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MaintainX Logo MaintainX · IT - Software Development

Customer Success Manager – Asset Intelligence

Canada; United States, Montréal · Job Posted February 18, 2026
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Job Description

As the Customer Success Manager (CSM) – Asset Intelligence, you will be responsible for helping customers adopt MaintainX’s asset intelligence solutions. You will partner with operators, reliability engineers, and IT leaders to integrate live equipment data into MaintainX, connect sensors and operational technology (OT) systems, and ensure customers realize measurable return on investment from these solutions. This role sits at the intersection of customer success, industrial IoT, and data analytics. You will collaborate closely with our Account Managers, Product Managers, and Engineering teams to shape how customers use and benefit from our Asset Intelligence capabilities.

Job Responsibility

  • Serve as a trusted advisor: Build deep relationships with customers and understand their maintenance and reliability objectives
  • Drive value realization: Help customers define success metrics and quantify ROI from predictive maintenance
  • Educate and enable: Conduct product demonstrations, training sessions, and webinars to ensure customers understand how to use Asset Intelligence features effectively
  • Collaborate cross‑functionally: Work with Sales to identify opportunities for upsell and cross‑sell, with Support to resolve issues quickly, and with Product and Engineering to relay customer feedback and influence roadmap priorities
  • Monitor health and mitigate churn: Use behavioral and telemetry data to segment your portfolio, identify customers at risk and develop proactive outreach strategies
  • Be the voice of the customer: Provide feedback to our Product and Engineering teams on integration pain points, data quality, and feature requests to continuously improve our Asset Intelligence offering

Requirements

  • 4+ years of experience in Customer Success or a similar customer‑facing role within a B2B SaaS company
  • Experience supporting enterprise accounts with complex implementations and multiple stakeholders
  • Familiarity with industrial maintenance practices and predictive maintenance concepts
  • Worked with or have a strong interest in IoT sensors, machine data, SCADA/PLC systems, Ignition, MQTT or other OT data sources
  • Proven ability to translate technical concepts into business value
  • Strong communication and interpersonal skills
  • Analytical mindset
  • Comfortable working in a fast‑paced, dynamic environment and collaborating across multiple teams

What we offer

  • Competitive salary and meaningful equity opportunities
  • Healthcare, dental, and vision coverage
  • 401(k) / RRSP enrollment program
  • Take what you need PTO
  • A Work Culture where: You’ll work alongside folks across the globe who reflect the MaintainX values, Smart Humble Optimist
  • We believe in meritocracy, where ideas and effort are publicly celebrated
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