CrawlJobs Logo

Customer Success Manager II, Global Strategic

braze.com Logo

Braze

Location Icon

Location:
United Kingdom , London

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Job offer has expired

Job Description:

As a Customer Success Manager in our Strategic team you will be part of a team managing some of the world’s biggest and most recognizable international brands. Partnering with senior colleagues you will support individual business units with large group accounts.

Job Responsibility:

  • Own client renewals, retention and net retention targets for your customers within larger groups
  • Be your customers’ main point of contact and trusted advisor at Braze
  • Partner with Strategic CSMs and Account Executives to provide an excellent customer experience and to ensure commercial alignment
  • Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
  • Assist the wider Braze account team in highlighting the value delivered by Braze for your customers
  • Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
  • Proactively analyze your customer product usage to identify opportunities and risks to account health
  • Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
  • Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
  • Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
  • In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
  • Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity
  • You will likely spend time onsite with customers and may travel [internationally]

Requirements:

  • 3-6 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
  • You have some client facing experience and the intention to progress your career in customer success
  • You have excellent written and verbal communication skills
  • You manage projects and tasks to completion
  • You take initiative
  • You’re interested and eager to learn more about both technical and marketing concepts with real world applications
  • You are known for being a team player
  • You welcome feedback
  • Your interests include marketing strategy, digital marketing, technology and mobile trends
  • You are intellectually curious and are known as a problem solver, you're not afraid to tackle technical problems
What we offer:
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience, designed to foster community, team connections, and innovation
  • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
  • Employee Resource Groups that provide supportive communities within Braze

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Braze - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Success Manager II, Global Strategic

Product Manager II

Microsoft 365 Copilot is a new offering that harnesses the power of generative A...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree AND 2+ years experience in product/service/program management or software development
  • OR equivalent experience
  • Proven success in commercial SaaS partnerships and/or customer-facing engagements
  • Experience with web/mobile technologies, cloud services architecture, and operations at scale
  • Working knowledge of AI orchestration, agent invocation flows, and AI models
  • Ability to simplify complex developer workflows and build empathy-driven solutions
  • Skilled in collecting and presenting developer feedback to influence product and documentation roadmaps
  • Strong analytical, problem-solving, and executive presence
  • Ability to work across business, product, design, and technical domains
  • Demonstrated product thinking, growth mindset, and user experience critique
Job Responsibility
Job Responsibility
  • Lead discussions related to new feature readiness for high quality agents, with platform engineering, Developer advocates, and other internal stakeholders for alignments
  • Lead agent quality initiatives aligned with product goals and industry best practices
  • Define quality standards, minimum value bar, SLAs, and KPIs for agent store operations at scale
  • Resolve developer queries and ensure agile, high-quality agent publishing
  • Partner with engineering to influence roadmap priorities using developer feedback and telemetry
  • Represent developer and user experience needs in product reviews and planning
  • Collaborate with cross-functional teams to streamline agent validation and app store readiness
  • Drive data-driven process improvements for Copilot agent store validation and publisher experience
  • Develop and release AI-powered tools to enhance operational efficiency and agent quality
  • Partner with globally distributed teams to release tools that enable developers to easily identify quality issues prior to agent submission
  • Fulltime
Read More
Arrow Right

Ikea Business Manager

Drive extraordinary growth by positioning IKEA as the first choice destination f...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passionate about people, business, IKEA’s purpose and continuously driving better performance
  • Energized by increasing customer value, driving business growth and contributing to overall success and results through people
  • Motivated by leading and developing people
  • Knowledge about the current market environment and expectations from business customers
  • Knowledge of the global and local market, its movement and potential
  • Knowledge of how to identify and realise opportunities for add-ons, cross-selling and up-selling
  • Knowledge of IKEAs corporate identity, core values and vision
  • Passionate about the behaviours of the many people and the trends that influences them
  • Motivated to drive business growth by creating an affordable & attractive commercial offer
  • Appreciate the mix of strategic thinking and turning commercial activities into practice
Job Responsibility
Job Responsibility
  • Lead the IKEA Business offering and be responsible for the overall performance of the business portfolio
  • Lead the strategic approach to become a truly accessible, relevant and affordable choice for the business customers in a strong collaboration with the markets
  • Lead the development of IKEA business principles and direction for the IKEA group
  • Proactively contribute in IKEA BPL discussions to ensure that business offering insights underpin the future direction of Market Support
  • Utilise the insights in the markets to create clarity on the specific needs of the business customers
  • Work together with the Selling Manager to develop a clear and specific perspective on the future of the IKEA business offer
  • Create an IKEA business roadmap in collaboration with other stakeholder within Selling & Customer Experience, the markets and IIS
  • Lead the development of the required business offer processes, ways of working, tools, measurements and follow up
  • Act as Business Expert in relevant agile teams within the Digital Unit
  • Support markets in securing clients for B2B offerings
What we offer
What we offer
  • Work environment free of discrimination and harassment
  • Encouragement of individualism
  • Fulltime
Read More
Arrow Right

Strategy Senior Analyst

We’re looking for a Strategy Senior Analyst to join our Institutional Retirement...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
legalandgeneral.com Logo
LegalAndGeneral
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong quantitative skills, with significant progress towards or completion of an actuarial qualification, CFA or equivalent
  • Understanding of insurance balance sheets, capital and profit reporting, and ALM principles
  • Knowledge of Solvency II and ideally an awareness of US or Bermudian regulatory frameworks
  • Ability to communicate complex technical concepts clearly to a range of audiences
  • Experience or awareness of the PRT market in the UK and/or US
  • Ability to apply strong analytical and problem‑solving skills with a proactive approach to delivery
  • Ability to manage expectations effectively and keep stakeholders well informed
  • An independent thinker who can confidently debate ideas constructively, when required
Job Responsibility
Job Responsibility
  • Supporting the development and optimisation of our global commercial strategy working closely with Pricing, Investments, Reinsurance and Business Partnering teams
  • Contributing to the successful delivery of key strategic projects by carrying out essential research analysis and taking ownership of significant elements of projects and processes
  • Assisting Strategy Directors and other senior leaders with BAU strategic activity, including the execution of major divisional transactions as well as managing and communicating our commercial strategy
  • Working collaboratively across the L&G Group to optimise the balance sheet from a capital and liquidity perspective
  • Conducting competitor analysis and gathering insights to inform divisional decision‑making
  • Developing and maintaining strong relationships with stakeholders across the division and wider Group to enable effective collaboration and awareness of evolving opportunities and pain points
  • Facilitating communication between internal teams and external partners to support delivery of projects and solutions
  • Embedding Conduct Risk principles into daily operations to ensure good customer outcomes
  • Ensuring business processes and internal controls support effective risk management and positive customer outcomes
What we offer
What we offer
  • Competitive Salary
  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
  • Generous pension contribution
  • Life assurance
  • Private medical insurance
  • At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
  • Competitive family leave
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
  • There are the many discounts we offer – both for our own products and at a range of high street stores and online
  • Fulltime
Read More
Arrow Right
New

Engineer I, EHS

You, as Engineer I, EHS, will support supervisors by providing tools and advice ...
Location
Location
Costa Rica , Cartago
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in occupational health and safety, or equivalent experience, or higher education in related areas
  • Experience in related fields of 1 years minimum
  • Sophisticated English, bilingual desirable
  • Certification in ISO 14001:2014, ISO 45001:2018 and ISO 50001 standards (desirable)
  • Internal Auditor Certificate (desirable)
Job Responsibility
Job Responsibility
  • Promote compliance with quality requirements, Good Manufacturing Practices (GMPs) and Good Documentation Practices (GDP)
  • Promote and participate in ICare's initiatives: if you see something, do something
  • Respond to and resolve in a timely manner the problems that may affect the quality, safety or efficiency of the product or the regulatory consistency of the process
  • Continuously seek regulatory completion in your process
  • Stay aligned with EHS rules and procedures
  • Ensure the people in your charge follow them
  • Provide crucial training spaces for EHS issues
  • Promote the culture of safety, and ensure compliance with all the guidelines that the organization settles vital to align with the applicable legal and/or corporate requirements of its area passionate about protecting safety, its own health and that of its personnel in charge, and the environment
  • Build, coordinate and implement the company's Ergonomics program
  • Build, coordinate and implement the company's Environmental program (Management of waste, wastewater, air emissions, drinking water, identification and evaluation of environmental aspects, assessment of relevant regulations, training, among others)
Read More
Arrow Right
New

Store Operator

GrainCorp Feeds is a national animal feed business, based in Hamilton NZ, dealin...
Location
Location
New Zealand , Waharoa
Salary
Salary:
Not provided
graincorp.com.au Logo
GrainCorp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Current forklift licence with F and W endorsement
  • Experience working in a warehousing / logistics role
  • Good communication skills
  • Ability to follow direction
  • Ability to work collaboratively and autonomously
  • Capable of lifting up to 20kg in weight
  • Solid understanding of safety standards
Job Responsibility
Job Responsibility
  • Bagging and pallet stacking
  • Moving / loading palletised stock
What we offer
What we offer
  • Ongoing training and safety programs
  • Paid Parental leave and birthday leave
  • Employee referral bonus scheme
  • Standard Southern Cross Health Insurance that covers employee, spouse and kids up to the age of 18
  • Family Inclusive Workplace accredited employer, committed to supporting you both on and off the job
  • Fulltime
Read More
Arrow Right
New

Marketing Manager

We are looking for a dynamic Marketing Manager to spearhead social media and dig...
Location
Location
United States , Los Angeles
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-7 years of marketing experience with a strong emphasis on social media and digital strategies
  • Proven experience in building and growing brand presence, preferably within the fashion or footwear industries
  • Expertise in content strategy, platform trends, and performance analytics
  • Strategic thinker with the ability to manage day-to-day marketing activities effectively
  • Excellent collaboration skills with a history of working cross-functionally, especially with eCommerce teams
  • Proficiency in email campaigns, digital marketing, and enhancing brand awareness
  • Strong understanding of social media platforms and their role in driving business growth
Job Responsibility
Job Responsibility
  • Develop and implement comprehensive social media strategies to establish a strong and consistent brand presence across multiple platforms
  • Collaborate with the eCommerce team to ensure marketing efforts align seamlessly with sales objectives and customer journey goals
  • Plan and oversee content calendars, digital campaigns, and product launches to drive engagement and conversions
  • Lead wholesale marketing strategies, including organizing events at brick-and-mortar locations to boost brand visibility
  • Monitor and analyze campaign performance metrics, optimizing strategies to increase traffic, engagement, and revenue
  • Identify and pursue opportunities for expanding the brand's digital footprint, including partnerships, new platforms, and innovative content formats
  • Refine and maintain brand guidelines to ensure consistent messaging across all marketing channels
  • Work closely with creative teams, influencers, and external partners to produce high-quality content that aligns with the brand identity
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right
New

Behavior Analyst in Training

Behavior Analysis Practicum (Master's Level). Premier ABA Provider for Children ...
Location
Location
United States , Minneapolis
Salary
Salary:
24.00 - 30.00 USD / Hour
actionbehavior.com Logo
Action Behavior Centers
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Supervisee has accrued 85% of fieldwork hours (1700/2000hours)
  • All Restricted hours completed
  • Proof of enrollment in an accredited applicable masters program
Job Responsibility
Job Responsibility
  • Providing early intervention therapy in a center-based setting
  • Shaping the minds of kiddos in early childhood (ages 18 months to 8 years old)
  • Collecting data and implementing individualized treatment plans for each child
  • Collaborating with BCBA’s and our team of like-minded individuals dedicated to living ABC’s core values
  • Allocate 8 hours per week off direct care schedule to work on BDS modules
  • Sit for the BACB exam within 6 months of joining our team
What we offer
What we offer
  • No-cost supervision hours
  • A $5,000 BCBA Pass Bonus
  • Generous time off: 10 holidays, 10 paid days PLUS 2 flex days
  • College Tuition Employee Discount
  • Health Benefits: Paid up to 90% by the company with 4 plans to choose from
  • 401K + Match
  • Free lunch EVERY Friday
  • Complimentary DoorDash DashPass
  • Calm subscription
  • Student loan Repayment Employer Contributions
  • Fulltime
Read More
Arrow Right
New

Assistant Chief Engineer

Assists department head in managing budget, capital expenditures, preventative m...
Location
Location
Vietnam , Danang Hoi An
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 4 years experience in the engineering and maintenance or related professional area
  • technical training in HVAC-R/electrical/plumbing
  • OR 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major
  • 2 years experience in the engineering and maintenance or related professional area
  • technical training in HVAC-R/electrical/plumbing
Job Responsibility
Job Responsibility
  • Assists department head in managing budget, capital expenditures, preventative maintenance and energy conservation
  • Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection
  • Assigns, tracks and follows up on status of work assigned to staff and contractors
  • Helps to increase guest and employee satisfaction through effective communications and training
  • Supervises distribution of repair work orders
  • Ensures property policies are administered fairly and consistently
  • Assists in effectively planning, scheduling and evaluating preventative maintenance programs
  • Establishes and maintains open, collaborative relationships with employees
  • Monitors timeliness and quality of completion of repair work orders
  • Supervises Engineering and related areas in absence of the Director of Engineering
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy