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Customer Success Manager - AI (DACH)

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Bryter GmbH

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Location:
Germany

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

As our Customer Success Manager - AI (DACH) you will operate at the intersection of law, technology, and customer enablement, with a strong focus on making complex AI-driven functionality understandable, usable, and valuable for self-serve customers. You will be responsible for driving sustainable adoption by combining hands-on customer support with scalable enablement and data-driven insights. Your work will directly support legal professionals in achieving measurable efficiency gains through AI. This is a hands-on role with a strong technical component. You will work in an evolving AI product environment and are expected to navigate uncertainty with a structured, solution-oriented approach. Alongside contributing to adoption strategies and success frameworks, you will actively support customers in applying AI to real legal workflows. The role is well suited for someone who combines legal expertise with technical curiosity and values precision, reliability, and practical impact. Travel may be required.

Job Responsibility:

  • Become an expert of our AI Workflow platform and be comfortable with explaining technical concepts to a non-technical audience as well as working with our world-class developers
  • Providing first-line technical support to self-serve customers, addressing customer inquiries and resolving technical issues with empathy and efficiency and seeing any potential issues through to a resolution
  • Developing and maintaining Help Center content, documentation, and other scalable support formats to enable independent and compliant use of BEAMON AI
  • Tracking product usage and defining adoption and ROI metrics to assess customer success and inform continuous improvement
  • Diagnose, identify, and troubleshoot issues, escalating situations requiring urgent attention to our Engineering teams, if necessary

Requirements:

  • Highly fluent (or native) German speaker
  • Highly fluent English speaker
  • 3+ years of experience in a technical support or customer success role
  • Ability to stay calm, patient, and empathetic when assisting customers
  • Previous work in SaaS or AI
  • Strong communication skills to explain technical issues and resolutions to both engineering and non‑technical stakeholders
  • Effective at working cross‑functionally in a high‑trust environment
  • Can coordinate efforts across teams and are comfortable providing updates in the midst of an ongoing incident
  • Previous experience creating customer-facing documentation or video tutorials
  • Proficiency with support tools such as Intercom or Zendesk
  • Comfortable working in a fast-paced, dynamic startup environment
  • Excellent written and verbal communication skills

Nice to have:

  • Experienced in customer support, success, or enablement for in legal tech or with AI adoption
  • Proficiency with adoption and product analytics tools such as Userpilot or Pendo
  • Experience in the legal or legal tech industry
  • Background in conducting webinars or training sessions
  • Start-up and remote work experience
What we offer:
  • 30 vacation days
  • Pension
  • Generous Work From Home Allowance
  • Paid parental leave
  • Cutting-Edge Technology
  • High-impact role
  • Collaborative and innovative team
  • Team Onsites
  • Competitive compensation package
  • Learning & Growth

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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