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Customer Success Manager II

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Deel

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Location:
Australia

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.

Job Responsibility:

  • Manage a diverse portfolio of SMB/MM or ENT and Payroll accounts
  • Identify and flag risks that will lead to customer churn
  • Build relationships with key stakeholders and conduct regular business reviews
  • Be the voice of the customer by collecting product and operational feedback
  • Provide a high-quality experience to customers on a day-to-day basis
  • Coordinate with internal stakeholders to ensure timely response and completion of customer requests
  • Drive adoption of platform features for better customer experience and retention

Requirements:

  • Minimum of 4+ years of relevant work experience
  • Client-facing experience as a CSM or Account Manager
  • Exposure working with Payroll clients/accounts
  • Previous experience in at least one of: fast-growth startup, top-tier management consulting, investment banking, or private equity
  • Experience with Australian payroll is essential
  • Quantitatively-inclined and data savvy
  • Reliable, motivated self-starter with a passionate growth mentality
  • Solid track record of achievement
  • Strong analytical foundation
  • Curious by nature and interested in making an impact
What we offer:
  • Stock grant opportunities dependent on role, employment status and location
  • Additional perks and benefits based on employment status and country
  • The flexibility of remote work, including optional WeWork access

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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