Customer Success Manager

Customer Success Manager II, Global Strategic

As a Customer Success Manager in our Strategic team you will be part of a team m...

Location

United Kingdom , London

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

3-6 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
You have some client facing experience and the intention to progress your career in customer success
You have excellent written and verbal communication skills
You manage projects and tasks to completion
You take initiative
You’re interested and eager to learn more about both technical and marketing concepts with real world applications
You are known for being a team player
You welcome feedback
Your interests include marketing strategy, digital marketing, technology and mobile trends
You are intellectually curious and are known as a problem solver, you're not afraid to tackle technical problems

Job Responsibility

Own client renewals, retention and net retention targets for your customers within larger groups
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Strategic CSMs and Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Assist the wider Braze account team in highlighting the value delivered by Braze for your customers
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

UpGuard’s mission is to make life easier for security teams. We meticulously cre...

Location

United States , Miami; Austin; Dallas; Chicago; St. Louis; Boston; Philadelphia; Washington D.C.; Orlando; Los Angeles; San Diego

Salary:

85000.00 - 100000.00 USD / Year

UpGuard

Expiration Date

Until further notice

Requirements

2+ years experience in customer success, project management or account management
Professional to native fluency in Spanish and English
Experience with supporting and building customer relationships in a scalable manner
Highly organized with the ability to update existing documentation and document new processes
An understanding of cyber risk management or risk management frameworks
High-level of proficiency in the English language, both written and spoken
The ability to work cross functionally with many internal groups and be a team player
Curious and willing to learn

Job Responsibility

Onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals
Provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls
Engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement
Translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard
Monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected
Advocate for the customer
Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities

What we offer

Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
$1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries
18 weeks paid Parental Leave: Irrespective of parenting role
Personal Leave Allowance: This includes sick & carer’s leave
Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
Top-spec hardware: All team members will be provided with top-spec laptops for their role
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
Health Insurance: Health, dental, and vision insurance

Fulltime

Customer Success Manager (SMB)

The Customer Success Manager (SMB) is responsible for building effective relatio...

Location

United Kingdom , Leeds

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Associate’s degree or equivalent work experience and education preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM
Experience with Microsoft Excel and Word
Experience with Gmail and Google Docs
Experience with web Browsers (Chrome, Internet Explorer, etc.)
Prior experience as a Customer Success Manager preferred
Excellent verbal and written communications
Superior Customer Service skills
Excellent time management and organization skills

Job Responsibility

Forge relationships with new customers, including management and executive stakeholders, and understand their objectives
From a consultative approach, develop a strategy and plan for achieving customer objectives
Leverage KnowBe4 assessments
Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
Coordinate with technical support for technically complex questions
Monitor customer usage, adoption, and customer health metrics
Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction
Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers

What we offer

company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
certification completion bonuses

Customer Success Manager

Join the cybersecurity company that puts security first. At KnowBe4, our AI-driv...

Location

Australia , Melbourne

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

3+ years of proven experience in a customer-facing role
Familiarity with foundational concepts and best practices within the IT Security or SaaS industry is a strong advantage
Comfortable with change
Exceptional project management and administration skills
They should thrive on bringing order and organisation
Experience working within a CRM platform (e.g., Salesforce)
Exceptional verbal and written communication skills, with a proven ability to build instant rapport via phone, email, in person and video
Demonstrated negotiation, organisational, and time management skills
Enjoys working in an in-office environment (we’re in 3 days a week)

Job Responsibility

Strategic Relationship Management: Forge strong, trust-based relationships with key customer stakeholders
Develop and execute a comprehensive Customer Success Plan
Initiate proactive customer engagement to monitor customer health metrics, drive continuous product adoption
Onboarding and Value Realisation: Own and manage the entire new customer onboarding process
Coordinate with internal support teams to resolve complex technical inquiries
Value Advocacy and Expansion: Conduct high-impact, periodic reviews with executive stakeholders
Partner with the Renewal Specialist to support successful subscription renewals and leverage due diligence to identify and initiate interest in add-ons, upgrades, and new product offerings

What we offer

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses

Fulltime

Senior Manager, Customer Success

As the Senior Manager, Customer Success you will lead, develop, and empower a te...

Location

United States , New York; San Francisco; Scottsdale; Seattle

Salary:

108000.00 - 145000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

7–10+ years of experience in customer success, account management, or a related field
At least 3 years directly managing or leading CSM teams
Proven experience owning retention, expansion, and customer health metrics at scale—ideally within SaaS or public safety technology
Exceptional verbal and written communication skills, with the ability to influence decisions across all levels of the organization
Strong ability to design scalable processes, analyze data, and turn insights into actionable strategy
Demonstrated success cultivating relationships with key customer stakeholders, decision-makers, and operational leaders
Thrives in a fast-paced, high-growth startup environment
able to lead teams through ambiguity and change
Quick learner with strong technical aptitude

Job Responsibility

Lead, mentor, and coach a high-performing team of Customer Success Managers
Establish clear performance expectations, KPIs, and development plans
Provide guidance on complex customer scenarios
Own and operationalize the strategy for customer retention, growth, and value realization
Design, refine, and scale processes, playbooks, and frameworks
Partner with leadership to forecast retention, expansion, and customer health metrics
Ensure CSMs build deep, trusted relationships with key customer stakeholders
Support escalation management
Maintain visibility into the health of top accounts
Act as a senior advocate for the customer within Product, Engineering, Support, and GTM teams

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices
Generous annual bonus
Company equity

Fulltime

Senior Customer Success Manager - West

The Senior Customer Success Manager role will play a critical part in the exciti...

Location

United States

Salary:

150000.00 - 170000.00 USD / Year

Tines

Expiration Date

Until further notice

Requirements

8 or more years of experience in a technical account management, customer success, or post-sales role at a technology company
Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership

Job Responsibility

Effectively aligning with customer stakeholders in Tines’ higher-spend and more strategic/enterprise set of accounts accounts to ensure stakeholder alignment and value is being delivered along the customer journey - from onboarding through renewal
In conjunction with a Customer Success Engineer (technical resource), orchestrating a first-class onboarding experience to ensure customer use cases are delivered in the specified timeline and customer users have the knowledge and skills they need to build and automate in the platform
Reviewing account dashboards, metrics, log-ins, and use cases to determine the health of the customer
Identifying issues that impact customers and/or challenges in the business and is able to provide thought leadership in finding a customer solution, and to provide recommendations to streamline existing process through automation
Coordinating onboarding and business reviews to evaluate and review performance, align with customer priorities, drive a automation plan/roadmap, and locate new opportunities to promote usage & expansion within existing and new teams
Partnering with internal teams to build success plans and account plans, align customer needs with use cases to increase platform usage/adoption/features, and present outcomes to executive stakeholders: VP / C-Suite level alignment
Proactively identifying risks to the customer achieving their stated goals, and working with the CSE / PM teams and CS leadership to develop and drive a comprehensive risk mitigation plan
Developing and driving a renewal plan and delivering a strategic message to customer users/analysts, management, and the C-Suite on the value of Tines and strategic recommendations for the account
Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform

What we offer

Competitive salary
Startup equity & extended exercise window
Matching retirement plans
Home office setup
Private healthcare plans
25 days annual leave
Extra company holidays
Generous parental leave programs
Flexibility in how and where you work
Phone and home Internet allowance

Fulltime

Customer Success Manager

The ideal candidate will be responsible for onboarding, managing and nurturing c...

Location

United Kingdom , Gateshead

Salary:

Not provided

SaleCycle

Expiration Date

Until further notice

Requirements

2+ years of experience in Account Management, Client Success, or a similar customer-facing role
Proven track record of managing client relationships and driving account growth and retention
Strong communication, negotiation, and interpersonal skills
Excellent problem-solving abilities and the ability to work under pressure to meet client needs
Experience in strategic planning and managing complex accounts
Ability to prioritise, manage multiple projects, and meet deadlines in a fast-paced environment
Proficiency in CRM software HubSpot and Microsoft Office Suite (Word, Excel, PowerPoint)
Industry knowledge relevant to the company’s offerings is a plus

Job Responsibility

Build and maintain strong, long-lasting client relationships by serving as their primary point of contact
Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction
Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement
Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication
Proactively share relevant product/service updates and industry insights to clients
Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives
Monitor client health, identify risks, and proactively address concerns to ensure long-term retention
Identify opportunities for upselling or cross-selling additional services/products to expand the client’s use of offerings
Collaborate with the sales team to renew contracts and secure additional business from existing clients
Collaborate with Finance Team to ensure we are collecting cash from clients in a prompt and efficient manner

What we offer

Flexible hybrid working
25 days annual leave + public holidays + your birthday off
Employee Assistance Program (EAP), including 24/7 GP access
Life Insurance
Up to 5% matched pension contribution
Tech & Cycle to Work salary sacrifice schemes
Annual company meet-up
Monthly social fund
Bonus schemes for innovation, new business, and employee referrals
Enhanced parental leave

Customer Success Manager

As a Customer Success Manager, you will be in the driver’s seat, helping custome...

Location

Sweden , Stockholm

Salary:

Not provided

Mentimeter

Expiration Date

Until further notice

Requirements

Experience of 1-3 years of leading international projects together with customers (as a consultant or in an internet-based global company)
Passion for building strong and long-lasting relationships
Experience from international work
Excellent communication & interpersonal skills
Ability to drive many tasks and projects at the same time
Proficiency in using data to identify insights and drive decisions
You are required to have professional level English - we sell to 100+ countries today

Job Responsibility

Manage a portfolio of Enterprise customers across business and higher education, ensuring they achieve the desired outcome with Mentimeter
Drive growth and ensure retention of your customer portfolio together with the Relationship Manager
Build relationships with your customers and act as a strategic advisor on how Mentimeter will help them reach their goals
Help customers develop successful onboarding, roll-out, and enablement strategies by partnering with C-level stakeholders and key influencers
Develop champions and expand use cases to maximize adoption and usage and ensure measurable value realization
Create habitual usage and ensure customer engagement by leading webinars, workshops and training sessions
Utilize Mentimeter, client and other data to derive insights and use these to drive greater client engagement
Proactively monitor customer health and collaborate with clients to turn low scores into actionable plans for better adoption and engagement
Act as a bridge between sales, product and business development to proactively seek improvement of our Enterprise offering and be the voice of your customers
Contribute to developing the strategy for best-in-class scalable Customer Success

What we offer

Diverse and inclusive work environment
Smart and driven colleagues
Continuous professional development
Access to a leadership program (including external personal coach)
Relevant education
Growing company with lots of career opportunities
Working on a beloved product used by more than 300 million people
Healthy view on work-life balance
Competitive compensation and benefits package, including pension contributions

Fulltime

Customer Success Manager - Health Plan

PointClickCare

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 11, 2025

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Customer Success Manager II, Global Strategic