Customer Success

Be part of an early CS team with endless opportunities for impact . You’ll partn...

Location

Mexico

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation
Experience demonstrating and unlocking value for customers with technical, mission critical products (such as conversational AI)
Commercial experience - you will own renewals and expansion for your book of business, driving towards best in class NRR results
Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions
Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments
Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes
Must be fluent in Spanish and English

Job Responsibility

Be part of an early CS team with endless opportunities for impact
Partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in the Spanish LATAM region
Build, maintain and own strong relationships with a book of 50-60 enterprise clients in the LATAM region
Play a key role in onboarding new clients and driving long term adoption of multiple products
Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion
Own expansion and renewal of accounts within your book of business - this is a commercial role
Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Director of Customer Success

We’re looking for a Director of Customer Success, International to join our grow...

Location

Ireland , Dublin

Salary:

Not provided

Supermetrics

Expiration Date

Until further notice

Requirements

8+ years in Customer Success or related leadership roles, including international team management
Significant MarTech or SaaS domain expertise, ideally working with marketing leaders
Skilled in change management and leading organizations through scale
Strong operational chops, with experience building scalable processes and evaluating/implementing CS tooling
Cultural intelligence and the ability to lead across geographies, languages, and time zones
Executive presence, storytelling skills, and a collaborative leadership style
Passion for the customer experience. You are interested in building something truly differentiated

Job Responsibility

Lead and grow regional CS teams across EMEA, LATAM, and JAPAC
Drive regionalization strategies for adoption, growth, and advocacy
Act as a trusted deputy to the Global CS Leader, shaping international strategy and executive-level insights
Partner with Sales, Marketing, Product, and Support to align local execution with global strategy
Champion the voice of the customer and design a truly differentiated customer experience
Prepare the org for scale by leading change management of the expansion of our CS tech stack (new tooling planned for 2026)

What we offer

Competitive compensation package, including equity
Great work equipment, and home office allowance for those working in our fully remote locations
Health care benefit and leisure time insurance
Annual 1000 euros of personal learning budget
Sports and wellbeing allowance

Fulltime

New

Customer Success Lead - LATAM

As the Customer Success Lead you’ll lead a team of experienced Customer Success ...

Location

Mexico

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Success or post-sales roles within SaaS, ideally some of this with accounts in Spanish LATAM regions
Deep understanding and experience successfully managing customer relationships within the Spanish LATAM region
Demonstrated technical acumen with the ability to upskill and enable the team - fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes
8+ years of direct people leadership experience - managing CSMs, driving team quota, and developing talent through coaching and enablement
Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios
Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management
Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment)
Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes
Strong builder mindset - you thrive in building from scratch, redefining processes and playbooks, and operating with an AI-first mindset
Language requirements: Must be fluent in English and Spanish

Job Responsibility

Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals
Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices
Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities
Set strategic direction for the team, aligning customer success initiatives with company goals and market trends
Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency
Design and implement repeatable playbooks for renewals, upsells, and adoption
automate workflows and tools to scale team impact
Own the ongoing development and optimization of best practices for Enterprise, Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves
Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums
Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies

What we offer

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Customer Success Manager, LATAM

Responsible for managing the interaction between all stakeholder groups, Custome...

Location

Mexico , Mexico City

Salary:

Not provided

Duetto

Expiration Date

Until further notice

Requirements

3+ years’ experience in Hospitality Revenue Management
Proven track record in a customer-facing role (Customer Success, Account Management, or Consulting), ideally in hospitality technology or SaaS
Strong understanding of hotel KPIs (RevPAR, ADR, RGI, ARI, MPI) and RMS systems
Proficiency in Duetto solutions (preferred) or comparable revenue management tools
Fluent in Spanish and English
based in Mexico (Mexico City preferred)
Strong relationship-building, analytical, and communication skills
Ability to travel regionally within LATAM & USA (25–40%)

Job Responsibility

Build and maintain strong relationships with hotel clients across LATAM
Act as the primary point of contact for assigned accounts, driving revenue expansion, renewals and minimizing churn
Ensure customers achieve measurable ROI through product adoption and optimization
Develop deep business and technical knowledge of Duetto’s pricing and revenue optimization solutions
Analyze data and market trends, providing clients with recommendations that align with their revenue strategy
Manage all post-sales activities for assigned accounts, including onboarding, personalized training, and escalations
Conduct remote and onsite meetings to drive adoption and maximize client value
Partner with Sales and Marketing to support growth through account insights, training, and market expertise
Serve as the voice of the customer, sharing feedback with internal teams to improve product and service
Keep customer information up to date in Salesforce and run reporting/analytics in Tableau

Legal Engineer, Product Specialist

Harvey’s Legal Engineer – Product Specialists are experienced lawyers from top-t...

Location

Mexico , Mexico City

Salary:

Not provided

Harvey

Expiration Date

Until further notice

Requirements

Based in Mexico City and eligible to work in Mexico
Mexican practising certificate or equivalent civil-law legal qualification
At least 3 years of experience practicing law at a top-tier law firm or in-house at a major corporate or financial institution, preferably with a corporate, regulatory, or disputes focus
Full professional fluency in Spanish and English
Strong understanding of LATAM legal processes and challenges faced by law firms and in-house legal teams
Executive presence and engagement skills
Outstanding presentation skills to both legal and executive audiences
Curiosity about AI’s potential to transform the legal industry and legal service delivery

Job Responsibility

Build trusted relationships with law firm and in-house legal teams across Mexico and LATAM
Design and lead onboarding sessions, product demonstrations, training workshops, and ongoing enablement programs
Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts
Proactively surface obstacles to adoption and develop strategies to overcome them
Translate regional legal practice needs into actionable feedback for Harvey’s product and engineering teams
Monitor usage trends and identify at-risk accounts or untapped opportunities
Contribute to customer-facing content tailored to LATAM legal workflows
Provide competitive and market intelligence on the LATAM legal and legal-tech landscape
Support and strengthen Harvey’s credibility and brand across LATAM

Fulltime

Senior Customer Onboarding & Success Manager

We are looking for a Customer Onboarding & Success Manager to be the first membe...

Location

Salary:

Not provided

DevSavant Inc.

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success or Onboarding ideally within a SaaS environment
3+ years of experience working with customers in the US market, ideally with SMB and Mid-market customers
3+ years experience working with a non-LATAM headquartered company, in a role which required you to onboard and work remotely, ideally as one of the first employees for the company in the LATAM market
Proven ability to manage a portfolio of accounts and deliver measurable results (e.g., retention, expansion, onboarding success)
Excellent written and spoken English - C1
Ability to manage multiple projects confidently and independently
Confidence in discussing ROI and business impact with customers
Empathy and relationship-building skills to deeply understand customer needs
Organisational skills and attention to detail
Technical curiosity — familiarity with ecommerce platforms (Shopify preferred), ESPs (Klaviyo), or basic web technologies (HTML, CSS, APIs) is a plus, but willingness to learn is essential

Job Responsibility

Act as the first post-sales point of contact for new customers
Develop a deep understanding of client objectives and translate them into success plans
Deliver world-class onboarding experiences through training, setup guidance, and milestone achievement
Ensure clients achieve ROI quickly by managing their implementation and meeting agreed launch dates
Partner with Sales and Account Management to ensure smooth handoffs
Manage a portfolio of clients, ensuring they continuously see measurable impact from our solution
Build and maintain long-term relationships, delivering a best-in-class customer experience
Run business reviews when required, advising clients on strategy, optimization opportunities, and ROI
Proactively identify churn risks, mitigate them, and uncover upsell opportunities
Collaborate with Product, Marketing, and Engineering to bring customer insights into the business

Fulltime

Vice President of Customer Support and Integrations

As Vice President of Customer Support and Integrations at PPRO, a global local p...

Location

United Kingdom , London

Salary:

Not provided

PPRO GmbH

Expiration Date

Until further notice

Requirements

Executive Customer Success Leadership: A proven track record of leading, building, and scaling high-performing Customer Support and/or integrations organisations within a complex, global B2B environment, preferably within SaaS or FinTech
Operational Excellence & Process Transformation: Extensive experience in identifying systemic operational inefficiencies, designing, and successfully implementing large-scale process optimisation and automation initiatives that significantly improve customer experience and business outcomes
Strategic Acumen & Execution: Demonstrated ability to translate overarching business strategy into actionable customer success initiatives, driving their execution with a focus on measurable results and long-term impact
Payments Industry Acumen: A strong understanding of financial services or payment industry dynamics, particularly related to complex B2B customer journeys, including onboarding, KYC, and lifecycle management
Exceptional Executive Stakeholder Management: Proven ability to influence, negotiate, and build consensus with senior leadership and diverse cross-functional teams (e.g., Product, Engineering, Legal, Compliance, Sales, Marketing) to achieve shared customer and business objectives
Analytical & Data-Driven Decision Making: Highly adept at leveraging data to define strategic KPIs, identify trends, forecast outcomes, and make informed decisions that drive customer success and operational efficiency
Empathetic & Inspirational Leader: A natural ability to inspire, motivate, and develop teams, fostering an environment of psychological safety, high performance, and continuous learning
Global Communication & Influence: Superior communication, presentation, and negotiation skills, capable of effectively engaging with global stakeholders at all levels and simplifying complex concepts
Bias for Action & Adaptability: A proactive approach to challenging the status quo, taking calculated risks, making decisive actions with imperfect information, and iterating quickly in a fast-paced, evolving landscape

Job Responsibility

Strategic Leadership & Team Development:Build, mentor, and lead a high-performing, globally distributed customer-facing organisation across Commercial Support, Technical Account Management, and Solutions Engineering. You will define the structure, roles, and career paths for teams of 20+ professionals across Europe, LATAM, APAC, and the US, ensuring scalability, accountability, and continuous improvement
You will set clear OKRs and performance standards, foster a culture of ownership and deep collaboration, and ensure the teams act as proactive, embedded strategic partners to both customers and internal stakeholders
You will shape the long-term strategy for global support and customer integrations, driving a transformation agenda focused on automation, AI-enabled workflows, and data-driven decision-making, while partnering closely with cross-functional teams to ensure customers succeed with PPRO
Elevate Customer Support & Operational Efficiency: Define and oversee the strategic vision for a seamless, efficient, and commercially aligned customer/ prospect integration journey
Drive significant operational efficiencies and automation across all onboarding and support processes to enhance scalability and reduce manual effort
Champion End-to-End Customer Lifecycle Management: Develop and implement a comprehensive strategy for ongoing customer engagement, ensuring a consistent and proactive experience across merchant applications, Local Payment Method activations, and product/technical documentation
Oversee the continuous improvement of customer-facing tools (e.g., Welcome Portal) for recurring tasks, reporting, and self-service
Establish robust governance models, clear ownership, and efficient escalation paths for all customer interactions
Create & Scale the Customer Success Framework: Design, implement, and continuously refine a consistent, transparent, and scalable Customer Support playbook, including best practices, processes, and tools
Define and champion Service Level Agreements (SLAs) and comprehensive Customer Experience (CX) metrics across the entire customer journey

What we offer

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation
work from abroad policy, enabling employees to work remotely for up to another 30 days per year
Learning and Development - We offer a GBP 500 annual budget to support your professional growth
leadership cafés, on-the-job training
Insurance - medical insurance (BUPA health care plan)
a 5% matching pension plan through Now Pensions
Enhance Family Leave
Workplace Nursery Scheme - Save on childcare through salary exchange
Gym membership - PPRO helps contribute towards the costs of your gym membership
Mental Health Platform - one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more

Fulltime

Key Account Manager

Location

Mexico , Mexico City

Salary:

Not provided

Jeeves

Expiration Date

Until further notice

Requirements

Speak English, Spanish and Portuguese fluently
At least 5+ years in key account management or B2B customer success experience

Fulltime

Customer Success - LATAM

ElevenLabs

Location:
Mexico

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 03, 2026

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