Customer Success Manager, Global SMB Job at Braze (Jakarta)

Account Manager, Small Medium Business, APEC

The Account Manager, Small Medium Business, APEC reports to the VP, Sales & Dist...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university and 2+ years of relevant proactive sales experience, demonstrating progressive career growth and a pattern of exceptional performance
OR 4+ years of relevant proactive sales experience, demonstrating progressive career growth and pattern of exceptional performance
Excellent PC skills including proficiency using MS Office, PowerPoint, spreadsheets and CRM application
Proven experience in sales, account management, customer support or business development—preferably in hospitality or travel tech
Strong communication and presentation skills
ability to influence across functions and geographies
Familiarity with SMB dynamics and B2B sales cycles
Experience with Salesforce, Empower Sales, or similar CRM platforms is a plus
Ability to work independently and collaboratively in a fast-paced, matrixed environment
Passion for innovation and customer-centric solutions

Job Responsibility

Build and maintain business relationships with key SMB buyers to maximize market share
Support Marriott properties with account activation
Facilitate SMB Program implementation services to support the global SMB strategy
Participate with cross-functional team initiatives with business partners from Data Strategy & Reporting, Sales Analytics, Reporting, iT contractors, data vendors, and Sales Support
Champion the SMB Program across markets, acting as a subject matter expert and internal advocate
Identify, pitch and convert qualified SMBs into active accounts
Monitor performance and optimize account engagement
Onboard new accounts to ensure seamless activation
Develop and deliver compelling presentations and demos to prospective SMBs
Develop and refine sales collateral, talking points and assets aligned with the Program's evolving strategy

What we offer

Equal opportunity employer
Values and celebrates unique backgrounds of associates
Rich blend of culture, talent, and experiences
Non-discrimination policy
Global opportunities for associates to grow and succeed

Fulltime

Account Manager

This is an in-office position (Monday-Friday) in our Greenwood Village, CO. Base...

Location

United States , Denver, Colorado

Salary:

40000.00 - 45000.00 USD / Year ▼

Fin Capital

Expiration Date

Until further notice

Requirements

1-3 years+ previous experience in customer success, sales, account management, relationship/partner management or client services (SMB)
Strong desire to achieve top results with a personable, positive 'can-do' demeanor with a consistent record of success in a sales environment
You're curious, patient and persistent to solve issues
You love to help, support, and solve problems for merchants and have a positive work attitude
Focused, reliable self-starter with ability to prioritize effectively
You have significant Salesforce experience - specifically with SF case management
Excellent written/verbal communication skills in English
You're organized and keep a cool head even in any potential stressful situations
You're able to appropriately manage multiple tasks with varying levels of complexity and priority
You're comfortable using a smartphone, tablet and computer

Job Responsibility

Serve as an advisor and SumUp brand ambassador to our merchants
Mentor, empower and educate merchants on our suite of products and the value they bring to the merchant's business
Understand our expansive technology behind the products that empower millions of merchants every day, as well as understand competing products offered in the marketplace
Consistently meet and exceed success metrics, including revenue and retention
Connect with our customers through phone, email, and chat to ensure their satisfaction and utilization of their current SumUp products
Research and resolve any simple inquiries and issues that are brought to your attention when speaking to merchants
Identify opportunities for merchants to consume additional products and services
Successfully upsell merchants with additional products that will help fuel growth to their business and properly manage the entire sales cycle within our Salesforce system
Contribute to the scalability by continuously optimizing processes and help to create new content for our support and Account Management experience
Expand your knowledge about the payments industry, as you closely work together with other departments within the company, such as Marketing, Save Desk, CX, Product, Sales, Logistics, and Risk & Compliance

What we offer

22 days vacation days and 8 sick days plus 11 paid holidays
Be part of a welcoming community of more than 2,000 people from over 52 nationalities
Startup environment and small, cross-functional teams
50% employer-paid Medical, Dental, Vision Insurance and company-paid life insurance
FSA & 401K Retirement Plan (up to 3.5% employer matching when you elect to contribute up to 6%)
Paid vacation, sick days, and holidays immediately available upon hire
Ongoing access to professional development tools, job training, and industry conferences
Free on-site refreshments, snacks (fruits, cereals, nuts, etc.), and team meals
Fun company outings, team events, birthday lunches, yoga, happy hours, hikes, etc.

Fulltime

Regional Content Manager

The Regional Content Manager for Central Europe and International (CE&I) is resp...

Location

Germany , Munich

Salary:

Not provided

Quadient

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience in marketing, with knowledge of SMB and Enterprise marketing and measurable success in B2B demand campaign management
Background in technology or SaaS company operating within a Global Matrix organization and with a remotely based team
Knowledge of how global campaigns are successfully implemented in line with regional requirements
Proven track record of supporting XSell, Upsell, and New Logo growth through successful content generation that supports pipeline generating campaigns
Strong experience with localization processes including the use of technology such as Smartling and local language models
Proven skills using creative tools including Canva as well as familiarity with marketing automation platforms (e.g., Eloqua, Pardot) and content management platforms
Expertise in digital, events, content and demand generation marketing, with a deep understanding of how to engage audiences effectively through multiple channels
Ability to analyze data, generate insights, and optimize campaigns based on performance
Strong project management skills with the ability to manage multiple content requirements simultaneously and deliver results on time and within budget
Excellent communication and collaboration skills to work cross-functionally with sales, marketing, and partner teams in a fast paced, ambitious global environment

Job Responsibility

Create a content strategy that supports demand generation, thought leadership, public relations, customer advocacy, and brand awareness goals for our target audiences in SMB and Enterprise
Build and manage the regional content calendar, ensuring alignment with global and regional priorities
Establish and manage a content review process that ensures all stakeholders have buy-in and visibility into the content calendar, as well as performance/engagement metrics
Develop original content such as blogs, long-form articles, whitepapers, infographics, videos, podcasts, email and digital (website, landing pages) marketing copy
Create marketing content for partners, including presentations, webinars, partner portal updates, social media posts, and customer/partner success stories
Develop written and video customer case studies featuring regional clients to support customer advocacy initiatives
Collaborate with demand generation campaign managers to ensure content goals and assets align with campaign requirements
Work with the global content team to develop thought leadership and brand awareness assets that can be used across regions
Support localization of content from global or other geographical markets for use in CE&I campaigns, including publishing localized/transcreated marketing assets such as eBooks, whitepapers, brochures, videos, blog articles, and product web pages
Support public relations strategy and initiatives in CE&I alongside global PR team, ensuring timely and accurate reflection of local business drivers and news

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime

Senior Manager, LATAM Sales

The LatAm Leader will be responsible for driving growth, regional strategy, and ...

Location

United States , San Francisco

Salary:

331000.00 - 395000.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in SaaS sales or regional business leadership roles
At least 3 years managing quota-carrying teams
Proven success leading in a high-growth, matrixed environment across multiple markets
Track record of exceeding revenue goals while building sustainable team performance and culture
Experience working with both direct sales and partner-led GTM models
Outstanding communication skills in English and Portuguese

Job Responsibility

Define and execute a multi-year go-to-market strategy to grow Intercom’s presence across LATAM, with a focus on Brazil
Develop and implement scalable sales processes for both partner-led SMB and sales-led MM/ENT segments
Collaborate with global revenue operations, enablement, and marketing to localize messaging and optimize demand generation
Represent the LATAM region in global leadership forums, providing insights and market intelligence to shape company-wide priorities
Directly manage five sellers (Account Executives and Relationship Managers) across Brazil and RoR (rest of region)
Work closely with Partnerships Manager and associated partner teams to drive SMB acquisition and expansion
Partner with cross-functional teams-including CSM, SE, and SDR-who report into global functions but support LATAM, ensuring strong collaboration and alignment on customer outcomes
Build a culture of accountability, growth mindset, and performance within the LATAM team
Own regional pipeline and forecasting accuracy across all LATAM segments
Partner with revenue operations to ensure robust forecasting and adherence to global sales processes

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Team Solutions Engineer

The Solutions Engineer (SE) partners with Business Sales to sell T-Mobile for Bu...

Location

United States , Bellevue

Salary:

84400.00 - 152200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Bachelor's Degree STEM area of study strongly preferred
2-4 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment
Technical Leadership
Project Management
Excellent oral and written communications
strong interpersonal skills
Sales Experience with Sales Methodologies
Proficiency with business application software
Ability to provide strategic direction in a leadership role

Job Responsibility

Aligns to support an SMB sales team in-market
Participate in customer meetings, primarily face to face
Facilitate coverage analysis and review with customers
Discuss and assist with processing In-Building coverage requests
Uncover opportunities and recommend solutions
Understanding nuances and drivers
Design and architect services and solutions
Close technical hurdles
Prepare and present technical customer presentations
Present product roadmaps

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Employee stock purchase plan
Paid time off

Fulltime

Solutions Engineer

The Solutions Engineer (SE) partners with Business Sales to sell T-Mobile for Bu...

Location

United States , Norton

Salary:

112500.00 - 202900.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Bachelor's Degree STEM area of study strongly preferred
4-7 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment
Experience supporting Enterprise and Public Sector accounts
Technical Leadership
Project Management
Excellent oral and written communications
strong interpersonal skills
Sales Experience with Sales Methodologies
Applications Proficiency with business application software

Job Responsibility

Aligns to support an SMB sales team in-market
Participate in customer meetings, primarily face to face
Facilitate coverage analysis and review with customers
Discuss and assist with processing In-Building coverage requests
Uncover opportunities and recommend solutions
Understanding nuances and drivers
Design and architect services and solutions
Close technical hurdles
Prepare and present technical customer presentations
Present product roadmaps

What we offer

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

Senior Manager, Sales Operations

As we scale and mature our Revenue Operations team, we are now looking for a Sen...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

7+ years in Revenue Operations or Sales Operations within a B2B SaaS scale-up, with deep expertise in scaling global sales organizations
3+ years managing and developing high-performing RevOps teams
Track record of designing, implementing, and optimizing sales processes (New Business and Expansion) from the ground up, with strong focus on scalability
Deep understanding of end-to-end GTM processes and handoffs from Marketing to Sales and to Customer Success
Experience implementing and embedding a sales methodology in partnership with Sales Enablement to drive consistency and effectiveness
Deep understanding of GTM funnel dynamics (lead to signature into post-sales) and proven ability to drive improvements in pipeline creation, conversion, deal velocity, win rates, revenue growth and retention
Experience supporting both SMB/high-velocity and MM/ENT/complex sales motions across multi-product lines
Comfortable partnering with senior sales leaders (VPs to frontline managers) to influence strategy and execution
Strong analytical skills, with the ability to translate data into actionable insights and recommendations
Experience working closely with Marketing Ops and Post-Sales Ops to ensure alignment and handoff excellence

Job Responsibility

Lead & Develop a High-Performing Team: Manage, coach, and grow a team of 4–6 Sales Operations professionals, fostering a culture of accountability, ownership, and continuous improvement
Own the Sales Funnel: Oversee the operational effectiveness of the full sales funnel from lead to signature – across partnerships, SDR (prospecting and qualification), and AE (sales execution) teams - for New Business and Expansion sales motions
Process Design & Optimization: Build, implement, and continuously improve sales processes to support SMB, Mid-Market, and Enterprise sales motions with varying velocity and complexity
Build scalable processes for a global sales organisation of 200+ sellers
Implement Sales Methodology: Partner with Sales Enablement to roll out and operationalize a standardized sales methodology, embedding it into processes, systems, playbooks, and cadences to drive consistent execution
Drive Funnel Performance: Partner with Sales Leadership to improve rep efficiency, pipeline generation, conversion rates, deal velocity, and win rates
Establish Sales Cadence: Design, implement and optimise sales operating rhythms for SDR and AE teams, including pipeline reviews, forecast calls, and business reviews
Enable Consistent Execution: Develop and enforce sales playbooks, ensuring process adherence, data hygiene, and integrity across the funnel
Cross-Functional Alignment: Act as the connective tissue between Sales & Marketing (partnering with Marketing Operations to ensure seamless lead flow and alignment on pipeline creation) and Sales & Post-Sales (partnering with Post-Sales Operations to ensure smooth handoffs and consistent customer experience)
Partner with Revenue Systems: Define business requirements and collaborate with our Revenue Systems team to ensure tools and technology are aligned with sales needs

What we offer

A competitive compensation package, including equity options in TravelPerk
25 days annual leave plus bank holidays
Company Pension Plan with Aviva
Private medical insurance from Bupa
Life insurance with Zurich
Income Protection + Wellbeing App with Unum
Access to voluntary dental insurance through Bupa
Tax-efficient schemes such as Cycle2Work & electric car leasing via Octopus
Discounts on 12-month gym memberships with GymFlex
Spring Health - Get access to 12x therapy & 12x coaching sessions per year! - a mental health support tool with access to therapists year round

Fulltime

Senior Manager, Sales Operations

As we scale and mature our Revenue Operations team, we are now looking for a Sen...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

7+ years in Revenue Operations or Sales Operations within a B2B SaaS scale-up, with deep expertise in scaling global sales organizations
3+ years managing and developing high-performing RevOps teams
Track record of designing, implementing, and optimizing sales processes (New Business and Expansion) from the ground up, with strong focus on scalability
Deep understanding of end-to-end GTM processes and handoffs from Marketing to Sales and to Customer Success
Experience implementing and embedding a sales methodology in partnership with Sales Enablement to drive consistency and effectiveness
Deep understanding of GTM funnel dynamics (lead to signature into post-sales) and proven ability to drive improvements in pipeline creation, conversion, deal velocity, win rates, revenue growth and retention
Experience supporting both SMB/high-velocity and MM/ENT/complex sales motions across multi-product lines
Comfortable partnering with senior sales leaders (VPs to frontline managers) to influence strategy and execution
Strong analytical skills, with the ability to translate data into actionable insights and recommendations
Experience working closely with Marketing Ops and Post-Sales Ops to ensure alignment and handoff excellence

Job Responsibility

Lead & Develop a High-Performing Team: Manage, coach, and grow a team of 4–6 Sales Operations professionals, fostering a culture of accountability, ownership, and continuous improvement
Own the Sales Funnel: Oversee the operational effectiveness of the full sales funnel from lead to signature – across partnerships, SDR (prospecting and qualification), and AE (sales execution) teams - for New Business and Expansion sales motions
Process Design & Optimization: Build, implement, and continuously improve sales processes to support SMB, Mid-Market, and Enterprise sales motions with varying velocity and complexity. Build scalable processes for a global sales organisation of 200+ sellers
Implement Sales Methodology: Partner with Sales Enablement to roll out and operationalize a standardized sales methodology, embedding it into processes, systems, playbooks, and cadences to drive consistent execution
Drive Funnel Performance: Partner with Sales Leadership to improve rep efficiency, pipeline generation, conversion rates, deal velocity, and win rates
Establish Sales Cadence: Design, implement and optimise sales operating rhythms for SDR and AE teams, including pipeline reviews, forecast calls, and business reviews
Enable Consistent Execution: Develop and enforce sales playbooks, ensuring process adherence, data hygiene, and integrity across the funnel
Cross-Functional Alignment: Act as the connective tissue between Sales & Marketing (partnering with Marketing Operations to ensure seamless lead flow and alignment on pipeline creation) and Sales & Post-Sales (partnering with Post-Sales Operations to ensure smooth handoffs and consistent customer experience)
Partner with Revenue Systems: Define business requirements and collaborate with our Revenue Systems team to ensure tools and technology are aligned with sales needs
Stakeholder Management: Engage and influence senior stakeholders (VPs, FLMs) with data-driven insights and operational recommendations

What we offer

Competitive compensation, including equity in the company
Generous vacation days so you can rest and recharge
Health perks such as private healthcare
Fitness perks such as an onsite gym & fitness app subsidy
Flexible compensation plan to help you diversify and increase the net salary
Unforgettable Perk events, including travel to one of our hubs
Spring Health - Get access to 12x therapy & 12x coaching sessions per year!
Exponential growth opportunities
VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice
Work from anywhere in the world allowance of 20 working days per year

Fulltime

Customer Success Manager, Global SMB

Braze

Location:
Indonesia , Jakarta

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 06, 2025

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