Customer Success Manager (Activation) Job at Moss (Berlin)

Public Sector Program Manager / Customer Success Manager

Location

United States , Ft. Bragg

Salary:

Not provided

Unstructured

Expiration Date

Until further notice

Requirements

Do you currently hold an active security clearance?
Do you live near Ft. Bragg, NC / Willing to go onsite frequently.
Are you legally authorized to work in the United States?

Fulltime

Public Sector Program Manager / Customer Success Manager

Lead technical delivery, customer success, and relationship management with our ...

Location

United States , Ft. Bragg, Fayetteville

Salary:

Not provided

Unstructured

Expiration Date

Until further notice

Requirements

3–5 years of program management or customer success experience in public sector environments, preferably supporting the U.S. Department of Defense
Established relationship with USSOCOM and/or its components, gained through prior military service or direct business engagement
Ability to work regularly onsite in or near Fort Bragg, NC
Active SECRET clearance (TS/SCI eligibility strongly preferred)
Strong understanding of federal procurement, compliance, and delivery requirements
Experience reviewing and managing contracts, SLAs, and deliverables
Familiarity with machine learning, AI, or enterprise software integrations
Excellent communication skills to bridge technical and non-technical stakeholders
Proven ability to manage complex, multi-stakeholder programs with competing priorities
Ability to identify and pursue expansion opportunities within accounts, partnering closely with the account manager on growth initiatives

Job Responsibility

Own the end-to-end program delivery lifecycle for public sector accounts, particularly within the U.S. Department of Defense and Special Operations community, ensuring milestones, deliverables, and timelines are met
Navigate cross-functional coordination with product, engineering, and solutions teams to deliver tailored solutions
Ensure programs align with customer missions, security requirements, and compliance frameworks
Act as the primary point of contact for public sector customers, building trusted partnerships that drive adoption and long-term value
Proactively collaborate with account managers to identify expansion opportunities and help customers unlock the full potential of the Unstructured platform
Own contract execution, including reviewing deliverables, ensuring compliance, and coordinating with internal stakeholders on contractual obligations
Manage subcontracts, build effective partner relationships, navigate procurement processes, and ensure adherence to federal standards
Guide customers through the implementation and integration of Unstructured solutions within existing workflows and environments
Translate technical capabilities into clear mission impact for both technical and non-technical stakeholders
Represent the voice of the customer internally, providing actionable insights to inform product roadmap and prioritization decisions

What we offer

Company offsites
Best-in-tech swag
Tools needed to do your best work
Medical, dental, and vision coverage from day one
Life and disability insurance
Unlimited PTO
Flexible parental leave
401(k) options
Competitive referral incentives.

Fulltime

Customer Success Manager-Manager

We are seeking an experienced individual to lead the end‑to‑end customer success...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

More than six years of experience in an international, customer‑facing Customer Success role
Strong telecom product knowledge (at least one product line such as fixed, mobility, security, IoT, SaaS, Cloud, MPN, or unified communications)
ITIL 4 certified with strong understanding of the full service lifecycle
Excellent communication and presentation skills with the ability to influence senior stakeholders
Strong understanding of LAN/WAN, MPLS, SD‑WAN, internet access, fixed voice, SDH/DWDM, and related technologies
Experience engaging and managing vendors/carriers
Financial acumen with the ability to interpret P&L statements and support account profitability
Skilled in conflict resolution, collaboration, Agile ways of working, and stakeholder influence
Empathetic, adaptable, and committed to delivering exceptional customer experience
Bachelor’s degree in Engineering (essential)

Job Responsibility

Build and maintain strong relationships with global enterprise customers in multiple regions
Represent VOIS in discussions with senior customer stakeholders, ensuring clarity, trust, and excellent service quality
Own customer satisfaction strategy including NPS improvement programmes
Manage Service Reviews (monthly/quarterly), ensuring accurate documentation, action tracking, and reporting
Oversee continuous service improvement initiatives across sell‑build‑run lifecycle
Resolve issues outside standard BAU processes by managing escalations effectively
Maintain accurate service inventories and customer information
Work with operational and enabling functions to ensure fulfilment of contractual commitments
Identify revenue opportunities through upselling, cross‑selling, and footprint expansion
Conduct detailed performance and trend analysis, proposing improvements where needed

What we offer

Opportunity to work with global enterprise customers and cutting‑edge telecom technologies
Exposure to complex service environments and cross‑functional collaboration across regions
Ability to influence strategic customer success outcomes and drive service excellence
Growth opportunities across customer success, service management, and telecom technology domains
Experience working in a dynamic, multicultural, international environment