Customer Success Manager - Brands & Agencies Job at Genius Sports (New York)

Head of Customer Success – Brands & Agencies

We are seeking a senior leader to serve as Head of Customer Success for Global A...

Location

United States , New York

Salary:

120000.00 - 135000.00 USD / Year

Genius Sports

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Success, Account Management, or Client Services within Ad Tech, MarTech, or programmatic media
Extensive experience working directly with major global advertising agencies—ideally across multiple holding companies
Deep understanding of agency structures, decision-making processes, and media trading operations
Proven ability to build senior-level agency relationships and drive multi-market partnership growth
Strong understanding of programmatic workflows, data integrations, measurement, and cross-channel campaign execution
Exceptional executive communication skills, with an ability to influence senior stakeholders internally and externally
Demonstrated success in scaling global customer success teams and operations

Job Responsibility

Serve as the senior point of contact for Customer Success with major agency partners and top brand accounts
Collaborate with internal Sales teams to develop joint business plans (JBPs) and executive partnership programs to establish long-term, multi-market collaboration
Strengthen multi-level relationships—from global leadership to regional media directors and platform specialists
Champion the adoption of Genius Sports’s advertising capabilities and educate agency partners on how to integrate these capabilities into media plans, trading strategies, and testing frameworks
Develop the customer success vision and roadmap specifically for global agencies and their operating companies
Build frameworks that drive consistent product adoption across agency networks, regions, and business units
Align success initiatives with agency commercial goals, workflow models, and measurement requirements
Create scalable engagement models that support both enterprise-level relationships and in-market media teams
Lead onboarding, implementation, and activation programs tailored to agency workflows and media planning cycles
Build repeatable success plans that drive campaign performance, operational efficiency, and platform education across hundreds of client accounts throughout the sports calendar

What we offer

variable compensation schemes
US benefits
401k plans

Fulltime

Project Manager

At AKQA, we blend the imaginative application of art and science to create beaut...

Location

United Kingdom , London

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Successfully deliver projects up to/or above £350k budget, with high-quality deliverables, on time and to budget
Identify what success looks like for each project, with client agreement, to ensure we achieve that as a team
Elicit and document accurate requirements internally or from clients at outset of project
Use AKQA management information system (Workbook) to effectively create, track and monitor overall projects, burn rates and financial progress. Highlight potential overruns before they occur. Escalate and resolve financial issues as they happen
Author well-crafted Project Status Reports, ensuring they are submitted on time, every week (95% compliance target)
Forecast resource requirements across teams and assist Resource Management and the People team to plan proactively
Tailor and communicate an appropriate project structure by methodology or project phase. Document this clearly in the scope of work
Communicate effectively to all stakeholders, both verbally and in written formats
Work with leads to accurately estimate an agree scope of work according to the most appropriate model (e.g. fixed-price, capped time and materials, by project phase)
Write thorough, considered scopes of work that can act as a contract for your projects. Define and agree the scope of work internally and with client/s and ensure projects are delivered within this agreed scope

Job Responsibility

Responsible for the full life cycle of medium sized client projects from inception through to delivery
Translating a brief into a detailed scope document, planning and budgeting projects accurately and managing the project and team effectively
Client-facing role requiring effective communication and management across all internal disciplines

What we offer

AKQA is committed to developing wellbeing and supporting life choices for our team. We provide an extensive range of benefits

Project Manager

At AKQA, we blend the imaginative application of art and science to create beaut...

Location

United Kingdom , London

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Successfully deliver projects up to/or above £350k budget, with high-quality deliverables, on time and to budget
Identify what success looks like for each project, with client agreement, to ensure we achieve that as a team
Elicit and document accurate requirements internally or from clients at outset of project
Use AKQA management information system (Workbook) to effectively create, track and monitor overall projects, burn rates and financial progress. Highlight potential overruns before they occur. Escalate and resolve financial issues as they happen
Author well-crafted Project Status Reports, ensuring they are submitted on time, every week (95% compliance target)
Forecast resource requirements across teams and assist Resource Management and the People team to plan proactively
Tailor and communicate an appropriate project structure by methodology or project phase. Document this clearly in the scope of work
Communicate effectively to all stakeholders, both verbally and in written formats
Work with leads to accurately estimate an agree scope of work according to the most appropriate model (e.g. fixed-price, capped time and materials, by project phase)
Write thorough, considered scopes of work that can act as a contract for your projects. Define and agree the scope of work internally and with client/s and ensure projects are delivered within this agreed scope

Job Responsibility

Responsible for the full life cycle of medium sized client projects from inception through to delivery
Translating a brief into a detailed scope document, planning and budgeting projects accurately and managing the project and team effectively
Client-facing role requiring effective communication and management across all internal disciplines

What we offer

An extensive range of benefits (see company website)
Commitment to developing wellbeing and supporting life choices for our team

Fulltime

Head of Customer Success

Permate is seeking a strategic and hands-on Head of Customer Success to lead our...

Location

Vietnam , Ho Chi Minh

Salary:

40000000.00 VND / Month

Permate

Expiration Date

Until further notice

Requirements

5+ years experience in Customer Success, Account Management, or Client Services in a SaaS or AdTech/MarTech environment
Proven success in managing teams of 5–15 people, including AMs, Success Managers, and Support roles
Strong command of customer lifecycle metrics, customer segmentation, and playbook execution
Experience working with CRM and CS tools (e.g., HubSpot, Salesforce)
Experience working with both enterprise clients and partner ecosystems (e.g., publishers, agencies)
Comfortable working in a rapidly changing, fast-paced environment with ambiguity
Fluent in both Vietnamese and English (written & spoken)

Job Responsibility

Commit to contributing personal value toward the company’s and department’s common goals
Commit to achieving personal objectives as set
Develop and execute a full-lifecycle customer success strategy (Onboarding → Activation → Adoption → Expansion → Renewal/Growth) ensure customer at all segment including enterprise, mid-market, SMBs achieve highest value from Permate platform, increasing customer retention, expansion, and NRR
Hire, coach, and manage a cross-functional team including, Customer Success Executives, and support staff
Segment customer service levels based on customer type (e.g., enterprise, SMB, publishers, agency)
Build standardized and scalable onboarding playbooks for brands, publishers and agencies
Ensure successful implementation and early wins during the first 30–90 days of account activation
Collaborate closely with Product, Sales, Marketing and Publisher Development to align education, support, and platform usage strategies
Identify and drive expansion opportunities through feature adoption and partnership growth strategy
Collaborate with Sales and Customer Solutions to renew and grow existing contracts

What we offer

Annual performance and salary reviews (salary increments every 6 months based on capability)
Receive 85% of the official salary during the probation period
13th-month salary and other holiday bonuses throughout the year
Annual health check-ups at reputable hospitals
Full welfare benefits and social insurance as per Vietnamese labor law
12 days of annual leave and other public holidays
Travel, lunch allowances, and free drinks/coffee at the mini bar
Great working environment with friendly and talented colleagues

Fulltime

New

Agency Success & Operations Coordinator

Breef is seeking an Agency Success & Operations Coordinator to join our growing ...

Location

United States , Denver

Salary:

60000.00 - 80000.00 USD / Year

Breef

Expiration Date

Until further notice

Requirements

2+ years of project management, customer success or account services experience within an agency, media company or technology company setting
Strong familiarity with the modern agency landscape and the services agencies provide to marketing teams
Excellent communication and customer service skills
A highly organized and process-driven approach to project management

Job Responsibility

Manage relationships with agencies on the Breef platform, ensuring they are engaged, supported, and set up for success
Guide agencies through onboarding and help them understand how to best participate in Breef’s process
Curate agencies for project opportunities to ensure strong brand-agency-project matches
Identify ways to improve agency engagement, retention, and overall platform experience
Contribute to operational improvements across agency workflows, including onboarding, communication, and platform use
Collaborate closely with product and marketing teams to support agency-related initiatives
Share insights and feedback from the agency community to help inform platform and business improvements
Embody the mission and vision of Breef while serving as a trusted partner to our agency network

What we offer

Equity in a high-growth startup
Competitive benefits, vacation and remote work policy
Opportunity for extreme growth and ownership within the organization

Fulltime

Project Manager

The Project Manager is responsible for the full life cycle of medium sized clien...

Location

United Kingdom , London

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Experience delivering full life-cycle projects in a digital agency environment
Experience implementing innovative, interactive and consumer-focused solutions
Experience working on digitally led campaigns and websites
Global branding, 360 campaigns and innovation product experience required
Accomplished communicator
Able to build strong relationships and achieve results under potentially difficult circumstances
Proven ability to work well under pressure with a high degree of flexibility
Self-motivated and comfortable working independently
Possess good business acumen and sound judgment
Strong customer service ethos committed to quality

Job Responsibility

Deliver projects up to/or above £350k budget with high-quality deliverables on time and to budget
Identify what success looks like for each project with client agreement
Elicit and document accurate requirements internally or from clients
Use AKQA management information system (Workbook) to create, track and monitor projects
Author well-crafted Project Status Reports
Forecast resource requirements across teams
Tailor and communicate an appropriate project structure
Communicate effectively to all stakeholders
Work with leads to accurately estimate and agree scope of work
Write thorough, considered scopes of work

What we offer

Extensive range of benefits
Commitment to developing wellbeing and supporting life choices

Fulltime

Director, Brand Design

Articulate is the leading SaaS provider of online training solutions for the new...

Location

United States

Salary:

173800.00 - 260600.00 USD / Year

Articulate

Expiration Date

Until further notice

Requirements

12-15+ years of brand and visual design experience with a deep focus in building in-house brands, shaping creative across a wide range of marketing channels for a high-growth B2B software company or creative agency
An experienced people leader (7-10+ years in management) with a track record of leading design teams both strategically and supportively, creating an inclusive creative culture of growth, development, and levity
Bachelor’s degree in Graphic Design, Interaction Design, or related field
Deep knowledge, passion, and expertise in all aspects of design including systems, layout, typography, illustration, image making, digital and event/brand experience production
Clear aptitude for connecting a brand to its product and customers, solving for the full customer experience, and thinking strategically with the end-to-end journey in mind
Strong sense of concept development, strategy, research, and problem-solving in a fast-paced, iterative environment
Able to distill down complex systems, ideas, and strategies into the key details that align to business needs, achieving executive level buy-in, and building trust and confidence throughout the org
Clear communicator, verbally and visually
able to give constructive and actionable design feedback to team members
An expert-level portfolio that shows a high taste level

Job Responsibility

Creative Leadership: Work directly with executive leadership team on brand strategy, presenting creative work, defending design decisions, and fostering alignment
Build key frameworks for scale, quality, and cohesion across Brand Design
Drive creative and strategic alignment of our Brand Design team across all verticals, ensuring systems and work meet business needs and brand standards
Partner with top design leadership including VP of Design, Messaging Design, and Creative Ops leaders to identify holistic design team challenges, foster visibility and alignment, cultural wins, and team growth opportunities
Help maintain a customer-centric and innovative culture at Articulate
Team Management and Mentorship: Foster alignment across Brand Design with key internal initiatives, consistent operations, manager coaching, prioritization guidance, and fostering efficiency
Identify key opportunities for strategic collaboration across Brand Design verticals as well as with the greater design and marketing organization
Nurture clear and frequent communication lines across cross-functional teams to effectively drive project work and new initiatives forward
Manage, coach, and mentor senior design managers, supporting their growth as strategic leaders and ensuring they are empowered to lead their verticals effectively
Demonstrate a strong and strategic leadership voice, instilling confidence, mitigating team anxiety, speaking for impact across all audiences, and elevating team morale through clear, impactful communication

What we offer

This position is bonus-eligible
This position is eligible for Articulate’s robust suite of benefits

Fulltime

New

Social Media Manager - Insurance & Business Services Specialist

As a Social Media Manager - Insurance & Business Services Specialist at 321, you...

Location

United States , Orlando

Salary:

60000.00 - 75000.00 USD / Year

321 Brand + Social House

Expiration Date

Until further notice

Requirements

5+ years of experience in social media management, preferably in an agency environment managing multiple client accounts simultaneously
2+ years of direct experience managing social media for insurance brands (home insurance, auto insurance, personal lines) or financial services organizations required
Proven track record developing and executing successful social media strategies for insurance, business services, professional services, or B2B brands
Experience managing social media for insurance companies, insurance agencies, roofing companies, legal firms, real estate professionals, healthcare providers, or similar business services industries is highly valued
Deep understanding of insurance consumer behavior, purchase considerations, and content that drives trust and engagement in the insurance category
Knowledge of insurance industry regulations and advertising compliance requirements across multiple states/jurisdictions
Familiarity with insurance products, coverage types, claims processes, and industry terminology
Strong writing skills with ability to craft platform-appropriate content that resonates with insurance consumers and professional audiences while maintaining regulatory compliance
Expertise across major social media platforms including Facebook, Instagram, LinkedIn, TikTok, and YouTube, with deep understanding of platform-specific best practices
Proficiency with AI-powered content creation tools (ChatGPT, Claude, Jasper, Copy.ai, or similar) with demonstrated ability to produce high-quality, on-brand content efficiently

Job Responsibility

Develop comprehensive social media strategies for multiple insurance and business services client accounts that align with business objectives, target audiences, and brand positioning
Create insurance-specific content strategies that address the full customer lifecycle: awareness, quote consideration, policy purchase, claims experience, and renewal/retention
Understand and optimize for insurance consumer behavior including comparison shopping, life event triggers (home purchase, vehicle purchase, marriage, relocation), and seasonal patterns
Conduct competitive analysis, audience research, and platform audits to identify opportunities in insurance and business services verticals
Define content pillars, messaging frameworks, and brand voice guidelines tailored to insurance audiences and professional service consumers
Develop strategies that build trust and credibility for insurance brands while addressing common concerns (price transparency, claims reputation, coverage clarity, customer service quality)
Establish KPIs and success metrics for each client account, tracking performance against goals for reach, engagement, quote generation, and business impact
Leverage AI tools to analyze audience insights, predict content performance, and optimize strategy based on data-driven insights
Stay current on platform algorithm changes, emerging features, and social media trends in insurance marketing, adapting strategies to maximize organic reach
Monitor insurance industry trends, regulatory changes, and competitive landscape to inform content strategy

What we offer

Health, dental, and vision insurance
401K after one year of employment
2 Weeks (80 Hrs) Paid Time Off [Additional 40Hrs at 3 Years]
3 Sick/Mental Health Days
8 Hours Volunteer Time
Additional PTO at holiday and management discretion
Paid parental leave
Professional development opportunities
Leadership training opportunities and career advancement pathways
A collaborative, creative, and ambitious team environment

Fulltime

Customer Success Manager - Brands & Agencies

Genius Sports

Location:
United States , New York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 24, 2026

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