Customer Success Manager - Document Cloud

• Maintain deep product knowledge and customer guidelines across our Document Cloud suite
• Build and maintain positive relationships with customers, understanding their needs, and ensuring their happiness with Adobe’s products and services
• Assist customers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes and improve the value they derive from it
• Position Adobe’s complementary products alongside Document Cloud in relevant and value-focused ways. Ensure customers engage with the entire Cloud portfolio. This includes core Document applications such as Adobe Sign, Acrobat, and Acrobat Services
• Build and deliver product value presentations and point-of-view documents to customer collaborators and executives
• Align with internal collaborators such as Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing to guide the customer through a successful launch, adoption, and value realization
• Help identify opportunities for growth within accounts, closely aligning with other internal collaborators
• Take responsibility for the customer’s overall success with Adobe’s Document Cloud platform including activation, engagement, adoption, expansion, and health scores
• Gather customer feedback, analyze trends, and provide valuable insights to the product development team to drive continuous improvement and improve the product's features and functionality
• Identify customers with deployment risk and partner with an Account Manager to build and implement get-well plans

• Proficient French communication skills are required. Both written and verbal
• Proven track record of effectively addressing customer challenges to reach resolution
• Proven track record of meeting or exceeding sales targets or customer success goals
• Previous experience working as a trusted advisor to drive business value and sales expansion opportunities
• Bachelor’s Degree or equivalent work experience
• 5+ years relevant work experience in customer success, sales, and/or solutions consulting, with a preference for experience in the creative or technology industries
• Proven experience as a self-motivated, collaborative, and responsible professional who is passionate about exceeding client expectations
• Resourceful: Able to prioritize, multi-task, and perform effectively in ambiguous environments
• Communicative: Outstanding presentation and interpersonal skills
• Engaging: Highly effective at leading and facilitating executive meetings and engaging with the C-Suite and also end users
• Available to travel up to 50%

Familiarity with Document software, including Document Cloud and other related creative industry products, is a plus