Customer Success Manager (Enterprise Legal) Job at Everlaw (New York City)

Enterprise Customer Success Manager

Fullpath is an AI-first tech company in the automotive space with hubs across th...

Location

United States

Salary:

80000.00 - 88000.00 USD / Year

Fullpath

Expiration Date

Until further notice

Requirements

Must have experience working with Enterprise-level Automotive customers such as large dealer groups or OEMs
Experience in digital advertising with Google AdWords and Facebook Advertising
High level of competency working with data to drive business focus and decision-making
Ability to build and implement follow-up processes
Experience working with CRM systems
Independent problem-solving skills and adaptivity to change
Excellent verbal and written communication skills
Strong work ethic and high energy levels
Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role

Job Responsibility

Building the front-line relationship for our customers (dealerships) and liaising with external and internal stakeholders as needed
Executing a framework to communicate ROI proactively - identifying risks and minimize churn
Analyzing our customers' performance based on data and working with the customers to optimize success
Influencing our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
Collaborating with cross-functional teams to develop plans that meet the needs of our customers and optimizing revenue opportunities
Understanding our customers’ business models and industries to best position adaptive insights to support their business goals

What we offer

Medical
Dental
Vision
Disability
Life/AD&D
EAP
15 vacation days per year to start
80 hours of sick leave
12 paid holidays
paid parental leave

Fulltime

Client Success Manager, Providers

The Client Success Manager (CSM) is a seasoned, customer-obsessed professional r...

Location

United States

Salary:

138000.00 - 168000.00 USD / Year

Big Health

Expiration Date

Until further notice

Requirements

8+ years in Client Success, Account Management, or Consulting with significant ownership of large, complex healthcare accounts and a strong record of retention and expansion
Bachelor’s degree required
MBA/MPH or relevant graduate degree preferred
Deep familiarity with healthcare operations and change management within regulated environments required
Excellent organizational and time-management skills
disciplined risk/issue management and deadline accountability
Exceptional communication and interpersonal skills with demonstrated executive presence
able to build and sustain strong relationships across clinical, operational, and executive stakeholders
Analytical fluency and the ability to translate utilization and outcomes data into credible ROI narratives
Experience collaborating cross-functionally and coordinating complex programs

Job Responsibility

Manage strategic, complex, and enterprise healthcare customers and develop account plans with clear goals, risks, and growth strategies (renewal, expansion, multi-site/service line scale)
Build relationships with clinical, operational, IT, revenue cycle, contracting, finance, and executive sponsors
run executive business reviews (JOCs/QBRs) that align on outcomes and next-best actions
Drive onboarding across complex environments, ensuring adoption targets and value realization are met against success criteria
Standardize and improve CS playbooks
Synthesize learnings across accounts to inform repeatable approaches, internal processes, and continuous improvement
Lead cross-functional workstreams across Marketing, Sales, Implementation, Clinical, Product, Market Access, and Legal to support the delivery of positive program outcomes, on time and in scope. Proactively identify and mitigate risks and issues
Partner with teams on renewal and expansion strategy
contribute to SOWs, amendments, and forecasting
Provide timely updates and executive-ready summaries to senior leadership and customer sponsors

What we offer

generous vacation policy
professional development fund
flexible working arrangements
stock options

Fulltime

Enterprise Account Manager

As an Enterprise Account Manager, you will play a crucial role in fostering and ...

Location

India , Mumbai

Salary:

Not provided

BASIC/DEPT®

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, Marketing, or a related field
Proven experience as an Account Manager or in a similar client-facing role within the IT industry
Strong understanding of IT products, services, and solutions
Excellent communication, negotiation, and interpersonal skills
Ability to work collaboratively in a cross-functional team environment
Results-oriented with a focus on achieving account targets and customer satisfaction

Job Responsibility

Build and maintain strong, long-lasting relationships with enterprise-level clients
Understand clients' business goals and challenges to align our services with their needs
Act as the main point of contact and advocate for clients within the organization
Ensure client retention and satisfaction through proactive communication and issue resolution
Identify opportunities for upselling and cross-selling additional services
Collaborate with internal teams to create customized solutions that address clients' evolving requirements
Develop account plans and strategies to achieve targets
Stay informed about industry trends, market conditions, and competitors to provide valuable insights to clients
Work closely with sales, marketing, project management, development, support teams to deliver comprehensive solutions and support to clients
Communicate client feedback to internal teams for continuous improvement

Senior Manager, Customer Success (Enterprise Legal)

Everlaw is seeking an experienced Sr. Manager of Customer Success that meaningfu...

Location

United States , Oakland; New York

Salary:

163000.00 - 207000.00 USD / Year

Everlaw

Expiration Date

Until further notice

Requirements

At least 4 years of experience leading Customer Success or post‑sales teams in a SaaS environment, including direct people management, owning a book of business, and driving retention, expansion, and customer ROI
Strategic operator who can define a clear vision for your segment, translate it into concrete plans and goals, and adjust quickly based on data, risks, and changing customer needs
Strong people leader who develops talent to work largely autonomously: you coach, delegate thoughtfully, practice situational leadership, and provide direct, timely feedback while holding your team accountable to commitments to customers, Customer Success, and Everlaw
Champion diversity, equity, inclusion, and belonging in how you lead, make decisions, and build teams, ensuring every person has fair opportunities, feels welcomed, and is respected
Role model Everlaw’s standards and values, including in‑office expectations, meeting engagement, and cross‑functional collaboration, and you bring unwavering integrity to how you show up for your team and customers
Communicate with clarity, confidence and influence in writing, in presentations, and in conversation, proactively managing up and across to share status, surface risks, and build alignment with stakeholders
Deeply customer‑centric: you build credible, trusted, long‑term relationships, partner strategically to understand requirements, and proactively drive value, outcomes, and adoption across your portfolio
Consistently drive results, using data and insight to prioritize, make decisions, and execute in service of Everlaw’s growth and your customers’ success
Critical and innovative thinker who isn’t afraid to move quickly on customer and stakeholder expectations, while maintaining a thoughtful plan of action and clear rationale behind your decisions

Job Responsibility

Lead a team of Customer Success Managers and Customer Success Associates responsible for the entire post-sale client experience in our Legal Enterprise segment
Develop a team that provides an industry leading customer experience by partnering with clients on the segment-specific best practices for using Everlaw within their technology stack, managing escalations, and helping customers realize the full value of their investment in Everlaw
Deeply collaborate across the company, partnering with Sales, Business Development, Product, Engineering, Finance, Marketing and the rest of the Customer Experience organization (including Support and User Education) to ensure a value-driven user experience
Build, coach and manage a team of 7-8 Customer Success Managers and Customer Success Associates who are workflow experts, driving adoption and value through trusted partnership
Lead meaningful one-on-ones with your team, providing actionable guidance, thoughtful feedback, and supporting individual career growth goals
Develop a Customer Success roadmap for the Legal Enterprise segment, and then secure team enablement and implement processes to deliver the required outcomes
Create long-lasting, deep and strategic relationships with customers
Identify, track, innovate and deliver on customer metrics including case growth rate (NCR), net dollar retention (ARR), customer success qualified leads (CSQLs) and Moments that Matter (MtM) call to actions (CTAs)
Develop a strong relationship with Product and Engineering teams to drive product improvements from customer and team feedback
Autonomously collaborate cross-functionally to design and improve processes and drive an industry-leading customer experience

What we offer

Medical, dental, and vision
Wellness program
Paid parental leave
Professional development
Fully stocked kitchen
Equity program
401(k) retirement plan with company matching
Flexible Spending Accounts for health and dependent care expenses
Approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays

Fulltime

Technical Account Manager

As a Sr. Technical Account Manager (TAM), you’ll be responsible for planning and...

Location

Japan

Salary:

Not provided

Wiz

Expiration Date

Until further notice

Requirements

7+ years of experience in technical customer facing roles (e.g., Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer)
Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred
Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them
Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution
Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
B.S. in Computer Science, Engineering, or similar field, or equivalent experience
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship

Job Responsibility

Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence
Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams
Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform
Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction
Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives
Measure customers’ achievement of these key performance indicators and report those both internally and externally
Identify and address technical issues to ensure high levels of customer satisfaction
Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently
Advocate for customer needs across various departments (product management, support, ...)
Offer insights regarding the availability of new features in Wiz

Senior Manager, Customer Success (Enterprise Legal)

Everlaw is seeking an experienced Sr. Manager of Customer Success that meaningfu...

Location

United States , Oakland, CA or New York, NY

Salary:

163000.00 - 207000.00 USD / Year

Everlaw

Expiration Date

Until further notice

Requirements

At least 4 years of experience leading Customer Success or post‑sales teams in a SaaS environment, including direct people management, owning a book of business, and driving retention, expansion, and customer ROI
Strategic operator who can define a clear vision, translate it into concrete plans and goals, and adjust quickly based on data, risks, and changing customer needs
Strong people leader who develops talent to work largely autonomously: coaches, delegates thoughtfully, practices situational leadership, and provides direct, timely feedback while holding team accountable
Champion diversity, equity, inclusion, and belonging in how you lead, make decisions, and build teams
Role model Everlaw’s standards and values, including in‑office expectations, meeting engagement, and cross‑functional collaboration, and bring unwavering integrity
Communicate with clarity, confidence and influence in writing, in presentations, and in conversation, proactively managing up and across to share status, surface risks, and build alignment
Deeply customer‑centric: build credible, trusted, long‑term relationships, partner strategically to understand requirements, and proactively drive value, outcomes, and adoption
Consistently drive results, using data and insight to prioritize, make decisions, and execute in service of Everlaw’s growth and customers’ success
Critical and innovative thinker who isn’t afraid to move quickly on customer and stakeholder expectations, while maintaining a thoughtful plan of action and clear rationale behind decisions

Job Responsibility

Lead a team of 7-8 Customer Success Managers and Customer Success Associates
Develop a Customer Success roadmap for the Legal Enterprise segment, and then secure team enablement and implement processes to deliver the required outcomes
Create long-lasting, deep and strategic relationships with customers
Identify, track, innovate and deliver on customer metrics including case growth rate (NCR), net dollar retention (ARR), customer success qualified leads (CSQLs) and Moments that Matter (MtM) call to actions (CTAs)
Develop a strong relationship with Product and Engineering teams to drive product improvements from customer and team feedback
Autonomously collaborate cross-functionally to design and improve processes and drive an industry-leading customer experience
Inspire, enable and develop your team to be Trusted Advisors and strategic workflow consultants

What we offer

Equity program
401(k) retirement plan with company matching
Health, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave and approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays
Membership to Modern Health to help employees prioritize mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance
Monthly home internet reimbursement

Fulltime

Client Partner, Enterprise Sales

Are you excited about using technology to solve business challenges? Join T-Mobi...

Location

United States , Cincinnati

Salary:

101700.00 - 183480.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
Bachelor's Degree Or equivalent experience (Required)
4-7 years 5+ years' experience selling into Enterprise clients (3K+ employees) (Required)
7-10 years 7 years business sales experience with an established track record of successful acquisition sales, opportunity creation and closure within an enterprise customer base
5 years of that experience must be in technology, software, or telecom strategic solution sales (Required)
Enterprise Sales: Deep understanding of technology and business strategies to tailor solutions that meet client needs effectively at an Enterprise level. (Required)
Strategic Account Planning: Demonstration of their contribution in account planning and execution of those plans' efforts (Required)
Account Management Effective at managing account relationships, financial outcomes (reducing churn, additional of GAs, etc.), neutralizing detractors and managing multiple sales programs and opportunity life cycle. (Required)
Customer Relationship Management (CRM) Builds and maintains effective long-term relationships with a defined customer base to ensure a high level of satisfaction and increase revenues. Identifies, develops and typically closes new sales opportunities. (Required)
Prospecting Ability to assess potential customers to determine if they are a good fit for our products or services, ensuring that sales efforts are focused on leads with the highest likelihood of conversion. This also includes evaluating factors such as budget, authority, need, and timeline to prioritize and engage the most promising prospects. (Required)

Job Responsibility

Sales strategy development: Creating tailored sales strategies to meet the unique goals of each Enterprise client within portfolio and accelerate with cross-functional partner execution.
Account growth & expansion: Curating long-term relationships with key decision makers and influencers within each client (including C-level executives and others throughout various lines of business), generating and closing new sales opportunities within assigned account base, which may include existing clients as well as new clients not currently doing business with TMUS today.
Enable client satisfaction: Leading a world-class, differentiated experience that T-Mobile clients will want to continue their growth with
Product capabilities consultation: Position T-Mobile product capabilities to potential and existing clients that align to and help them enable their business goals
Negotiation and Closing: Manage complex contract negotiations and close large, high value deals with enterprise clients
Sales reporting & forecasting: Maintain accurate record of interactions, sales progress and provide accurate sales forecasts and performance reports to leadership

What we offer

medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance
mobile service & home internet discounts, pet insurance, and access to commuter and transit programs

Fulltime

Client Partner, Enterprise Sales

Are you excited about using technology to solve business challenges? Join T-Mobi...

Location

United States , Remote - Use Home Address, Various, Ohio, 45202; 7477 Alta View Blvd, Worthington, Ohio, 43085

Salary:

101700.00 - 183480.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
Bachelor's Degree Or equivalent experience (Required)
4-7 years 5+ years' experience selling into Enterprise clients (3K+ employees) (Required)
7-10 years 7 years business sales experience with an established track record of successful acquisition sales, opportunity creation and closure within an enterprise customer base
5 years of that experience must be in technology, software, or telecom strategic solution sales (Required)
Enterprise Sales: Deep understanding of technology and business strategies to tailor solutions that meet client needs effectively at an Enterprise level. (Required)
Strategic Account Planning: Demonstration of their contribution in account planning and execution of those plans' efforts (Required)
Account Management Effective at managing account relationships, financial outcomes (reducing churn, additional of GAs, etc.), neutralizing detractors and managing multiple sales programs and opportunity life cycle. (Required)
Customer Relationship Management (CRM) Builds and maintains effective long-term relationships with a defined customer base to ensure a high level of satisfaction and increase revenues. Identifies, develops and typically closes new sales opportunities. (Required)
Prospecting Ability to assess potential customers to determine if they are a good fit for our products or services, ensuring that sales efforts are focused on leads with the highest likelihood of conversion. This also includes evaluating factors such as budget, authority, need, and timeline to prioritize and engage the most promising prospects. (Required)

Job Responsibility

Sales strategy development: Creating tailored sales strategies to meet the unique goals of each Enterprise client within portfolio and accelerate with cross-functional partner execution.
Account growth & expansion: Curating long-term relationships with key decision makers and influencers within each client (including C-level executives and others throughout various lines of business), generating and closing new sales opportunities within assigned account base, which may include existing clients as well as new clients not currently doing business with TMUS today.
Enable client satisfaction: Leading a world-class, differentiated experience that T-Mobile clients will want to continue their growth with
Product capabilities consultation: Position T-Mobile product capabilities to potential and existing clients that align to and help them enable their business goals
Negotiation and Closing: Manage complex contract negotiations and close large, high value deals with enterprise clients
Sales reporting & forecasting: Maintain accurate record of interactions, sales progress and provide accurate sales forecasts and performance reports to leadership

What we offer

medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance
mobile service & home internet discounts, pet insurance, and access to commuter and transit programs

Fulltime

Customer Success Manager (Enterprise Legal)

Everlaw

Location:
United States , New York City ▼
Oakland

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 16, 2026

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