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Radancy Logo Radancy · -

Customer Success Manager- Digital Media

India, Bengaluru · Job Posted May 05, 2026
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Job Description

As a Customer Success Manager (CSM) at Radancy, you’ll lead end-to-end delivery for some of the world’s most recognized employer brands. You will serve as the strategic and operational link between clients, internal teams, and media partners — ensuring flawless campaign execution, performance insights, and long-term client satisfaction. This role blends project management, client consulting, and digital media expertise in a fast-paced, collaborative environment.

Job Responsibility

  • Serve as the primary client contact, managing relationships, expectations, and delivery across digital media, creative, and analytics workstreams
  • Lead campaign planning, execution, and performance tracking in partnership with internal strategy, media, and analytics teams
  • Own WIP reports, project plans, and delivery timelines, ensuring adherence to SLAs and proactive risk management
  • Collaborate with media vendors and platform partners (LinkedIn, Meta, Google, Programmatic, DOOH, etc.) for seamless campaign activation and optimization
  • Drive status reviews, QBRs, and performance presentations, translating data into actionable insights for clients
  • Ensure accurate tracking of deliverables, budgets, and hours through Workfront and reporting tools, maintaining strong operational discipline
  • Identify growth opportunities, upsell solutions, and strengthen Radancy’s strategic value for clients
  • Mentor and guide Customer Success Representatives and cross-functional team members to deliver consistent quality and alignment
  • Partner with internal leadership to continuously improve processes, documentation, and client experience

Requirements

  • 4–7 years of experience in Customer Success, Account Management, or Client Servicing, preferably in digital media, advertising, or marketing technology
  • Deep understanding of the digital marketing ecosystem — including media planning, campaign management, and analytics
  • Strong project management and multitasking skills, with the ability to prioritize and lead multiple accounts or workstreams
  • Excellent communication, presentation, and client relationship management abilities
  • Proficiency in Excel, PowerPoint / Google Slides, and exposure to Workfront, Asana, or similar PM tools
  • Analytical mindset with a focus on insights, optimization, and performance storytelling
  • Bachelor’s degree in Marketing, Communications, Business, or related field
  • Experience with SaaS or recruitment marketing platforms (CRM, career sites, media automation tools) is a plus

Nice to have

Experience with SaaS or recruitment marketing platforms (CRM, career sites, media automation tools) is a plus

What we offer

  • Ownership of key enterprise client relationships and strategic campaigns
  • Exposure to global stakeholders, diverse digital channels, and innovative employer branding solutions
  • A collaborative environment with clear pathways to growth into Senior CSM or Client Strategy leadership roles
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