Customer Success Manager – Norway

• Define and execute the Customer Success strategy for each account to maximize the value delivered by Market Pay solutions
• Oversee the client’s technical onboarding, from initial implementation to full optimization of solution usage
• Assess and understand clients’ specific technical needs to ensure efficient deployment and accelerated product adoption
• Build and maintain a solid technical governance framework with each client through regular follow-up meetings, reviews, and steering committees
• Ensure accurate tracking of internal commitments by coordinating with project, product, and legal teams to deliver new features or solutions on time
• Develop and follow through on technical action plans with customers to maintain operational continuity and performance
• Track key performance indicators (KPIs) monthly for your portfolio, including solution adoption, service quality, technical performance, and satisfaction
• Analyze customer feedback and propose corrective actions or optimizations to improve product usage and technical experience
• Implement continuous improvement measures based on customer insights and market evolutions
• Identify cross-sell opportunities and commercial expansion potential within existing accounts
• Support customers in deploying new features or products, including international rollouts when necessary
• Work closely with the sales team to maximize revenue growth within your client portfolio
• Ensure smooth, transparent communication between technical, product, project, and commercial teams to guarantee that customer needs are met and internal commitments are honored
• Actively contribute to product planning and strategy discussions by bringing customer insights and technical feedback
• Serve as the primary technical point of contact for both internal teams and customers, ensuring alignment on complex or strategic topics

• Hands-on experience with technologies involved in software implementation (APIs, integration flows, data management, security…)
• Familiarity with project and ticketing tools (Jira, Confluence, etc.)
• Ability to analyze data and monitor KPIs related to solution performance and adoption
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders
• Strong customer service mindset and ability to manage strategic accounts while building long-term trust
• Solid customer relationship management skills with a focus on satisfaction, retention, and value creation
• Proven experience managing complex technical projects and coordinating cross-functional teams
• Ability to handle multiple priorities in a fast-paced environment and provide quick solutions in case of problems
• Strong organizational skills and attention to detail
• Master’s degree in Computer Science, Engineering, Project Management, or a related field
• Minimum 5 years in technical account management, ideally in payments, fintech, SaaS, or a technical B2B environment
• Fluency in English (written and spoken) is mandatory
• Professional proficiency in Norwegian is highly appreciated
• Rigorous, autonomous, results-oriented, collaborative, and able to work effectively with both technical and non-technical stakeholders

Knowledge of Payment industry

• An international company with a human touch
• A culture that values well-being and performance
• A responsible and committed company