CrawlJobs Logo

Customer Success Manager (Brand Protection)

corsearch.com Logo

Corsearch

Location Icon

Location:
United States

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are seeking a proactive, strategic, and resilient Brand Protection Partner to serve as the primary advocate and strategist for our global clients. In this role, you aren’t just managing a dashboard; you are the architect of a safer online world. From dismantling counterfeit networks linked to organized crime to ensuring creators are rewarded for their innovation, you will lead the charge in protecting the integrity of some of the world’s most recognizable brands. This role is a blend of high-level strategy and hands-on execution. You will act as the 'focal point' for your accounts, translating complex technical data into actionable business value while collaborating across our global delivery, legal, and tech teams to ensure every KPI is smashed.

Job Responsibility:

  • Strategic Account Ownership: You own the customer journey. You will create, drive, and continuously improve bespoke brand protection strategies, ensuring our services don't just meet—but exceed—client expectations
  • Value Translation: You will lead quarterly business reviews and regular strategy sessions. Your job is to dive into the data, explain the 'why' behind the reports, and demonstrate the tangible ROI of our enforcement efforts
  • Cross-Functional Collaboration: You are the bridge between the client and our internal operations team. You’ll work daily with Operations and Delivery teams to meet KPIs, and partner with Account Managers to identify growth opportunities and ensure seamless renewals
  • Escalation & Crisis Management: You are calm in the storm. You’ll handle difficult conversations and high-pressure client escalations with poise, providing firm, clear, and evidence-based solutions when challenges arise
  • Industry Curiosity: Stay ahead of the curve on IP laws, counterfeiting trends, and emerging tech. You’ll have the opportunity to participate in thought leadership and speak at industry events to represent the Corsearch mission

Requirements:

  • Relevant Experience: Previous experience in Brand Protection, Customer Success, or Account Management (ideally within the IP or legal tech space)
  • Client-Facing: You aren’t scared of joining client calls alone. You can handle being 'put on the spot' by a frustrated stakeholder and can turn a challenging conversation into a productive partnership
  • IP Savvy (A Plus, Not a Must): While a legal or IP background is highly preferred to give you 'critical eyes' in front of the client, it is not compulsory. We value curiosity and the ability to learn our niche expertise quickly
  • Technical Agility: You are comfortable navigating a suite of platforms and proprietary tools. You should be 'tech-smart' enough to proactively reach out to our engineering teams to solve problems
  • The 'Company Mindset': You prefer the fast-paced, collaborative environment of a global tech company over the rigid structure of a traditional law firm
  • Proactivity: You don’t wait for an 'endover' or a manual. You are a self-starter who reaches out across departments to get the job done
  • Analytical Storytelling: You can look at a spreadsheet of infringements and tell a compelling story about geographical trends and strategic pivots
  • High Emotional Intelligence: You understand the nuances of client sentiment and can remain calm, firm, and empathetic under pressure
  • Operational Agility: You can manage multiple priorities in a fast-paced environment, moving from a high-level strategy meeting to a deep-dive data analysis without missing a beat
  • Global Impact Driven: You are motivated by the knowledge that your work directly combats organized crime and protects consumers from dangerous products

Additional Information:

Job Posted:
May 20, 2026

Work Type:
Remote work
Icon
Corsearch - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 31035 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Success Manager (Brand Protection)

Customer Success Associate - Online Brand Protection

As an Associate Brand Protection Partner, you will own the client relationship r...
Location
Location
United States
Salary
Salary:
Not provided
corsearch.com Logo
Corsearch
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in Brand Protection or related role preferred (Preferably experience as Client Manager/ Coordinator or equivalent position)
  • Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations
  • Strong customer service skills
  • Must be able to monitor health of customer relationships and ensure our services meet the clients’ expectations
  • Must be able to identify problems, analyze data, and develop solutions to address them
  • You must also be able to make difficult decisions, prioritize tasks, and manage resources effectively
  • Strong knowledge of the Brand Protection industry, including online infringement and counterfeiting
  • Strong interpersonal skills. Must be able to work well with others and build positive relationships with your colleagues, and other stakeholders
  • Effective communication is key to successful client programs. Must be able to communicate clearly and effectively with individuals assigned to their clients, superiors, and other stakeholders
  • Ability to build and maintain strong relationships with clients and internal teams
Job Responsibility
Job Responsibility
  • Primary ownership and accountability for the customer
  • Create, drive, and continuously improve the strategy for customer
  • Agree on KPI’s or other success measures with the customer
  • Actively monitor and report on progress for all customer programs
  • Provide regular performance feedback for all Client Manager/ Coordinators working in your team
  • Deal with customer communications and escalations in a timely manner to ensure quick resolution
  • Undertake and lead on quarterly customer business reviews for feedback and provide suggestions on program improvements
  • Monitor health and own accountability for all customer
  • Assist the Operations Manager in your region with the recruitment for new members assigned to your customers as and when required
  • Bring customers with common issues together to share best practice and common enforcement issues/ targets for action
Read More
Arrow Right

Brand Protection Partner

We are seeking a proactive, strategic, and resilient Brand Protection Partner to...
Location
Location
United States
Salary
Salary:
Not provided
corsearch.com Logo
Corsearch
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in Brand Protection, Customer Success, or Account Management (ideally within the IP or legal tech space)
  • Client-facing experience
  • IP Savvy (A Plus, Not a Must)
  • Technical Agility
  • The 'Company Mindset' (preferring a fast-paced, collaborative global tech company environment)
  • Proactivity
  • Analytical Storytelling
  • High Emotional Intelligence
  • Operational Agility
  • Global Impact Driven
Job Responsibility
Job Responsibility
  • Strategic Account Ownership
  • Value Translation (lead quarterly business reviews and regular strategy sessions)
  • Cross-Functional Collaboration (bridge between client and internal operations team)
  • Escalation & Crisis Management
  • Industry Curiosity (stay ahead on IP laws, counterfeiting trends, and emerging tech)
What we offer
What we offer
  • Inclusive and diverse workplace
  • Opportunity for thought leadership and speaking at industry events
  • Fulltime
Read More
Arrow Right

Associate Customer Success Manager

As a Brand Protection Partner at Corsearch, you are the main point of contact fo...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
corsearch.com Logo
Corsearch
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a customer facing, Brand Protection role
  • Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations
  • Strong customer facing skills
  • Must be able to monitor the health of customer relationships and ensure our services meet the clients’ expectations
  • Must be able to identify problems, analyze data, and develop solutions to address them
  • You must also be able to make difficult decisions, prioritize tasks, and manage resources effectively
  • Strong interpersonal skills
  • Must be able to work well with others and build positive relationships with your colleagues, and other stakeholders
  • Effective communication is key to successful client programs
  • Must be able to communicate clearly and effectively with individuals assigned to their clients, superiors, and other stakeholders
Job Responsibility
Job Responsibility
  • Own and manage client relationships, acting as their main point of contact
  • Serve as both the strategic and day-to-day operational contact for assigned clients
  • Drive the onboarding process and help define strategic priorities with the client
  • Ensure successful implementation and adoption of our platform
  • Collaborate with internal teams to meet client needs and deliver value
  • Coordinate with Account Managers to identify and develop new commercial opportunities
  • Contribute to the overall strategy, ensuring continuous improvement of client programs
  • Maintain oversight of account health and performance, escalating issues when necessary
  • Participate in key meetings to provide updates and share insights on program progress
  • Fulltime
Read More
Arrow Right

Retail Store Manager

As a Retail Store Manager, you're ready to lead by example, go All IN, and rally...
Location
Location
United States , Cullman
Salary
Salary:
66900.00 - 120600.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED (Required)
  • Bachelor's Degree (Preferred)
  • 2-4 years Management experience in retail sales Required
  • 2-4 years Sales & sales management experience Required
  • Communication (Required)
  • Microsoft Office (Required)
  • Store Management (Required)
  • Store Operations (Required)
  • Customer Service (Required)
  • At least 18 years of age
Job Responsibility
Job Responsibility
  • Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time
  • Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations
  • Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions
  • Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives
  • Maintain a neat clean organized store environment at all times
  • Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology
  • Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success
  • Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team
  • Support team initiatives and create an inclusive environment
  • Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store’s assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses
What we offer
What we offer
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Fulltime
Read More
Arrow Right

Retail Store Manager

As a Retail Store Manager, you're ready to lead by example, go All IN, and rally...
Location
Location
United States , Perry
Salary
Salary:
66900.00 - 120600.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED (Required)
  • Bachelor's Degree (Preferred)
  • 2-4 years Management experience in retail sales Required
  • 2-4 years Sales & sales management experience Required
  • Communication (Required)
  • Microsoft Office (Required)
  • Store Management (Required)
  • Store Operations (Required)
  • Customer Service (Required)
  • At least 18 years of age
Job Responsibility
Job Responsibility
  • Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time
  • Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations
  • Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions
  • Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives
  • Maintain a neat clean organized store environment at all times
  • Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology
  • Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success
  • Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team
  • Support team initiatives and create an inclusive environment
  • Responsible for the overall productivity results in the store
What we offer
What we offer
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Fulltime
Read More
Arrow Right

Retail Store Manager

As a Retail Store Manager, you're ready to lead by example, go All IN, and rally...
Location
Location
United States , Bettendorf
Salary
Salary:
66900.00 - 120600.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED (Required)
  • Bachelor's Degree (Preferred)
  • 2-4 years Management experience in retail sales (Required)
  • 2-4 years Sales & sales management experience (Required)
  • Communication (Required)
  • Microsoft Office (Required)
  • Store Management (Required)
  • Store Operations (Required)
  • Customer Service (Required)
  • At least 18 years of age
Job Responsibility
Job Responsibility
  • Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time
  • Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations
  • Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions
  • Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives
  • Maintain a neat clean organized store environment at all times
  • Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology
  • Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success
  • Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team
  • Support team initiatives and create an inclusive environment
  • Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store’s assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses
What we offer
What we offer
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Fulltime
Read More
Arrow Right

Retail Store Manager

As a Retail Store Manager, you're ready to lead by example, go All IN, and rally...
Location
Location
United States , Lincoln
Salary
Salary:
66900.00 - 120600.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED (Required)
  • Bachelor's Degree (Preferred)
  • 2-4 years Management experience in retail sales (Required)
  • 2-4 years Sales & sales management experience (Required)
  • Communication (Required)
  • Microsoft Office (Required)
  • Store Management (Required)
  • Store Operations (Required)
  • Customer Service (Required)
  • At least 18 years of age
Job Responsibility
Job Responsibility
  • Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time
  • Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations
  • Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions
  • Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives
  • Maintain a neat clean organized store environment at all times
  • Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology
  • Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success
  • Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team
  • Support team initiatives and create an inclusive environment
  • Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store’s assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses
What we offer
What we offer
  • competitive base salary and compensation package
  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • access to free, year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • Fulltime
Read More
Arrow Right

Retail Store Manager

As a Retail Store Manager, you're ready to lead by example, go All IN, and rally...
Location
Location
United States , Wiggins
Salary
Salary:
66900.00 - 120600.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED (Required)
  • Bachelor's Degree (Preferred)
  • 2-4 years Management experience in retail sales (Required)
  • 2-4 years Sales & sales management experience (Required)
  • Communication (Required)
  • Microsoft Office (Required)
  • Store Management (Required)
  • Store Operations (Required)
  • Customer Service (Required)
  • At least 18 years of age
Job Responsibility
Job Responsibility
  • Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time
  • Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations
  • Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions
  • Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives
  • Maintain a neat clean organized store environment at all times
  • Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology
  • Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success
  • Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team
  • Support team initiatives and create an inclusive environment
  • Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store’s assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses
What we offer
What we offer
  • medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance, mobile service & home internet discounts, pet insurance, and access to commuter and transit programs
  • Fulltime
Read More
Arrow Right