Customer Success Manager (Activation) Job at Moss (Berlin)

Customer Success Manager (Activation)

Moss

Location:
Germany; United Kingdom , Berlin ▼
London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn's Top Startups, we’re here to help propel your career and together, make Moss a lasting success. We’re looking for an Customer Success Manager (Activation) (f/m/d) to drive rapid onboarding and activation for small to mid-sized customers at Moss. You’ll work closely with Sales, Product, and Customer Success teams to ensure a smooth, scalable onboarding experience—focused on quick product adoption and seamless integration. You’ll take charge of the end-to-end customer journey, optimizing workflows, automating processes, and minimizing time spent on emails and meetings. With your expertise in our product and integrations, you’ll guide customers to full platform adoption in record time.

Job Responsibility:

Manage the end-to-end implementation and activation of a high volume of new customers efficiently and effectively
Gain a thorough understanding of customers’ workflows, pain points, and priorities to deliver customized setups that focus on implementing key features for customer success
Develop and refine scalable processes and automated workflows for onboarding, utilizing tech-enabled solutions to maximize efficiency
Monitor customer engagement and activation metrics, proactively reaching out to those falling behind to keep rollouts on track
Become a subject-matter expert on Moss’ suite of products across all our three active markets (Germany, Netherlands, UK), including integration and configuration capabilities

Requirements:

Prior experience in running streamlined implementation processes in a client facing B2B setting
Fluent in both German (C2) and English (C1)
Excel in a fast-paced, high-volume environment, managing multiple accounts and tasks with ease
A strong commitment to understanding and prioritizing customer success, with comfort using calls as the primary communication method
Proficiency with CRM tools, automated workflows, and data-driven decision-making to streamline processes and enhance customer outcomes
Approaches challenges with a solution-focused mindset, creatively addressing customer needs and overcoming obstacles

What we offer:

Top-of-market compensation package, including equity
20 days “work from abroad”
600EUR/GBP Learning & Development Budget
other local benefits

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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