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Spendesk Logo Spendesk · IT - Software Development

Customer Success Manager – German Market

Spain, Barcelona · Job Posted June 28, 2026
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Job Description

Spendesk is a 7-in-1 SaaS spend management platform used by 5,000+ companies across 35 countries. We help Finance teams take back control of their spending - replacing spreadsheets, paper receipts and manual processes with smart, automated workflows. Our clients love us because we're not just a tool - we're a genuine business partner. We're now looking for a German-speaking Customer Success Manager to join our Barcelona team and own the relationship with our German-speaking clients. 🚀

Job Responsibility

  • Own your client relationships: Build strong, trusted partnerships with Finance Managers, CFOs and key decision-makers across the German market
  • Proactively advise clients on best practices and platform optimisation - anticipate their needs before they even ask
  • Drive adoption and ensure every client gets the most out of Spendesk from day one
  • Protect and grow revenue: Monitor account health and act early to mitigate churn risk
  • Identify expansion and upsell opportunities and work hand-in-hand with Sales to convert them
  • Maintain high NPS and customer satisfaction across your portfolio
  • Be the voice of your customers internally: Relay structured feedback to Product and Marketing teams
  • Contribute to the launch of new features to relevant customer segments
  • Collaborate cross-functionally with Sales, Marketing and Product

Requirements

  • 🇩🇪 Fluent German - native or C2 level (non-negotiable for this role)
  • 🇬🇧 Professional English - working proficiency
  • A genuinely consultative mindset: you advise, anticipate and add value - you don't just answer tickets
  • Ability to manage a client portfolio independently with strong ownership
  • Analytical thinking: you use data to spot risks and opportunities early
  • Passion for customer experience and long-term relationship building

Nice to have

  • Background in Finance, Accounting, Fintech, ERP or SaaS- if you speak the language of finance teams, you'll hit the ground running
  • 1 to 3 years of experience in a customer-facing role (CSM, Account Management, Financial Advisory...) - strong apprenticeship profiles welcome

What we offer

  • Flexible on-site and remote policy (up to 4 days per month + 3 non-consecutive weeks per year)
  • Alan health insurance (fully covered by Spendesk)
  • Meal vouchers through Edenred (€6 per working day)
  • 100% reimbursement on public transportation subscription
  • Access to Moka.care for emotional and mental health wellbeing
  • 28 days of holidays
  • Latest Apple equipment
  • Great office snacks to fuel your day
  • A positive team to work with daily
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