Customer Success Manager- ISO

• CX strategy
• Work with the VP of Customer Success in developing the complete CX strategy for our Markets customers and lead execution of this strategy with our top ISOs
• Customer Advocacy & Relationship Management
• Serve as the primary technical relationship owner post-deployment, ensuring ongoing alignment with the customer's business objectives
• Act as the first point of escalation for customer issues, coordinating with cross-functional teams to ensure timely and satisfactory resolution
• Build strong executive and operational relationships within customer organizations, positioning GE Vernova as a trusted partner
• Product Expertise & Use Case Alignment
• Develop and maintain deep product knowledge across GE Vernova's Grid Software portfolio
• Collaborate with customers to understand their operational use cases and ensure proper solution adoption, configuration, and utilization
• Translate complex technical features into business value and ensure alignment with customer goals and desired outcomes
• Lifecycle Management & Customer Outcomes
• Monitor customer health, proactively identifying risks to retention and opportunities for expansion
• Drive successful customer outcomes by aligning internal resources to deliver value and results across the customer lifecycle
• Lead regular check-ins, business reviews, and success planning sessions with customers
• Support renewals by demonstrating value delivered and ensuring customer satisfaction
• Issue Resolution & Continuous Improvement
• Help lead Root Cause Analysis (RCA) efforts following critical issues or escalations, ensuring learnings are captured and applied to standard work to drive continuous improvement
• Partner with Support, Engineering, and Product teams to prevent recurrence and enhance the customer experience
• Internal Collaboration & Feedback Loop
• Act as the internal voice of the customer, channeling feedback to Product, Engineering, Support, and other internal stakeholders
• Coordinate cross-functional efforts to address customer challenges and enhance the overall experience
• Contribute to the development of best practices and scalable customer success strategies

• Bachelor's degree in Engineering, Computer Science, Business, or a related field
• 8+ years of experience in customer success, account management, or technical collaboration/leadership roles-preferably within the energy, utilities, or enterprise software sectors
• Strong technical acumen with the ability to quickly learn and articulate complex software solutions
• Deep customer empathy, a passion for driving client success, and a results-oriented mindset focused on delivering customer outcomes
• Demonstrated experience participating in or leading root cause investigations and post-mortem processes
• Excellent communication, presentation, and stakeholder management skills
• Proven ability to manage multiple priorities in a fast-paced, dynamic environment
• Familiarity with electric utility operations, grid modernization, or energy transition initiatives is a strong plus

Familiarity with electric utility operations, grid modernization, or energy transition initiatives is a strong plus

• Health Insurance
• Health Reimbursement Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• FSA
• FSA With Employer Contribution
• HSA
• HSA With Employer Contribution
• Fitness Subsidies
• On-Site Gym
• Mental Health Benefits
• Adoption Assistance Program
• Family Support Resources
• Birth Parent Or Maternity Leave
• Adoption Leave
• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities
• Commuter Benefits Program
• Casual Dress
• On-Site Cafeteria
• Holiday Events
• Unlimited Paid Time Off
• Paid Holidays
• Personal/Sick Days
• Summer Fridays
• 401(K)
• Stock Purchase Program
• Performance Bonus
• Relocation Assistance
• Financial Counseling
• Profit Sharing
• 401(K) With Company Matching
• Tuition Reimbursement
• Access To Online Courses
• Lunch And Learns
• Leadership Training Program
• Internship Program
• Associate Or Rotational Training Program
• Diversity, Equity, And Inclusion Program
• Employee Resource Groups (ERG)
• Unconscious Bias Training