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Customer Success Manager - Benelux, Laser Scanning

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NavVis GmbH

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Location:
Netherlands

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Do you have what it takes to drive and maximize customer success for our unique products? As part of our Customer Experience team, you will play a pivotal role in enabling and increasing the adoption of NavVis’ hardware and software within our customer base while ensuring customer success. The exciting opportunity to leverage your skills in order to equip our customers to tap into the full potential of our solutions awaits you! With a deep understanding of our reality capture system, you will oversee the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results.

Job Responsibility:

  • Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
  • Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
  • Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
  • Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
  • Communicating effectively at all levels of the organization, keeping stakeholders informed and delivering high-touch support, especially with our User Education and Support teams within the CX organization
  • Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
  • Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively

Requirements:

  • A Bachelors or Masters degree in Geosystems, Engineering or Computer Science
  • 3+ years of experience in B2B customer success, account management, or consulting
  • Proven track record of building trusted relationships with B2B clients and delivering measurable business value
  • Familiarity with the technology, geospatial, or AEC industries (experience at leading industry companies is a plus)
  • Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders
  • Willingness to travel across the region to build deeper relationships and address customers' technical needs
What we offer:
  • 30 days of paid time off per year
  • Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy
  • Deutschlandticket subsidy to support sustainable travel using public transport
  • Flexible working hours and a hybrid work setup
  • Full visa and relocation support for international candidates
  • Attractive bike leasing model through JobRad
  • Competitive compensation package
  • Up to 4000 EUR employee referral bonus
  • Financial support for local language classes

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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