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Customer Success Manager - Heart Failure

France, Paris 37000.00 - 41000.00 EUR / Year · Job Posted May 31, 2026
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Job Description

Customer Success Manager - Heart Failure at Implicity. Implicity created a SaaS cloud-based & AI-driven platform, that automates the cardiac remote monitoring of implanted and external devices. Your core mission will be to onboard, retain and grow our hospitals and private practices accounts in France.

Job Responsibility

  • Manageming the entire onboarding process (in collaboration with the sales team) to train new users and ensure that they master the solution
  • In charge of providing local support to customers in order to increase product adoption: Manageming daily requests & problem resolution
  • Understanding needs and issues, and reporting them internally to dedicated teams
  • Ensuring proper use of the platform and customer satisfaction
  • Working in collaboration with all internal teams (tech, sales, product, nurses) so that processes are optimized and customer needs are met
  • Contributing to the various cross-functional projects of the department, participating in the development of the company (data analysis, research, ad hoc projects, etc.)
  • Contributing to improve our customers' experience with relevant initiatives such as external webinars

Requirements

  • Proven Track Record: You have at least one experience in Customer Success, Sales, or Account Management
  • SaaS Culture: You are comfortable with complex software products
  • Languages: You speak and write fluently in both French and English

What we offer

  • Health care plan: Alan (50% employer)
  • Luncheon voucher: 9€ (50% employer)
  • Transport: 50% of your pass OR sustainable mobility pass
  • Eligible for stock option (BSPCEs) according to the company's existing rules

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