CrawlJobs Logo
Vodafone Logo Vodafone · IT - Administration

Customer Success Manager-Deputy Manager

India, Bangalore · Job Posted February 14, 2026
Apply Position
Job Link Share

Job Description

We are seeking a highly skilled Customer Success Partner to build, manage, and grow relationships with global enterprise customers across Europe, the Americas, and APAC. In this role, the individual will champion customer satisfaction, retention, and service adoption while ensuring strong commercial outcomes. The role requires expertise in telecom product portfolios, including connectivity, SD‑WAN, cybersecurity, IoT, Cloud, mobility, and unified communications. The individual will work across the full service lifecycle—sell, build, and run—ensuring service continuity, operational excellence, and exceptional customer experience.

Job Responsibility

  • Strengthen customer relationships by serving as the primary contact for strategic and operational discussions, engaging with senior customer stakeholders across multiple countries
  • Deliver a comprehensive customer success strategy that drives retention, reduces churn, and boosts product usage and service adoption
  • Conduct monthly and quarterly service reviews, analyse service performance, and recommend improvements for operational efficiency
  • Oversee contract fulfilment and ensure all service commitments are delivered consistently
  • Lead critical escalations outside BAU workflows, coordinating cross‑functional teams to drive swift resolution
  • Maintain accurate service inventories and documentation to support effective governance
  • Identify cross‑sell and up‑sell opportunities in collaboration with sales teams, contributing to account profitability
  • Support digitalisation by transforming manual reports into automated dashboards to enhance customer transparency
  • Guide internal service teams, delivering clear direction and supporting collaboration across regions and functions
  • Track service credits, generate timely service reports, and ensure high service quality through continuous improvement initiatives
  • Engage with vendors and carriers to ensure seamless service delivery
  • Apply ITIL practices and Agile ways of working to optimise the service lifecycle.

Requirements

  • An experienced Customer Success professional with 6+ years in international, customer‑facing roles
  • Skilled in telecom product lines such as fixed line, mobility, cybersecurity, IoT, cloud, SD‑WAN, and unified communications
  • ITIL 4 certified with deep understanding of the service lifecycle and Agile practices
  • A confident communicator capable of presenting to global senior stakeholders, both virtually and face‑to‑face
  • Technically sound with knowledge of SDH, DWDM, LAN/WAN, MPLS, internet access, DSL, fixed voice, and SD‑WAN
  • A collaborative influencer, able to work across multiple internal teams and navigate complex organisational structures
  • Financially perceptive, with the ability to interpret P&L statements and support profitable account outcomes
  • Empathetic, adaptable, and capable of resolving complex issues under pressure
  • A proactive individual who thrives in dynamic environments and can prioritise effectively
  • Holds a Bachelor of Engineering and relevant certifications such as CCNA/CCNP, AWS/Azure fundamentals, Prince2 Foundation.

What we offer

  • Opportunities to work with global enterprise customers spanning multiple regions
  • Exposure to cutting-edge telecom and digital technologies such as SD‑WAN, IoT, Cloud, MPN, and cybersecurity
  • Experience across full service lifecycle management, enhancing both technical and commercial expertise
  • Collaboration with diverse, international teams, enabling strong cross-cultural skill development
  • The chance to influence customer strategy, drive NPS improvements, and contribute directly to revenue growth.
Vodafone - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Success Manager-Deputy Manager

8 matching positions

New

Start Up Lead

Location
Location
Qatar , Doha
Salary
Salary:
Not provided
airswift.com Logo
Airswift Sweden
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8 years experience in gas operations including 3 years in various project development activities, i.e. commissioning and start-up
  • Understanding of operability assurance processes, business planning, business controls, project management, environmental regulations, and safety systems
  • Planning, budget management and organizational skills
  • Leadership and consensus building skills
  • Computer literacy including MS Office applications
  • Managed projects with high emphasis on commissioning and with specific experience of starting up new facilities
  • Able to work and make decisions under highly stressful conditions
Job Responsibility
Job Responsibility
  • Lead Operations deliverables within the assigned project from EPC, Brownfield, Greenfield, Commissioning, Start-up, and Handover of the running facility to Asset operations
  • Lead activities associated with Operations deliverables during construction, dynamic commissioning, early operations and Start-up till the unit stabilises and following, assist with the handover process
  • Coordinate the integrated organization through Start-up phase until stable operation
  • Front line decision making during emergencies and troubleshooting abnormalities
  • Required to work extended hours in support of operations
  • Adhering towards the Shutdown Management System (SDMS) Gate deliverables for all Greenfield / Brownfield work
Read More
Arrow Right
New

Pharmacist, Retail Customer Care

We're building a world of health around every individual — shaping a more connec...
Location
Location
United States , Work at Home, Rhode Island
Salary
Salary:
50.48 - 93.08 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
June 22, 2026
Flip Icon
Requirements
Requirements
  • 5+ years' pharmacy work experience
  • Registered Pharmacist (RPh) licensure required in state of residence
  • Ability to obtain Pharmacist license in State of Rhode Island within 90 days of hire
  • Advanced problem solving and decision making skills
  • Advanced knowledge of medical terminology
  • Advanced collaboration and teamwork skills
  • Advanced growth mindset skills (agility and developing yourself and others)
  • Advanced skills in execution and delivery (planning, delivering, and supporting)
  • Ability to consider the relative costs and benefits of potential actions to choose the most appropriate option
  • Advanced digital literacy skills
Job Responsibility
Job Responsibility
  • Communicates with customers over the phone or through other communication channels to address their medication-related concerns and ensure optimal medication therapy management
  • Verifies the accuracy and appropriateness of prescription orders received from customers, ensuring that the prescribed medications align with the patient's health conditions and potential drug interactions
  • Responds to patient inquiries about drug information, such as medication dosages, storage requirements, and potential drug interactions
  • Conducts research on insurance processes to assist patients with insurance-related inquiries and resolve issues with medication claims and reimbursement
  • Designs a comprehensive customer care system for the pharmacy network to facilitate record-keeping of patient profiles and medication histories
  • Develops a collaborative care network with physicians, nurses, and healthcare providers to ensure seamless patient care, ultimately leading to a more positive patient experiences
  • Establishes customer care service protocols to emphasize the importance of exceptional customer service by addressing medication-related concerns
  • Helps establish and implement the pharmacy's medication safety plan to monitor for potential medication errors, adverse drug reactions, and contraindications
  • Integrates reminder systems, medication synchronization, and counseling into customer care practices to ensure quality customer service
What we offer
What we offer
  • medical
  • dental
  • vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • bonus, commission or short-term incentive program
  • Fulltime
Read More
Arrow Right
New

District Support Pharmacist

At CVS Health, we are focused on transforming health care for our customers and ...
Location
Location
United States , Fenton
Salary
Salary:
60.00 - 76.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
August 02, 2026
Flip Icon
Requirements
Requirements
  • Active Pharmacist License in the state where the Store is located
  • Active National Provider Identifier (NPI)
  • Not on the DEA Excluded Parties list
  • Ability to travel within a reasonable radius to support market staffing as business needs require
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus
  • Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
Job Responsibility
Job Responsibility
  • Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
  • Traveling the district to fill pharmacist shifts as scheduled by the District Performance Coordinator (DPC)
  • overseeing the pharmacy and serving as the Pharmacy Manager’s proxy during bench shifts without overlap
  • Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
  • Assumes Pharmacy Manager’s day-to-day duties when serving as the only or the primary pharmacist-on-duty
  • Contributing to positive patient experiences by showing empathy and genuine care and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues
  • Proactively offering and delivering immunizations to keep patients healthy
  • engaging and supporting Pharmacy Technicians to learn to immunize
  • Supporting the effective management of pharmacy inventory in all pharmacies worked by following—and guiding the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
What we offer
What we offer
  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • bonus, commission or short-term incentive program
  • Fulltime
Read More
Arrow Right
New

Senior Lead – AI Engineering (LangGraph / Haystack / RAG Systems)

At Codvo.ai, we are building NeIO — an AI-native enterprise platform powering in...
Location
Location
United States
Salary
Salary:
Not provided
Codvo AI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8–12 Years
  • Hugging Face Transformers, spaCy, Haystack, OpenAI APIs
  • LangGraph, LangChain, retrieval orchestration, context window optimization
  • Qdrant, FAISS, Pinecone, or Weaviate
  • FastAPI, RESTful API design, async Python
  • Pandas, DuckDB, PySpark, Airbyte (preferred)
  • QGIS, PostGIS, GeoPandas
  • MLflow, DVC, Docker, Kubernetes
  • Git, GitHub Actions, CI/CD automation
Job Responsibility
Job Responsibility
  • Architect & Lead: Design and oversee RAG pipelines using LangGraph, Haystack, LangChain, and OpenAI APIs for NeIO applications
  • Mentor & Guide: Manage a team of 3–5 AI engineers
  • perform code reviews, pair programming, and architecture reviews
  • Build & Integrate: Develop FastAPI-based microservices and vectorized retrieval layers (Qdrant, FAISS, Pinecone)
  • Optimize & Scale: Tune embedding quality, latency, and retrieval precision across multi-tenant data lakes
  • Collaborate with Data & GIS Teams: Integrate structured and spatial data using PostGIS, QGIS, GeoPandas
  • Implement Governance: Establish model observability, explainability metrics, and audit trails
  • Drive Delivery: Translate business workflows (e.g., LeaseOps, Recon) into AI automation pipelines with measurable ROI
  • Evangelize Open Source AI: Advocate for enterprise-grade, open-source-first design principles
What we offer
What we offer
  • Build on the NeIO platform, a rapidly evolving enterprise AI stack
  • Lead real-world agentic AI systems for billion-dollar industries
  • Collaborate with a global team of AI researchers, domain SMEs, and engineers
  • Competitive compensation with performance-linked RSUs
  • Flexible, innovation-driven environment with direct impact on product evolution
  • Fulltime
Read More
Arrow Right
New

Paid Media Specialist

You live in Google Ads data and know how to turn insights into results. You spot...
Location
Location
United States , Edina
Salary
Salary:
65000.00 - 75000.00 USD / Year
Gemini: Advanced Marketing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 to 3 years of hands-on paid search experience, Google Ads in particular (agency background preferred)
  • Demonstrated ability to use AI tools and automation to elevate paid search programs
  • Strong working knowledge of Google Tag Manager, Google Analytics, and web analytics tools
  • Google Ads and Google Analytics certifications are a plus
  • Strong analytical instincts and a clear sense of what metrics matter and why
  • A genuine problem solver who digs deeper instead of accepting the surface answer
  • Curious, self-driven, and always researching what is coming next in paid search
  • Comfortable managing multiple accounts with focus and attention to detail
  • Based in the Twin Cities or ready to be
  • Home services industry experience is a big plus
Job Responsibility
Job Responsibility
  • Own strategy and execution across multiple Google Ads accounts including paid search, display, YouTube, and paid social
  • Use AI and automation tools to build smarter workflows and drive program efficiency
  • Monitor performance daily, identifying opportunities to optimize campaigns against client business goals
  • Manage budgets, evolve keyword strategies, and test bid approaches with a clear data-driven rationale
  • Deploy pixels and configure custom goals using Google Tag Manager and Google Analytics with precision
  • Prepare and present campaign results using compelling data storytelling that communicates impact clearly
  • Stay ahead of platform changes, AI developments, and paid search trends and bring insights back to the team
  • Collaborate closely on a team that is growing quickly and moving with purpose
What we offer
What we offer
  • Health, dental and life insurance for you and your family
  • 401k with agency match
  • Summer Fridays
  • Holiday shutdown from December 24 through January 1
  • PTO
  • Flexible work from home
  • Advanced training and professional development
  • Year-end bonus tied to agency success
  • Pet-friendly office
  • Free fitness center access
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Forest Hill
Salary
Salary:
16.50 - 25.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 27, 2026
Flip Icon
Requirements
Requirements
  • Must be at least 16 years of age
  • Licensure requirements vary by state
  • Attention and Focus - The ability to concentrate on a task over a period of time without being distracted
  • Customer Service Orientation - Actively look for ways to help people, and do so in a friendly manner. Notice and understand customers' reactions, and respond appropriately
  • Communication Skills - Use and understand verbal and written communication to interact with customers and colleagues. Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Mathematical Reasoning - The ability to use math to solve a problem, such as calculating day's supply of a prescription
  • Problem Resolution - Is able to judge when something is wrong or is likely to go wrong
  • recognizing there is a problem. Choosing the best course of action when faced with a complex situation with several available options
  • Remaining upright on the feet, particularly for sustained periods of time
  • Moving about on foot to accomplish tasks, particularly for moving from one work area to another
Job Responsibility
Job Responsibility
  • Manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations
What we offer
What we offer
  • Dental
  • Vision
  • Wellness resources
  • Employee discounts
  • Access to certain voluntary benefits
  • Parttime
Read More
Arrow Right
New

Mobile Associate, Bilingual | Retail Sales

This role supports retail operations by engaging customers and facilitating thei...
Location
Location
United States , Newark
Salary
Salary:
19.50 - 20.00 USD / Hour
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment (Preferred)
  • At least 18 years of age
  • Legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
  • Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
  • Complete required training to build knowledge of products, services, systems, and processes for effective customer support
  • Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
  • Also responsible for other duties/projects as assigned by business management as needed
What we offer
What we offer
  • Annual stock grant
  • employee stock purchase plan
  • 401(k)
  • access to free, year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • paid time off and up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • Parttime
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Ogden
Salary
Salary:
17.00 - 27.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
August 02, 2026
Flip Icon
Requirements
Requirements
  • Must be at least 16 years of age
  • Licensure requirements vary by state
  • Attention and Focus
  • Customer Service Orientation
  • Communication Skills
  • Mathematical Reasoning
  • Problem Resolution
Job Responsibility
Job Responsibility
  • Manage all assigned pharmacy workstations and tasks to support the team’s ability to promptly, safely and accurately fill patient prescriptions
  • Provide caring service that exceeds customer expectations
  • Ensure all medication needs and regulatory compliance standards are met
  • Demonstrate ethical conduct and maintain patient confidentiality
What we offer
What we offer
  • Medical
  • Dental
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Fulltime
Read More
Arrow Right