Customer Success Manager, Global SMB Job at Braze (Jakarta)

Scaled Customer Success Manager

You’ll lead the build out of our Scaled Customer Success strategies, processes a...

Location

United Kingdom , London

Salary:

Not provided

Nory

Expiration Date

Until further notice

Requirements

SaaS Scaled Customer Success experience: 2 to 3 years of experience in Scaled Customer Success within SaaS, working with SMB customers, owning a large portfolio
Commercial impact (Retention): Owned retention, consistently met or exceeded targets, and approach work with a strong customer-first mindset, focusing on delivering outcomes that support both retention and long-term success
Data-driven decision making: Strong data literacy, using health scores, CRM insights, and usage metrics to prioritise efforts and proactively manage adoption & risk
Customer value driver: Obsess over delivering value for customers, understanding their world, building and delivering aligned strategies, which ensures value is clearly understood at every step in the journey
Drive to build: Experience building and refining scalable processes & systems that improve customer experience, for example: triggered comms, training academies, knowledge bases, communities, webinars, and more
Partner mindset: Track record of working closely with Marketing, Product, and Operations teams to drive engagement, community development, product enhancements and more
Startup mindset: Thrive in fast-paced, early-stage environments, move quickly, and take initiative to maintain momentum and resolve issues efficiently
Comfortable with ambiguous environments, multitask effectively, and remain calm under pressure

Job Responsibility

Own our Scaled SMB customers globally
ensuring retention at scale
Use data to build & execute strategies
drive platform adoption, value realisation, customer advocacy, satisfaction, and long-term loyalty
Implement scalable processes & systems which enable the delivery of your strategies, ensuring every one of your customers gets the maximum from Nory
Monitor portfolio health and product usage to spot risks and enable proactive intervention
Partner closely with Marketing to drive engagement at scale, developing communities & Champions across the portfolio
Partner closely with Product and Operations to be the voice of the customer and drive improvements which complement your approach, ensuring customers understand the value they are getting

What we offer

Meaningful equity
35 days of paid leave per year (including bank holidays)
Comprehensive private health insurance via Axa
Enhanced parental leave and baby loss support
Learning & development culture – £1000 personal annual budget + quarterly book budget
£250 home office workspace budget
Regular team offsites & socials
Hybrid role with 2-3 days working from our Holborn office (dog-friendly)

Fulltime

Account Manager, Small Medium Business, APEC

The Account Manager, Small Medium Business, APEC reports to the VP, Sales & Dist...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university and 2+ years of relevant proactive sales experience, demonstrating progressive career growth and a pattern of exceptional performance
OR 4+ years of relevant proactive sales experience, demonstrating progressive career growth and pattern of exceptional performance
Excellent PC skills including proficiency using MS Office, PowerPoint, spreadsheets and CRM application
Proven experience in sales, account management, customer support or business development—preferably in hospitality or travel tech
Strong communication and presentation skills
ability to influence across functions and geographies
Familiarity with SMB dynamics and B2B sales cycles
Experience with Salesforce, Empower Sales, or similar CRM platforms is a plus
Ability to work independently and collaboratively in a fast-paced, matrixed environment
Passion for innovation and customer-centric solutions

Job Responsibility

Build and maintain business relationships with key SMB buyers to maximize market share
Support Marriott properties with account activation
Facilitate SMB Program implementation services to support the global SMB strategy
Participate with cross-functional team initiatives with business partners from Data Strategy & Reporting, Sales Analytics, Reporting, iT contractors, data vendors, and Sales Support
Champion the SMB Program across markets, acting as a subject matter expert and internal advocate
Identify, pitch and convert qualified SMBs into active accounts
Monitor performance and optimize account engagement
Onboard new accounts to ensure seamless activation
Develop and deliver compelling presentations and demos to prospective SMBs
Develop and refine sales collateral, talking points and assets aligned with the Program's evolving strategy

What we offer

Equal opportunity employer
Values and celebrates unique backgrounds of associates
Rich blend of culture, talent, and experiences
Non-discrimination policy
Global opportunities for associates to grow and succeed

Fulltime

Account Manager

This is an in-office position (Monday-Friday) in our Greenwood Village, CO. Base...

Location

United States , Denver, Colorado

Salary:

40000.00 - 45000.00 USD / Year ▼

Fin Capital

Expiration Date

Until further notice

Requirements

1-3 years+ previous experience in customer success, sales, account management, relationship/partner management or client services (SMB)
Strong desire to achieve top results with a personable, positive 'can-do' demeanor with a consistent record of success in a sales environment
You're curious, patient and persistent to solve issues
You love to help, support, and solve problems for merchants and have a positive work attitude
Focused, reliable self-starter with ability to prioritize effectively
You have significant Salesforce experience - specifically with SF case management
Excellent written/verbal communication skills in English
You're organized and keep a cool head even in any potential stressful situations
You're able to appropriately manage multiple tasks with varying levels of complexity and priority
You're comfortable using a smartphone, tablet and computer

Job Responsibility

Serve as an advisor and SumUp brand ambassador to our merchants
Mentor, empower and educate merchants on our suite of products and the value they bring to the merchant's business
Understand our expansive technology behind the products that empower millions of merchants every day, as well as understand competing products offered in the marketplace
Consistently meet and exceed success metrics, including revenue and retention
Connect with our customers through phone, email, and chat to ensure their satisfaction and utilization of their current SumUp products
Research and resolve any simple inquiries and issues that are brought to your attention when speaking to merchants
Identify opportunities for merchants to consume additional products and services
Successfully upsell merchants with additional products that will help fuel growth to their business and properly manage the entire sales cycle within our Salesforce system
Contribute to the scalability by continuously optimizing processes and help to create new content for our support and Account Management experience
Expand your knowledge about the payments industry, as you closely work together with other departments within the company, such as Marketing, Save Desk, CX, Product, Sales, Logistics, and Risk & Compliance

What we offer

22 days vacation days and 8 sick days plus 11 paid holidays
Be part of a welcoming community of more than 2,000 people from over 52 nationalities
Startup environment and small, cross-functional teams
50% employer-paid Medical, Dental, Vision Insurance and company-paid life insurance
FSA & 401K Retirement Plan (up to 3.5% employer matching when you elect to contribute up to 6%)
Paid vacation, sick days, and holidays immediately available upon hire
Ongoing access to professional development tools, job training, and industry conferences
Free on-site refreshments, snacks (fruits, cereals, nuts, etc.), and team meals
Fun company outings, team events, birthday lunches, yoga, happy hours, hikes, etc.

Fulltime

Regional Content Manager

The Regional Content Manager for Central Europe and International (CE&I) is resp...

Location

Germany , Munich

Salary:

Not provided

Quadient

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience in marketing, with knowledge of SMB and Enterprise marketing and measurable success in B2B demand campaign management
Background in technology or SaaS company operating within a Global Matrix organization and with a remotely based team
Knowledge of how global campaigns are successfully implemented in line with regional requirements
Proven track record of supporting XSell, Upsell, and New Logo growth through successful content generation that supports pipeline generating campaigns
Strong experience with localization processes including the use of technology such as Smartling and local language models
Proven skills using creative tools including Canva as well as familiarity with marketing automation platforms (e.g., Eloqua, Pardot) and content management platforms
Expertise in digital, events, content and demand generation marketing, with a deep understanding of how to engage audiences effectively through multiple channels
Ability to analyze data, generate insights, and optimize campaigns based on performance
Strong project management skills with the ability to manage multiple content requirements simultaneously and deliver results on time and within budget
Excellent communication and collaboration skills to work cross-functionally with sales, marketing, and partner teams in a fast paced, ambitious global environment

Job Responsibility

Create a content strategy that supports demand generation, thought leadership, public relations, customer advocacy, and brand awareness goals for our target audiences in SMB and Enterprise
Build and manage the regional content calendar, ensuring alignment with global and regional priorities
Establish and manage a content review process that ensures all stakeholders have buy-in and visibility into the content calendar, as well as performance/engagement metrics
Develop original content such as blogs, long-form articles, whitepapers, infographics, videos, podcasts, email and digital (website, landing pages) marketing copy
Create marketing content for partners, including presentations, webinars, partner portal updates, social media posts, and customer/partner success stories
Develop written and video customer case studies featuring regional clients to support customer advocacy initiatives
Collaborate with demand generation campaign managers to ensure content goals and assets align with campaign requirements
Work with the global content team to develop thought leadership and brand awareness assets that can be used across regions
Support localization of content from global or other geographical markets for use in CE&I campaigns, including publishing localized/transcreated marketing assets such as eBooks, whitepapers, brochures, videos, blog articles, and product web pages
Support public relations strategy and initiatives in CE&I alongside global PR team, ensuring timely and accurate reflection of local business drivers and news

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime

New

General Manager, YourCause from Blackbaud

Join Blackbaud as the General Manager of YourCause, where you'll lead growth str...

Location

United States of America

Salary:

150000.00 - 250000.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

Senior executive experience with a proven record of growth leadership in SaaS environments
Expertise in Corporate Social Responsibility
Currently serving as a P&L owner with a demonstrated track record of hyper-growth acceleration
SVP or the like at a global SaaS company with revenue exceeding $300 million and a personal track record of P&L management and success doubling the size of previous businesses under management
Demonstrated success in previous roles spanning North America, Europe, and Asia Pacific
Proven leadership across sales, marketing, product, services, and customer success in a similar General Management capacity
Has developed and executed strategies for growth, including new monetization opportunities to fuel positive P&L outcomes
Maintain deep domain expertise in the area of Corporate Social Responsibility and Corporate Philanthropy
Has expertise in SaaS company Rule of 40 focus, with proven background in delivering results through combination of top line growth and effective margin delivery
Has designed effective workflows, identified key performance metrics, established self-managing systems

Job Responsibility

Serve as General Manager of this strategic business within Blackbaud, delivering accretive growth and strong rule of 40 contributions
Develop and execute an ambitious growth strategy focused on doubling the size of the business within a Long-Range Planning horizon
Build and execute an Annual Operating Plans (AOP) that bring near-term improvements to the growth and profitability of this strategic business
Create and implement comprehensive sales strategies in collaboration with leadership to meet company growth objectives
Lead all aspects of the YourCause from Blackbaud business, including sales, marketing, product, services, and customer success on a global scale
Maximize team performance, foster sense of urgency, set clear goals, measure achievements, provide constructive feedback, delegate effectively, maintain open communication, and offer coaching for ongoing growth
Cultivate and sustain robust, enduring relationships with customers, vendors, and key industry stakeholders
Collaborate with Centers of Excellence (COE’s) including marketing, engineering, finance, and customer success to ensure strategic alignment
Manage financial resources efficiently and effectively and ultimately own the P&L for the YourCause from Blackbaud business
Partner with Corporate Strategy to identify potential M&A opportunities and leading any post-acquisition integration

What we offer

Remote-work flexibility
Culture of innovation and education
Opportunities to give back

Fulltime

Regional Content Manager

The Regional Content Manager for Central Europe and International (CE&I) is resp...

Location

Germany , Munich

Salary:

Not provided

Quadient

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience in marketing, with knowledge of SMB and Enterprise marketing and measurable success in B2B demand campaign management
Background in technology or SaaS company operating within a Global Matrix organization and with a remotely based team
Knowledge of how global campaigns are successfully implemented in line with regional requirements
Proven track record of supporting XSell, Upsell, and New Logo growth through successful content generation that supports pipeline generating campaigns
Strong experience with localization processes including the use of technology such as Smartling and local language models
Proven skills using creative tools including Canva as well as familiarity with marketing automation platforms (e.g., Eloqua, Pardot) and content management platforms
Expertise in digital, events, content and demand generation marketing, with a deep understanding of how to engage audiences effectively through multiple channels
Ability to analyze data, generate insights, and optimize campaigns based on performance
Strong project management skills with the ability to manage multiple content requirements simultaneously and deliver results on time and within budget
Excellent communication and collaboration skills to work cross-functionally with sales, marketing, and partner teams in a fast paced, ambitious global environment

Job Responsibility

Create a content strategy that supports demand generation, thought leadership, public relations, customer advocacy, and brand awareness goals for our target audiences in SMB and Enterprise
Build and manage the regional content calendar, ensuring alignment with global and regional priorities
Establish and manage a content review process that ensures all stakeholders have buy-in and visibility into the content calendar, as well as performance/engagement metrics
Develop original content such as blogs, long-form articles, whitepapers, infographics, videos, podcasts, email and digital (website, landing pages) marketing copy
Create marketing content for partners, including presentations, webinars, partner portal updates, social media posts, and customer/partner success stories
Develop written and video customer case studies featuring regional clients to support customer advocacy initiatives
Collaborate with demand generation campaign managers to ensure content goals and assets align with campaign requirements
Work with the global content team to develop thought leadership and brand awareness assets that can be used across regions
Support localization of content from global or other geographical markets for use in CE&I campaigns, including publishing localized/transcreated marketing assets such as eBooks, whitepapers, brochures, videos, blog articles, and product web pages
Support public relations strategy and initiatives in CE&I alongside global PR team, ensuring timely and accurate reflection of local business drivers and news

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join diverse communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering work/life balance and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime

Regional Content Manager

The Regional Content Manager for Central Europe and International (CE&I) is resp...

Location

Germany , Munich

Salary:

Not provided

Quadient

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience in marketing, with knowledge of SMB and Enterprise marketing and measurable success in B2B demand campaign management
Background in technology or SaaS company operating within a Global Matrix organization and with a remotely based team
Knowledge of how global campaigns are successfully implemented in line with regional requirements
Proven track record of supporting XSell, Upsell, and New Logo growth through successful content generation that supports pipeline generating campaigns
Strong experience with localization processes including the use of technology such as Smartling and local language models
Proven skills using creative tools including Canva as well as familiarity with marketing automation platforms (e.g., Eloqua, Pardot) and content management platforms
Expertise in digital, events, content and demand generation marketing, with a deep understanding of how to engage audiences effectively through multiple channels
Ability to analyze data, generate insights, and optimize campaigns based on performance
Strong project management skills with the ability to manage multiple content requirements simultaneously and deliver results on time and within budget
Excellent communication and collaboration skills to work cross-functionally with sales, marketing, and partner teams in a fast paced, ambitious global environment

Job Responsibility

Create a content strategy that supports demand generation, thought leadership, public relations, customer advocacy, and brand awareness goals for our target audiences in SMB and Enterprise
Build and manage the regional content calendar, ensuring alignment with global and regional priorities
Establish and manage a content review process that ensures all stakeholders have buy-in and visibility into the content calendar, as well as performance/engagement metrics
Develop original content such as blogs, long-form articles, whitepapers, infographics, videos, podcasts, email and digital (website, landing pages) marketing copy
Create marketing content for partners, including presentations, webinars, partner portal updates, social media posts, and customer/partner success stories
Develop written and video customer case studies featuring regional clients to support customer advocacy initiatives
Collaborate with demand generation campaign managers to ensure content goals and assets align with campaign requirements
Work with the global content team to develop thought leadership and brand awareness assets that can be used across regions
Support localization of content from global or other geographical markets for use in CE&I campaigns, including publishing localized/transcreated marketing assets such as eBooks, whitepapers, brochures, videos, blog articles, and product web pages
Support public relations strategy and initiatives in CE&I alongside global PR team, ensuring timely and accurate reflection of local business drivers and news

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime

Senior Director, SMB Sales

Microsoft AI is pioneering the future of what AI can do and what technology can ...

Location

United States , Redmond

Salary:

133000.00 - 222700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business Administration, Sales, Marketing, Economics, Engineering, or related field AND 8+ years relevant Sales or Marketing experience with Information Technology products and/or services OR equivalent experience.
10+ years relevant digital advertising sales experience.
4+ years working in a large, global matrix.
3+ years of experience in strategy and execution of SMB scaled marketing and sales plays.

Job Responsibility

Own revenue delivery and customer success for Microsoft Advertising’s SMB business in the United States, consistently surpassing quota and driving durable, highquality growth.
Set the strategic direction for US SMB by proactively identifying emerging market opportunities and trends and developing and executing effective territory and market plans
orchestrate crossfunctional alignment and enforce operational accountability with internal teams and delivery partners.
Design and scale impactful US sales plays and contribute to global sales play development
ensure rapid adoption and measurable business impact across all seller and partner motions. Scale US incubated programs to global markets. Partner closely with SMB Sales counterparts in International markets and Corporate Sales Management to share best practices and maximize short-term segment performance.
Lead US planning and investment strategy, bringing datadriven recommendations, market insight, and best practices to inform headcount, partner footprint, and growth opportunities.
Steward of the Business
Lead the US SMB rhythm of business, ensuring worldclass sales rigor, disciplined pipeline management and operational excellence
ensure every decision and customer engagement complies with Microsoft’s values, culture, and Trust code.
Serve as the senior SMB Sales Leader for the US territory, accountable for setting and reinforcing performance expectations, assessing the effectiveness of sales mechanics and approaches, and providing clear, vocal feedback to influence execution quality across Agency and Direct Advertiser sales motions. While the role includes evaluating Delivery Partner capabilities, the Sales Leader collaborates closely with Enablement and Learning & Development partners—leveraging their expertise and deferring to them on programmatic changes or skillbuilding recommendations.

Fulltime

Customer Success Manager, Global SMB

Braze

Location:
Indonesia , Jakarta

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 06, 2025

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