Customer Success Manager, Agency Job at BrightEdge (Cleveland)

Customer Success Manager, Agency

As a Customer Success Manager for the Agency at BrightEdge, you will work closel...

Location

United States , New York; Cleveland

Salary:

90000.00 - 120000.00 USD / Year

BrightEdge

Expiration Date

Until further notice

Requirements

A Bachelor’s Degree
3-4 years of experience working in a Digital Marketing Agency, Account Management, or Customer Success setting
Excellent verbal and written communication, with an entrepreneurial mind
Proven ability to work and thrive in a fast-paced, results-oriented, hands-on environment
Experienced background in SaaS, digital marketing, and/or SEO required

Job Responsibility

Create a plan to execute customer goals using the BrightEdge platform and work within your portfolio’s BrightEdge accounts to achieve this value
Identify potential risks and understand the customer's level of adoption, and work collaboratively with other teams to create a solution to ensure customer happiness
Prepare and execute quarterly customer success plans
Add value and platform expertise to grow customer usage of BrightEdge within each account. Introduce new features and best practices
Develop new materials - presentations, roll-out plans, and proposals
Track and report on critical metrics for customer success

What we offer

Comprehensive medical, dental, and vision insurance
Generous paid time off and company holidays
A close-knit, collaborative office culture
Fully stocked kitchen
Quarterly regular team events
The chance to make a real impact on the future of our workplace and our company
Base salary plus a quarterly performance bonus on a 70/30 split

Fulltime

Customer Success Manager

Join MVF's Brand Amplification team as a Customer Success Manager - a client-fac...

Location

United States , Austin

Salary:

Not provided

MVF

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in a client-facing demand generation or content syndication role
Comfortable managing client relationships and conducting regular check-in calls with confidence and professionalism
Solid campaign management experience
A proactive, self-starting mindset - able to identify opportunities and act on them without waiting for direction
Excellent written and verbal communication skills, including presenting campaign data clearly and handling challenging conversations calmly
Organised and detail-oriented
able to manage multiple campaigns and client relationships simultaneously
Proficiency in Microsoft Office Suite or Google Workspace
(Preferred) Experience in a media agency, publisher, or B2B digital media environment
(Preferred) Familiarity with branded content: newsletters, sponsored content, advertorials, and display advertising

Job Responsibility

Serve as the day-to-day point of contact for a portfolio of B2B clients, building trusted relationships with both sales and the client
Conduct regular check-in calls with clients to discuss campaign performance and make relevant amendments and optimisations
Manage live digital campaigns end-to-end, ensuring they are trafficked correctly, performing against KPIs, and delivering maximum value for clients
Handle client queries and day-to-day questions with professionalism and confidence
Prepare bespoke proposals and campaign reports for clients, presenting data-driven insights and recommendations clearly
Support the Revenue Operations Manager in developing client renewal strategies - contributing performance data, client feedback, and observations that inform renewal conversations
Understand client performance and the metrics clients use to determine campaign success
Actively contribute to building the commercial value of MVF's Brand Amplification portfolio and bring ideas for new upper-funnel products or campaign formats
Conduct regular competitor analysis - researching other MQL vendors and digital advertising companies on pricing, ad formats, and client portfolios
Stay across industry trends in B2B demand generation and branded content, flagging relevant developments to the wider team

What we offer

Summer Fridays
Competitive holiday benefits - 25 days a year paid holiday, plus 8 bank holidays (increases 1 day a year up to 30 days)
Hybrid working - 3 days a week in the office
Closed for Christmas holidays - Extra days not taken from your annual holiday allowance
Work from anywhere for 2 weeks a year
Life Assurance and Income Protection to protect your loved ones
Benefits allowance for health, dental, and vision coverage
Six months paid maternity leave, and one month paid paternity leave (subject to qualifying conditions) inclusive of same-sex and adoptive parents
Defined Contribution Pension and Salary Sacrifice Scheme
Be Well: Our award-winning wellbeing and mental health programme to support all MVFers and their families

Customer Success Manager

Join MVF's Brand Amplification team as a Customer Success Manager - a client-fac...

Location

United Kingdom , London

Salary:

Not provided

MVF

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in a client-facing demand generation or content syndication role
Comfortable managing client relationships and conducting regular check-in calls with confidence and professionalism
Solid campaign management experience
A proactive, self-starting mindset - able to identify opportunities and act on them without waiting for direction
Excellent written and verbal communication skills, including presenting campaign data clearly and handling challenging conversations calmly
Organised and detail-oriented
able to manage multiple campaigns and client relationships simultaneously
Proficiency in Microsoft Office Suite or Google Workspace
(Preferred) Experience in a media agency, publisher, or B2B digital media environment
(Preferred) Familiarity with branded content: newsletters, sponsored content, advertorials, and display advertising

Job Responsibility

Serve as the day-to-day point of contact for a portfolio of B2B clients, building trusted relationships with both sales and the client
Conduct regular check-in calls with clients to discuss campaign performance and make relevant amendments and optimisations
Manage live digital campaigns end-to-end, ensuring they are trafficked correctly, performing against KPIs, and delivering maximum value for clients
Handle client queries and day-to-day questions with professionalism and confidence
Prepare bespoke proposals and campaign reports for clients, presenting data-driven insights and recommendations clearly
Support the Revenue Operations Manager in developing client renewal strategies - contributing performance data, client feedback, and observations that inform renewal conversations
Understand client performance and the metrics clients use to determine campaign success
Actively contribute to building the commercial value of MVF's Brand Amplification portfolio and bring ideas for new upper-funnel products or campaign formats
Conduct regular competitor analysis - researching other MQL vendors and digital advertising companies on pricing, ad formats, and client portfolios
Stay across industry trends in B2B demand generation and branded content, flagging relevant developments to the wider team

What we offer

Summer Fridays
25 days a year paid holiday, plus 8 bank holidays (increases 1 day a year up to 30 days)
Hybrid working - 3 days a week in the office
Closed for Christmas holidays - Extra days not taken from your annual holiday allowance
Work from anywhere for 2 weeks a year
Life Assurance and Income Protection
Benefits allowance for health, dental, and vision coverage
Six months paid maternity leave, and one month paid paternity leave (subject to qualifying conditions) inclusive of same-sex and adoptive parents
Defined Contribution Pension and Salary Sacrifice Scheme
Be Well: Our award-winning wellbeing and mental health programme

Fulltime

Customer Success Manager (Strategic)

We’re looking for a Customer Success Manager (Strategic) to join our world-class...

Location

United Kingdom , Manchester

Salary:

50000.00 - 60000.00 GBP / Year

Vypr

Expiration Date

Until further notice

Requirements

Using your research experience in a senior role in CPG or agencies to understand customer objectives and translate how Vypr can be used to achieve them
Training customers
Building and leveraging customer relationships
Communicating effectively
Attention to detail, high-quality standards of outputs
Managing your own workload, ensuring that customers are prioritised accordingly

Job Responsibility

Liaise with end-user contacts
Onboard new customers by running F2F workshops, ensuring that TTFV is within 1 week of onboarding
Deliver support sessions for Year 1 customers
Understand the customers' business objectives and ensure they understand how to best achieve them with the support of the Vypr platform
Deepen usage and engagement with the Vypr platform self-serve, driving adoption across the product intelligence-related processes, namely the innovation cycle (also known as Stage & Gate), as well as brand and category planning
Deliver all contractual support days in a way that results in increased understanding of Vypr's full capabilities and leads to increase usage (create the impetus for the 'next project')
Ensure support levels and service are consistently aligned with contractual agreement and account plan to support scalable account growth (ARR)
As the internal champion for customer health, you will track each customer's usage, taking corrective action and escalating to the Account Manager where required
Manage the helpdesk for your customers
Prepare for QBRs (internal QBR first) and participate in customer QBRS with the Account Manager

What we offer

Hybrid working
Company paid medical cashplan
Enhanced annual leave
Work from anywhere up to 4 weeks a year
Access to a global benefits and reward platform
Access to well-being support, including an Employee Assistance Programmes
Life Assurance
Day off on your birthday
Volunteering day
Enhanced parental leave

Fulltime

Customer Success Manager (Mid-Market customers)

We’re looking for a Customer Success Manager (Mid-Market customers) to join our ...

Location

United Kingdom , Manchester

Salary:

40000.00 - 52000.00 GBP / Year

Vypr

Expiration Date

Until further notice

Requirements

Embracing tech to automate new functionality training and respond to customer queries where possible
Using your research experience in CPG or agencies to understand customer objectives and translate how Vypr can be used to achieve them
Training customers
Building and leveraging customer relationships
Communicating effectively
Attention to detail, high-quality standards of outputs
Managing your own workload, ensuring that customers are prioritised accordingly

Job Responsibility

Liaise with end-users contacts
Onboard new customers, ensuring that TTFV is within 1 week of onboarding
Deliver agreed support level for Year 1 customers
Deepen usage and engagement with the Vypr platform self-serve, driving adoption across the product intelligence-related processes
Deliver any contractual support days in a way that results in increased understanding of Vypr's full capabilities and leads to increase usage
As the internal champion for customer health, you will track each customer's usage, taking corrective action and escalating to the Account Manager where required
Manage the helpdesk for your customers
Ensure support levels and service are consistently aligned with contractual agreement and account plan to support scalable account growth (ARR)
Prepare for QBRs (internal QBR first) and participate in customer QBRS with the Account Manager
Network within the customers to identify growth opportunities to share with the Account Manager

What we offer

Hybrid working
Company paid medical cashplan
Enhanced annual leave
Work from anywhere up to 4 weeks a year
Access to a global benefits and reward platform
Access to well-being support, including an Employee Assistance Programmes
Life Assurance
Day off on your birthday
Volunteering day
Enhanced parental leave

Fulltime

Upmarket Customer Success Manager, Discover

We’re looking for our first Customer Success Manager dedicated to Yotpo Discover...

Location

United States , New York

Salary:

110000.00 - 130000.00 USD / Year

Yotpo

Expiration Date

Until further notice

Requirements

3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy
Hands-on SEO background (agency or in-house strongly preferred)
Comfortable explaining AI search, LLM-driven answers, and modern discovery concepts to non-technical stakeholders
Builder mentality—thrives in early-stage environments and excited to create structure where none exists
Strategic advisor with experience managing complex customer relationships and engaging executive audiences
Analytical and data-driven, using insights to measure performance and demonstrate business impact
Exceptional communicator and storyteller with strong presentation skills

Job Responsibility

Help design and scale the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks
Lead SEO + AEO audits using Yotpo Discover, translating AI discovery insights into concrete recommendations and measurable outcomes for customers
Own post-onboarding customer relationships through renewal, driving retention and expansion in close partnership with Account Managers and Customer Success teams across product lines
Partner deeply with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions
Lead strategic QBRs and executive-level conversations that align customer goals with Yotpo’s roadmap
Build strong, multi-threaded relationships across customer organizations—from day-to-day operators to C-suite stakeholders
Proactively track adoption and performance, identifying risk early and leading resolution strategies when challenges arise

What we offer

100% coverage of employee medical premiums
90% coverage for dependent/family premiums
100% coverage of employee dental + vision premiums
Comprehensive life and disability insurance
Flexible Time Off (FTO) policy, sick time, and paid holidays
Equity in options
Company sponsored 401K matching
Pre-tax Commuter and Healthcare benefits
Comprehensive paid leave for new parents and Dependent Care FSA
Individualized career development, rewards and recognition

Fulltime

Upmarket Customer Success Manager, Discover

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered...

Location

Canada , Toronto

Salary:

110000.00 - 130000.00 CAD / Year

Yotpo

Expiration Date

Until further notice

Requirements

3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy
Hands-on SEO background (agency or in-house strongly preferred)
Comfortable explaining AI search, LLM-driven answers, and modern discovery concepts to non-technical stakeholders
Builder mentality—thrives in early-stage environments and excited to create structure where none exists
Strategic advisor with experience managing complex customer relationships and engaging executive audiences
Analytical and data-driven, using insights to measure performance and demonstrate business impact
Exceptional communicator and storyteller with strong presentation skills

Job Responsibility

Help design and scale the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks
Lead SEO + AEO audits using Yotpo Discover, translating AI discovery insights into concrete recommendations and measurable outcomes for customers
Own post-onboarding customer relationships through renewal, driving retention and expansion in close partnership with Account Managers and Customer Success teams across product lines
Partner deeply with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions
Lead strategic QBRs and executive-level conversations that align customer goals with Yotpo’s roadmap
Build strong, multi-threaded relationships across customer organizations—from day-to-day operators to C-suite stakeholders
Proactively track adoption and performance, identifying risk early and leading resolution strategies when challenges arise

What we offer

Company sponsored RRSP matching
100% coverage of additional benefits programme
Equity in options
Individualized career development, rewards and recognition
Wellness and philanthropic programming and events

Fulltime

Founding Customer Success Manager

Krea is building next-generation AI creative tools for artists, designers, and s...

Location

United States , San Francisco

Salary:

Not provided

Krea

Expiration Date

Until further notice

Requirements

Experience in Customer Success or Account Management
A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
Strong understanding of creative workflows
Product-focused mindset, with experience in onboarding and implementation
Strong communication and interpersonal skills - you’re great at building and maintaining relationships
Proactive, ownership-driven attitude and comfort working in an early-stage environment

Job Responsibility

Own post-sale customer success: onboarding, adoption, renewals, and expansion
Help customers integrate Krea into their creative workflows and daily work
Drive product adoption across our core customer profiles
Communicate new feature and product updates (we ship weekly)
Track usage and customer signals to help customers get more value
Identify expansion opportunities and support renewals and upsells
Share customer feedback with the product and marketing teams and help shape what we build

What we offer

Openness to sponsoring international candidates (STEM OPT, OPT, H-1B, O-1, E-3)
The chance to work closely with a world-class team shaping the future of AI creative tools
High impact and ownership as a founding member of the CS function
Competitive compensation (75th percentile of market) with meaningful equity

Fulltime

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Customer Success Manager, Agency

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