Customer Success Lead - EMEA Job at Luma AI (London)

Strategic Customer Success - EMEA

As Luma’s platform adoption accelerates across enterprises and the creative netw...

Location

United Kingdom , London

Salary:

Not provided

Luma AI

Expiration Date

Until further notice

Requirements

5–10+ years experience in Strategic Account Management, Enterprise Sales, or commercial Customer Success within SaaS, AI or enterprise technology
Proven track record of driving expansion and growth within large, complex accounts
Strong commercial mindset, with the ability to identify and execute revenue opportunities
Comfortable working with data, dashboards and usage metrics to inform decision-making
Able to navigate and influence multiple stakeholders across large organisations
Highly proactive, with a bias towards action and ownership of outcomes
Comfortable operating in fast-moving, ambiguous environments
Native or Fluent German speaker

Job Responsibility

Own a portfolio of strategic accounts, with responsibility for expansion and long-term account growth
Identify and execute opportunities to increase usage across teams, geographies and use cases
Build strong, multi-threaded relationships across technical, operational and executive stakeholders
Own and interpret usage data, identifying trends, spikes and drop-offs across accounts
Translate usage insights into clear, proactive growth strategies
Partner with product and engineering teams to unlock new use cases and remove adoption blockers
Lead account planning, expansion strategy and commercial conversations within your accounts
Contribute to renewals and long-term account strategy, ensuring accounts continue to grow over time

Fulltime

Manager, Customer Success - EMEA

Lead a team of growth Customer Success Managers to deliver successful onboarding...

Location

United Kingdom , London

Salary:

Not provided

Vanta

Expiration Date

Until further notice

Requirements

5+ years of experience leading customer-facing teams, preferably in Customer Success or Account Management
A passion for team development, including the ability to define onboarding and ongoing enablement programs
Experience managing customers at scale with complex product requirements and multiple levels of stakeholders
A proven track record of establishing executive-level relationships, navigating issues and escalations and balancing the needs of both the customer and the business
Strong critical thinking and clear communication skills
Demonstrate a history of making decisions using frameworks and backed by data
Thrive in a fast-paced environment and can effectively lead teams through change
Have a deep curiosity about emerging technologies and an enthusiasm for cybersecurity
A natural affinity for problem-solving, and an enthusiasm for making a large impact early on at a start-up
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact

Job Responsibility

Hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountability
Influence strategy and design of the customer success methodology, including implementation, adoption, customer value and risk management
Define strategies and coach your team to achieve KPIs, including revenue retention and customer health
Through coaching your team, drive adoption of effective portfolio prioritisation, success planning, risk management and expansion identification
Develop enablement programs that ensure your team members are experts in Vanta’s products, our space and CSM skills
Partner closely with cross-functional teams, including revenue operations, product, marketing, sales, recruiting and more
Thrive in a fast-paced startup environment and contribute to transformational change

What we offer

Industry-competitive salary and equity
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and mobile phone stipend
Commuter benefits for team members who attend the office
Pension matching
25 days of Annual Leave per year and unlimited sick time
8 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events

Fulltime

Customer Success Manager, EMEA

Enterprise CSMs at Vercel are a critical part of the revenue engine. You own con...

Location

United Kingdom , London

Salary:

Not provided

Vercel

Expiration Date

Until further notice

Requirements

Commercially minded — you understand that CSM exists to produce revenue, not just protect it, and you're comfortable owning consumption targets and being measured on them
Technically confident — you understand modern frontend architecture, CI/CD pipelines, and AI-native development well enough to earn credibility with senior engineers and connect platform capability to real engineering problems
A long-game thinker who builds relationships over months and years, not quarters — comfortable navigating complex, multi-stakeholder enterprise environments with patience and precision
An EBR practitioner — you know how to run executive engagement programmes that go beyond slide decks, building the kind of senior relationships that surface new workloads and drive genuine consumption growth
Energised by organisational complexity — you understand how change happens inside large engineering organisations and know how to build the internal coalition that makes platform adoption stick
Disciplined and structured — you bring rigour to how you manage your portfolio, with a proactive engagement cadence and clear visibility into what's happening across every account
Curious, direct, and opinionated — you push customers toward better architectural and strategic decisions, and you bring genuine enthusiasm for what Vercel's platform makes possible

Job Responsibility

Own consumption targets across a portfolio of Enterprise accounts — tracking platform usage across all products and driving consumption into new teams, workloads, and use cases
Build and maintain deep executive relationships with CTOs, VPs of Engineering, and Heads of Platform — becoming a trusted advisor on long-term frontend and AI infrastructure strategy
Lead Executive Business Reviews as the primary lever for consumption growth — using EBRs to surface new contacts, uncover untapped workloads, and create multi-team alignment around Vercel's platform
Design and deliver internal hackathons and discovery sessions that create first-hand understanding of what's possible — translating executive curiosity into engineering adoption at scale
Drive org transformation programmes with customers, helping engineering leadership redesign developer workflows, platform ownership, and tooling strategy around Vercel's capabilities
Develop multi-year account strategies that align Vercel's roadmap to customer outcomes — identifying expansion opportunities from a position of genuine insight rather than commercial pressure
Orchestrate cross-functional resources — Solutions Engineering, Forward-Deployed Engineers, Product, and Support — at the right moments to accelerate adoption and remove blockers
Maintain a structured engagement discipline across your portfolio, with clear entry and exit criteria for adoption stages and consistent tracking of executive contacts, active workloads, and consumption signals

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Director, Area Lead Global Customer Success

The Senior Director/Director of GCS at Area level will be a member of the Palo A...

Location

Germany , Munich

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years’ experience in a high growth SaaS/Cloud Enterprise Organization, or similar experience. Including at least 5+ years in a leadership capacity
Demonstrated experience leading global direct/indirect teams of +10 in customer success, professional services and/or Support organisations
Experience managing quantified metrics and execution programs to deliver exceptional results and customers satisfaction
Customer facing experience in senior roles
Travel requirement up to 30% within the Area
Experience building and growing teams with both direct and indirect reporting lines
History of building trusting relationships with regional and Area-level PS delivery teams, Engineering, Sales, Marketing, and service delivery Partners
STEM Bachelor’s Degree required or equivalent experience. Master’s degree preferred

Job Responsibility

Manage execution and achievement of all GCS (Global Customer Services) including all metrics and targets for the Area on a quarterly and annual basis
Proactively engage with and represent as the SPOC and owner, all GCS related topics in Area and execute in alignment with Theatre and Global GCS processes and ways of working
Collaborate with sales leadership and proactively interface with CIO/CISO level customer leadership to gain insight and feedback on how to provide the best post sales experience. Lead when necessary in critical customer situations
Work in alignment with the Area leaders to represent PANW to customers where required and deliver an exceptional customer experience
Actively participate as a core leader of the GCS EMEA leadership team bringing the specific Area related opportunities and challenges to the leadership team with data to enable effective and efficient execution
Build a strong cross functional interlock and operating cadence with Sales, Product and Technical Consulting teams in Area
Develop a high performance team of GCS staff creating a cohesive GCS organisation at Area level including direct and matrixed reports and organisations
Build a growth mindset oriented culture that promotes diversity, continuous improvement, a sense of urgency and customer outcomes
Own and drive the overall GCS execution programs
measure, monitor, and report GCS key quarterly targets and metrics and drive programs to assure continuous improvement

What we offer

FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
mental and financial health resources
personalized learning opportunities

Customer Success Manager II - EMEA

The Customer Success Manager role will play a critical part in the exciting grow...

Location

Ireland

Salary:

Not provided

Tines

Expiration Date

Until further notice

Requirements

5+ years of experience in a technical account management, customer success, or post-sales role at a technology company
Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership
Knowledge of API's + how they function

Job Responsibility

Support the key phases of the customer journey: onboarding, adoption/value conversations, business reviews and renewal
Leading a first-class onboarding experience and ensuring customer use cases and requirements are met in the specified timeline
Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform
Coordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teams
Partnering with internal resources to build account plans and align customer needs with use cases to increase platform usage
Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to develop and drive a comprehensive risk mitigation plan
Identifying issues that impact customers and/or challenges in the business and are able to provide thought leadership in finding a customer solution or assist in co-development of process improvement, programs and/or assets
Developing and driving a renewal plan and delivering a strategic message to analysts, management, and executive stakeholders on the value of Tines and next steps for the account
Review account dashboards, metrics, log-ins, and use cases to determine the health of the customer
Manage a book of business by evaluating data indicators and health of accounts to drive renewals and expansion strategies

What we offer

Competitive salary
Startup equity & extended exercise window
Matching retirement plans
Home office setup
Private healthcare plans
25 days annual leave
Extra company holidays
Generous parental leave programs
Flexibility in how and where you work
Phone and home Internet allowance

Sales Manager - Customer Success (Higher Education, EMEA)

Mentimeter is an engagement tool with a clear goal in mind. To turn presentation...

Location

Sweden , Stockholm

Salary:

Not provided

Mentimeter

Expiration Date

Until further notice

Requirements

At least 3 years of experience leading a Customer Success team in a commercial environment
Experience as a Sales Manager or CS Manager with clear ownership of retention and expansion
Strong track record of working with goals, KPIs, and performance management
Solid commercial mindset and experience driving growth through existing customers
High ownership, structured leadership approach, and ability to scale ways of working

Job Responsibility

Lead, coach, and develop a team of Customer Success Managers and Relationship Managers
Own team performance across retention, expansion, and customer value
Set clear goals, priorities, and expectations together with your Director and leadership peers
Drive a strong commercial and sales-oriented mindset within Customer Success
Lead regular 1:1s, team meetings, and structured performance follow-ups
Contribute to improving and scaling Customer Success and Higher Education ways of working
Collaborate closely with Sales, Product, Marketing, and other Customer Success leaders

What we offer

Diverse and inclusive work environment
Continuous professional development
Access to a leadership program (including external personal coach)
Relevant education
Career opportunities
Healthy view on work-life balance
Competitive compensation and benefits package, including pension contributions

Customer Success & Renewals Manager, Mid-Market, EMEA

At Harvey, we’re transforming how legal and professional services operate — not ...

Location

United Kingdom , London

Salary:

Not provided

Harvey

Expiration Date

Until further notice

Requirements

Experienced professionals from legal firms or SaaS organizations, with direct experience managing a high volume of client cases and/or customers
Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels
Proven success in owning renewals and commercial conversations, with experience forecasting and mitigating churn risk
Demonstrated ability to ruthlessly prioritize across a wide portfolio and manage competing demands with operational rigor
Strong comfort with ambiguity and a builder’s mindset—able to iterate on processes, pilot new engagement models, and contribute to scalable 1:many initiatives
Results-driven candidates who are able to prioritize competing tasks and demanding customers seamlessly
Team player described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality

Job Responsibility

Scaled Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions
Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily basis as it becomes a “must have” product
Client Relationship Management: Serve as the primary contact for a portfolio of ~90+ mid-market clients, adopting a prescriptive and consultative approach to deliver a superior customer experience
Process Creation: Drive scalability in the way we operate through documentation, designing playbooks, self-help materials, email cadences, and automation to ensure we drive efficiency in our long-term mid-market strategy
Post Sale Lifecycle Ownership & Renewals: Manage the entire client lifecycle, including upsells and contract renewals, with a focus on long-term success and value realization
Renewals & Commercial Ownership: Own and forecast renewals, conduct proactive risk mitigation, lead pricing conversations, and ensure successful contract execution
Success Metrics Management: Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client satisfaction and high ROI
Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations
Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities
Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services

What we offer

A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive
An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes
A collaborative work environment that promotes growth, learning, and development

Fulltime

Global Deal Team EMEA Lead

The Global Deal Team EMEA Region Lead is a senior lawyer responsible for leading...

Location

United Kingdom , London

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Juris Doctor (JD) or equivalent law degree
active bar membership (or ability to become licensed) in any jurisdiction
Extensive legal experience, including significant experience leading or influencing complex commercial transactions in a technology and/or enterprise sales environment, ideally across multiple jurisdictions
Demonstrated people leadership and talent development experience, with the ability to build high-performing, inclusive teams
Deep experience supporting enterprise sales and complex, high-value customer negotiations, including the ability to balance customer experience, business priorities, and legal risk in a cross-cultural environment

Job Responsibility

Regional Leadership & People Management: Lead, inspire, and develop a high-performing EMEA regional team of legal professionals supporting complex enterprise transactions
Cultivate a culture of collaboration, inclusion, accountability, and continuous improvement across multiple countries, cultures, and time zones
Translate Global Deal Team priorities into an EMEA regional strategy and operating plan aligned to enterprise sales priorities, operational execution requirements, and EMEA-specific market drivers
Own operating cadence for the EMEA regional team (intake, prioritization, escalation, and executive communications) and deliver on agreed service levels, quality, and customer experience outcomes
Drive change by simplifying processes, clarifying decision rights, and adopting scalable approaches that improve speed and consistency across EMEA while respecting local legal requirements and contracting practices
Coach and develop talent, including building succession plans and strengthening negotiation, drafting, and issue-spotting capability across the EMEA deal support ecosystem
Partner with Global Deal Team regional leads to create cross-region development and follow-the-sun opportunities
Complex Commercial Transactions & Negotiation Leadership: Lead and directly support high-value, complex enterprise negotiations across EMEA, advising senior business executives and driving practical, risk-informed outcomes in a multi-jurisdiction environment
Develop and implement regional negotiation strategies and scalable solutions for recurring issues
Coach and mentor lawyers and business partners on negotiation tactics, drafting approaches, and risk analysis

Fulltime

Select Country

Customer Success Lead - EMEA

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?