Customer Success Manager (French Speaking)

Encompass enables fast, accurate identity validation and verification of corporate customers, and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles. Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology and consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world’s leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation. With offices in Amsterdam, Glasgow, London, New York, and Sydney, we are a rapidly growing international company offering a chance to be part of our success - read on if you think you’re up for the challenge About the role This position presents a rare opportunity to be part of a fast-growing consulting practice, within a high growth, global FinTech/RegTech business. Our unique KYC automation technology continues to be rapidly adopted by major financial and professional service firms, which has led to expanding our Customer Success team and the need to appoint Senior Customer Success Managers to support our Tier 1 financial services Customers. This role reports into the Head of Customer Success, working closely with our dedicated Sales, Product and Support teams Initial Expectations In the initial phase of this role, you will provide French-language support across multiple functions as we build our French-speaking client portfolio. This will include: Supporting the Sales team on pre-sales activities including discovery calls, product demonstrations, and responding to prospect questions in French Working alongside the Delivery Services team during client implementation and onboarding, providing bilingual communication and support Supporting existing Customer Success colleagues on French-speaking client accounts As the French-speaking client portfolio develops, the role will transition toward the full Customer Success Manager responsibilities outlined below, with you taking primary ownership of French-speaking accounts.