CrawlJobs Logo

Customer Success Manager, Enterprise Accounts

dialpad.com Logo

Dialpad

Location Icon

Location:
United States , Austin ▼

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As a Customer Success Manager, Enterprise Accounts, you’ll play an essential role in assisting our customers through their entire Dialpad journey - from start to finish. You’ll work closely with Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal.

Job Responsibility:

  • Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
  • Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights
  • Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs
  • Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution

Requirements:

  • 8+ years of relevant experience working at a SaaS company
  • Experience working with and general knowledge of Telecommunications and Contact Center space (UcaaS/CcaaS)
  • Experience and comfort interacting with and influencing C-level executives
  • Referenceable experience in working with large Enterprise customers
  • Strong presentation, meeting facilitation, and written communication skills
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
  • Ability to work cross departmentally
  • Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes
  • Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness
  • Willingness to travel to customer locations
What we offer:
  • competitive benefits and perks
  • robust training program
  • offices designed to be inclusive, offering a vibrant environment to cultivate collaboration and connection
  • exceptional culture, recognized repeatedly as a certified Great Place to Work

Additional Information:

Job Posted:
December 29, 2025

Work Type:
On-site work
Icon
Dialpad - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Success Manager, Enterprise Accounts

Global Enterprise Account Manager

As we continue to grow, we are looking for a dynamic Global Enterprise Account M...
Location
Location
United States , Virtual
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of relevant experience driving revenue growth in an enterprise / global account role
  • 5+ years’ experience in business development / account management with a successful track record
  • Demonstrated experience managing global enterprise accounts and exceeding sales targets
  • Relevant experience in the HR consulting / leadership / L&D space
Job Responsibility
Job Responsibility
  • Take ownership of a designated portfolio of global enterprise accounts, being the main contact and building long-term partnerships
  • Understand customer needs, pain points, and goals to position EZRA’s digital coaching solutions, addressing their unique challenges and delivering value
  • Identify new business opportunities within your account portfolio and prospect, encouraging existing relationships, EZRA’s expertise with transformation and industry knowledge
  • Develop relationships with important decision-makers, executives, and influencers within account portfolio
  • Conduct high-level presentations, negotiations, and contract discussions to secure new business opportunities within your account portfolio
  • Understand the customer's industry, team goals, and competitive landscape to provide strategic guidance and create thoughtful solutions
What we offer
What we offer
  • Your own world class coach
  • Friends and family coaching
  • 2 'work from anywhere' weeks
  • 3 Charity days
  • Learning and Development Budget
  • Weekly wellbeing hour
  • 23 Vacation Days + 3 floating holidays
  • 401k
  • Comprehensive health insurance
  • Fulltime
Read More
Arrow Right

Global Enterprise Account Manager

As we continue to grow, we are looking for a dynamic and results-oriented Global...
Location
Location
United States , Virtual
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of relevant experience driving revenue growth in an enterprise / global account role
  • 5+ years’ experience in business development / account management with a successful track record
  • Demonstrated experience managing global enterprise accounts and consistently exceeding sales targets
  • Outstanding relationship-building skills, with the ability to influence and engage stakeholders at all levels of an organization
  • Strong business acumen, understanding customer needs, and the ability to effectively position and sell complex solutions
  • Excellent communication and presentation skills, both written and verbal, to convey value propositions, deliver persuasive presentations, and negotiate contracts
  • Self-motivated, driven, and results-oriented, with a strong entrepreneurial spirit and the ability to thrive in a fast-paced, dynamic environment
  • Relevant experience in the HR consulting / leadership & L&D space preferred
  • Flexible hours may be required to run deals / partner across regions / time zone
  • Fluent in English, other languages beneficial
Job Responsibility
Job Responsibility
  • Take ownership of a designated portfolio of global enterprise accounts, acting as the main point of contact and building long-term partnerships
  • Understand customer needs, pain points, and objectives to position EZRA’s digital coaching solutions effectively, addressing their unique challenges and delivering value
  • Identify new business opportunities within your account portfolio and proactively prospect, leveraging existing relationships, EZRA’s proven track record of transformation and industry knowledge
  • Collaborate with internal stakeholders, including Customer Success and Solutions teams, to ensure client satisfaction and drive account growth
  • Conduct high-level presentations, negotiations, and contract discussions to secure new business opportunities within your account portfolio
  • Build and maintain strong relationships with key decision-makers, executives, and influencers within account portfolio
  • Understand the customer's industry, business goals, challenges, and competitive landscape to provide strategic guidance and deliver thoughtful and relevant solutions
What we offer
What we offer
  • Your own world class coach
  • Regular team social events
  • Flexible working hours
  • Contribution to a wellbeing app (think meditation, fitness, sleep!)
  • A weekly wellbeing hour and much more!
  • Competitive benefit package
  • Global leading organization
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of Customer Success or related corporate experience
  • Experienced project manager with proven experience in a customer success role
  • Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
  • Critical thinking skills: ability to problem solve independently and quickly
  • Confident, accurate and clear communicator
  • Self-starter able to operate in a high pressure, deadline driven, virtual environment
  • Ability to influence others without direct authority and, at times, challenge the status quo
  • Proficiency in MS Office Suite
  • Knowledgeable of marketing/sales messaging principles
  • Passionate about clients and participants needs
Job Responsibility
Job Responsibility
  • Delivery life-cycle client management
  • Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
  • Key point of contact for all program and delivery related questions for program sponsors across client organizations
  • Develop and build strong relationships with key client stakeholders
  • Partner with Sales to support the broader account growth strategy through program delivery
  • Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
  • Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
  • Reporting and insights
  • Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
  • Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps
What we offer
What we offer
  • Your own world class coach
  • Friends and family coaching
  • 2 weeks work from anywhere
  • Charity days
  • Learning and Development Budget
  • Weekly wellbeing hour
  • Flexible working hours
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of Customer Success or related corporate experience
  • Experienced project manager with proven experience in a customer success role
  • Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
  • Critical thinking skills: ability to problem solve independently and quickly
  • Confident, accurate and clear communicator
  • Self-starter able to operate in a high pressure, deadline driven, virtual environment
  • Ability to influence others without direct authority and, at times, challenge the status quo
  • Proficiency in MS Office Suite
  • Knowledgeable of marketing/sales messaging principles
  • Passionate about clients and participants needs
Job Responsibility
Job Responsibility
  • Delivery life-cycle client management
  • Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
  • Key point of contact for all program and delivery related questions for program sponsors across client organizations
  • Develop and build strong relationships with key client stakeholders
  • Partner with Sales to support the broader account growth strategy through program delivery
  • Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
  • Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
  • Reporting and insights
  • Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
  • Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps
What we offer
What we offer
  • Your own world class coach
  • Friends and family coaching
  • 2 weeks work from anywhere
  • Charity days
  • Learning and Development Budget
  • Weekly wellbeing hour
  • Flexible working hours
  • Fulltime
Read More
Arrow Right

Enterprise Customer Success Manager

Atlassian is looking for an Enterprise Customer Success Manager to help customer...
Location
Location
United States , San Francisco; New York; Austin; Mountain View
Salary
Salary:
120800.00 - 194100.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio
  • Experience establishing yourself as a trusted advisor with customer partners to guide outcomes
  • Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
  • Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases, and understanding of configuration trade-offs
  • Experience making customers feel valued through quality service internally across product, sales, support, and marketing to facilitate a seamless customer experience
  • Experience balancing a book of business in a customer-facing environment
  • Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau
Job Responsibility
Job Responsibility
  • Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
  • Experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes
  • Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions
  • Manage post-sales activity for your customers through relationship-building, product expertise, and execution
  • Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements
  • Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions
  • Mitigate churn through early risk identification, intervention, escalation, and mitigation in partnership with your seasoned account team and in particular the Account Associate
  • Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers
What we offer
What we offer
  • Health and wellbeing resources
  • Paid volunteer days
  • Equity
  • Bonuses
  • Commissions
  • Fulltime
Read More
Arrow Right

Senior Manager, Customer Success - Strategic

Atlassian is looking for a Senior Manager to oversee our Strategic Customer Succ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven senior leadership experience (e.g. experience managing managers/senior CSMs)
  • Tenured experience working with large, Global, Fortune 500 customers and overseeing a large customer portfolio valued over at least 100+ million
  • You enjoy working in a highly matrixed organisation where building relationships across the customer’s global team is imperative to their success and growth
  • Excels when engaging directly with enterprise customers with a consultative, relationship-oriented approach
  • Motivated and inspired to coach and mentor Customer Success professionals
  • Experience using CRM, Pipeline Management, and Analytic tools
  • Drives transformational adoption of solutions and engage with C-level stakeholders
  • Experience working in an international environment, identifying and solving problems, trying new things and sharing your findings with the team and business.
Job Responsibility
Job Responsibility
  • Lead and manage a team of Strategic Customer Success Managers to set and achieve OKRs and KPIs, as well as professional goals within the Strategic segment
  • Remain well informed about industry trends, competitor activities, and market dynamics to inform the Strategic segment
  • Guide team to develop and implement strategic Success Plans and initiatives to penetrate and expand market share in the strategic segment
  • Oversee complex Enterprise book of business and guide team to setting and achieving department OKRs and metrics
  • Recruit, hire, and onboard new members of the Strategic Customer Success team to support business growth objectives
  • Collaborate with internal leaders including Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline processes and enhance customer satisfaction
  • Analyze customer insights, product data and market trends to identify opportunities for growth and improvement
  • Manage C-Level and key executive relationships and participating in high-level value realization sessions and discussions as needed
  • Provide mentorship, coaching, and guidance to the team to help them develop their skills and achieve their individual targets
  • Conduct regular performance evaluations and provide feedback to the team to drive continuous improvement
What we offer
What we offer
  • health coverage
  • paid volunteer days
  • wellness resources
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of Customer Success or related corporate experience
  • Experienced project manager with proven experience in a customer success role
  • Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
  • Critical thinking skills: ability to problem solve independently and quickly
  • Confident, accurate and clear communicator
  • Self-starter able to operate in a high pressure, deadline driven, virtual environment
  • Ability to influence others without direct authority and, at times, challenge the status quo
  • Proficiency in MS Office Suite
  • Knowledgeable of marketing/sales messaging principles
  • Passionate about clients and participants needs
Job Responsibility
Job Responsibility
  • Delivery life-cycle client management
  • Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
  • Key point of contact for all program and delivery related questions for program sponsors across client organizations
  • Develop and build strong relationships with key client stakeholders
  • Partner with Sales to support the broader account growth strategy through program delivery
  • Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
  • Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
  • Reporting and insights
  • Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
  • Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps
What we offer
What we offer
  • Your own world class coach
  • Friends and family coaching
  • 2 weeks work from anywhere
  • Charity days
  • Learning and Development Budget
  • Weekly wellbeing hour
  • Flexible working hours
  • Fulltime
Read More
Arrow Right

Senior Customer Success Manager

Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the...
Location
Location
France , Paris
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio
  • experience establishing yourself as a trusted advisor with customer partners to guide outcomes
  • experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
  • understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases and understanding of configuration trade-offs
  • experience making customers feel valued through quality service internally across product, sales, support, and marketing to facilitate a smooth customer experience
  • experience balancing a book of business in a customer-facing environment
  • experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau
Job Responsibility
Job Responsibility
  • develop a trusted advisor relationship with customers, from the C-Suite to executives and global teams, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
  • experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes
  • collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions
  • manage post-sales activity for your customers through relationship-building, product expertise, and execution
  • understand our products and solutions and speak with customers about the most relevant features for their specific requirements
  • engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions
  • mitigate churn through early risk identification, intervention, escalation, and mitigation in partnership with your seasoned account team, particularly the Account Associate
  • be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy