Customer Success Leader

As the Customer Success Manager, you will serve as the strategic partner and primary relationship owner for assigned customers—guiding them from post‑implementation through ongoing adoption, optimization, and future growth. You will listen deeply to understand customer needs, identify root causes, drive internal and external process improvements, and collaborate across divisions to elevate the customer experience throughout the lifecycle. Your work will directly influence customer satisfaction, NPS, service contract attachment, product utilization, and long‑term loyalty, ultimately creating reference‑ready advocates for Baxter’s solutions. This role requires a proactive, analytical, and relationship‑driven leader who can communicate with clarity, navigate ambiguity, and coordinate cross‑functional teams to deliver meaningful outcomes. You will play a critical role in shaping customer success practices, mentoring service leaders, and ensuring customers realize the full value of their investment. We are ideally seeking candidates based in North or South Carolina, but are open to East Coast–based candidates across the U.S. This role requires the ability to travel up to 50%, including both planned and unplanned customer needs.