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Customer Success Manager - Heart Failure at Implicity. Implicity created a SaaS cloud-based & AI-driven platform, that automates the cardiac remote monitoring of implanted and external devices. Your core mission will be to onboard, retain and grow our hospitals and private practices accounts in France.
Job Responsibility
Manageming the entire onboarding process (in collaboration with the sales team) to train new users and ensure that they master the solution
In charge of providing local support to customers in order to increase product adoption: Manageming daily requests & problem resolution
Understanding needs and issues, and reporting them internally to dedicated teams
Ensuring proper use of the platform and customer satisfaction
Working in collaboration with all internal teams (tech, sales, product, nurses) so that processes are optimized and customer needs are met
Contributing to the various cross-functional projects of the department, participating in the development of the company (data analysis, research, ad hoc projects, etc.)
Contributing to improve our customers' experience with relevant initiatives such as external webinars
Requirements
Proven Track Record: You have at least one experience in Customer Success, Sales, or Account Management
SaaS Culture: You are comfortable with complex software products
Languages: You speak and write fluently in both French and English
What we offer
Health care plan: Alan (50% employer)
Luncheon voucher: 9€ (50% employer)
Transport: 50% of your pass OR sustainable mobility pass
Eligible for stock option (BSPCEs) according to the company's existing rules