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Seismic Logo Seismic · Customer Service

Customer Success Manager II

United States 70400.00 - 96700.00 USD / Year · Job Posted March 20, 2026
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Job Description

As a Customer Success Manager (CSM), you will play a pivotal role in ensuring the long-term success and satisfaction of our customers. Your primary responsibility will be to work closely with customers to understand their unique needs, identify opportunities for growth, and drive value attainment. You will act as a trusted advisor, building and maintaining strong relationships with customers, and developing strategies to create multi-threaded partnerships between Seismic and our customers, inclusive of executive connections. This is an individual contributor position.

Job Responsibility

  • Customer Relationship Management: Build and maintain strong customer relationships, acting as a trusted advisor. Develop strategies for multi-threaded partnerships, including executive connections.
  • Driving Adoption: Create and execute strategic adoption plans. Provide training and support to ensure full platform utilization. Monitor usage and address adoption challenges.
  • Focus on Value Attainment: Collaborate with customers to define outcomes and KPIs. Track success metrics and identify upselling opportunities.
  • Renewal Management: Maintain accurate renewal forecasts. Develop renewal strategies, conduct health checks, and negotiate terms. Explore upselling opportunities and manage risks.
  • Product Knowledge: Possess expert knowledge of the Seismic Enablement Cloud. Provide guidance on advanced features and align development with customer goals.
  • Internal Collaboration: Work closely with other departments (e.g., sales, services, support, product, engineering) to ensure customer satisfaction.

Requirements

  • Bachelor’s Degree in Business Administration, Engineering, Computer Sciences or equivalent work experience
  • Advanced proficiency with the Microsoft Office Suite
  • Strong understanding of the SaaS industry and customer success principles
  • Excellent communication and interpersonal skills
  • Ability to build and maintain strong relationships with customers
  • Problem-solving and analytical skills
  • Strong project management and organizational skills
  • Passion for customer success and driving value
  • Ability to confidently present to and engage with customer executives
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