Customer Success Internship Job at Home Made (London)

Customer Success Internship

Home Made

Location:
United Kingdom , London

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This is your chance to gain hands-on experience with our Customer Success team, tackle real-world challenges in a fast-paced environment, and play a crucial role in transforming the renting experience for tenants and landlords. Whether it’s helping someone's journey in securing their perfect home or improving their experience of renting a property on a daily basis, you’ll leave your mark while learning, growing, and having a summer to remember!

Job Responsibility:

Assisting with tenant onboarding, including reviewing referencing, booking pre-tenancy maintenance/compliance and coordinating move-ins
Responding to queries from tenants, offering friendly support and guidance
Keeping our systems updated with accurate tenancy information
Working closely with our finance team to ensure all monies received are going to the right places
Summiting inputs to the deposit schemes
Working on renewals as tenancies come to the end of their term – working with the team on negotiations
Helping resolve maintenance issues by liaising with the relevant teams
Identifying ways to improve processes and enhance the customer experience
Working with the team to support on ad hoc projects

Requirements:

Customer-first mindset: You enjoy helping others and building relationships
Problem-solver: You approach challenges with creativity and determination
Organised and detail-oriented: You thrive on managing multiple tasks accurately
Tech-savvy: Quick to learn new tools and adapt to systems
Great communicator: You can articulate ideas clearly and professionally
Team player: Collaboration is your strength, and you thrive in supportive environments

What we offer:

How the lettings industry works and career opportunities within it
Practical experience in operations, customer service, and problem-solving
Insight into property technology and the real estate sector
Enhanced professional communication skills

Additional Information:

Job Posted:
January 05, 2026

Expiration:
March 06, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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