Customer Success Manager

As part of our Customer Success Team, the Customer Success Manager implements th...

Location

France , Paris

Salary:

Not provided

Breega

Expiration Date

Until further notice

Requirements

At least 3 to 5 years of successful experience in a hospitality industry position or in a hospitality project or customer success management position
Solid project management and methodological skills
Strong knowledge of the hospitality industry, including excellent knowledge and experience in at least one of the following areas: Hotel revenue management, F&B operations and Finance
In-depth understanding of key performance indicators in the hospitality sector
Proficiency in Microsoft Excel and data manipulation
Be familiar with hospitality SaaS solutions and agile development methods
French (Native speaker or minimum C1) mandatory
English (Native speaker or minimum C1) mandatory

Job Responsibility

Work with new customers to ensure successful onboarding, including product setup, training, and support
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity and highlighting best practices, documenting both
Develop and maintain strong relationships with customers, acting as a trusted advisor throughout their customer journey
Educate customers on the value of our product/ service and help to uncover use cases before they become emergences
Analyze customer data to identify trends and opportunities for improvement
Identify opportunities to upsell to existing customers

Customer Success Associate

Artemest is looking for a motivated, organized, and proactive Customer Success A...

Location

Italy , Milan

Salary:

Not provided

artemest

Expiration Date

Until further notice

Requirements

1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment
Experience in the luxury sector is definitely a plus but not mandatory
Bachelor’s degree in Foreign Languages, Communication, Business, or a related discipline, ideally with an international orientation
Proven ability to handle the full order lifecycle, from confirmation to delivery, ensuring high standards of service
Demonstrated ability to manage multiple priorities and complex orders simultaneously
Strong problem-solving and organizational skills, with a results-driven and solution-oriented mindset
Excellent communication skills, with the ability to build and manage relationships and support negotiations with clients and suppliers
High attention to detail, precision, flexibility, and a proactive, entrepreneurial attitude
Good knowledge of ERP/CRM systems (particularly Salesforce and SAP) is highly valued
Native Italian speaker with professional proficiency in English

Job Responsibility

Serve as the primary point of contact for customers, overseeing inquiries and requests with accuracy and a personal touch to ensure a tailored, luxury-level experience
Manage the full order lifecycle, acting as the primary point of contact for artisans and customers on all order-related matters
Take ownership of complex after-sales cases, managing and resolving issues arising both after order confirmation and after shipment, or following delivery when clients require further assistance
Build and nurture strong relationships with valued customers, proactively engaging to enhance their experience and strengthen long-term loyalty
Collaborate closely with suppliers and artisans, recommending effective solutions that balance client needs with company objectives
Coordinate cross-functionally with internal teams (Logistics, Marketplace, IT) to ensure seamless execution of after-sales activities
Identify recurring challenges and propose process improvements to optimize workflows and support operational excellence

What we offer

Positive workplace
Young team (29 y/o on average) that works in harmony and is extremely passionate about the Artemest mission
Benefits: special prices on Artemest.com, meal vouchers, and discounts at restaurants, cafés, gyms, and other stores
Office stocked with fresh fruit, coffee, tea, and water
Entrepreneurial mentality
Innovative and tech-oriented environment

Fulltime

Account Manager - French - Athens

Location

Greece , Athens

Salary:

Not provided

JUJUR

Expiration Date

Until further notice

Requirements

Native or proficient French speaker with good command in English (B2 level and higher)
Previous experience in account management, sales, customer success, or client relationship management
Strong communication and relationship-building skills
Commercial mindset with customer-oriented approach
Ability to work towards individual and team targets
Strong problem-solving and organisational skills
Good knowledge of Microsoft Office tools
Ability to work in a fast-paced and target-driven environment
Confidence in handling outbound client communication.

Job Responsibility

Manage and develop relationships with existing business clients within the assigned territory
Support customers with renewals, products, and service-related solutions while identifying upselling opportunities where applicable
Act as the main point of contact for customer accounts and maintain high levels of client satisfaction
Guide customers through onboarding processes and encourage strategic product adoption
Monitor customer engagement and proactively identify retention or growth opportunities
Address customer concerns and help resolve issues impacting product usage or satisfaction
Maintain regular outbound communication with clients via phone and email
Provide accurate sales forecasting and maintain updated account information
Build strong working relationships with both internal and external stakeholders
Maintain strong product and service knowledge to effectively support customer needs.

What we offer

Private health and life insurance including dental and eye care
Access to corporate gym facilities
Daily performance allowances based on office or hybrid presence
Performance-based bonuses and additional incentive programs
Structured onboarding and training support
Relocation support

Fulltime

Specialist GBS Acct & Sales Ops French Speaker

Account Operations is responsible to support the business to achieve sales and m...

Location

Portugal , Porto

Salary:

Not provided

Adidas

Expiration Date

Until further notice

Requirements

Strong Customer Service focus and excellent communication skills
Working knowledge of MS Office, SAP/CRM and Business Objects
Advanced English and French knowledge (written and spoken)
Understanding of costs and of sales generation
Process-oriented mindset and in-depth understanding of complex correlations
Proactive, Autonomous, and independent working style
A high level of problem-solving ability
Ability to contribute to a team environment where performance is measured
Experience in working under pressure to meet deadlines and conflicting priorities
Successful completion of mandatory education level or vocational studies. Bachelor’s degree is a plus

Job Responsibility

Support customer communication through all relevant channels (email, tickets, phone, in person), providing information on orders and products, and preparing various order-related analyses upon request from customers or Sales
Collaborate closely with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics: Returns, complaints, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc.
Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales
Perform order book management by recording and managing all types of orders
managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control
monitoring electronic receipts for errors and correcting these errors using the tools provided
Track carrier deliveries and parcel deliveries
Work in close cooperation with colleagues from other groups within Accounts & Sales Operations
Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations
Support direct management with analysis, problem-solving preparation, and process improvements, including controls review and implementation

Fulltime

Inside Sales Representative - French - Sofia

In this role, you will engage inbound leads, generate outbound opportunities, an...

Location

Bulgaria , Sofia

Salary:

Not provided

JUJUR

Expiration Date

Until further notice

Requirements

Native or fluent French speaker, with C1-level English both oral and written
Minimum 2 years of experience in inside sales, outbound sales, or business development, including cold calling and deal closing
Strong phone-based sales skills, with confidence in handling objections and closing deals
Experience using CRM systems
HubSpot knowledge is an advantage
Proactive, results-driven mindset with strong ownership and accountability
Proven ability to consistently follow up, nurture leads, and drive opportunities to closure
Excellent communication, negotiation, and interpersonal skills
Strong organizational and time management skills, with the ability to prioritize and work independently
Target-driven approach with a consultative sales style

Job Responsibility

Engage and qualify inbound leads from web forms and partners, understanding business needs and converting them into sales opportunities
Identify and pursue new customers through research, networking, and proactive outbound outreach, including cold calling
Act as a trusted consultant and payments expert, delivering tailored solutions aligned with client requirements
Lead negotiations on pricing and terms, close deals, and consistently achieve or exceed sales targets
Drive revenue growth and new account acquisition by successfully onboarding customers into the product ecosystem
Build and maintain long-term customer relationships, ensuring a seamless sales experience and ongoing engagement
Accurately track sales activities, pipeline, and customer interactions in HubSpot, providing regular performance updates and forecasts
Collaborate with internal teams and stakeholders to align on strategy, goals, and customer success initiatives

What we offer

Additional health insurance supporting your overall well-being
Access to a mental health support program
MultiSport card for fitness and wellness activities
Access to a company library with 50+ hours of professional sales training videos
Company-provided work computer

Fulltime

Senior Cloud Solution Architect Agentic

Cloud Solution Architect – Copilot Studio & Agentic AI. Microsoft’s mission is t...

Location

France , Issy Les Moulineaux

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Passion for AI, agentic systems, and business transformation
Strong customer-centric mindset with the ability to challenge and influence respectfully
Comfortable operating at the intersection of business strategy and deep technical execution
Ability to lead in ambiguity and continuously adapt in a fast-moving AI landscape
Confident public speaker and technical community leader
Strong experience in customer-facing technical roles (architecture, consulting, or customer success)
Proven ability to understand complex enterprise processes and translate them into technical solutions
Strong project and stakeholder management skills across business, IT, and partners
Excellent communication and storytelling skills, especially with CxO audiences
Fluency in French and English (written and spoken)

Job Responsibility

Drive AI & Agentic Transformation: Act as a trusted advisor to customers on their AI and agentic transformation journey
Translate business challenges and strategic priorities into high-impact agentic use cases with clear business value
Support executive stakeholders in shaping the “Why” and “What” of agent-driven transformation before technology decisions
Design & Build Agentic Solutions: Lead the architecture, design, and realization of agentic solutions using Copilot Studio
Work hands-on with partners to build agents, integrate enterprise data, orchestrate workflows, and design governance
Design multi-solution architectures combining Copilot Studio, Azure AI, Azure OpenAI, Power Platform, and external systems
Leverage prompt engineering, agent orchestration, and AI reasoning patterns to scale AI across the enterprise
Partner-Led Delivery & Ecosystem Collaboration: Act as the technical anchor between Microsoft, partners, and customers
Shape partner delivery models, PoCs, pilots, and industrialization phases
Ensure architectural quality, security, governance, and scalability across partner-delivered solutions

Fulltime

Senior Cloud Solution Architect Copilot

Microsoft’s mission is to empower every person and every organization on the pla...

Location

France , Issy Les Moulineaux

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Passion for new innovative technology and drive customer transformation
Strong project management skills
Ability to work with different cultures and customers
Ability to communicate with a variety of different audiences especially CxOs and strong presentation skills
Demonstrate effective balance between business with excellent adoption and change management skills and technical acumen on Copilot and agents
Ability to lead and motivate technical communities and be public speaker
Ability to effectively recognize and adapt to change and in constant learning mode
Strong years of experience working in a customer-facing and working with Customer success teams
Proven track record in successfully planning, deploying, operating, and optimizing M365 solutions
Minimum 6 Years’ Experience in systems development, network operations, software support, IT consulting

Job Responsibility

Be a trusted advisor driving Adoption and change management as well as business value through AI Transformation: Be the trusted advisor to deliver strong Adoption and Change Management as a key pillar to support customers in realizing value and navigating their AI transformation journey.Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value
Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal
Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale
Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization
Customer Centricity: Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging AI fundamentals and M365 Copilot expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes. Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement
Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey
Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution
Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives
Be the focal point of contact between Microsoft and customer/partner in driving M365 Copilot adoption, drive end-user adoption of copilot (per BU)
Deliver Microsoft services for Copilot through Unified support contract

Fulltime

TUI Hotel or Service Rep

Are you ready to embark on an exciting journey in the world of travel and touris...

Location

Salary:

825.00 - 980.00 EUR / Month

TUI

Expiration Date

Until further notice

Requirements

EU passport
Willing to relocate for the duration of the summer season
Speak English plus one of the following languages: Dutch, Dutch and French, German, Danish or Norwegian
For speakers of languages other than German: a valid manual driver's license and a minimum age of 21

Job Responsibility

Create special moments for our guests, make them feel welcome and happy, building a strong connection with each one
Engage with guests from around the world to identify their needs and offer tailored recommendations
Hotel Reps: promote and sell our experiences effectively to match our products with guests’ preferences, aiming to exceed sales targets and boost revenue
Hotel Reps: handle changes and challenging situations effectively to provide the best possible service to our guests
Service Support Reps: effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations
Service Support Reps: ensure guests receive appropriate care and help, including face-to-face interactions when needed
Collaborate with colleagues, teams, suppliers, and partners from all over the world and embrace our diverse TUI culture
Monitor progress with sales and/or service updates, as well as guest feedback
Celebrate successes in meeting sales and/or service targets, solving problems, and providing great service

What we offer

Private Health Insurance with Allianz or Sanitas included
Accommodation with your own private bedroom and bills included
Work permits, background and/or medical checks arranged and included
Return flights, company iPad and uniform included
Comprehensive onsite start of season training with accommodation and pay included
Access to free language lessons & the TUI Learning Hub to help you level-up and grow your career
Extra commission of 400-500€ gross per month with no upper limit
Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation
Optional winter work opportunities

Fulltime

Select Country

Customer Success Manager - French / English speaker

Job Description

Job Responsibility

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What we offer

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