Customer Success Manager – Retail Media & Commerce Jobs

Customer Success Manager – Retail Media & Commerce

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Location:
United Kingdom, London

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Drive global Amazon Ads campaigns, ensure flawless delivery, and build strong client relationships in a fast-growing retail media world. You will be the key to ensuring seamless campaign execution for Amazon Ads, directly supporting our VP Sales – Retail Media & Commerce. This is your opportunity to work with global markets and be the operational heartbeat of high-impact campaigns in the fastest-growing segment of digital advertising.

Job Responsibility:

Amazon Campaign Management: Serve as the main point of contact for Amazon stakeholders, managing timelines, campaign scope, and asset coordination
Execution & Coordination: Drive campaign execution across teams, resolve operational blockers, and ensure timely delivery with stakeholder alignment
Performance & Insights: Analyze and report on campaign performance, distill key insights, and support future planning for both Amazon sellers and internal teams
Workflow Optimization: Improve efficiency through automation, maintain playbooks and documentation, and identify process enhancements
Client Growth Support: Assist in strategic meetings, uncover upsell opportunities, and capture success stories to support renewals and expansion

Requirements:

3+ years experience in digital advertising or customer success, ideally with direct exposure to Amazon Ads (DSP, Sponsored Display, or Retail Media)
Strong organisational skills and ability to manage multiple global campaigns simultaneously with precision
Analytical mindset with experience in interpreting and presenting campaign performance data
Excellent communication skills with a client-first mindset and a knack for simplifying complexity
Familiarity with Amazon’s campaign workflow, policies, and performance metrics is a strong advantage

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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