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Customer Success Manager – Retail Media & Commerce

United Kingdom, London · Job Posted December 11, 2025
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Job Description

Drive global Amazon Ads campaigns, ensure flawless delivery, and build strong client relationships in a fast-growing retail media world. You will be the key to ensuring seamless campaign execution for Amazon Ads, directly supporting our VP Sales – Retail Media & Commerce. This is your opportunity to work with global markets and be the operational heartbeat of high-impact campaigns in the fastest-growing segment of digital advertising.

Job Responsibility

  • Amazon Campaign Management: Serve as the main point of contact for Amazon stakeholders, managing timelines, campaign scope, and asset coordination
  • Execution & Coordination: Drive campaign execution across teams, resolve operational blockers, and ensure timely delivery with stakeholder alignment
  • Performance & Insights: Analyze and report on campaign performance, distill key insights, and support future planning for both Amazon sellers and internal teams
  • Workflow Optimization: Improve efficiency through automation, maintain playbooks and documentation, and identify process enhancements
  • Client Growth Support: Assist in strategic meetings, uncover upsell opportunities, and capture success stories to support renewals and expansion

Requirements

  • 3+ years experience in digital advertising or customer success, ideally with direct exposure to Amazon Ads (DSP, Sponsored Display, or Retail Media)
  • Strong organisational skills and ability to manage multiple global campaigns simultaneously with precision
  • Analytical mindset with experience in interpreting and presenting campaign performance data
  • Excellent communication skills with a client-first mindset and a knack for simplifying complexity
  • Familiarity with Amazon’s campaign workflow, policies, and performance metrics is a strong advantage
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