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Customer Success Manager / Account Manager

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Xelix

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

40000.00 - 58000.00 GBP / Year
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Job Description:

At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate - moving from manual processes to automated, intelligent workflows. Xelix is a fast-paced scale-up - things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively, whilst remaining profitable. We have over 100 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun & we love to celebrate a milestone together. In this role you’ll grow, be challenged and help shape the future of Xelix. If you’re excited about building something special with us, we’d love to hear from you.

Job Responsibility:

  • Act as a consultant to some of our highest-tier customers
  • building CSPs, monitoring value realisation and preparing & presenting success metrics to C-Suite
  • Develop a deep understanding of a customer’s business priorities, objectives, challenges, architecture, and roadmap
  • Consistently monitoring customer health & engagement
  • Proactively identifying churn risk and engaging internal stakeholders
  • Build relationships with multiple contacts within each customer, including executive sponsors, economic buyers & decision-makers, and influence leaders
  • Proactively triage technical and non-technical queries and identify solutions with efficiency
  • Administer renewals and reduce churn while promoting the upsell of new Xelix products and expanding contract values
  • Act as the voice of the customer internally and work closely with the Product team to help them prioritise the roadmap
  • Communicate product deliverables and timelines to customers
  • Work collaboratively with the commercial and technical teams to find the best product solutions
  • Work with the other CSMs, founders and commercial teams on strategic topics e.g., market trends & competitor analysis

Requirements:

  • Relevant experience in Customer Success and/or Sales and/or Project Management in a fast-paced tech company
  • Ample experience in managing complex enterprise customers
  • Proven track record of identifying at-risk customers and driving complex resolution plans
  • Proven success in managing cross-sells, upsells and renewals
  • Speedy learner with the ability to grasp new technologies, product features & processes quickly
  • Good time manager & well-practised at prioritisation
  • Strong attention to detail, with experience managing multiple complex work streams at once
  • Confident, high energy and personable with proven success of building relationships
  • Robust analytical and problem-solving skills
  • A "do-er", excited to make a difference and passionate about delivering exceptional customer experiences
What we offer:
  • 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
  • Hybrid working with two days a week from our dog-friendly Hoxton office
  • On-site gym and cycle to work scheme
  • Employee discount at over 100 retailers
  • Comprehensive private medical & dental cover with Vitality
  • Enhanced parental leave pay
  • Learning & development culture – £1,000 personal annual budget
  • We’re carbon-neutral and are working towards ambitious carbon reduction goals
  • Lots of team socials & activities
  • Annual team retreat

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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