Customer Success Manager III Job at AbsenceSoft

Technical Solutions Cons III

HPE Operations is our innovative IT services organization. It provides the exper...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Vocational: apprenticeship/certification completion
Associate degree
BA/BS or equivalent experience preferred
3-5 years experience in relevant technologies and customer environments
Excellent verbal and written communication skills
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end-user contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Act as a team or project leader providing direction to team activities
Review and may resolve complex business issues
Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.
Utilize Information Technology Information Libraries (ITIL)
Add case resolution to KMS
Partner frequently with the Sales Pursuit team.

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs
Inclusive culture.

Fulltime

Software Engineer III - Team Lead

At SpryPoint, we value collaborative work environments, automation, continuous l...

Location

Canada

Salary:

Not provided

SpryPoint

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, or related field
5+ Years of experience in software development, with a focus on Java backend web applications
Previous experience in a leadership or mentorship role
Interest in expanding knowledge and applying knowledge to solve industry problems
Proficiency in Java programming language and related frameworks
Strong understanding of backend development concepts such as RESTful APIs, microservices architecture, and asynchronous processing
Experience with relational databases and SQL
Experience working with web technologies HTML, Javascript, and CSS
Familiarity with cloud platforms and services (e.g., AWS, Azure, Google Cloud Platform)
Expertise in software design patterns, object-oriented programming principles, and clean code practices. Demonstrate fluency in developing clean, maintainable, testable code

Job Responsibility

Provide clear direction, guidance, and mentorship to a team of software engineers
Foster a collaborative and innovative environment, encouraging knowledge sharing and professional growth within the team
Conduct regular one-on-one meetings and performance evaluations, offering constructive feedback and supporting career growth
Collaborate with Product Owners to define and prioritize user stories and backlog items
Serve as the Agile advocate and coach for the team, promoting Agile values, principles, and practices
Facilitate all Agile ceremonies, including daily stand-ups, grooming sessions, sprint planning, sprint reviews, and retrospectives
Ensure the team adheres to Agile methodologies and continuously improves their Agile processes
Monitor and manage the team's progress, identifying and addressing any obstacles that could hinder the sprint's success
Work in collaboration with different functions of the organization including Product, User Experience Design, Customer Success, Sales and Service Delivery
Work with the Customer Success team to support clients and manage incidents, manage and lead support developers and participate in the rotating on-call schedule

What we offer

Remote-first environment with flexible working hours across North America
Competitive Total Rewards - Comprehensive compensation package that grows with you
Complete Setup - MacBook + $500 to create your ideal home workspace
Total Wellness - Health, dental, vision, and life insurance from day one
Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
Future Security - RRSP (Canada) and 401k (US) matching programs
Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
Team Connection - Annual company events and team offsites that bring us together

Fulltime

Customer Account Manager III

The Customer Account Manager III, Germany will report directly to the German Cus...

Location

Germany , Trier

Salary:

Not provided

Exact Sciences

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in a field related to essential duties
or Associates Degree and 2 years of relevant experience
or High School Diploma or General Education Degree (GED) and 4 years of relevant experience
Demonstrated ability to exercise sound judgment in selecting methods and techniques to achieve effective solutions
Comprehensive customer service expertise, including: Strong understanding of customer service, billing, insurance, and data entry processes
Advanced proficiency in customer service systems
Deep knowledge of the drivers of customer satisfaction and the ability to serve as an internal champion for both the field sales team and health care providers
Demonstrated commitment to prioritizing the needs of those seeking information from the Company
Fluency in German and English required
Proficiency in Microsoft Office, to include Word, Excel, PowerPoint, Outlook, and SharePoint

Job Responsibility

Inspire and drive customer success culture across the commercial organization
Identify and execute effective solutions to address all client’s critical business issues
Advocate customer needs through cross-functional internal partnerships with commercial, services, operations, and logistics
Provide inside sales support to German assigned territory field sales staff: Regional Oncogenomic Liaisons (ROLs), Sales Manager & Country Manager
Define and track account KPIs to measure effectiveness of the account
be responsible for preparing and communicating executive summary of progress and achievements within accounts to commercial team
Partner with the Customer Service team to develop efficiency and process improvements to enhance the customer experience
Handle and resolve escalated complex customer requests or complaints, as appropriate
Answer incoming calls to the Customer service hotline during business hours and reply to phone messages left overnight when the phones are not staffed. Document all calls according to Customer Service Policy and Procedures
Oversee order fulfillment for all orders originating in Germany, including assistance with the retrieval of specimens from submitting hospital and collaborating with field sales to ensure the ordering experience of the customer is seamless, timely and effective

Fulltime

New

General Manager

Prairie Flower Casino is seeking a dynamic General Manager to drive success, ins...

Location

United States , Carter Lake

Salary:

Not provided

Casino Careersv

Expiration Date

Until further notice

Requirements

Ten (10) years of demonstrated broad-based operational success in a Senior Executive Management position within the gaming industry with at least five (5) of those years in the capacity of General Manager within a casino environment required
Bachelor's degree in Business Administration or related discipline required
Outstanding written and oral communication skills and the ability to build and maintain business and organizational relationships are essential
Must know and understand complex laws, regulations, and guidelines governing casino operations, tribal law, and Native American casinos
Ability to display cultural competence and operate effectively within a multi-cultural setting
Knowledge or demonstrated ability to learn Tribal Gaming Ordinances, State/Tribal Compact, Tribal Minimum Internal Control Standards and authority approved policies and procedures related to gaming operations
Ability to act as a liaison to local government and other interested parties to maintain a positive relationship and possess the communication skills to establish and maintain relationships with State and Federal officials governing casino operations
Possess significant, demonstrated leadership ability, organizational and strategic agility, and the ability to build, lead and motivate and manage teams
Demonstrate problem‐solving and critical thinking
Demonstrate a team-first mindset, focused on teamwork, collaboration and collective success

Job Responsibility

Develops strategies and executes activities to drive and continually improve financial results, guest satisfaction, and human capital efficiencies
Direct and coordinate activities to plan procedures, establish responsibilities, and coordinate functions among departments
Direct and coordinate the promotion of services performed to develop new markets, increase the share of the market, and obtain a competitive position in the industry
Responsible for oversight of all internal controls and procedures to ensure protection of company assets and enforcement of Prairie Flower Casino policies and procedures
Ensures the highest level of integrity is maintained over the Tribal gaming operations
Maintains confidentiality and protects all proprietary information while holding others accountable for protection of company data
Sets expectations and accountability for Management level staff through coaching, guidance, and performance management
Ensures implementation of all strategic and brand initiatives with a focus on continuous improvement of results
Supports Management team in delivery of services and products to meet or exceed guest expectations and increase guest loyalty
Supports Human Resources on activities supporting tribal hiring preference through proactive methods

What we offer

Competitive Starting Wage
Free Medical, Dental & Vision Premiums to Full Time Team Members
Paid Full Time Team Member Basic Life Insurance
Short-Term & Long-Term Disability
Generous PTO Plan for Part Time & Full Time Team Members
Floating Holidays
Discounted Meals
Uniforms Provided
Free Fitness Center Membership
Free Convenient Team Member Parking

Fulltime

Certified Project Manager III

Beacon Technologies is seeking a Certified Project Manager III for our client pa...

Location

United States

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

Thorough understanding of industry standard project management methodologies and reporting (12+ years) including PMP (or similar industry standard Certification
Strong customer service and relationship management experience
Experience managing multiple in-flight business intelligence/data warehousing and application development projects simultaneously
Project documentation skills and experience to support project chartering, scoping, and other project deliverables
Must be a Wisconsin resident or willing to relocate to Wisconsin prior to starting the role at their own expense
Must be physically located in the United States
Must be available to perform all work during the Central Standard Time (CST) business hours 9:00 am – 3 pm (or CST hours as defined by the hiring manager)
Must follow ALL work rules
Will be required to provide their own equipment for this position

Job Responsibility

Lead the business intelligence and software/ application development team members to complete projects
Work closely with our business partners to ensure its success
Work with other project managers and possibly with other State Departments

What we offer

Career advancement opportunities
Extensive training
Excellent benefits including paying for health and dental premiums for salaried employees

Fulltime

Certified Project Manager III

Beacon Technologies is seeking a Certified Project Manager III for our client pa...

Location

United States

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

Thorough understanding of industry standard project management methodologies and reporting (12+ years) including PMP (or similar industry standard) Certification
Strong customer service and relationship management experience
Experience managing multiple in-flight business intelligence/data warehousing and application development projects simultaneously
Project documentation skills and experience to support project chartering, scoping, and other project deliverables
Candidate MUST be physically located in the United States
Candidate must follow ALL work rules
Candidate must be available to perform all work during the Central Standard Time (CST) business hours 9:00 am – 3 pm (or CST hours as defined by the hiring manager)
Candidate will be required to provide their own equipment for this position

Job Responsibility

Lead the business intelligence and software/ application development team members to complete projects
Work closely with our business partners to ensure its success

What we offer

Career advancement opportunities
Extensive training
Excellent benefits including paying for health and dental premiums for salaried employees

Fulltime

Specialist III - CLM Technology

Lead execution of Icertis product implementations and enhancements, ensuring del...

Location

India , Pune

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Minimum 6 to8 years’ experience in application support or functional consulting, ideally with direct exposure to Icertis
Track record of at least one complete or partial functional implementation from discovery through delivery
Excellent communication, client management, and problem-solving skills
Ability to work in rotational shifts and willingness to travel as required
Hands-on experience with Icertis platform implementations, configurations, and upgrades
Effective stakeholder management and ability to coordinate with cross-functional teams
Strong understanding of contract lifecycle management, templates, business rules, clauses, and workflow design

Job Responsibility

Lead execution of Icertis product implementations and enhancements, ensuring delivery within scope, timeline, and quality standards
Oversee requirements gathering, functional design, and act as the primary escalation point for complex issues
Represent the team in customer interactions, including remote and on-site engagement
Mentor team members and facilitate knowledge sharing across the group
Manage and lead Icertis Contract Intelligence (ICI) product implementations for enterprise business units, including planning, execution, financials, and customer relationships
Drive process improvement and operational excellence within the ServiceNow ticket lifecycle and other workflow tools
Develop knowledgebase articles and training documentation for both internal staff and customers
Provide consultation on product features, review customer implementation, and offer configuration/web enhancements for optimal user experience
Ensure successful delivery through project management best practices, customer alignment, and stakeholder management
Track and resolve issues, proactively engage in troubleshooting, root cause analysis, and solutioning

Fulltime

Project Manager III

The Project Manager III will lead large-scale, complex, multi-disciplinary progr...

Location

United States , Camas, WA

Salary:

98000.00 - 152000.00 USD / Year

Sigma Design

Expiration Date

Until further notice

Requirements

Bachelor's degree in Engineering or equivalent required
advanced degree preferred
Minimum 7-8 years of progressive project management experience with demonstrated leadership
Proven track record of successfully managing large-scale, complex programs
Expert-level knowledge of project management methodologies (PMP certification preferred)
Strong strategic thinking and business acumen
Exceptional leadership, mentoring, and organizational influence capabilities
Advanced change management and process improvement experience
Executive-level communication and presentation skills
Experience managing enterprise-wide initiatives and cross-functional programs

Job Responsibility

Lead and manage complex, multi-discipline programs and high-value strategic projects
Serve as expert in PM methodologies, tools, and change management across the organization
Drive structure and clarity in ambiguous or undefined project environments
Lead customer negotiations and strategic discussions independently
Mentor other Project Managers and project coordinators in advanced PM practices
Define, implement, and continuously improve PM processes and methodologies
Balance delivery excellence with broader business impact and strategic objectives
Collaborate cross-functionally with executive leadership with minimal oversight
Establish and maintain strategic client relationships at senior levels
Drive organizational change management initiatives

What we offer

competitive compensation
a 401(k) with up to 4% company match
quarterly bonus program
15-days of accrued PTO
9 company paid holidays
multiple options for medical insurance
dental insurance
voluntary benefits: vision, long-term disability, and life insurance

Fulltime

Customer Success Manager III

AbsenceSoft

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 11, 2026

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Customer Success Manager III

AbsenceSoft

Location:United States

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 11, 2026

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Contract Type:
Not provided

Job Posted:
January 11, 2026