Customer Success Manager

Onboarding Success Manager

With over 250,000 customers worldwide, Atlassian is helping organizations like N...

Location

United States

Salary:

98100.00 - 155100.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

5 years in Customer Success with a track record managing large customers with a complex SaaS product portfolio
Experience focusing on driving adoption during the customer onboarding phase (i.e. first 60-90 days)
Built and launched new customer journey programs from the ground up, defining success metrics, testing and iterating to optimize performance in a fast-paced, startup-like environment
Experience building programs and processes supportive of the customer onboarding journey backed by clear success criteria
High level of technical and solution expertise
Understanding of common Jira, Confluence, and Loom use cases for end users and configuration trade-off considerations that prove beneficial for administrators
Experience with software implementation processes
Familiarity with agile ways of working, project management, DevOps and automation, or IT service management
Ability to work with a variety of customer profiles, including executives, administrators, and multi-layered global teams
Experience delivering quality service and collaborating internally across product, sales, support, and marketing

Job Responsibility

Design and deliver scalable engagements for a dynamic portfolio of customers during key journey milestones leading up to, during, and following their transformation or integration efforts to include including onboarding and early adoption efforts
Develop trusted advisor relationships with customers from C-Suite to global teams, ensuring they receive maximum value from our solutions throughout their lifecycle
Guide customers through the onboarding phase, focusing on change management, communication planning, and technical enablement
Manage post-sales activity for your customers through relationship-building, product expertise, and execution
Maintain a deep understanding of Atlassian products and solutions, articulating the most relevant features for each customer’s requirements
Drive early and sustained product adoption and success with Atlassian Solutions
Serve as the earliest voice of the customer, providing internal feedback to improve Atlassian’s enterprise offerings
Collaborate across sales, migrations, support, and account teams to ensure a seamless onboarding experience
Proactively Guide Customer Journeys: Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks, thereby facilitating early and sustained product adoption and success with Atlassian solutions.
Deliver Value at Scale: Deliver value through 1:many engagements including webinars, office hours, and curated outreach.

What we offer

health and wellbeing resources
paid volunteer days

Fulltime

Customer Success Manager 2

We’re building Intercom’s Scaled Customer Success team to reach more customers, ...

Location

United States , Chicago

Salary:

101250.00 - 120938.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

2–4+ years in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement
Strong interest in / experience with AI & automation support tools
ability to explain AI/Fin features and use cases to customers, and help them build workflows around them
Comfortable discussing technical topics such as APIs, integrations, and workflows—not an expert, but confident engaging with customers on technical questions and guiding them to resources
Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders)
Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn’t working, and adapt strategy based on results
Self-starter, entrepreneurial, comfortable in ambiguity
able to build processes from scratch and consistently improve them
Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders
Proof of eligibility to work in the United States is required

Job Responsibility

Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support
Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments—leveraging technology, automation, digital content, and smart touchpoints
Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1
Monitor usage & health signals proactively—identifying risks, opportunities, and expansion paths
drive intervention where needed
Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion
Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training
Help define what “Scaled CS” means here: you’ll be a builder—defining processes, tools, metrics, and models for what high volume, high value looks like

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Customer Onboarding Manager

Become a Customer Onboarding Manager at Qargo! Lead customers through a seamless...

Location

United Kingdom

Salary:

Not provided

Qargo

Expiration Date

Until further notice

Requirements

Experience in the transport or logistics industry, ideally in an operational role (e.g. transport planner, dispatcher)
A self-starter who takes initiative and enjoys variety in their work
Strong communication skills with both technical and non-technical audiences
Customer-focused and passionate about delivering the best possible client experience
Proactive, organised, and flexible, thriving in a fast-paced, scaling environment

Job Responsibility

Build strong relationships with customers, understanding their workflows and business needs
Guide customers through the onboarding process and ensure a successful software implementation
Act as the first point of contact for customers during the onboarding phase and check in regularly to ensure satisfaction
Document findings and share insights with internal teams to help improve our product and processes
Continuously enhance our knowledge base and customer guides
Support pre-sales activities by analysing potential client needs and providing input during demos
Collaborate closely with our engineering, sales, and product teams
Travel regularly to visit customers throughout the UK

What we offer

A competitive salary package
A role with real ownership, responsibility, and impact
The chance to join our Dream Team and grow alongside Qargo as we expand across Europe
A flexible and trust-based working environment

Manager, Technical Account Management

In this role you will lead a team of Technical Architects who serve as the bridg...

Location

United States , New York

Salary:

230000.00 - 260000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

3-5 years of people management experience, preferably leading technical customer-facing teams
Proven track record of building and scaling high-performing teams in fast-growing environments
Experience developing talent and creating career growth paths for technical professionals
Strong coaching and mentorship abilities with a focus on both technical and soft skill development
8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise
Deep understanding of enterprise software implementations, APIs, databases, and data integration systems
Experience with customer success methodologies, metrics, and best practices
Proven ability to manage complex technical projects with multiple stakeholders
Exceptional communication and presentation skills with ability to influence at all organizational levels
Strong analytical and problem-solving abilities with a data-driven approach to decision making

Job Responsibility

Build, hire, and develop a high-performing team of Technical Architects focused on our largest Enterprise customers
Provide mentorship, coaching, and career development opportunities for team members
Establish team goals, performance metrics, and accountability structures that drive customer success outcomes
Foster a culture of continuous learning and technical excellence within the team
Drive retention and expansion strategies for our largest Enterprise customers in partnership with Sales leadership
Develop and implement scalable processes for customer onboarding, success planning, and expansion
Analyze customer health metrics and develop proactive intervention strategies
Ensure consistent delivery of technical expertise and guidance across all customer engagements
Maintain deep technical knowledge of Hightouch's platform and stay current with product developments
Establish technical best practices and standards for customer implementations

What we offer

Meaningful equity compensation in the form of ISO options
Offer early exercise and a 10 year post-termination exercise window

Fulltime

Manager, Customer Success Engineer

In this role, you will lead a team of Customer Success Engineers responsible for...

Location

United States

Salary:

130000.00 - 160000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

3–5 years of people management experience leading technical customer-facing teams
Demonstrated ability to build, scale, and uplevel teams in fast-paced environments
Strong understanding of APIs, data models, data warehouses, integrations, and SaaS architectures
High level of comfort and proficiency in communicating effectively across diverse internal and external organizations, including cross-functional collaboration with sales, product, and engineering
Intellectual curiosity, strong empathy for customer challenges, and the ability to operate with high velocity in a dynamic environment

Job Responsibility

Lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers through documentation, best practices, and product feedback
Ensure the team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale
Hire, mentor, and develop a high-performing team of Customer Success Engineers
Build a culture centered on accountability, ownership, efficient execution, and clear communication
Establish goals and performance metrics that reflect both customer outcomes and internal process excellence
Develop training, documentation, and structured onboarding to uplevel the team’s technical and customer-facing skills
Ensure your team rapidly unblocks customers across onboarding, adoption, and ongoing usage
Lead complex technical escalations and provide guidance in ambiguous or high-impact situations
Identify patterns across customer engagements and drive improvements in workflows, tooling, and knowledge-sharing

Fulltime

Customer Success Manager I, Scale

As a Customer Success Manager for Scale Mid-Touch, you will work passionate star...

Location

Romania , Bucharest

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

1-4 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
Experience in marketing, technology or a related industry with the intention of progressing your career in Customer Success
Exemplary written and verbal communication skills
Unparalleled follow up skills
Be a team player
High level of intellectual curiosity
Experience managing multiple accounts or projects simultaneously, building relationships and handling competing priorities
Excellent time management skills
Domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc.)

Job Responsibility

Own customer renewal targets for accounts in your name
Partner with Account Managers and Account Executives to provide an excellent customer experience and to ensure commercial alignment and renewals
Develop creative ways to use our internal tools and Braze technology to efficiently and strategically manage and grow your accounts
Advocate for your customers, providing product feedback ideas to contribute to our roadmap
Own product adoption across your book of Scale Mid-Touch customers, empowering them to use Braze effectively and see value from our product
Analyze your customers’ product adoption to identify opportunities and risks
Collaborate with the Onboarding & Integration Team and other partner teams to seamlessly transition clients from onboarding to ongoing activity
Be a point of escalation for Scale Mid-Touch customers’ strategy, product training, and non-technical support questions
Deliver product expertise through regular check-ins with your customers

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

We are growing our Client Solutions team to support and expand Alloy’s SMB and M...

Location

United States , Washington, DC; Denver, CO; Vancouver, BC

Salary:

75000.00 - 137500.00 USD / Year

Alloy.ai

Expiration Date

Until further notice

Requirements

2+ years of experience in SaaS Customer Success, consulting, or other analytical, client-facing roles
Strong analytical and problem-solving skills, with the ability to link technical details to business outcomes
Proven project management abilities with excellent organization, follow-through, and work ethic
Comfortable managing multiple customer journeys at once, with a focus on scalable success and driving business results
Skilled at quickly diagnosing customer issues, resolving them efficiently, and returning to broader portfolio management
Passionate about improving processes and workflows to create repeatable customer success models
Strong relationship-building skills across various personas, from day-to-day users to executive sponsors
Experience managing renewals and expansions, ideally at scale
An ownership mindset demonstrating drive, initiative, energy and a sense of urgency

Job Responsibility

Manage a portfolio of 15–30 SMB/Mid-Market customers (<$500M in revenue), serving as the primary point of contact from onboarding through renewal and growth
Support executive stakeholders (VP to C-level) to achieve fast, measurable outcomes with Alloy.ai through scalable, value-driven engagements
Monitor account health, manage by exception, and focus efforts where they will have the highest impact
Drive retention and expansion through business value reviews, renewals, and growth-focused conversations
Conduct and deliver analysis in Alloy, helping customers turn insights into repeatable, automated processes
Identify and cultivate customer advocates, partnering with Marketing to capture success stories, case studies, and references
Improve processes, playbooks, and tooling to support scaled customer management without sacrificing quality
Collaborate on building training programs, including self-serve onboarding and education to reduce manual support needs
Act as the voice of the customer, gathering feedback and translating it into actionable requests for Product and Engineering

What we offer

Annual On-Target Bonus (OTB)

Fulltime

Scaled Customer Success Manager

Airtable is the no-code app platform that empowers people closest to the work to...

Location

United States , San Francisco; New York; Austin

Salary:

115000.00 - 166300.00 USD / Year

Airtable

Expiration Date

Until further notice

Requirements

4+ years of direct client management experience
Experience in Customer Success, Account Management, or Customer Education within the B2B SaaS sector
Track record of delivering value to customers through onboarding, training, adoption, retention, and expansion
Ability to distill technical or intricate systems into understandable and actionable insights
Detail-oriented, resourceful, and creative problem solver
Team player, effective collaborator, and self-starter
Ability to context switch and manage multiple projects and customer engagements simultaneously

Job Responsibility

Manage a diverse portfolio of Airtable Enterprise accounts at scale
Deliver high impact, time-based engagements for a large volume of customers via a pooled portfolio model
Carry out mutual onboarding plans to ensure customers launch primary workflows within 90 days
Monitor customer adoption and respond to account health signals
Drive value business reviews with customers prior to renewal
Identify growth opportunities to expand customer ACV
Document customer use cases and contribute to success plans
Act as a teacher, empowering customers to capture value from Airtable
Accelerate adoption and expand usage to cross-functional teams
Manage and identify opportunities for one-to-many customer programs

What we offer

Benefits
Restricted stock units
Incentive compensation

Fulltime

Customer Success Manager – Technical Onboarding / Scaling SaaS

Sales Talent Inc

Location:
Canada

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 21, 2026

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