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Customer Success Manager (French Speaking)

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Encompass Corporation

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Encompass enables fast, accurate identity validation and verification of corporate customers, and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles. Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology and consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world’s leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation. With offices in Amsterdam, Glasgow, London, New York, and Sydney, we are a rapidly growing international company offering a chance to be part of our success - read on if you think you’re up for the challenge

Job Responsibility:

  • Create customer success account plans to maximise the active user base, support adoption, and drive advocacy
  • Supporting revenue growth through identifying new opportunities for MRR and Professional Services
  • Work closely with Customers to manage user training and user shadowing
  • Identify opportunities to improve the customer platform experience through data led investigation, configuration changes, enhancements and roadmap features
  • Help the customer deliver success through the platform and against their KPI's, goals and outcomes
  • Be in the internal 'voice of the customer' and advocate for support issue resolution and new product requests internally on behalf of the Customer
  • Own internal initiatives that move the team forward in successfully achieving our team KPIs (CSAT, Adoption, Retention, Value)
  • Be the communication funnel between the 2 organisations, including Customer and internal Support desk teams

Requirements:

  • Fluent French — native or near-native level, with strong business communication skills in both French and English
  • Proven experience working in Customer Success or Account/Relationship Management managing a portfolio of client, ideally within financial services/large banking
  • Experience delivering engaging customer training both online and in-person
  • Experience working in a B2B SaaS environment, ideally in a global/distributed company
  • Outstanding communication and customer relationship skills
  • Ability to work autonomously

Nice to have:

  • Knowledge of Onboarding, KYC/AML
  • Experience working in a B2B SaaS environment, ideally in a global/distributed company
What we offer:
  • Participation in our industry leading share options scheme
  • Private Medical Plan
  • 20 days a year Work From Anywhere policy for all staff
  • Flexible-first working policy
  • Enhanced annual, personal and parental leave schemes
  • Paid volunteering leave programme
  • Employer recognition and employee assistance programmes

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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