Customer Success Manager I, Scale Jobs

Braze

Location:
Romania, Bucharest

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer Success Manager for Scale Mid-Touch, you will work passionate start-up and scale-up brands to help them realise value from their investment in Braze.

Job Responsibility:

Own customer renewal targets for accounts in your name
Partner with Account Managers and Account Executives to provide an excellent customer experience and to ensure commercial alignment and renewals
Develop creative ways to use our internal tools and Braze technology to efficiently and strategically manage and grow your accounts
Advocate for your customers, providing product feedback ideas to contribute to our roadmap
Own product adoption across your book of Scale Mid-Touch customers, empowering them to use Braze effectively and see value from our product
Analyze your customers’ product adoption to identify opportunities and risks
Collaborate with the Onboarding & Integration Team and other partner teams to seamlessly transition clients from onboarding to ongoing activity
Be a point of escalation for Scale Mid-Touch customers’ strategy, product training, and non-technical support questions
Deliver product expertise through regular check-ins with your customers

Requirements:

1-4 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
Experience in marketing, technology or a related industry with the intention of progressing your career in Customer Success
Exemplary written and verbal communication skills
Unparalleled follow up skills
Be a team player
High level of intellectual curiosity
Experience managing multiple accounts or projects simultaneously, building relationships and handling competing priorities
Excellent time management skills
Domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc.)

What we offer:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Success Manager I, Scale