CrawlJobs Logo
Sales Talent Inc Logo Sales Talent Inc · IT - Software Development

Customer Success Manager – Technical Onboarding / Scaling SaaS

Canada 110000.00 - 120000.00 CAD / Year · Job Posted January 21, 2026
Apply Position
Job Link Share

Job Description

A profitable, founder-led SaaS company that has grown ~50% year over year is expanding its North American customer function to support complex enterprise implementations. With the stability of an established product and the hands-on nature of a scaling organization, this role blends technical onboarding, solution configuration, training, and long-term customer enablement.

Job Responsibility

  • Own the end-to-end onboarding and ongoing success of enterprise customers
  • Lead implementations from kickoff through go-live
  • Ensure teams are fully enabled to run the platform independently
  • Work closely with PMO leaders and senior stakeholders
  • Deliver training and guide configuration decisions
  • Act as a long-term partner post-implementation
  • Manage a focused portfolio of accounts post-go-live
  • Own renewals for smaller accounts and partner with Sales on larger renewals or expansions
  • Remain accountable for customer health, adoption, and long-term outcomes

Requirements

  • Must be based in Ontario, Canada.
  • Prior experience in a Customer Success, onboarding, enablement, training, or adjacent client-facing role within a SaaS or tech-enabled company
  • Able to quickly consume and apply technical information
  • Strong written and verbal communication skills, with experience training, presenting, or educating customers
  • Organized, curious, and comfortable working in a remote-first environment

Nice to have

  • Comfortable working with enterprise or corporate customers and navigating layered organizations, processes, and stakeholders
  • Familiarity with project management concepts is a plus
  • Experience with Microsoft 365 and modern collaboration tools is helpful
  • A bachelor’s degree is nice to have

What we offer

  • Benefits
  • RRSP
  • 24 days PTO plus holidays
  • Healthcare Plan: Provider: Canada Life, Basic Health Insurance: 80% co-insurance with no deductible, Medical services & supplies coverage
  • Retirement Plan (RRSP): Provider: Canada Life- Premium Plan: 5% employer matching
Sales Talent Inc - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Success Manager – Technical Onboarding / Scaling SaaS

8 matching positions

Customer Onboarding Manager (NL) - German Speaking

As Customer Onboarding Manager, you’ll guide our customers step by step in switc...
Location
Location
Netherlands
Salary
Salary:
Not provided
qargo.com Logo
Qargo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS
  • Or experience implementing complex SaaS solutions and an interest in logistics operations
  • A self-starter who takes initiative and enjoys variety in their work
  • Strong communication skills with both technical and non-technical audiences
  • Customer-focused and passionate about delivering the best possible customer experience
  • Proactive, organised, and flexible, thriving in a fast-paced, scaling environment
  • Fluent in German, Dutch and English (both written and spoken)
  • While this is a remote role, regular travel within the Netherlands is required. A valid driver's license and access to a car are needed for customer visits.
Job Responsibility
Job Responsibility
  • Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare
  • Analyse their current way of working, f.e. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup
  • Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one
  • Act as the main point of contact during implementation. Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform
  • Support pre-sales by analysing potential client needs and providing technical input during demos
  • Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution
  • Travel regularly across the country to meet customers.
What we offer
What we offer
  • A competitive salary package
  • A role with real ownership, responsibility, and impact
  • The chance to join our Dream Team and grow alongside Qargo as we expand across Europe
  • A flexible and trust-based working environment.
  • Fulltime
Read More
Arrow Right

Customer Onboarding Manager

Become a Customer Onboarding Manager at Qargo! Own the full onboarding journey a...
Location
Location
Netherlands
Salary
Salary:
Not provided
qargo.com Logo
Qargo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS
  • Or experience implementing complex SaaS solutions and an interest in logistics operations
  • A self-starter who takes initiative and enjoys variety in their work
  • Strong communication skills with both technical and non-technical audiences
  • Customer-focused and passionate about delivering the best possible customer experience
  • Proactive, organised, and flexible, thriving in a fast-paced, scaling environment
  • Fluent in Dutch and English (both written and spoken)
  • While this is a remote role, regular travel within the Netherlands is required. A valid driver’s license and access to a car are needed for customer visits.
Job Responsibility
Job Responsibility
  • Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare
  • Analyse their current way of working, fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup
  • Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one
  • Act as the main point of contact during implementation. Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform
  • Support pre-sales by analysing potential client needs and providing technical input during demos
  • Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution
  • Travel regularly across the country to meet customers
What we offer
What we offer
  • A competitive salary package
  • A role with real ownership, responsibility, and impact
  • The chance to join our Dream Team and grow alongside Qargo as we expand across Europe
  • A flexible and trust-based working environment
  • Fulltime
Read More
Arrow Right

Customer Success Manager

You'll transform grassroots product love into thriving team and enterprise accou...
Location
Location
United States , New York
Salary
Salary:
125000.00 - 235000.00 USD / Year
gamma.app Logo
Gamma
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of B2B SaaS experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of meeting or exceeding retention and expansion goals
  • Startup experience, preferably at PLG companies managing the transition from self-serve to sales-assisted motion
  • Proven ability to manage both high-touch strategic accounts and scaled customer programs, with the resourcefulness to navigate ambiguity in a high-growth environment
  • Data-driven approach to customer health, with comfort discussing technical concepts like APIs and SSO with stakeholders
  • Active AI user who experiments with new tools and can articulate AI best practices to customers, with the range to context-switch between executive communications and hands-on user training
Job Responsibility
Job Responsibility
  • Own customer health, gross retention, and net dollar retention across your portfolio, with a focus on preventing churn before it happens
  • Design and lead onboarding and training programs for new accounts, ensuring successful deployment, deep product adoption, and internal champions who drive expansion
  • Build playbooks for common customer journeys and develop one-to-many programs that efficiently serve a growing customer base
  • Navigate complex stakeholder relationships and conduct executive business reviews that quantify Gamma's impact on customer workflows
  • Partner with Sales to identify and convert high-potential accounts, maintaining ownership of the customer relationship post-sale
  • Channel customer feedback to Product and Design on features and use cases that unlock enterprise value
What we offer
What we offer
  • benefits
  • equity
  • Fulltime
Read More
Arrow Right

Customer Onboarding Manager (FR)

As Customer Onboarding Manager, you’ll guide our customers step by step in switc...
Location
Location
France
Salary
Salary:
Not provided
qargo.com Logo
Qargo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS. Or experience implementing complex SaaS solutions and an interest in logistics operations. A self-starter who takes initiative and enjoys variety in their work. Strong communication skills with both technical and non-technical audiences. Customer-focused and passionate about delivering the best possible customer experience. Proactive, organised, and flexible, thriving in a fast-paced, scaling environment. Fluent in French, English and Spanish (both written and spoken). While this is a remote role, regular travel within France is required. A valid driver’s license and access to a car/transportation are needed for customer visits.
Job Responsibility
Job Responsibility
  • Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare
  • Analyse their current way of working, fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup
  • Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one
  • Act as the main point of contact during implementation. Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform
  • Support pre-sales by analysing potential client needs and providing technical input during demos
  • Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution
  • Travel regularly across the country to meet customers.
What we offer
What we offer
  • A competitive salary package
  • A role with real responsibility, ownership, and impact
  • The chance to be part of our Dream Team, with opportunities to grow alongside Qargo as we expand across Europe
  • A flexible and trust-based working environment
Read More
Arrow Right

Customer Onboarding Manager

As Customer Onboarding Manager, you’ll guide our customers step by step in switc...
Location
Location
Belgium
Salary
Salary:
Not provided
qargo.com Logo
Qargo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS
  • Or experience implementing complex SaaS solutions and an interest in logistics operations
  • A self-starter who takes initiative and enjoys variety in their work
  • Strong communication skills with both technical and non-technical audiences
  • Customer-focused and passionate about delivering the best possible customer experience
  • Proactive, organised, and flexible, thriving in a fast-paced, scaling environment
  • Fluent in Dutch and English (both written and spoken)
  • A valid driver’s license is needed for customer visits
Job Responsibility
Job Responsibility
  • Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare
  • Analyse their current way of working, fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup
  • Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one
  • Act as the main point of contact during implementation. Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform
  • Support pre-sales by analysing potential client needs and providing technical input during demos
  • Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution
  • Travel regularly across the country to meet customers
What we offer
What we offer
  • A competitive salary package
  • A role with real responsibility, ownership, and impact
  • The chance to be part of our Dream Team, with opportunities to grow alongside Qargo as we expand across Europe
  • A flexible and trust-based working environment
Read More
Arrow Right

Sr. Technical Success Manager

You'll own customer success post-sale. That means understanding how each custome...
Location
Location
United States
Salary
Salary:
130000.00 - 180000.00 USD / Year
socket.dev Logo
Socket
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
  • 2+ years of experience being the dedicated point of contact for enterprise level customers with an emphasis on quarterly health checks and success
  • Background in application security, DevSecOps, or open-source ecosystems
  • Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
  • Ability to read and reason about code (JavaScript, Python, TypeScript)
  • Familiarity with APIs, webhooks, and SaaS integration patterns
  • Hands-on experience with Package Managers
  • Comfort troubleshooting in production environments alongside engineering teams
  • Clear written and verbal communication with developers, security practitioners, and executives
  • Willingness to travel for customer and company meetings as needed
Job Responsibility
Job Responsibility
  • Lead technical onboarding for new enterprise customers, from initial setup through full integration
  • Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
  • Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value
  • Investigate and resolve integration, configuration, and compatibility issues
  • Respond to customer issues in dedicated Slack channels (you're on-call for these)
  • Use logs and telemetry to identify root causes and document fixes
  • Escalate to Engineering when needed and follow through to resolution
  • Run discovery conversations to understand customer goals and use cases
  • Translate complex product capabilities into practical, developer-friendly guidance
  • Conduct architecture reviews and security posture assessments
What we offer
What we offer
  • Equity
  • Health insurance
  • Vacation time
  • Holidays
  • Paid parental leave
  • Market competitive salary bands
  • Meaningful equity program
  • Comprehensive health benefits for you and your family
  • Flexible time-off, holidays, and winter shutdown to rest & recharge
  • Paid parental leave
  • Fulltime
Read More
Arrow Right

Senior Customer Success Manager, Enterprise

The Senior Customer Success Manager, Enterprise guides customers through establi...
Location
Location
United Kingdom
Salary
Salary:
Not provided
https://www.1password.com Logo
1Password
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience managing Enterprise or strategic accounts in a SaaS or technology Customer Success role, with ownership of complex, high-value books of business
  • Professional fluency in German and English, with the ability to lead executive-level discussions, presentations, and written communications in both languages
  • Proven success driving net revenue retention, including renewal strategy, risk mitigation, and identifying expansion opportunities in partnership with Sales
  • Strong executive presence with experience leading Quarterly Business Reviews (QBRs), executive check-ins, and strategic account planning sessions
  • Demonstrated ability to navigate complex, multi-threaded stakeholder environments, engaging C-level and senior decision-makers across technical, security, and business teams
  • Experience developing and executing Enterprise Success Plans aligned to customer business outcomes, ensuring measurable value realization and long-term partnership
  • Skilled at driving adoption at scale across large organizations, identifying gaps, mitigating risk proactively, and accelerating time to value
  • Highly consultative communicator who translates technical capabilities into clear business value, asks strategic outcome-based questions, and builds trusted advisor relationships
  • Operationally strong, with experience leveraging CRM and Customer Success platforms to manage account health, forecast retention, and document strategic insights
Job Responsibility
Job Responsibility
  • Guide customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account Executives
  • Act as the customer champion and advocate, helping increase awareness of customer needs and priorities
  • Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement
What we offer
What we offer
  • Maternity and parental leave top-up programs
  • Competitive health benefits
  • Generous PTO policy
  • RSU program for most employees
  • Retirement matching program
  • Free 1Password account
  • Paid volunteer days
  • Peer-to-peer recognition through Bonusly
  • Remote-first work environment
  • Fulltime
Read More
Arrow Right

Customer Onboarding Manager

Become a Customer Onboarding Manager at Qargo! Own the full onboarding journey a...
Location
Location
France
Salary
Salary:
Not provided
qargo.com Logo
Qargo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS
  • Or experience implementing complex SaaS solutions and an interest in logistics operations
  • A self-starter who takes initiative and enjoys variety in their work
  • Strong communication skills with both technical and non-technical audiences
  • Customer-focused and passionate about delivering the best possible customer experience
  • Proactive, organised, and flexible, thriving in a fast-paced, scaling environment
  • Fluent in French and English (both written and spoken)
  • A valid driver’s license and access to a car/transportation are needed for customer visits
Job Responsibility
Job Responsibility
  • Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare
  • Analyse their current way of working, fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup
  • Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one
  • Act as the main point of contact during implementation. Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform
  • Support pre-sales by analysing potential client needs and providing technical input during demos
  • Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution
  • Travel regularly across the country to meet customers
What we offer
What we offer
  • A competitive salary package
  • A role with real responsibility, ownership, and impact
  • The chance to be part of our Dream Team, with opportunities to grow alongside Qargo as we expand across Europe
  • A flexible and trust-based working environment
Read More
Arrow Right