Customer Success Manager, Global SMB Jobs

Braze

Location:
Indonesia, Jakarta

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer Success Manager, you will work closely with agile, technology-focused brands to help them realize value from their investment in Braze. As part of an innovative and experimental team of Success Managers, you will have the opportunity to shape how we support our customers as we build a new strategy for the future.

Job Responsibility:

Analyze and drive increased product adoption across innovating SMB accounts
Provide recommendations to clients for adapting business processes to efficiently work with Braze
Develop creative ways to use internal tools and Braze technology to manage and grow accounts
Be a point of escalation for customers' strategy, product training, and non-technical support questions
Answer strategic client questions via a queue
Deliver Braze product expertise through check-ins and business reviews
Help build processes, internal enablement, and servicing tactics for SMB support strategy
Partner with Account Managers to provide excellent customer experience and ensure commercial alignment on renewals
Own customer renewal targets for accounts in your name
Collaborate with Customer Onboarding Managers and Success partners to transition clients from onboarding to active users
Lead Executive Business Reviews (EBRs) with key stakeholders

Requirements:

Exemplary written and verbal communication skills
Unparalleled follow up skills
Experience managing a large number of accounts with a 'Tech-Touch' level of engagement
Domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.)
High level of intellectual curiosity
Team player interested in mentoring peers and contributing to internal projects
Comfortable with frequent feedback

What we offer:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Success Manager, Global SMB