Customer Success Manager - Health Plan Jobs

PointClickCare

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

95400.00 - 106000.00 USD / Year

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Job Description:

Health Plan Customer Success Managers are responsible for providing world-class strategic partnerships to our end clients. This role will serve as a trusted advisor to the customer, ensuring a deep knowledge of the customers’ business enabling us to provide value added solutions. This CSM should possess Health Plan domain knowledge as well as a strong understanding of how Health Plans operate to facilitate an optimal CSM-customer partnership. Clinical delivery or applications experience is a bonus. Customer Success Managers for Health Plan ensure optimal adoption of Collective Medical’s technology, align our product’s capabilities with organizational goals, and maintain long term strategic relationships.

Job Responsibility:

Own strategic partnerships with clients, acting as the primary point of contact
Proactively identify customer performance improvement opportunities leveraging robust data
Foster collaboration between similar clients in-network, sharing success stories and identifying opportunities for customer-to-customer collaboration
Act as a trusted advisor to our customers to drive solution adoption, ensure they’re aligned to operational priorities and driving quantifiable value
Develop and deliver product utilization narratives such that customers understand their return on investment, and identify new opportunities for adoption + value realization
Maintain customer engagement levels and support customer NPS scores
Maintain an understanding of Collective’s products & services, industry knowledge and trends, to drive customer engagement
Coordinate with cross-functional teams to provide solution focused presentations and develop territory specific strategic plans
Support churn reduction, both for organizations and products
Support revenue expansion and improvement of bookings metrics
Other criteria as determined by CSM Leadership team

Requirements:

Prior health plan experience
Exposure to health care organizations required
Strong written and verbal communication skills
Excellent organizational, project management & time management skills
Strong relationships, teamwork, and collaboration capabilities
Strategic thinking with strong analytical skills and a high sense of urgency to deliver solutions
Post-secondary education required
Experience with SaaS or EHR is a definite asset
Strong entrepreneurial spirit is a strong bonus

Nice to have:

Clinical delivery or applications experience
Experience with SaaS or EHR
Strong entrepreneurial spirit

What we offer:

Benefits starting from Day 1
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Success Manager - Health Plan