proficiency in CRM and Customer Success tools (e.g., Salesforce, Gainsight, ChurnZero)
  • Strong organizational and project management skills
  • Knowledge of HR technology, SaaS models, and compliance frameworks (FMLA, ADA, etc.)
  • High accountability, ownership, and integrity, with a customer-centric mindset
What we offer:
  • Impact that matters
  • Flexibility and trust
  • Growth and development
  • Competitive rewards
  • Time for life
  • Belonging and balance
  • Comprehensive benefits
  • Performance-based bonus program
  • Equity opportunities
  • Flexible time off
  • Paid holidays
  • Flexible leave programs

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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