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Customer Success Manager, Enterprise

airwallex.com Logo

Airwallex

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Location:
Malaysia , Kuala Lumpur

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In line with the company’s market strategy, achieve growth targets for cross-border payment business, take responsibility for in-depth maintenance of cross-border market clients, and explore clients’ scenario-based potential needs in the field of cross-border finance. Regularly follow up on merchants’ daily cross-border payment transactions, and understand and report on merchants’ operational status. Keep abreast of industry policies, trends, and relevant risk control and compliance requirements to promote the development of cross-border business. Collaborate with product, R&D, and other teams to collect, organize, and analyze market information, and provide timely feedback and suggestions.

Job Responsibility:

  • Efficiently and promptly resolve client issues, including but not limited to: pricing configuration, KYC/KYB, transaction monitoring, etc
  • Act as an expert to provide support in data analysis and optimization to promote clients’ business development
  • Maintain client relationships and explore new business opportunities
  • Drive the optimization or innovation of products, features, and processes

Requirements:

  • Strong educational background
  • Korean & English is a must and Mandarin is preferred
  • 3–5 years of relevant industry experience, with preference given to candidates who have experience serving large enterprises
  • Detail-oriented, results-driven, with strong communication skills and logical thinking
  • Possess business acumen, able to proactively identify client needs and pain points, and explore business opportunities
  • Strong language expression skills both internally and externally, with strong capabilities in information and data collection, data analysis, and data sensitivity
  • Proactive, passionate, team-oriented, with strong learning ability and resilience under pressure

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
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