Customer Success Manager, Enterprise Job at Airwallex (Kuala Lumpur)

Customer Success Manager, Enterprise

This role requires a seasoned Customer Success Manager to grow our relationships...

Location

United States , Austin

Salary:

Not provided

Qualia

Expiration Date

Until further notice

Requirements

3+ years of experience in Customer Success Management (CSM), or comparable experience within the Title & Escrow industry, ideally with hands-on exposure to Qualia
Significant experience in enterprise and strategic account management or direct sales
Experience owning, delighting, and growing top accounts
Ability to drive revenue from top accounts through a consultative, relationship-driven sales approach
Good listener who can understand customer needs and communicate Qualia's value proposition
Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently exceeding quota
Experience with Salesforce preferred
Ability to get into the weeds and solve problems independently
Strong team player but still a self-starter
Thrives in a multi-tasking environment and can adjust priorities on-the-fly

Job Responsibility

Develop our enterprise accounts into our highest value customers who are strong advocates and promoters of our software
Quarterback complex software implementations for top accounts
Work closely with our onboarding team to develop strong relationships from the beginning and post-graduation
Help design processes, structures, and tools to effectively scale account management best practices
Provide day-to-day guidance and support to managed accounts
Massively expanding customer value by working closely with customer sales teams
Collaborate with the Product team to improve the experience for Qualia users on products sold

What we offer

Comprehensive health plans
401k program
Commuter benefits
Professional development
Parental leave
Flexible time off policy
Robust online onboarding program
Biweekly all hands meetings
Variety of internal virtual events

Customer Success Manager, Enterprise

As an Enterprise Customer Success Manager (CSM), you will own a portfolio of ~12...

Location

United States

Salary:

Not provided

Clutch

Expiration Date

Until further notice

Requirements

5+ years of experience as Customer Success Manager or other customer-facing role in a fast-paced environment, preferably in SaaS and/or Fintech or consulting
Willingness to travel up to 15 percent for QBRs, onboarding workshops, and executive meetings
Proven success managing a portfolio of mid-market B2B accounts (about 10 to 20 accounts)
Executive presence and ability to guide senior stakeholders through onboarding and strategic reviews
Resilience and adaptability when working with fragmented or less mature customer organizations
Bias to action and ownership mindset, able to move initiatives forward in ambiguous environments while respecting process
Commercial acumen with experience identifying and driving expansion opportunities
Data fluency, with the ability to interpret customer and operational data, identify trends, and deliver insights that shape strategy and outcomes
Strong collaboration skills with a track record of working cross-functionally, especially with product, to deliver customer outcomes
Technical fluency and ability to translate product capabilities into business value

Job Responsibility

Take ownership of a portfolio of 12–15 accounts, including several large customers in active onboarding
Build relationships with executive sponsors and key day-to-day contacts
Lead the executive onboarding portion of implementations, ensuring stakeholders are aligned on goals and success measures
Support adoption of core product capabilities and begin spotting areas for future expansion
Successfully complete onboarding for your in-flight customers and transition them into post-implementation success management
Establish “3 wide, 3 deep” relationships across your accounts
Partner with internal teams (product, support, implementation) to solve customer challenges and influence roadmap priorities
Lead high-impact QBRs/EBRs (onsite & virtual) with executive stakeholders, supported by data-driven insights into customer performance and opportunities
Progress 4–5 qualified expansion opportunities, together with our Account Executives
Use customer data to surface actionable insights that drive adoption and executive alignment

What we offer

Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly
Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas
Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation
Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package
Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials
Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working
Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans

Fulltime

Customer Success Manager, Enterprise

The Customer Success Manager role is a key commercial operations role at Airwall...

Location

United States , San Francisco

Salary:

100000.00 - 140000.00 USD / Year

Airwallex

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer success, operations or account management with enterprise clients
Experience in banking or fintech and specifically payments is desirable
Experience using any of the following tools: Google Suite, Salesforce CRM, Sequel, Google Looker, Zendesk
You are a relationship builder
You can speak to anyone – you should have exceptional communication skills
You are detail obsessed
You are technically minded and have prior experience working in an organization delivering SaaS or technical solutions to clients

Job Responsibility

Manage internal operational steps to onboard a client including pricing configuration, client vendor onboarding forms, validating feature configuration pre-launch
Project manage the implementation of new features across the accounts you support
Serve as the escalation point for a customer on any support or technical issues and work closely with Sales, Account Management, Support, Billing, and other Technical teams to ensure resolution
Monitor usage, SLA adherence, failure rates and consult with client and account manager on best practices to improve metrics and success overall
Develop expertise in the product capabilities and leverage that knowledge to understand issues and potential paths to resolve
Ensure client invoices are correctly generated, sent and received by client including additional reporting if necessary
Ensure the best customer experience through proactive identification of issues, proposing solutions and timely communication to acknowledge and keep them informed

What we offer

Offers Equity
Offers Bonus
Medical, dental, and vision insurance
401(k) plan
Short-term and long-term disability
Basic life insurance
Well-being benefits
20 paid days of vacation
12 paid days of company holidays in a calendar year

Fulltime

Customer Success Manager, Enterprise

Fourth is seeking a Customer Success Manager - Enterprise to report to our Senio...

Location

United States , Austin

Salary:

Not provided

HotSchedules Corporate

Expiration Date

Until further notice

Requirements

Ability to effectively implement account management and customer success strategies
Proven track record of consistently exceeding subscription revenue targets and renewal negotiation experience
Experience working with C-level executives
Strong presentation, communication, prioritization, and negotiation skills
Excellent interpersonal and leadership skills
Proven team player
Strongly prefer experience in sales, operations and/or support for either the Entertainment, Restaurant, or Retail Technology Space
Bachelor's degree strongly preferred
3+ recent years of experience as a hands-on Customer Success Manager for a SaaS company
Experience managing enterprise accounts

Job Responsibility

Responsible for overall revenue retention within your portfolio of accounts
Attain/Exceed revenue goals through contract renewals and identifying/qualifying upsell/cross sell opportunities within your portfolio
Establish and maintain executive level relationships within your portfolio
Develop and execute account objectives including negotiation of contract pricing and terms & conditions that align with Fourth standards
Manage all aspects of the customer success process. This will require a level of project management experience to ensure successful rollouts of the full suite of Fourth products
Be a customer advocate. Communicate customer feedback and product requirements back to key stakeholders
Conduct Frequent Business Reviews, often to a C-level audience.
Support marketing efforts including soliciting customer testimonials and securing customer participation in company events
Handle support escalations as needed

What we offer

Unlimited PTO
Medical, Dental, Vision Insurance
401k Match
Parental Leave
Laptop and equipment

Senior Manager, Customer Success (Enterprise Legal)

Everlaw is seeking an experienced Sr. Manager of Customer Success that meaningfu...

Location

United States , Oakland, CA or New York, NY

Salary:

163000.00 - 207000.00 USD / Year

Everlaw

Expiration Date

Until further notice

Requirements

At least 4 years of experience leading Customer Success or post‑sales teams in a SaaS environment, including direct people management, owning a book of business, and driving retention, expansion, and customer ROI
Strategic operator who can define a clear vision, translate it into concrete plans and goals, and adjust quickly based on data, risks, and changing customer needs
Strong people leader who develops talent to work largely autonomously: coaches, delegates thoughtfully, practices situational leadership, and provides direct, timely feedback while holding team accountable
Champion diversity, equity, inclusion, and belonging in how you lead, make decisions, and build teams
Role model Everlaw’s standards and values, including in‑office expectations, meeting engagement, and cross‑functional collaboration, and bring unwavering integrity
Communicate with clarity, confidence and influence in writing, in presentations, and in conversation, proactively managing up and across to share status, surface risks, and build alignment
Deeply customer‑centric: build credible, trusted, long‑term relationships, partner strategically to understand requirements, and proactively drive value, outcomes, and adoption
Consistently drive results, using data and insight to prioritize, make decisions, and execute in service of Everlaw’s growth and customers’ success
Critical and innovative thinker who isn’t afraid to move quickly on customer and stakeholder expectations, while maintaining a thoughtful plan of action and clear rationale behind decisions

Job Responsibility

Lead a team of 7-8 Customer Success Managers and Customer Success Associates
Develop a Customer Success roadmap for the Legal Enterprise segment, and then secure team enablement and implement processes to deliver the required outcomes
Create long-lasting, deep and strategic relationships with customers
Identify, track, innovate and deliver on customer metrics including case growth rate (NCR), net dollar retention (ARR), customer success qualified leads (CSQLs) and Moments that Matter (MtM) call to actions (CTAs)
Develop a strong relationship with Product and Engineering teams to drive product improvements from customer and team feedback
Autonomously collaborate cross-functionally to design and improve processes and drive an industry-leading customer experience
Inspire, enable and develop your team to be Trusted Advisors and strategic workflow consultants

What we offer

Equity program
401(k) retirement plan with company matching
Health, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave and approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays
Membership to Modern Health to help employees prioritize mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance
Monthly home internet reimbursement

Fulltime

Senior Manager, Customer Success (Enterprise Legal)

Everlaw is seeking an experienced Sr. Manager of Customer Success that meaningfu...

Location

United States , Oakland; New York

Salary:

163000.00 - 207000.00 USD / Year

Everlaw

Expiration Date

Until further notice

Requirements

At least 4 years of experience leading Customer Success or post‑sales teams in a SaaS environment, including direct people management, owning a book of business, and driving retention, expansion, and customer ROI
Strategic operator who can define a clear vision for your segment, translate it into concrete plans and goals, and adjust quickly based on data, risks, and changing customer needs
Strong people leader who develops talent to work largely autonomously: you coach, delegate thoughtfully, practice situational leadership, and provide direct, timely feedback while holding your team accountable to commitments to customers, Customer Success, and Everlaw
Champion diversity, equity, inclusion, and belonging in how you lead, make decisions, and build teams, ensuring every person has fair opportunities, feels welcomed, and is respected
Role model Everlaw’s standards and values, including in‑office expectations, meeting engagement, and cross‑functional collaboration, and you bring unwavering integrity to how you show up for your team and customers
Communicate with clarity, confidence and influence in writing, in presentations, and in conversation, proactively managing up and across to share status, surface risks, and build alignment with stakeholders
Deeply customer‑centric: you build credible, trusted, long‑term relationships, partner strategically to understand requirements, and proactively drive value, outcomes, and adoption across your portfolio
Consistently drive results, using data and insight to prioritize, make decisions, and execute in service of Everlaw’s growth and your customers’ success
Critical and innovative thinker who isn’t afraid to move quickly on customer and stakeholder expectations, while maintaining a thoughtful plan of action and clear rationale behind your decisions

Job Responsibility

Lead a team of Customer Success Managers and Customer Success Associates responsible for the entire post-sale client experience in our Legal Enterprise segment
Develop a team that provides an industry leading customer experience by partnering with clients on the segment-specific best practices for using Everlaw within their technology stack, managing escalations, and helping customers realize the full value of their investment in Everlaw
Deeply collaborate across the company, partnering with Sales, Business Development, Product, Engineering, Finance, Marketing and the rest of the Customer Experience organization (including Support and User Education) to ensure a value-driven user experience
Build, coach and manage a team of 7-8 Customer Success Managers and Customer Success Associates who are workflow experts, driving adoption and value through trusted partnership
Lead meaningful one-on-ones with your team, providing actionable guidance, thoughtful feedback, and supporting individual career growth goals
Develop a Customer Success roadmap for the Legal Enterprise segment, and then secure team enablement and implement processes to deliver the required outcomes
Create long-lasting, deep and strategic relationships with customers
Identify, track, innovate and deliver on customer metrics including case growth rate (NCR), net dollar retention (ARR), customer success qualified leads (CSQLs) and Moments that Matter (MtM) call to actions (CTAs)
Develop a strong relationship with Product and Engineering teams to drive product improvements from customer and team feedback
Autonomously collaborate cross-functionally to design and improve processes and drive an industry-leading customer experience

What we offer

Medical, dental, and vision
Wellness program
Paid parental leave
Professional development
Fully stocked kitchen
Equity program
401(k) retirement plan with company matching
Flexible Spending Accounts for health and dependent care expenses
Approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays

Fulltime

Senior Manager, Customer Success - Enterprise

As the Senior Manager of Customer Success on our Enterprise team, you will overs...

Location

United States; Canada

Salary:

Not provided

Deel

Expiration Date

Until further notice

Requirements

7+ years of experience in multi-country payroll working with Fortune 500 organizations
5+ years of experience in customer success leadership or a related field
Demonstrated ability to develop and execute large-scale change management strategies
Adept in configuring and managing Workday integrations with multi-country global payroll systems
Willingness to get into the weeds to solve problems
A reliable, motivated self-starter with a passionate growth mentality
Have a solid track record of achievement

Job Responsibility

Strategic Leadership: Develop and execute advanced strategies for customer success
Team Development: Build, mentor, and lead teams of Customer Success Managers
High-Level Client Engagement: Cultivate relationships with key stakeholders
Innovation and Improvement: Leverage insights from customer data to drive product and service enhancements
Operational Excellence: Streamline processes and systems to improve efficiency and customer experience

What we offer

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

Fulltime

Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at CyberArk, you will use your skillse...

Location

Netherlands , Nieuw-Amsterdam

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

3+ years in a Customer Success, Sales Engineer, Account Management, or similar role
Excellent communication and interpersonal skills
ability to build relationships at multiple levels and to work cross the organization to deliver best results for customers and CyberArk
Experience working with large enterprise customers (Executive level, CXO)
Experience building and maintaining relationships, with a goal to mitigate customer churn and drive successful and renewals
Knowledge of enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
Strong experience with Windows/Active Directory administration, knowledge of UNIX/Linux, databases
Cloud technologies such as AWS, Azure, GCP a plus
Installing and support enterprise software on Windows and UNIX platforms
An understanding of security concepts and the development of security roles within organizations

Job Responsibility

Establish a trusted adviser relationship with your customers and drive key relationships
Understand CyberArk products, their features, functions and understand how they can be used to address customers security concerns
Work closely with the customer to create, define and review success criteria
Conduct Quarterly business reviews to ensure successful outcomes are being achieved from CyberArk solutions
Monitor customer support tickets to ensure SLAs are met
Track product adoption to ensure high retention rates
Define success plan for at-risk customers and execute in collaboration with functional team
Work closely with sales team on contract renewal, upsell, and cross-sell opportunities
Ability to manage complex customer relationships that may extend across multiple products and regions

What we offer

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed
Palo Alto Networks is an equal opportunity employer
We are committed to providing reasonable accommodations for all qualified individuals with a disability

Fulltime

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Customer Success Manager, Enterprise

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