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Mews Logo Mews · IT - Software Development

Customer Success Manager - Gujarati

United States Employment contract 100000.00 - 109523.00 USD / Year · Job Posted May 29, 2026
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Job Description

As a Customer Success Manager within our AAHOA partnership, you'll own a portfolio of SMB and Mid-Market hotel groups and hospitality brands, guiding them to maximum value from the Mews platform.

Job Responsibility

  • Own a portfolio of SMB and Mid-Market hotel groups and hospitality brands
  • Drive post-onboarding adoption, retention, and expansion
  • Run regular strategic check-ins and Quarterly Business Reviews (QBRs) with business and IT stakeholders
  • Build success plans aligned to each customer's commercial goals and ROI targets
  • Identify, qualify, and progress cross-sell and upsell opportunities (tied to 20% commission)
  • Drive Payments adoption as a core performance metric
  • Monitor account health, proactively manage risk, and escalate where needed
  • Partner cross-functionally with Product, Technical Account Managers, and Support
  • Maintain CRM and CS system hygiene (Salesforce, Gainsight)

Requirements

  • 3–5 years in Customer Success or Account Management in a B2B SaaS environment
  • Experience in a quota-carrying environment
  • Bilingual fluency in Gujarati and English
  • Experience managing an SMB or Mid-Market portfolio with accountability for retention and growth
  • A genuinely commercial mindset
  • Strong stakeholder management skills across business and technical audiences
  • Resilience and the ability to navigate complex, multi-stakeholder customer relationships
  • Comfortable working across multiple systems (Salesforce, Gainsight or similar, BI tools)
  • Self-driven and independent
  • Must be based in one of the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin

Nice to have

  • Prior relationships within the AAHOA member community
  • Understanding of independent/soft-brand hotel ownership challenges
  • Knowledge of hospitality ownership operational culture
  • Experience with Property Management Systems (PMS) or hospitality technology
  • Background in hospitality, travel, or an adjacent industry
  • Experience in a fast-growing, scaling SaaS environment

What we offer

  • Participation in company share program
  • Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary)
  • Unlimited paid holiday
  • Work from anywhere - Workation policy
  • Relocation options available after 1 year
  • Monthly EDGE time
  • Flexible, hybrid working options
  • One-off home office setup budget
  • Monthly working-from-home and healthcare allowances
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