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Fanplayr Logo Fanplayr · Customer Service

Customer Success Intern

Italy, Milan · Job Posted May 13, 2026
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Job Description

Fanplayr is a Customer Experience Personalization Platform that helps brands unlock the full potential of their digital properties. By capturing and acting on first-party behavioral data in real time, Fanplayr transforms how brands engage with their online audiences, turning their website's anonymous traffic into meaningful, revenue-generating interactions. With Fanplayr, brands can: - Collect, process and activate first-party behavioral data, to turn data into actions and concrete revenue driver. - Deliver personalized on-site messages in real time, reaching the right audience at the right moment to increase conversion rates. - Leverage the proprietary Verada AI capabilities, to intelligently merchandise products, ensuring users are exposed to the most relevant items at the right time. - Re-engage shoppers through behavior-driven web push notifications, sms, web push notifications, recovering lost sessions and driving upsell and cross-sell opportunities. Fanplayr is a privately held company headquartered in Palo Alto, California, with presence in Milan, London, Buenos Aires, Tokyo, Mexico City, São Paulo, Madrid, and Melbourne.

Job Responsibility

  • Own and manage segments and action configurations for clients across the EU region, ensuring settings are accurate, up-to-date, and aligned with each account's strategy
  • Support Customer Success Managers in building and optimizing strategies on the Fanplayr platform, from initial setup to ongoing refinement
  • Build performance reports and analytics dashboards that give clients clear, actionable visibility into their campaign results
  • Monitor account performance on a continuous basis, identifying anomalies and flagging opportunities for improvement
  • Collaborate closely with the broader team to develop meaningful use cases and respond effectively to evolving client needs
  • Contribute to internal documentation and best practices as the team grows its EU footprint

Requirements

  • Fluent in both Italian and English (written and spoken)
  • Advanced proficiency in Excel and PowerPoint
  • Familiarity with web analytics tools
  • Available for a 6-month, full-time internship starting ASAP

What we offer

  • 6-month paid internship, with the possibility to extend the collaboration for an additional 6 months and transition into an apprendistato
  • Office located in Milan, with 2 days/week remote working
  • Free snacks daily and offered team lunch every Friday
  • The chance to work with a young, motivated, and international team in a fast-paced environment
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