CrawlJobs Logo

Customer Success Manager II

seismic.com Logo

Seismic

Location Icon

Location:
United States

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

70400.00 - 96700.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

As a Customer Success Manager ~ Financial Services (CSM), you will play a pivotal role in ensuring the long-term success and satisfaction of our mid-market, financial services customers. Your primary responsibility will be to work closely with customers to understand their unique needs, identify opportunities for growth, and drive value attainment. You will act as a trusted advisor, building and maintaining strong relationships with customers, and developing strategies to create multi-threaded partnerships between Seismic and our customers, inclusive of executive connections.

Job Responsibility:

  • Customer Relationship Management: Build and maintain strong, mid-market financial services customer relationships, acting as a trusted advisor. Develop strategies for multi-threaded partnerships, including executive connections
  • Driving Adoption: Create and execute strategic adoption plans. Provide training and support to ensure full platform utilization. Monitor usage and address adoption challenges
  • Focus on Value Attainment: Collaborate with financial services customers to define outcomes and KPIs. Track success metrics and identify upselling opportunities
  • Renewal Management: Maintain accurate renewal forecasts. Develop renewal strategies, conduct health checks, and negotiate terms. Explore upselling opportunities and manage risks
  • Product Knowledge: Possess expert knowledge of the Seismic Enablement Cloud. Provide guidance on advanced features and align development with customer goals
  • Internal Collaboration: Work closely with other departments (e.g., sales, services, support, product, engineering) to ensure customer satisfaction

Requirements:

  • Bachelor’s Degree in Business Administration, Engineering, Computer Sciences or equivalent work experience
  • Advanced proficiency with the Microsoft Office Suite
  • Strong understanding of the SaaS industry and customer success principles
  • Excellent communication and interpersonal skills
  • Ability to build and maintain strong relationships with customers
  • Problem-solving and analytical skills
  • Strong project management and organizational skills
  • Passion for customer success and driving value
  • Ability to confidently present to, and engage with, customer executives

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Seismic - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Success Manager II

Customer Success Manager II

As a Customer Success Manager in our Enterprise team you will be part of a team ...
Location
Location
Brazil , São Paulo
Salary
Salary:
Not provided
braze.com Logo
Braze
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passionate about customer success
  • Proven track record in customer success
  • Excellent communicator with exemplary written and verbal communication skills
  • Unparalleled follow up skills
  • Excited by working with medium and large technology companies
  • Known for being a team player
  • Build great relationships with colleagues and customers
  • High level of intellectual curiosity
  • Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
  • Excellent time management skills
Job Responsibility
Job Responsibility
  • Own client renewals, retention and net retention targets for your customers
  • Be your customers’ main point of contact and trusted advisor at Braze
  • Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
  • Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
  • Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
  • Proactively analyze your customer product usage to identify opportunities and risks to account health
  • Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
  • Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
  • Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
  • In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
What we offer
What we offer
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience, designed to foster community, team connections, and innovation
  • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
  • Employee Resource Groups that provide supportive communities within Braze
  • Fulltime
Read More
Arrow Right

Customer Success Manager II

As a Customer Success Manager in our Enterprise team you will be part of a team ...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
braze.com Logo
Braze
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passionate about customer success
  • Proven track record in customer success
  • Excellent communicator with exemplary written and verbal communication skills
  • Unparalleled follow up skills
  • Excited by working with medium and large technology companies
  • Known for being a team player
  • Builds great relationships with colleagues and customers
  • High level of intellectual curiosity
  • Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
  • Excellent time management skills
Job Responsibility
Job Responsibility
  • Own client renewals, retention and net retention targets for your customers
  • Be your customers’ main point of contact and trusted advisor at Braze
  • Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
  • Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
  • Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
  • Proactively analyze your customer product usage to identify opportunities and risks to account health
  • Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
  • Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
  • Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
  • In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
What we offer
What we offer
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience, designed to foster community, team connections, and innovation
  • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
  • Employee Resource Groups that provide supportive communities within Braze
  • Fulltime
Read More
Arrow Right

Customer Success Manager II, Enterprise

At Braze, we have found our people. We’re a genuinely approachable, exceptionall...
Location
Location
United States , Austin
Salary
Salary:
83700.00 - 100000.00 USD / Year
braze.com Logo
Braze
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passionate about customer success
  • Proven track record in customer success
  • Excellent communicator with exemplary written and verbal communication skills
  • Unparalleled follow up skills
  • Excited by working with medium and large technology companies
  • Known for being a 'team player'
  • Builds great relationships with colleagues and customers
  • High level of intellectual curiosity
  • Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
  • Excellent time management skills
Job Responsibility
Job Responsibility
  • Own client renewals, retention, and net retention targets for your customers
  • Be your customers’ main point of contact and trusted advisor at Braze
  • Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
  • Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
  • Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
  • Proactively analyze your customer product usage to identify opportunities and risks to account health
  • Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
  • Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
  • Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
  • In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
What we offer
What we offer
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience, designed to foster community, team connections, and innovation
  • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
  • Employee Resource Groups that provide supportive communities within Braze
  • Fulltime
Read More
Arrow Right

Senior Customer Success Manager II

As a Customer Success Manager (CSM) you will play a pivotal role in ensuring cus...
Location
Location
United States , Chicago; New York; San Francisco; Scottsdale; Seattle
Salary
Salary:
120000.00 - 145000.00 USD / Year
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-7+ years in customer success, account management, or a related field responsible for customer retention and expansion, preferably in the SaaS or public safety industries
  • Excellent written and verbal communication, with the ability to translate complex concepts into clear, actionable insights
  • Strong analytical skills and the ability to creatively solve customer needs and drive product adoption
  • Proven track record of fostering relationships with key decision-makers and stakeholders
  • Comfortable working in a fast-paced startup environment with a willingness to adapt and grow alongside the company
  • Ability to quickly learn and become proficient in new technologies and systems
  • Passion for helping customers succeed, with a proactive and empathetic approach to addressing their needs
Job Responsibility
Job Responsibility
  • Customer Relationship Management: Maintain and nurture strong, long-term relationships with customers by understanding their unique needs, challenges, and goals
  • Advocate for Customers: Serve as the voice of the customer within the organization, collaborating with product, support, and engineering teams to ensure customer feedback is integrated into future development
  • Proactive Engagement: Regularly check in with open customers to anticipate their needs, identify challenges, opportunities for expansion, and offer solutions to improve their experience
  • Product Expertise: Become a Prepared platform subject matter expert educating customers on the best ways to fully leverage all features to meet their operational needs
  • Customer Retention & Growth: Focus on customer retention by ensuring high satisfaction and identify opportunities for upselling or cross-selling additional solutions that can further enhance their outcomes
  • Performance Tracking & Reporting: Monitor customer usage metrics and proactively address any areas for improvement, ensuring customers are achieving their goals and adhering to best practices
  • Issue Resolution: Triage and resolve customer issues in collaboration with the technical support team, providing prompt solutions and maintaining a positive customer experience
  • Customer Success Strategy: Assist in refining and implementing the customer success strategy, tailoring
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Fulltime
Read More
Arrow Right

Account Manager II

As an Account Manager II, you will partner closely with Mixpanel's customers acr...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
mixpanel.com Logo
Mixpanel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of related work experience and emerging knowledge in full cycle SaaS post sales customer management experience, as an Account Manager or related cross-functional role like Customer Success Manager
  • Experience managing a book of business in the $1M-$2.5M range
  • Able to build and maintain credibility with a technical end-user in Engineering, Product, and Design functions, by showcasing Product and Industry knowledge and expertise
  • Effective communicator and collaborator — you have strong interpersonal skills and are an excellent team player
  • Adaptability — you understand that change is constant, and you embrace it
  • Agility and resilience — you move quickly and encourage continued improvement
  • Strong work ethic, desire to learn, and a drive to excel
  • Curiosity for the product analytics space
Job Responsibility
Job Responsibility
  • Owns and maintains the relationship with director and executive-level economic buyers at their accounts by connecting their objectives with the value that Mixpanel provides to their teams
  • Builds and maintains a long-term account plan and strategy focused on product adoption, driving business value, and discovering growth opportunities across a book of 40-75 accounts with a value between $2M-$3M
  • Maintains accurate Salesforce records related to Renewal, Upsell, and Churn opportunities, and delivers accurate weekly forecasts related to revenue targets
  • Acts as a data and analytics thought leader and partner to their accounts through use cases and business impact
  • Host analytics workshops, brainstorms, and product trainings to ensure end users adopt and use Mixpanel
  • Takes ownership of a customer's account health and pulls all levers to increase health - from helping coach a customer through implementation to addressing adoption challenges through training to supporting their analytics strategy
  • Keep customers informed of new product releases, relevant betas, and upcoming features
  • Collect and consolidate customer product feedback and champion the needs of your portfolio with Mixpanel’s Engineering and Product organizations
  • Collaborate cross-functionally with key partners such as, Customer Success, Sales Engineering, Professional Services, Product, Marketing, and Legal
  • Intimately understands Mixpanel's competitors and technology partners to consult customers on our place in the broader analytics market
What we offer
What we offer
  • Comprehensive Medical, Vision, and Dental Care
  • Mental Wellness Benefit
  • Generous Vacation Policy & Additional Company Holidays
  • Enhanced Parental Leave
  • Volunteer Time Off
  • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
Read More
Arrow Right

Engagement Manager II

Engagement Manager II is a critical role on our growing AI Expert Services team....
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
braze.com Logo
Braze
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-7 years of project management, consulting, or professional services experience
  • Bachelor's degree in a technical field (advanced degrees like MBA or MS preferred)
  • Significant experience managing technical projects from start to finish
  • Experience leading workshops with senior-level stakeholders
  • Hands-on technical experience allowing contribution to architectural and machine learning design at a conceptual level
  • Professional services background
  • Exceptional clarity and persuasiveness in communication
  • Ability to bring together technical and non-technical stakeholders
  • Proactive and resourceful, comfortable identifying unmet needs and developing new solutions
Job Responsibility
Job Responsibility
  • Lead the AI Deployment Lifecycle from use case design to user acceptance testing (UAT)
  • Facilitate technical workshops with customers to align on objectives, specs, and architecture
  • Drive successful customer engagements as the main point of contact, managing deliverables and risks
  • Drive Process Improvement by championing project management excellence and refining the AI deployment playbook
  • Influence the Product Roadmap to ensure it remains customer-centric
What we offer
What we offer
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience
  • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
  • Employee Resource Groups
  • Fulltime
Read More
Arrow Right

Engagement Manager II

Engagement Manager II is a critical role on our growing AI Expert Services team....
Location
Location
United States , Chicago
Salary
Salary:
121300.00 - 142700.00 USD / Year
braze.com Logo
Braze
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-7 years of project management, consulting, or professional services experience
  • Bachelor's degree in a technical field
  • Advanced degrees (MBA or MS) preferred
  • Significant experience managing technical projects from start to finish
  • Experience leading workshops with senior-level stakeholders
  • Hands-on technical experience
  • Proactive and resourceful mindset
  • Exceptional clarity and persuasiveness in communication
Job Responsibility
Job Responsibility
  • Lead the AI Deployment Lifecycle from start to finish
  • Facilitate technical workshops with customers
  • Drive successful customer engagements as the main point of contact
  • Drive process improvement by championing project management excellence
  • Influence the product roadmap to ensure it remains customer-centric
What we offer
What we offer
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience
  • Opportunities to give back to your community
  • Employee Resource Groups
  • Fulltime
Read More
Arrow Right

Engagement Manager II

Engagement Manager II is a critical role on our growing AI Expert Services team....
Location
Location
United States , Austin
Salary
Salary:
121300.00 - 142700.00 USD / Year
braze.com Logo
Braze
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-7 years of project management, consulting, or professional services experience
  • At least a bachelor's degree in a technical field
  • Advanced degrees (MBA or MS) preferred
  • Significant experience managing technical projects from start to finish
  • Experience leading workshops with senior-level stakeholders
  • Hands-on technical experience
  • Professional services background
  • Highly organized
  • Entrepreneurial leader with a strong technical background and a customer-centric mindset
  • Natural at navigating complex projects and building relationships with a diverse range of stakeholders
Job Responsibility
Job Responsibility
  • Lead the AI Deployment Lifecycle from start to finish
  • Facilitate technical workshops with customers
  • Drive successful customer engagements as the main point of contact
  • Drive process improvement by championing project management excellence
  • Influence the product roadmap to ensure it remains customer-centric
What we offer
What we offer
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience
  • Opportunities to give back to your community
  • Employee Resource Groups
Read More
Arrow Right