Customer Success Manager Europe Job at Stravito

Customer Success Manager

As a French speaking Customer Success Manager (CSM), you will be instrumental in...

Location

United Kingdom

Salary:

Not provided

Dexory Using

Expiration Date

Until further notice

Requirements

Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company
Fluent French speaking
Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth
Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders
Comfort working with data-driven insights – able to interpret and explain high-level warehouse or operational metrics and trends
Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually
Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously
Willingness to travel frequently across the UK and Europe to support client relationships (estimated 1+ day/week)
Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems

Job Responsibility

Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process
Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly
Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits
Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones
Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention
Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs
Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered
Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies

What we offer

Private healthcare via Bupa with 24/7 medical helpline
Life insurance
Income protection
Pension: 4+% employee with option to opt into salary exchange, 5% employer
Employee Assistance Programme - mental wellbeing, financial and legal advice/support
25 holidays per year
Full meals onsite in Wallingford
Fun team events on and offsite, snacks of all kinds in the office

Fulltime

Account Manager - Central & Western Europe

Join Everseen's Go-To-Market team and put the customer at the center of everythi...

Location

Germany , Berlin

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

5+ years in a sales management and development role supporting existing and new retail customers within the Central and Western Europe region and positioning new products into those accounts
Knowledge of and interest in AI and its use in retail
Knowledge and experience of the retail and grocery market
Demonstrated success in leading and securing retail customer accounts and positioning new products and features
Ability to develop a comprehensive understanding of customer culture, needs and requirements with a drive to meet and exceed targets and goals and ultimately generate revenue
Experience of developing relationships, communicating and working with C level customers, including conducting meetings and presentations at a senior level
Experience of forecasting and tracking key account metrics in a business development team
Consultative selling skills including strong listening skills, negotiation and an ability to identify customers’ main buying motivations
Ability to understand, gather and compile detailed information on the customers’ organization, identifying key decision makers and influencers
Strong verbal and communication skills, Everseen’s business language is English

Job Responsibility

Undertake relationship management with existing retail customers within the Central and Western Europe region ensure monthly value is recognized, and position new Everseen products with these customers
Develop a sales pipeline of new business with agreed targeted retail customers directly and through our partners such as NCR within the Central and Western Europe region
Orchestrate and run major campaigns and build relationships, with support from the rest of the Everseen team
Position Everseen’s new solutions, EverShelf and Evereagle into our existing EverCheck customer base, using enterprise SaaS selling methodologies and comprehensive ROI analysis to support those sales efforts
Establish and manage the expectations of the customer in relation to business to business requirements and service level KPIs
Be the customer “on the ground” go to person for day-to-day requests, reporting, insights and issues
Responsibility for providing and maintaining consistent updates with the business and project teams including quarterly business reviews, ROI reviews and weekly check-ins
Collaborate closely with the customer’s Business Teams and Everseen’s Delivery Team to ensure that project and system installation rollouts are professionally managed
Work with new customers to secure Proof of Concepts in order to develop and demonstrate business value and build pipeline of revenue

Fulltime

Commercial Issuing Product Manager Europe

Join us as a Commercial Issuing Product Manager Europe for solutions offered to ...

Location

Ireland; Germany , Dublin; Frankfurt am Main

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Developing commercial business cases for new products to bring to market
Defining and owning the Target Operating Model for new products
Defining and owning the business requirements for product development and user experience enhancement
Interlocking requirements with technology partners, agreeing functional design and prioritising future development
Owning and managing the end-to-end product lifecycle of existing solutions
Working in a financial services organisation
Working with the full range of business disciplines, including Compliance, Legal, Operations, Sales, Marketing, IT, Finance, and Risk
Commercial Issuing, including the core requirements of large corporate and multi-national customers working across multiple countries including Europe
Governance experience
You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills

Job Responsibility

Provision of SME expertise on specific products and services to customers and colleagues, including features, functionalities, benefits, limitations, risks and compliance
Identification of market trends, new features, regulatory requirements and potential risks, and analysis of data obtained from sales figures and, customer feedback, to support the product development process, and communicate key findings to relevant stakeholders to improve product offerings
Response to customer inquiries, resolution of issues, and provision of guidance on product usage
Presentation of the advantages and features of the product to potential customers, building trust and encouraging adoption
Assistance with the development and execution of marketing materials for the product, such as brochures, presentations, and online content
Participation in training sessions and workshops to share product knowledge and expertise with colleagues and other stakeholders
Participation in events, conferences, and other networking opportunities to showcase the product and generate interest
To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies
manage and maintain policies/ processes
deliver continuous improvements and escalate breaches of policies/procedures

What we offer

We offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations
Health and wellness
A place where you can belong
Collaborative Areas
More than work
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business
We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area

Fulltime

Senior Project Manager – Inclusive Insurance Europe

Within the Group, you will join AXA EssentiALL, AXA’s inclusive insurance busine...

Location

France , Paris

Salary:

Not provided

Axa

Expiration Date

Until further notice

Requirements

7-10 years’ experience in an insurance company, preferably in strategic development, partnerships, or product innovation roles
Such experience in a large European insurer a strong plus
Proven experience in insurance business in at least one of our European geographies (UK, Ireland, Belgium, Germany, Spain, Italy, Switzerland or France)
Creative thinker with a passion for innovation and a drive to make a meaningful impact in the insurance industry with a real desire to challenge the way insurance is traditionally conducted
Strong organization, presentation and conviction skills to build trusted relationships and achieve objectives with C-Suite leaders both internally and externally
Confidence to work independently and manage multiple tasks/ engagements
Team player with both tact and expertise to break silos between teams, navigate competing interests and credibly drive change in a large organization such as AXA
Faculty to navigate multi-cultural environments with vastly different ways of working across countries and entities
Genuine interest in financial inclusion and business with social impact
Fluency in English a must-have, second language at professional level required (German, Spanish and/or Italian)

Job Responsibility

Inclusive insurance strategy steering
Determine priority customer segments for AXA EssentiALL and research their needs
Co-define local priorities and roadmaps in line with the European inclusive insurance strategy
Help identify the right talents to create / reinforce local inclusive insurance teams
Organize governance with CEOs & Excom Sponsors to track strategy delivery and business performance
Innovation and new market opportunities
Identify business opportunities and drive commercial development, both via B2B2C partnerships and more traditional channels where relevant, to take the new offers to market
Develop/redesign products and services to match customers’ needs through inclusive criteria
Ensuring investments, operations, IT and other enablers are in place with the support of the central team’s IT/Ops/data team
Thought leadership and capacity building

What we offer

A responsible company, towards people, including its employees and customers, and towards the planet
A company with strong values
A company promoting internal mobility and the training of its employees
A company offering many benefits
A flexible company, allowing hybrid work, in the office and from home

Fulltime

Account Associate, Mid Market Renewals, Southern Europe

The Renewals team is comprised of curious, proactive, fun-loving Account Associa...

Location

United Kingdom , London

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

English & Spanish fluency mandatory
Three or more years of proven B2B SaaS experience in direct client management (renewals, account management, customer success, inside sales, or other relevant business area) working with enterprise customers
Track record of maintaining strong renewal rates to drive positive revenue outcomes
Consultative approach with an emphasis on discovery
ability to influence customer outcomes
Consistent track record of meeting or exceeding performance goals
Ability to overcome objections and mitigate commercial risk within accounts
Demonstrated ability to prioritize and manage your time amidst the competing priorities of a high growth business

Job Responsibility

Deliver best in class Net Retention and Gross Retention rates, through effective communication, risk mitigation and expansion discovery
Manage a diverse portfolio of MidMarket & Enterprise customers through the contract management lifecycle
Partner with the Sales Teams on account planning to ultimately drive total book of business growth
Understand customer business priorities and current use of Atlassian product suite to optimize Atlassian’s value and discover cross-sell and upsell opportunities for the Account team
Foster relationships and collaboratively sell with Atlassian Solution Partners sales representatives
Weekly forecast your pipeline for renewal & expansion opportunities
Maintain operational excellence through multi-tasking and prioritization

What we offer

health and wellbeing resources
paid volunteer days
health coverage
wellness resources

Fulltime

Institutional Sales Manager - Europe

We're making the world of digital assets accessible and secure for everyone. Joi...

Location

Switzerland , Zürich

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Proven track record in sales within the crypto or traditional finance sectors (at least 8 years)
Ability to work cross-functionally with pre-sales, sales, and post-sales teams
Excellent communication and interpersonal skills, with an aptitude for building and nurturing relationships
Strategic thinker with a knack for identifying trends and customer insights
Experience in reporting to senior leadership and contributing to company-wide strategy discussions

Job Responsibility

Be responsible for driving growth of Ledger Enterprise in the EMEA region
Recognize prospect pain points, and through understanding the Ledger Enterprise product offering, advise how Ledger Enterprise can solve them
Work collaboratively with entire Sales, Marketing & Product teams
Identify new businesses and contacts through lead generation, research, and data gathering - and craft messaging to drive prospects to our website, conferences, and webinars
Contribute to sales goals aligned with the broader company objectives by engaging in negotiations and sales pitches
Foster close relationships with other sales personnel to fuel team success and professional growth
Serve as the voice of the customer, delivering insightful feedback to the product team to guide product enhancements and innovation

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Frequent social events, snacks and drinks in our Holborn office
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: 28 days of paid leave per year, in addition to national holidays
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Customer Success Lead - Western Europe

As the Customer Success Lead you’ll lead a team of experienced Customer Success ...

Location

Germany

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Success or post-sales roles within SaaS, ideally some of this with accounts in Western Europe
Deep understanding and experience successfully managing customer relationships within the Western Europe region
Demonstrated technical acumen with the ability to upskill and enable the team — fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes
5+ years of direct people leadership experience — managing CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact
Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios
Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management
Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment)
Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes
Strong builder mindset - you thrive in building from scratch, redefining processes and playbooks, and operating with an AI-first mindset
Language requirements: In addition to English, must speak either German or French

Job Responsibility

Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals
Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices
Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities
Set strategic direction for the team, aligning customer success initiatives with company goals and market trends
Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency
Design and implement repeatable playbooks for renewals, upsells, and adoption
automate workflows and tools to scale team impact
Own the ongoing development and optimization of best practices for Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves
Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums
Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Customer Success

This role partners directly with customers across Western Europe to drive adopti...

Location

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Nordics region
Fluent in French and English
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Strong understanding of the Southern Europe market landscape and cultural nuances
Self-motivated and able to work independently in a remote or distributed team environment.

Job Responsibility

Partners directly with customers across Western Europe to drive adoption of the ElevenLabs platform - spanning core speech models, creative tools, and Agents
Administers onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems
Analyzes product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform
Owns commercial outcomes across a defined set of accounts
Success is measured by Gross Revenue Retention and Net Revenue Retention, with a strong emphasis on sustained multi-product adoption
Identifies expansion opportunities, drives renewals and upsells, and partners closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth.

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

Fulltime

Customer Success Manager Europe

Stravito

Location:

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 03, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Success Manager Europe

Customer Success Manager

Account Manager - Central & Western Europe

Commercial Issuing Product Manager Europe

Senior Project Manager – Inclusive Insurance Europe

Account Associate, Mid Market Renewals, Southern Europe

Institutional Sales Manager - Europe

Customer Success Lead - Western Europe

Customer Success

Customer Success Manager Europe

Stravito

Location:

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 03, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Success Manager Europe

Customer Success Manager

Account Manager - Central & Western Europe

Commercial Issuing Product Manager Europe

Senior Project Manager – Inclusive Insurance Europe

Account Associate, Mid Market Renewals, Southern Europe

Institutional Sales Manager - Europe

Customer Success Lead - Western Europe

Customer Success

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
February 03, 2026