Customer Success Manager Europe Job at Stravito

French-speaking Customer Success Manager

As a Customer Success Manager, you will have ownership of driving engagement and...

Location

United Kingdom; Netherlands; Germany; Sweden

Salary:

Not provided

Stravito

Expiration Date

Until further notice

Requirements

Previous experience as Customer Success Manager (B2B)
Customer mindset - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are
Business-orientation - constantly thinking of how to grow and scale your customer
Ability to thrive in start-up and remote-first environments
Strong interpersonal and communication skills
Fluency in English and French, both spoken and written
Must be located and have the right to work in the UK, the Netherlands, Sweden or Germany

Job Responsibility

Manage, support and develop a portfolio of enterprise customers (B2B)
Connect with stakeholders to understand and develop expertise when it comes to what drives user value and engagement
Develop the business by identifying patterns and synergies between different end-user use cases
Proactively share customer learnings and insights with the broader Stravito team
Report to the Lead Customer Success Manager for Europe
Work closely with Product, Tech & Design

What we offer

Remote-first and globally spread team
Company events a couple of times each year
Fun, collaborative environment
Zero micro-management
Encouraged to cultivate your own processes
Giving and receiving feedback for improvement
Competitive compensation package
Possibility of working with cutting-edge technology in our industry (such as GenAI)
Part of simplifying the professional lives of many

Fulltime

Customer Success Manager

As a French speaking Customer Success Manager (CSM), you will be instrumental in...

Location

United Kingdom

Salary:

Not provided

Dexory Using

Expiration Date

Until further notice

Requirements

Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company
Fluent French speaking
Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth
Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders
Comfort working with data-driven insights – able to interpret and explain high-level warehouse or operational metrics and trends
Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually
Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously
Willingness to travel frequently across the UK and Europe to support client relationships (estimated 1+ day/week)
Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems

Job Responsibility

Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process
Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly
Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits
Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones
Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention
Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs
Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered
Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies

What we offer

Private healthcare via Bupa with 24/7 medical helpline
Life insurance
Income protection
Pension: 4+% employee with option to opt into salary exchange, 5% employer
Employee Assistance Programme - mental wellbeing, financial and legal advice/support
25 holidays per year
Full meals onsite in Wallingford
Fun team events on and offsite, snacks of all kinds in the office

Fulltime

Senior VP, Customer Success UK & Europe

Location

United Kingdom , London

Salary:

Not provided

BlueRose

Expiration Date

Until further notice

Requirements

Must have 3+ years in implementation of Digital Transformation Automation projects with customers in UK and Europe
Should have more than 10 years of total experience with exposure in Sales, Pre-sales design, implementation of digital process automation
Excellent communication and presentation skills
Experience working with Enterprise Architecture
Experience working with Pega Design Architecture
Experience working with CLM-KYC Financial Service Applications, CRM Applications- PEGA
Experience working with API’s Integration, PEGA DX API, Constellation Implementation
Experience working with Agile Methodology
Experience working with Microsoft Azure, AWS services
Experience working with Data Strategy, Document Management systems

Job Responsibility

Experience in end-to-end client engagement and sales process for digital process management/ Cognitive Automation opportunities from point of origination
Expertise in Digital transformation of the application and working with stakeholders and leadership teams to help shape the organizations
Apply modern and cutting-edge user experience using DX API, constellations design principals to enterprise projects using Pega BPM tool
Having extensive experience working in IT industry with exposure in Sales, Pre-sales, design and implementation of digital process automation using low code/no Code Pega BPM platform
Also experienced with scoping and estimating Pega technical implementation with Design and development of Business Process Management (BPM) and Business Rules Engines (BRE) applications
Experience on Requirement Analysis, Design, Implementation of PRPC RUP, Agile Methodologies
Involved in all phase of software development such as presales (RFP, RFI, Bid Management, Presentation, Deal Sign-off), project management, project delivery, estimate, architecture, system analysis, design, development, coding, testing, support, maintenance and documentation
A self-motivated, goal-oriented team player

Customer Success - Strategic - Western Europe

About the role Drive strategic account management: Build and manage high-impact...

Location

France

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

7-10 years of experience in Customer Success, Account Management, or Strategic Partnerships within a fast-paced SaaS environment.
Proven success demonstrating and delivering value for customers leveraging technical or mission-critical products (ideally in AI or related technologies).
Deep experience operating with strategic accounts in the DACH market - you understand the ecosystem, challenges and nuances of of this market and can guide the rest of the GTM team on these
Strong commercial acumen with a track record of owning and exceeding renewal and expansion goals.
A builder mindset with a focus on scalable systems, operational excellence, and continuous improvement.
Exceptional communication and relationship management skills, with the ability to influence stakeholders at all levels of complex organizations.
Analytical and creative problem-solving abilities, adept at turning insights into strategic opportunities.
Fluency in English and German is essential additional languages are an asset.

Job Responsibility

Drive strategic account management: Build and manage high-impact relationships across a book of 20-30 enterprise and strategic clients, ensuring alignment between customer objectives and product strategy.
Accelerate customer value: Lead onboarding and long-term adoption initiatives across multiple products, ensuring customers achieve meaningful and measurable outcomes.
Drive multi-product adoption: Analyze customer usage and engagement across our product suite to identify opportunities for increasing adoption, deepening integration, and maximizing customer value across our customers business
Own commercial outcomes: Manage renewals and expansions across your portfolio, owning key metrics such as Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and new product expansion while also contributing to overall company growth targets.
Shape the CS organization: Partner with CS Leadership and cross-functionally with Engineering, Sales, and other cross functional teams to refine processes, develop scalable solutions, and define best practices that enhance the customer experience.
Champion customer success excellence: Act as the voice of the customer internally, influencing roadmap priorities and ensuring long-term partnership success.

What we offer

Innovative culture
Growth paths
Learning & development: annual discretionary stipend
Social travel: annual discretionary stipend
Annual company offsite
Co-working: monthly co-working stipend

Fulltime

Customer Success - Central Eastern Europe

This role partners directly with enterprise customers across Central and Eastern...

Location

Poland

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

7+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the CEE region
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals. This is a commercial role
Strong understanding of the CEE market landscape and cultural nuances
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Strong builder mindset. You’re passionate about identifying problems and proactively coming up with solutions, especially when it increases efficiency and speed via AI tools
Fluent in Polish and English

Job Responsibility

Administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems
Analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform
Own commercial outcomes across a defined set of accounts, measured by Net Revenue Retention and New Product Expansion
Identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth

What we offer

Innovative culture
Growth paths
Learning & development annual discretionary stipend
Social travel annual discretionary stipend
Annual company offsite
Co-working monthly stipend

Fulltime

Customer Success - Scale - Western Europe

This role partners directly with rapidly growing customers across EMEA to drive ...

Location

United Kingdom

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

3-5 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the EMEA region
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals at scale
Strong automation first mindset - you thrive in delivering a digital customer journey across 150+ accounts and finding ways to personalize at scale
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Strong understanding of the EMEA market landscape and cultural nuances
Self-motivated and able to work independently in a remote or distributed team environment
Fluency in English and German or French is required

Job Responsibility

Partner directly with rapidly growing customers across EMEA to drive adoption of the ElevenLabs platform
Administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems
Analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value
Own commercial outcomes across a defined portfolio of approximately 80 accounts
Identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth

What we offer

Innovative culture
Growth paths
Learning & development through an annual discretionary stipend
Social travel through an annual discretionary stipend
Annual company offsite
Co-working stipend

Fulltime

Customer Success Lead - Western Europe

As the Customer Success Lead you’ll lead a team of experienced Customer Success ...

Location

Germany

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Success or post-sales roles within SaaS, ideally some of this with accounts in Western Europe
Deep understanding and experience successfully managing customer relationships within the Western Europe region
Demonstrated technical acumen with the ability to upskill and enable the team — fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes
5+ years of direct people leadership experience — managing CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact
Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios
Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management
Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment)
Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes
Strong builder mindset - you thrive in building from scratch, redefining processes and playbooks, and operating with an AI-first mindset
Language requirements: In addition to English, must speak either German or French

Job Responsibility

Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals
Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices
Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities
Set strategic direction for the team, aligning customer success initiatives with company goals and market trends
Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency
Design and implement repeatable playbooks for renewals, upsells, and adoption
automate workflows and tools to scale team impact
Own the ongoing development and optimization of best practices for Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves
Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums
Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Director of Customer Success

We are looking for a Director of Customer Success to manage our Corporate, Campu...

Location

United Kingdom , London

Salary:

Not provided

Coursera

Expiration Date

Until further notice

Requirements

10+ years of Customer Success experience
2-5+ years of experience leading Customer Success or Sales teams
Proven experience in driving revenue performance (retention and growth)
Excellent communication skills with the ability to articulate a vision and strategy to motivate teams and influence customer outcomes
Strong executive presence with ability to develop deep C-suite relationships incl. within complex accounts
Analytical problem-solving skills to assess customer performance and define strategies to influence customer health
Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments

Job Responsibility

Drive customer success strategy and methodology for the region including customer health performance, success planning, business reviews, adoption playbooks and more
Hire, develop and retain a team of high performing Customer Success Managers, including at senior levels
Represent Coursera as an executive sponsor and build relationships with key customers, including traveling to on-site customer meetings and Executive Business Reviews (EBRs) across Europe
Collect product feedback and influence the product roadmap and go-to-market strategy
Manage and/or own key aspects of customer advocacy such as customer advisory boards

Fulltime

Select Country

Customer Success Manager Europe

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Customer Success Manager Europe

French-speaking Customer Success Manager

Customer Success Manager

Senior VP, Customer Success UK & Europe

Customer Success - Strategic - Western Europe

Customer Success - Central Eastern Europe

Customer Success - Scale - Western Europe

Customer Success Lead - Western Europe

Director of Customer Success

Our AI answers in your language