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Microsoft Corporation Logo Microsoft Corporation · Customer Service

Customer Success intern

Japan, Tokyo · Job Posted February 14, 2026
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Job Description

Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead. At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.

Job Responsibility

  • Applies foundational technical knowledge of an architecture solution to meet business and information technology (IT) requirements and resolve identified technical constraints
  • Acts as the voice of the customer (VOC)/partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer/partner with internal team
  • Solicits input from others to contribute to proposals for viable solutions based on specific technical products
  • Demonstrates basic technical concepts and proves those design solutions capability through design collaboration sessions with the customer/partner
  • Participates in discussions around architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage, consumption, and value outcomes
  • Leverages development opportunities (e.g., mentorships, role-based resources, trainings, internal events such as Ready, Build, Ignite) to learn new technologies or services
  • Learn customer, partner, and internal stakeholder engagement models
  • Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues
  • Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps
  • Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels
  • Learns how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft
  • Learns how to map internal roles to customer priorities to action the needs of customers
  • Learns how to develop key internal stakeholder relationships
  • Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value
  • Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account
  • Understands the organizational and customer success strategy
  • Understands Microsoft technology and services
  • Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success

Requirements

  • Currently pursuing a Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field
  • Must have at least 1 semester/term remaining following the completion of the internship
  • Passion for technology and customer obsessed
  • Displays strong stakeholder and relationship management across senior leaders, partners, and customers
  • Excellent verbal and written communication, analytical and presentation skills
  • Technical Certification in Cloud (e.g. Azure, Amazon Web Services, Google, security certifications)
  • Change Management Certification (e.g. Prosci)
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