CrawlJobs Logo
Intercom Logo Intercom · Customer Service

Customer Success Manager 2

United States, Chicago 101250.00 - 120938.00 USD / Year · Job Posted December 26, 2025
Apply Position
Job Link Share

Job Description

We’re building Intercom’s Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Intercom’s suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably.

Job Responsibility

  • Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support
  • Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments—leveraging technology, automation, digital content, and smart touchpoints
  • Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1
  • Monitor usage & health signals proactively—identifying risks, opportunities, and expansion paths
  • drive intervention where needed
  • Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion
  • Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training
  • Help define what “Scaled CS” means here: you’ll be a builder—defining processes, tools, metrics, and models for what high volume, high value looks like

Requirements

  • 2–4+ years in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement
  • Strong interest in / experience with AI & automation support tools
  • ability to explain AI/Fin features and use cases to customers, and help them build workflows around them
  • Comfortable discussing technical topics such as APIs, integrations, and workflows—not an expert, but confident engaging with customers on technical questions and guiding them to resources
  • Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders)
  • Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn’t working, and adapt strategy based on results
  • Self-starter, entrepreneurial, comfortable in ambiguity
  • able to build processes from scratch and consistently improve them
  • Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders
  • Proof of eligibility to work in the United States is required

Nice to have

  • Interest in consumption or usage-based SaaS models
  • Exposure to Generative AI, chatbots, virtual agents, or AI-assisted support tools
  • Experience in operations, scaling CS / onboarding / customer education / digital engagement programs

What we offer

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
Intercom - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Success Manager 2

8 matching positions

Customer Success Manager

As a Customer Success Manager at Rapid7, you will be a key driver of customer ou...
Location
Location
United States , Tampa; Boston; Austin
Salary
Salary:
67200.00 - 90900.00 USD / Year
rapid7.com Logo
Rapid7
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A customer-first mindset with a genuine passion for helping customers succeed, and the ability to build trusted relationships with technical practitioners and business stakeholders alike.
  • Strong written and verbal communication skills, with the ability to clearly convey complex concepts and foster commitment from customers and internal partners.
  • A growth-oriented approach to your craft — staying curious, seeking feedback, and continuously developing your cybersecurity and customer success expertise.
  • Accountability for your portfolio — owning your customer relationships, proactively surfacing risk, and following through on commitments that drive outcomes.
  • 2+ years of Customer Success, Account Management, or similar experience, ideally in a high-tech or SaaS environment
  • cybersecurity experience and certifications highly preferred.
  • Experience developing account strategies and success plans to help customers fully leverage technology solutions.
  • Prior technology deployment and configuration experience, with the ability to advise customers on adoption and optimization for faster ROI.
  • Effective project management and prioritization skills, with the ability to manage multiple accounts and competing priorities simultaneously.
  • A solutions-oriented mentality with the ability to navigate complex customer situations and drive resolution.
Job Responsibility
Job Responsibility
  • Develop and maintain strong, lasting relationships with key stakeholders across technical teams, project managers, and C-level executives — serving as the primary point of contact and go-to partner for your assigned customers.
  • Build and execute Success Plans that align each customer’s unique cybersecurity goals to the capabilities of the Rapid7 platform, providing the guidance and support needed to meet those goals and secure renewals.
  • Orchestrate key customer touchpoints — from weekly status meetings to Executive Business Reviews — ensuring consistent engagement and alignment on customer priorities.
  • Demonstrate strong product knowledge by helping customers understand, adopt, and optimize their use of Rapid7 solutions, providing advice and educational resources that drive faster time to value.
  • Advocate for customer needs and feedback internally, collaborating with cross-functional teams including sales, marketing, and product development to ensure a unified approach to customer success.
  • Proactively identify and mitigate risk by monitoring customer usage patterns, health scores, and engagement signals to address potential churn before it escalates.
  • Establish and track key performance indicators (KPIs) including customer satisfaction scores, product adoption and health metrics, retention rates, and upsell opportunities.
  • Stay current on cybersecurity trends, emerging technologies, and the evolving threat landscape to provide informed guidance and act as a trusted advisor to your customers.
What we offer
What we offer
  • Variable/incentive compensation
  • equity
  • benefits (where applicable/eligible)
  • Fulltime
Read More
Arrow Right

Logistics Customer Success Manager

Our client in the transportation industry, a well-known and respected company th...
Location
Location
Canada , Dollard-Des-Ormeaux
Salary
Salary:
60000.00 - 70000.00 USD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
August 03, 2026
Flip Icon
Requirements
Requirements
  • 2-3 years logistics in the transport or brokerage industry
  • Experience in cross-border sales of LTL and FTL solutions
  • Familiarity with class and discount pricing structures
  • Be self-managed and able to meet the requirements of the position with minimal supervision
Job Responsibility
Job Responsibility
  • Manage new accounts and expand our presence in the small package and part batch market
  • Develop relationships with decision-makers and show them how a 3PL offers real added value
  • Coordinate shipments from A to Z, from booking to negotiation, including tracking, mainly for partial loadings
  • Support the international logistics team with maritime and air shipments
What we offer
What we offer
  • Full-time permanent position from Monday to Friday
  • Office located in Dollard-des-ormeaux, free parking
  • The work model is flexible (home / office)
  • Base salary negotiable 60k-70k range
  • Benefits package included, insurance
  • 3 weeks of vacation + additional days off
  • Excellent work environment, team environment, internal advancement opportunities
  • Fulltime
Read More
Arrow Right

Customer Success Manager, SMB

Location
Location
United States
Salary
Salary:
80000.00 - 118000.00 USD / Year
fullpath.com Logo
Fullpath
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of customer success experience in a B2B Automotive SaaS company
  • Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
  • Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
  • High level of competency working with data to drive business focus and decision making
  • Ability to build and implement follow-up processes
  • Experience working with CRM systems
  • Independent problem-solving skills and adaptivity to change
  • Excellent verbal and written communication skills
  • Strong work ethic and high energy levels
  • Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Job Responsibility
Job Responsibility
  • Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
  • Execute a framework to communicate ROI proactively - identify risks and minimize churn
  • Analyze our customers' performance based on data and work with the customers to optimize success
  • Influence our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
  • Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
  • Understand our customers’ business models and industries to best position adaptive insights to support their business goals
What we offer
What we offer
  • Medical, Dental, Vision, Disability, Life/AD&D, EAP
  • 15 vacation days per year to start
  • 80 hours of sick leave
  • 12 paid holidays
  • paid parental leave
  • 401k with company match
  • Fulltime
Read More
Arrow Right

Customer Success Manager, SMB

We are looking for a highly-skilled Customer Success Manager to join our team an...
Location
Location
United States
Salary
Salary:
80000.00 - 88000.00 USD / Year
fullpath.com Logo
Fullpath
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of customer success experience in a B2B Automotive SaaS company
  • Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
  • Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
  • High level of competency working with data to drive business focus and decision making
  • Ability to build and implement follow-up processes
  • Experience working with CRM systems
  • Independent problem-solving skills and adaptivity to change
  • Excellent verbal and written communication skills
  • Strong work ethic and high energy levels
  • Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Job Responsibility
Job Responsibility
  • Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
  • Execute a framework to communicate ROI proactively - identify risks and minimize churn
  • Analyze our customers' performance based on data and work with the customers to optimize success
  • Influence our customers' future lifetime value through high product adoption, satisfaction. and overall customers' health
  • Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
  • Understand our customers’ business models and industries to best position adaptive insights to support their business goals
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Disability
  • Life/AD&D
  • EAP
  • 15 vacation days per year to start
  • 80 hours of sick leave
  • 12 paid holidays
  • paid parental leave
  • Fulltime
Read More
Arrow Right

Customer Success Manager

Join MVF's Brand Amplification team as a Customer Success Manager - a client-fac...
Location
Location
United States , Austin
Salary
Salary:
Not provided
mvfglobal.com Logo
MVF
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2 years of experience in a client-facing demand generation or content syndication role
  • Comfortable managing client relationships and conducting regular check-in calls with confidence and professionalism
  • Solid campaign management experience
  • A proactive, self-starting mindset - able to identify opportunities and act on them without waiting for direction
  • Excellent written and verbal communication skills, including presenting campaign data clearly and handling challenging conversations calmly
  • Organised and detail-oriented
  • able to manage multiple campaigns and client relationships simultaneously
  • Proficiency in Microsoft Office Suite or Google Workspace
  • (Preferred) Experience in a media agency, publisher, or B2B digital media environment
  • (Preferred) Familiarity with branded content: newsletters, sponsored content, advertorials, and display advertising
Job Responsibility
Job Responsibility
  • Serve as the day-to-day point of contact for a portfolio of B2B clients, building trusted relationships with both sales and the client
  • Conduct regular check-in calls with clients to discuss campaign performance and make relevant amendments and optimisations
  • Manage live digital campaigns end-to-end, ensuring they are trafficked correctly, performing against KPIs, and delivering maximum value for clients
  • Handle client queries and day-to-day questions with professionalism and confidence
  • Prepare bespoke proposals and campaign reports for clients, presenting data-driven insights and recommendations clearly
  • Support the Revenue Operations Manager in developing client renewal strategies - contributing performance data, client feedback, and observations that inform renewal conversations
  • Understand client performance and the metrics clients use to determine campaign success
  • Actively contribute to building the commercial value of MVF's Brand Amplification portfolio and bring ideas for new upper-funnel products or campaign formats
  • Conduct regular competitor analysis - researching other MQL vendors and digital advertising companies on pricing, ad formats, and client portfolios
  • Stay across industry trends in B2B demand generation and branded content, flagging relevant developments to the wider team
What we offer
What we offer
  • Summer Fridays
  • Competitive holiday benefits - 25 days a year paid holiday, plus 8 bank holidays (increases 1 day a year up to 30 days)
  • Hybrid working - 3 days a week in the office
  • Closed for Christmas holidays - Extra days not taken from your annual holiday allowance
  • Work from anywhere for 2 weeks a year
  • Life Assurance and Income Protection to protect your loved ones
  • Benefits allowance for health, dental, and vision coverage
  • Six months paid maternity leave, and one month paid paternity leave (subject to qualifying conditions) inclusive of same-sex and adoptive parents
  • Defined Contribution Pension and Salary Sacrifice Scheme
  • Be Well: Our award-winning wellbeing and mental health programme to support all MVFers and their families
Read More
Arrow Right

Customer Success Manager

Join MVF's Brand Amplification team as a Customer Success Manager - a client-fac...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
mvfglobal.com Logo
MVF
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2 years of experience in a client-facing demand generation or content syndication role
  • Comfortable managing client relationships and conducting regular check-in calls with confidence and professionalism
  • Solid campaign management experience
  • A proactive, self-starting mindset - able to identify opportunities and act on them without waiting for direction
  • Excellent written and verbal communication skills, including presenting campaign data clearly and handling challenging conversations calmly
  • Organised and detail-oriented
  • able to manage multiple campaigns and client relationships simultaneously
  • Proficiency in Microsoft Office Suite or Google Workspace
  • (Preferred) Experience in a media agency, publisher, or B2B digital media environment
  • (Preferred) Familiarity with branded content: newsletters, sponsored content, advertorials, and display advertising
Job Responsibility
Job Responsibility
  • Serve as the day-to-day point of contact for a portfolio of B2B clients, building trusted relationships with both sales and the client
  • Conduct regular check-in calls with clients to discuss campaign performance and make relevant amendments and optimisations
  • Manage live digital campaigns end-to-end, ensuring they are trafficked correctly, performing against KPIs, and delivering maximum value for clients
  • Handle client queries and day-to-day questions with professionalism and confidence
  • Prepare bespoke proposals and campaign reports for clients, presenting data-driven insights and recommendations clearly
  • Support the Revenue Operations Manager in developing client renewal strategies - contributing performance data, client feedback, and observations that inform renewal conversations
  • Understand client performance and the metrics clients use to determine campaign success
  • Actively contribute to building the commercial value of MVF's Brand Amplification portfolio and bring ideas for new upper-funnel products or campaign formats
  • Conduct regular competitor analysis - researching other MQL vendors and digital advertising companies on pricing, ad formats, and client portfolios
  • Stay across industry trends in B2B demand generation and branded content, flagging relevant developments to the wider team
What we offer
What we offer
  • Summer Fridays
  • 25 days a year paid holiday, plus 8 bank holidays (increases 1 day a year up to 30 days)
  • Hybrid working - 3 days a week in the office
  • Closed for Christmas holidays - Extra days not taken from your annual holiday allowance
  • Work from anywhere for 2 weeks a year
  • Life Assurance and Income Protection
  • Benefits allowance for health, dental, and vision coverage
  • Six months paid maternity leave, and one month paid paternity leave (subject to qualifying conditions) inclusive of same-sex and adoptive parents
  • Defined Contribution Pension and Salary Sacrifice Scheme
  • Be Well: Our award-winning wellbeing and mental health programme
  • Fulltime
Read More
Arrow Right

Customer Success Manager, SMB

We're partnering with our client, a dynamic media and entertainment company, to ...
Location
Location
United States , Los Angeles
Salary
Salary:
37.00 - 42.00 USD / Hour
onwardsearch.com Logo
Onward Search
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years of experience in digital advertising, media sales, or account management
  • Strong understanding of the digital ad ecosystem
  • Ability to analyze campaign performance and adapt strategies swiftly
  • Excellent communication skills, with persuasive and clear messaging
  • Proficiency in CRM systems like Salesforce and ad-tech platforms
  • Bachelor's degree in Marketing, Business, or related field (preferred but not required)
Job Responsibility
Job Responsibility
  • Develop and implement tailored onboarding plans to ensure new clients achieve success
  • Manage a portfolio of high-value SMB accounts, fostering product adoption and satisfaction through data-driven engagement
  • Provide expertise on Paramount Ads Manager, offering strategic advice for campaign improvements to maximize ROI
  • Identify and pursue growth opportunities within assigned accounts, driving revenue and scaling advertiser activity
  • Maintain organized outreach efforts using Salesforce, ensuring consistent follow-up to advance sales opportunities
What we offer
What we offer
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401(k) Program
  • Commuter Benefit
  • eLearning and Ongoing Training
  • Education Reimbursement
  • Fulltime
Read More
Arrow Right

Customer Success Manager

Fullpath by Cox Automotive is a fast growing tech company in the automotive spac...
Location
Location
United States
Salary
Salary:
80000.00 - 88000.00 USD / Year
fullpath.com Logo
Fullpath
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of customer success experience in a B2B Automotive SaaS company
  • Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
  • Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
  • High level of competency working with data to drive business focus and decision making
  • Ability to build and implement follow-up processes
  • Experience working with CRM systems
  • Independent problem-solving skills and adaptivity to change
  • Excellent verbal and written communication skills
  • Strong work ethic and high energy levels
  • Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Job Responsibility
Job Responsibility
  • Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
  • Execute a framework to communicate ROI proactively - identify risks and minimize churn
  • Analyze our customers' performance based on data and work with the customers to optimize success
  • Influence our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
  • Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
  • Understand our customers’ business models and industries to best position adaptive insights to support their business goals
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Disability
  • Life/AD&D
  • EAP
  • 15 vacation days per year to start
  • 80 hours of sick leave
  • 12 paid holidays
  • paid parental leave
  • Fulltime
Read More
Arrow Right